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Summary of reviewsThe Wilshire Grand Hotel offers a clean, comfortable stay with a prime location and friendly staff. Situated just 20 minutes from New York City, the hotel provides easy access to nearby attractions like Newark, Jersey City, Montclair and Verona Park. The serene setting and amenities like an electric car charging station make it a convenient choice for varied travel needs.
Rooms are frequently praised for being spacious, well-maintained and clean with comfortable beds and sizeable bathrooms. Many rooms come equipped with microwaves and small refrigerators, adding to their convenience. Despite some comments about outdated furnishings, the overall cleanliness and roominess make for a pleasant stay.
The hotel's breakfast buffet receives mixed reviews. While guests appreciate the variety and freshness of options like omelets, bacon and fresh fruit, there are noted gaps such as limited dietary options and occasional issues with food quality and timing.
Cleanliness is a standout feature with common areas and rooms consistently described as immaculate. This high level of hygiene contributes to a relaxing environment, supported further by the hotel's quiet setting.
Staff at The Wilshire Grand Hotel earn high marks for their friendliness and professionalism. Whether highlighted by specific mentions of team members going above and beyond or the general welcoming atmosphere created at check-in, the staff play a significant role in guests' positive experiences.
However, the WiFi service is a recurring disappointment. Many guests report unreliable and poor-quality connections, which can be particularly inconvenient for international travelers. The inconsistent internet service is a notable drawback amidst an otherwise commendable offering.
While the comfort of the beds also shows variability with some guests finding them overly soft or hard and others praising their comfort, this inconsistency doesn't overshadow the numerous positive experiences.
Overall, The Wilshire Grand Hotel is well-regarded for its location, cleanliness, friendly staff and room quality, making it a favorable choice for both short and extended stays. Show more
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Hotel near Golf Courses
This hotel features an outdoor sun terrace with a 7-foot putting green and offers mini golf as an activity. It is located in West Orange, a township boasting five golf courses, including Francis A. Byrne Golf Course and Rock Spring Golf Club.
Hotel for Honeymoon
Highlighted as perfect for couples and romantic getaways, this hotel offers cozy rooms with fireplaces that create a charming and intimate atmosphere. It is also a highly regarded venue for weddings and events.
Family Friendly Hotel
This hotel offers family-friendly accommodations with spacious rooms. It includes a complimentary breakfast buffet and an Italian restaurant, providing convenient dining options for families.
Dog Friendly Hotel
This hotel welcomes all animals 35 pounds and under and offers a designated area for pets to play. There is a pet policy agreement/waiver at check-in, with a $25 surcharge per day (up to $150 per stay) for deep cleaning. Free breakfast, a fitness center, and free Wi-Fi are available.
Business Hotel
The Wilshire Grand Hotel offers a 24-hour business center, meeting rooms, and limo/town car service. It has 19,999 square feet of event space and provides free WiFi, a fitness center, and room service. The hotel also provides A/V equipment for meetings.
Accessible Hotel
Mentions accessible guest room spaces with walk-in showers and larger bathrooms. Offers accessible public spaces, ramps for wheelchair access, and accessible parking.
Hotel with Gym
The fitness center features state-of-the-art free weights and cardiovascular equipment. This hotel provides a quality fitness experience for guests looking to maintain their workout routine.
Hotel with EV Charging Stations
The Wilshire Grand Hotel provides one EV charging station free of charge for guests. It is a pet-friendly hotel with a dog run and also offers free breakfast and free WiFi.
3-Star Hotel
This hotel offers elegant lodging, a free breakfast buffet, and an Italian restaurant with a bar. It provides a comfortable and convenient experience for guests.
Hotel with Parking
EV charging stations
Room Types
Superior King RoomFeatures flat-screen TV, microwave and refrigerator.
Superior King Room - Disability AccessFeatures flat-screen TV, microwave and refrigerator.
King Suite with Spa BathThis suite features a spa bath and a minibar.
Superior Double RoomGuests will have a special experience as this double room features a hot tub. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
The Wilshire Grand Hotel boasts an excellent location that is incredibly convenient for various purposes. Situated just 20 minutes from New York, it’s a prime spot for those looking to explore the city while staying away from its hustle and bustle. The proximity to Newark, Jersey City and Montclair makes it equally attractive for guests with different travel agendas, whether for college visits or family gatherings.
Nestled in a safe and serene area near Verona Park, the hotel offers a beautiful property with easy access to walking routes and nearby restaurants. Guests appreciate its location tucked away from the noise, ensuring a peaceful stay. The addition of facilities like an electric car charging station further enhances its convenience.
Travelers will find the rooms comfortable and well-equipped with plenty of charging outlets, making it a good value. The welcoming staff, particularly the morning receptionist, contributes to a friendly atmosphere, ensuring guests feel at home. The hotel's dog-friendly policy is an added bonus for pet owners. Overall, The Wilshire Grand Hotel stands as a well-situated, clean and cost-effective option for both short and extended stays.
Breakfast
The breakfast experience at The Wilshire Grand Hotel receives mixed feedback from guests. On the positive side, the breakfast buffet is praised for its variety and freshness with options like omelets, bacon, fresh fruit and danishes being particularly well-received. Some guests find the selection to be great and adequate with a chance to make one's own waffles adding a nice touch to the morning meal. The inclusion of a free breakfast is also appreciated as a valuable addition.
However, there are areas where the breakfast offerings fall short. Several reviews point out the limited variety and lack of options for specific dietary needs such as non-dairy milk, non-sugar cereals and gluten-free foods. Timing seems to be an issue with breakfast starting late on weekends, which some guests found inconvenient. Complaints about the quality of certain items, like mushy eggs and weak coffee, were common and there were mentions of unsatisfactory service and a lack of eco-friendly utensils. Overall, while many guests find the breakfast service to be decent or good, there is room for improvement in diversity, quality and service to meet broader expectations.
Rooms
The Wilshire Grand Hotel offers a comfortable and clean stay with impressively spacious rooms. Guests frequently comment on the cleanliness and well-maintained condition of both the rooms and the property. Numerous reviews highlight the comfort of the beds and the generous size of the bathrooms with some even noting the inclusion of amenities such as microwaves and small refrigerators.
Many rooms feature a large, comfortable layout and upgrades to suites are often appreciated for their extra space and quiet atmosphere. Parking convenience is also highlighted with solo travelers mentioning a sense of safety when returning at night.
While the overall atmosphere and room size generally receive high praise, some guests note that the furnishings and décor could benefit from updating. Despite this, the positive aspects such as cleanliness, spaciousness and comfort make The Wilshire Grand Hotel a favorable choice for travelers.
Beds
The reviews for the beds at The Wilshire Grand Hotel present a mixed experience. On the positive side, many guests have found the beds to be comfortable with several comments highlighting especially comfortable beds and pillows. Phrases like "super comfortable bed" and "great beds" indicate that some visitors have enjoyed a restful sleep.
However, there are multiple mentions of issues as well. Some guests noted that the beds were either too soft or too hard, leading to discomfort. Specific complaints include mattresses being old, having severe slopes or featuring dips and slants. Issues with bed size and lumpy pillows were also brought up in a few reviews.
Overall, while there are numerous mentions of comfortable sleeping arrangements, there's a notable number of criticisms indicating inconsistent bed quality at the hotel.
Cleanliness
In a travel blog review of The Wilshire Grand Hotel, it’s evident that cleanliness stands out as a prominent feature. Guests frequently highlighted how everything was immaculately clean, from individual rooms to common areas, contributing to a hygienic and pleasant environment. The hotel is noted for being both clean and quiet, creating a relaxing atmosphere for visitors. Several reviews specifically mentioned clean, comfortable and spacious rooms with the establishment overall described as clean, welcoming and well-equipped.
The combined cleanliness and friendly staff further enhanced many guests’ experiences, making the hotel feel exceptionally well-maintained. Although one guest noted an isolated issue with a bed and another mentioned an unpleasant odor, the overarching sentiment remains positive. The cleanliness of the rooms, bathrooms and overall facilities received consistent praise, making The Wilshire Grand Hotel a commendable choice for those prioritizing a pristine environment.
Staff
The staff at The Wilshire Grand Hotel consistently receive high praise for their friendliness and professionalism. Time after time, guests comment on the warm and accommodating nature of the team, highlighting their efficiency and willingness to help. There are several mentions of the staff being particularly kind with many guests feeling comfortable and welcomed right from check-in. Special commendations were given to specific team members, such as Donna, who was recognized for going above and beyond expected duties.
Though the majority of reviews are overwhelmingly positive, noting the staff's friendly smiles and good humor, there were a few instances where guests felt some team members could benefit from sensitivity training. Overall, the morning staff and those at the front desk received high marks for their exceptional service, setting a positive tone for guests' stays. Despite a few mixed reviews, the hotel's staff and management appear committed to maintaining a high standard of guest service, contributing positively to the overall experience at The Wilshire Grand Hotel.
Wi-Fi
While The Wilshire Grand Hotel offers many amenities, its WiFi service leaves much to be desired. Guests frequently report significant issues with the internet, describing the connection as poor, unreliable and often non-existent. Many have experienced challenges accessing WiFi in their rooms with some noting that the internet was completely absent during their stay. This has led to inconvenience, particularly for international travelers relying on a stable connection. Even when available, the WiFi quality is often described as poor or miserable, frequently cutting in and out. Additionally, the lack of effective WiFi has sometimes coincided with other issues, such as non-functional TV remotes. For those needing dependable internet access during their stay, this could present a major drawback.
No, The Wilshire Grand Hotel doesn't have any pool.
No, a spa isn't available at The Wilshire Grand Hotel.
Yes, The Wilshire Grand Hotel welcomes dogs.
Yes, parking facilities are available at The Wilshire Grand Hotel.