Wookey Hole Hotel

Wells 51.22591400, -2.67261500 , Wookey Hole (Show on Map)
7.9
Good


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Summary of reviewsWookey Hole Hotel offers a picturesque and convenient location for exploring Somerset’s natural and cultural attractions, situated right next to the Wookey Hole Caves and close to sites like Cheddar Gorge, Wells and Glastonbury. The peaceful countryside setting and beautiful views make it an ideal base for family outings, hiking and local festivals. Guests especially appreciate its proximity to local pubs and eateries and ample parking facilities.

The breakfast service garners mostly positive feedback with guests enjoying the tasty full English breakfast and vegetarian options. Fresh, locally sourced ingredients and quickly served meals are appreciated, although some criticisms arise concerning overcooked food, lack of freshness and the dining venue located outside the main hotel building.

Dinner experiences mirror breakfast with numerous praises for delicious, well-presented food that is reasonably priced. Generous portions and excellent service are highlighted, though the limited menu choices, particularly for dietary restrictions and occasional inconsistencies in meal quality present areas for improvement. Despite some criticisms of the dining ambiance and slow service during peak times, the friendliness and professionalism of the staff are consistently noted.

The rooms are spacious and comfortable, making the hotel a great choice for families. Cleanliness is frequently commended and the well-maintained rooms come with essential amenities. However, some guests note that bathrooms could use refurbishment and the decor appears dated. Nonetheless, the serene environment and availability of disabled-friendly rooms add to the positive experience.

Cleanliness is a strong feature of the hotel with rooms and public areas being described as tidy and well-maintained. Occasional maintenance issues and dated decor slightly detract from the otherwise high standard of cleanliness.

Staff members at Wookey Hole Hotel are highly praised for their friendliness, cheerfulness and helpfulness. Their professional and attentive service stands out, enhancing the overall guest experience.

Free Wi-Fi is generally reliable, though there are occasional connectivity issues and poor mobile phone service in the area. The hotel offers ample, convenient and free parking facilities, though a few guests mention difficulties parking at night or during peak times.

The hotel is especially recommended for families due to its child-friendly facilities and spacious family rooms. Proximity to child-friendly attractions like the Wookey Hole Caves, the games room and efforts to accommodate families during meals are appreciated. Some isolated incidents of noise or less-than-ideal room setups do occur, but overall, the hotel provides clean, spacious accommodations suitable for family getaways.

Comfort levels of beds receive mixed reviews with many guests finding them comfortable and spacious, while others describe them as too hard or lumpy. Despite some older mattresses and issues with firmness, the hotel maintains a family-friendly approach and staff responsiveness to feedback.

Overall, Wookey Hole Hotel delivers a favorable three-star experience with functional and clean facilities, friendly staff and a fantastic location. While some areas such as decor and bedding could use updates, the hotel provides great value for money, particularly for families seeking a relaxing and accommodating stay in Somerset.
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Family Friendly Hotel
The Wookey Hole Hotel offers a family-friendly layout, good breakfast choices with room for families, and a quiet location. Proximity to the Wookey Hole Caves and attractions provides unique entertainment options for children.

Business Hotel
Located near the Wookey Hole Caves, this hotel may offer a unique experience for business travelers, potentially including team-building activities related to the caves.

Hotel with Parking
The hotel provides free parking for guests. It is next to Wookey Hole Caves and a short drive to Wells.

3-Star Hotel
Located near the famous Wookey Hole Caves, this hotel offers a unique experience for families and adventure seekers. It provides comfortable accommodations and is known for its good value.

Hotel for Honeymoon

Cheap Hotel

Accessible Hotel

Room Types
Family Room Spacious room with a flat-screen TV, DVD player, and artwork from local artists. Also includes a private bathroom with a bath, shower and hairdryer.

Twin Room Spacious room with a flat-screen TV, DVD player, and artwork from local artists. Also includes a private bathroom with a bath, shower and hairdryer.

Executive Double Room Luxury suite set over 2 levels, with a separate living area and unique tower design.

Superior Family Room Spacious family room with heated towel rails.

Luxury Family Room Spacious family room with a private balcony overlooking Wookey Hole. This room can accommodate up to 2 extra beds.

Disability Accessible - Double or Twin Room with Wet Room The twin/double room offers soundproof walls, a wardrobe, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin/double room features an electric kettle, a high chair for children, a carpeted floor, a flat-screen TV, as well as a quiet street view. The unit offers 2 beds.

Disability Accessible - Double or Twin Room with Bath Only The twin/double room provides soundproof walls, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. The twin/double room features a flat-screen TV, an electric kettle, a high chair for children, a carpeted floor as well as a quiet street view. The unit offers 2 beds.

Double Room The double room provides soundproof walls, a wardrobe, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

Family Room with Juliette Balcony The family room offers soundproof walls, a wardrobe, a balcony with a quiet street view as well as a private bathroom boasting a bath. The unit has 2 beds and 1 futon.

Guest Reviews
7.9
Good
Location
Located in a picturesque setting right next to the Wookey Hole Caves, Wookey Hole Hotel boasts an excellent location for exploring the natural and cultural attractions of Somerset. Guests appreciate its proximity to notable sites such as Cheddar Gorge, Wells and Glastonbury. The hotel is ideal for visitors interested in the local caves and the quaint village nearby, set in a peaceful and tranquil countryside with beautiful views. It's a convenient base for family outings, hiking and local festivals, offering easy access to a variety of tourist spots and peaceful walks.

Reviewers have consistently praised the hotel's placement, highlighting its accessibility to Wells town, the beautiful Mendip Hills, as well as numerous local pubs and eateries. The location is also lauded for its family-friendly attributes and ample parking facilities. The Wookey Hole Hotel provides an outstanding base for those keen on exploring Somerset’s vast landscapes and attractions, making it a popular choice among tourists.

Breakfast
The breakfast experience at the Wookey Hole Hotel reflects a range of guest opinions, predominantly positive, yet tempered with notable criticisms. Many guests were pleased with the quality and variety of offerings, highlighting the tasty full English and the substantial breakfast that catered to both meat-lovers and vegetarians. Numerous reviews appreciated the fresh and quickly served meals with mentions of locally sourced ingredients adding a favorable touch. The ample choice of breakfast items, including cooked-to-order options and the affordable price point were often noted.

However, the breakfast service also drew critical remarks. Some guests found the breakfast to fall short with mentions of overcooked or microwaved food, lack of freshness and items running out quickly. Issues such as cold coffee, limited fruit options and a lack of decaf choices were pointed out. There were also complaints regarding the dining venue—Captain Jack's restaurant—being inconveniently located outside the main hotel building and some found it lacked atmosphere and felt akin to a canteen.

Overall, while the breakfast service at Wookey Hole Hotel receives commendations for its taste, variety and pleasant service, there is room for improvement, particularly in terms of food quality consistency and the dining environment.

Dinner
Dinner at the Wookey Hole Hotel has seen mixed reviews with several positive remarks highlighting the quality and value of the meals. Guests frequently praised the food for being delicious, well-presented and reasonably priced. Many found the portions generous and the service excellent, often emphasizing the tasty and enjoyable evening meals. Special mentions were made about traditional pub food, like fish and chips, which were noted as particularly satisfying.

However, there were criticisms concerning the limited choice available on the menu. Some guests found the food options insufficient, expressing disappointment over the small selection, especially for those with dietary restrictions such as dairy intolerance or vegan preferences. Additionally, the quality of meals appeared inconsistent with a few guests encountering overcooked or poorly prepared dishes.

Breakfast received a mixed response as well with some guests enjoying a tasty and well-cooked morning meal, while others felt let down by the quality. Issues such as slow service, food arriving cold and meals lacking flavor were noted.

Dining ambiance and logistics were also a point of contention. The restaurant was sometimes described as cold, noisy or lacking atmosphere. During peak times, the service could become slow and disorganized. Guests occasionally suffered long waits for their food, affecting their overall dining experience. Despite some negative feedback, the helpfulness and friendliness of the staff were often acknowledged, contributing positively to the general dining experience at the hotel.

Rooms
The Wookey Hole Hotel offers rooms that are notably spacious and comfortable, making it a great choice for families. The rooms are generally clean and well-maintained, featuring essential amenities such as large double beds, storage and tea and coffee facilities. The family rooms are particularly spacious, ensuring that even larger groups can stay comfortably.

Many guests have praised the hotel for its cleanliness and the size of the rooms with several reviews mentioning exceptional levels of spaciousness. The bathrooms, while clean, have received mixed reviews; some are well-equipped and functional, but others are described as dated and in need of refurbishment. Despite this, the large and comfortable rooms appear to be a common highlight.

Guests appreciated the quiet and serene environment, allowing for a restful sleep. However, some reviews mentioned that the rooms feel a bit tired and could benefit from some updating. In addition to spacious accommodations, the hotel provides disabled-friendly rooms with proper fittings, which have been noted as highly satisfactory. A few rooms offer charming features like Juliette balconies and lovely views.

Overall, while the decor and furnishings may appear somewhat basic and dated to some, the rooms at Wookey Hole Hotel consistently deliver on cleanliness, comfort and generous space, making them good value for the price.

Beds
Wookey Hole Hotel offers a mixed experience when it comes to the comfort of its beds. Many guests have reported that the beds are comfortable or even remarkably comfortable with some mentioning they enjoyed the extra pillows and the cleanliness of the rooms. The spaciousness of the beds, especially the king-size and double beds, received positive feedback as making for a decent sleep. However, a notable number of reviews highlighted issues with the beds being too hard or lumpy. Some guests found the beds to be extremely firm, almost like sleeping on a plank of wood, which detracted significantly from their comfort. There were complaints about older mattresses with visible springs and others mentioned issues with bedding cleanliness. Despite these mixed reviews, the hotel seems to maintain a family-oriented ethos and staff appear responsive to feedback, occasionally offering free drinks as apologies for inconveniences.

Cleanliness
Wookey Hole Hotel has garnered much appreciation for its cleanliness, a key feature that consistently stands out in guest reviews. The rooms are frequently described as clean, tidy and comfortable with many guests noting the spotless condition they were kept in. Spacious and airy, the rooms also benefit from fresh and clean bedding and towels, contributing to a pleasant stay.

The hotel's facilities also reflect a high standard of cleanliness. Public areas and the dining spaces were often highlighted as being very clean and well-maintained, enhancing the overall positive guest experience. Staff and housekeeping efforts to maintain this level of cleanliness seem to be recognized and valued by those who have stayed at the hotel.

However, there are occasional mentions of areas requiring attention, such as carpets, bathrooms and certain maintenance issues. These comments suggest that while the hotel excels in basic cleanliness, there is room for improvement in some details. A few guests reported dust and outdated decor, indicating that periodic deep cleaning and updates could further enhance the overall guest experience.

In summary, Wookey Hole Hotel is frequently praised for its clean and comfortable accommodations, making it a reliable choice for visitors who value a tidy and well-kept environment. While most experiences are positive, attention to occasional maintenance issues and more detailed cleaning could elevate the guest experience even further.

Staff
The staff at Wookey Hole Hotel are consistently praised for their friendliness and helpfulness. Guests frequently describe them as welcoming, cheerful and attentive. The reception staff are noted for their professionalism, politeness and willingness to assist with any inquiries or issues. Many reviews highlight the exceptional service provided by the staff with several guests mentioning that the team went above and beyond to accommodate their needs. The staff's pleasant demeanor and ability to create a warm and inviting atmosphere have left a positive impression on visitors. There are occasional mentions of disorganization or less-than-ideal interactions, but overall, the staff's efforts to ensure a pleasant stay are undoubtedly appreciated by the guests.

Wi-Fi
The Wookey Hole Hotel offers free Wi-Fi that is generally easy to connect to and works well for most guests. The internet connection is good and reliable inside the building with some reviewers describing it as excellent, perfect or effective. There are, however, mentions of occasional issues with Wi-Fi, such as intermittent connectivity, poor quality and instances where it didn’t work at all on the first night. The hotel’s Wi-Fi system could benefit from some updates to improve consistency.

While the hotel does provide free Wi-Fi, the mobile phone service in the area is notably poor with some guests reporting no phone signal at all. Overall, the Wi-Fi inside the hotel gets positive remarks, although the phone signal issue and occasional connectivity problems are worth noting for those who rely heavily on consistent internet access.

Parking
Wookey Hole Hotel offers exceptional parking facilities that consistently impress visitors. Frequent comments highlight the ample and spacious car park, making it easy for guests to find a spot without hassle. The convenience of parking directly in front of the hotel is repeatedly mentioned as a significant advantage. Additionally, the availability of free parking is an appreciated bonus that guests find invaluable, contributing to the overall positive experience.

While the majority of reviews praise the parking, a minority mention occasional difficulties, such as navigating the car park at night or finding a spot during peak times. Despite these isolated issues, the overall sentiment remains highly favorable with the vast expanse of the car park and the ease of access ensuring that parking is generally straightforward and stress-free.

The hotel also caters adequately to disabled parking needs, though there were a few mentions of limitations in this area. Overall, guests can expect a generous, easily accessible and complimentary parking experience at Wookey Hole Hotel.

Family
The Wookey Hole Hotel emerges as an ideal destination for families, thanks to its family-oriented atmosphere and accommodations. Many reviews highlight the spacious family rooms that comfortably cater to families of various sizes with some rooms large enough for families of four or more. Kids seem to particularly enjoy the games room, where some activities are free while others cost a small fee. Additionally, the hotel's proximity to child-friendly attractions like Wookey Hole Caves adds to its appeal.

Parents appreciate the efforts of the friendly and accommodating staff, who ensure that families sit together during meals. While some found the breakfast not entirely suitable, the overall dining experience seems enjoyable with staff making efforts to cater to larger family groups. However, the food is noted to be a bit pricey for some.

Despite some isolated incidents of noise and less-than-ideal room setups, such as bright exit lights or limited amenities, the majority of the feedback underscores the hotel's cleanliness and value for money. Families savor the child-friendly facilities and the ease of access to nearby attractions, making Wookey Hole Hotel an excellent choice for a family getaway.

For families with young children, the hotel offers a welcoming environment filled with activities and amenities tailored to keep kids entertained. Whether it’s through activities packs, soft play centers or just the spacious rooms, the hotel successfully caters to the needs of a family holiday. Overall, Wookey Hole Hotel delivers a substantially positive experience for families looking for an enjoyable and accommodating stay.

3 Star
The Wookey Hole Hotel provides exactly what one would anticipate for a three-star establishment, reflecting both its rating and pricing. Guests highlighted that the facilities and rooms, while basic, are functional and clean, offering great value for money. The hotel is favorable for families due to spacious accommodations and the convenient proximity to a family-oriented center.

The staff consistently received praise for being friendly, helpful and accommodating, contributing positively to the overall experience. The location of the hotel is noted as ideal, particularly for visiting the nearby caves and can be compared to a more affordable version of Premier Inn with similar room standards.

However, the decor appears somewhat dated with some guests noting areas such as bathrooms and the dining room needing updates. Some specific issues were also mentioned, such as a bright fire exit light and an undesirable breakfast experience at Captain Jacks. Nonetheless, the hotel manages to meet three-star expectations effectively, providing a warm and cozy stay. It is well-suited for those looking for a cost-effective, family-friendly option or a simple stopover with no frills.

Business
Wookey Hole Hotel presents a compelling offering for business travelers seeking a comfortable and convenient stay. Positioned in a prime location, it's ideal for professionals with its close proximity to business sites and ease of access. The hotel features well-lit desk spaces tailored for working, complemented by free WiFi, ensuring guests can maintain productivity seamlessly.

The executive business suite and functional rooms provide ample space, suited for both meetings and business settings. Despite the presence of some family-oriented facilities, the hotel manages to cater to business needs effectively. The simple check-in process streamlines arrival, while the onsite restaurant adds convenience for those with busy schedules.

For a budget-conscious business traveler, the hotel’s low cost offers great value without sacrificing comfort. While there are areas for improvement, such as soundproofing and certain services, the overall feedback suggests a reliable choice that many would revisit during off-peak periods.

Accessible
The Wookey Hole Hotel generally offers a positive experience for guests with disabilities with easy and spacious access being one of its strong suits. The hotel provides wheelchair access and features such as extra rails, wet rooms and properly fitted showers, which are designed to accommodate disabled guests comfortably. There's also ample parking, including designated disabled parking spaces and a convenient lift that makes the two-floor establishment easily accessible.

Rooms intended for disabled guests are spacious and thoughtfully designed, ensuring extra room for wheelchairs and other mobility aids. The ground floor rooms are available at no extra cost compared to standard rooms. Additionally, the hotel is in a great location with good access to local attractions, including the nearby Wookey Hole Caves, making it a convenient stopover for those traveling to Glastonbury or Cornwall.

On the downside, there are some areas that require improvement. For instance, there were mentions of a lack of cleanliness in some rooms and facilities, including the need for updating. Signposting, especially at night, could be better and some guests noted challenges such as difficult-to-navigate corridors and insecure disabled rooms. The breakfast offerings were not satisfactory and some aspects of the service were less than ideal. Despite these drawbacks, the overall accessibility features make the hotel a viable option for disabled travelers.

Honeymoon
The Wookey Hole Hotel offers a serene and scenic atmosphere with lovely views, making it a suitable choice for couples seeking tranquility. Guests appreciated the spacious accommodations for their honeymoon stays. The hotel's location is conveniently quiet, offering a peaceful retreat.

While primarily recognized as a family-oriented establishment, as indicated by several reviews describing it as a family hotel, it is also conducive to special romantic occasions. One couple celebrated their engagement with a special romantic package, enhancing their stay with thoughtful touches like balloons, wine and rose petals. This personalized attention contributed to a fantastic honeymoon experience for some guests.

For those celebrating anniversaries, guests found their stays to be memorable, further suggesting the hotel's capacity to cater to romantically inclined visitors despite its family-oriented vibe. However, some reviews noted issues such as an unsuitable breakfast and isolated incidents of subpar service. Overall, Wookey Hole Hotel seems to strike a balance between being a family-friendly venue and a charming spot for romantic getaways.


No, Wookey Hole Hotel doesn't have any pool.

No, a spa isn't available at Wookey Hole Hotel.

No, Wookey Hole Hotel doesn't allow dogs.

Yes, parking facilities are available at Wookey Hole Hotel.

No, Wookey Hole Hotel doesn't have a gym.

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