Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsCrossways is highly praised for its serene and picturesque countryside location, making it an ideal base for exploring attractions like Glastonbury Tor, Wells and Cheddar. The tranquil setting provides a peaceful retreat, boasting stunning views and a calming ambiance, perfect for those seeking a getaway from city life. The picturesque surroundings complement the convenience of being close to key attractions, offering both seclusion and accessibility.
The breakfast service at Crossways receives commendation for its quality and variety, featuring both continental and freshly cooked options. Guests particularly enjoyed dishes like Eggs Benedict and the full English breakfast. Although there were minor suggestions for improvements, such as more variety and better-organized service, the breakfast experience is well-regarded overall.
Dinner experiences are largely positive, highlighted by delicious food and good portion sizes. Dishes like the steak and ale pie stood out and the restaurant ambiance contributed to a pleasant dining atmosphere. While there were occasional inconsistencies in service and menu availability, the majority of guests found the dinner experience enjoyable and convenient.
The rooms at Crossways receive consistent praise for their spaciousness, cleanliness and modern amenities. Guests appreciate the large, well-decorated rooms, some offering picturesque views of Glastonbury Tor. The four-poster rooms are particularly noted for their tranquility and charm. While minor maintenance issues were reported, the overall room experience is highly positive, offering great value for a comfortable stay.
Cleanliness at Crossways is generally well-maintained with many guests noting spotless rooms and tidy public areas. However, there are occasional reports of lapses in housekeeping standards, suggesting a need for improved attention to detail.
The hotel staff are frequently praised for their friendliness, professionalism and efficiency. Guests highlight the warm welcome and helpfulness of the staff, contributing positively to the overall experience. Despite some instances of undertrained younger staff and occasional overwork, the general consensus is that the staff enhance the welcoming atmosphere at Crossways.
WiFi service at Crossways is reliable and consistently available, meeting most guests' needs effectively. The provision of free WiFi is appreciated with only a few isolated issues reported.
Parking facilities at Crossways are highly praised for their ample capacity, ease of access and security. Guests appreciate the thoughtful addition of EV charging stations and the convenience of on-site parking.
Families find Crossways to be a welcoming and accommodating hotel with spacious and comfortable rooms suited for family stays. The relaxed, family-friendly atmosphere, combined with attentive staff, ensures a pleasant experience for both adults and children.
While no specific details about golf amenities are provided, the stunning surroundings and picturesque vistas are frequently mentioned as enhancing the overall guest experience.
The beds at Crossways are frequently highlighted for their comfort and size, contributing to a good night's sleep. Despite some occasional complaints about mattress firmness or pillow quality, the majority of guests find the beds to be very comfortable.
Despite these overall positive aspects, there is a noted gap between the hotel's advertised five-star status and guest expectations. Some guests feel the hotel does not fully meet five-star standards, particularly in value for money and certain service aspects. Nonetheless, Crossways offers a generally satisfying experience with its beautiful setting, quality amenities and friendly staff. Show more
Read review summaries for all categories
Categories
Luxury Hotel
This property holds an AA 5-star rating and features an AA Rosette-awarded restaurant. It offers spectacular views over the surrounding countryside and towards Glastonbury Tor.
Dog Friendly Hotel
This 5-star hotel is dog-friendly and conveniently located just 10 minutes from Wells. Dogs are welcome in all areas, excluding the main restaurant. The hotel has an AA Rosette-awarded restaurant, excellent service, and views towards Glastonbury Tor.
Romantic Hotel
Features an Avalon Honeymoon Suite with a private terrace and Jacuzzi hot tub. Many rooms offer well-equipped bathrooms with spa baths, providing luxurious relaxation with picturesque views.
5-Star Hotel
Nestled in the heart of Somerset, this AA 5-star rated inn offers spectacular views, modern clean interiors, and a AA Rosette-awarded restaurant. It provides accommodating and friendly staff.
Boutique-style Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Room Types
Deluxe Family Room (2 Adults + 2 Children)Spacious room with a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.
Executive Double RoomSpacious room with a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.
Deluxe Double RoomFeatures a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.
Four Poster RoomSpacious room featuring a four poster bed, flat-screen TV, desk, sofa bed and tea and coffee facilities. The rooms have a modern bathroom with spa bath and rain shower. Some rooms have countryside views.
Deluxe Family Room (2 Adults + 3 Children)Spacious room featuring a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.
Deluxe Twin RoomFeatures a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.
Deluxe Single RoomThis room features a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom.
Deluxe Suite with Four Poster BedSpacious suite featuring a flat-screen TV, desk, Bluetooth audio system and tea and coffee facilities. This suite has a large deluxe bathroom with a spa bath, TV and walk-in rain shower. It also features a large private terrace with a hot-tub and views over the surrounding countryside.
Guest Reviews
8.3
Very Good
Location
Located in a serene and picturesque countryside, Crossways boasts an enviable setting that repeatedly garners praise from its guests. Ideally positioned for exploring local attractions, the hotel offers excellent access to renowned spots such as Glastonbury Tor, Wells and Cheddar. Nestled between the charming cities of Wells and Glastonbury, Crossways serves as a central base for visitors eager to discover the beauties of Somerset.
The tranquil location provides a perfect backdrop for those seeking peace and quiet, making it an ideal getaway from the hustle and bustle of city life. The stunning views, particularly of Glastonbury Tor, can be enjoyed from various vantage points including the terrace bar and some of the spacious, well-decorated rooms. Despite its remote feel, Crossways is conveniently close to key attractions and ensures a peaceful retreat with no traffic noise and plenty of countryside to admire.
While some guests note the rural location as a challenge to navigate, especially at night, the seclusion is often regarded as a hidden gem offering idyllic and lovely views. The picturesque surroundings and the calm ambiance provide a relaxing atmosphere, perfect for unwinding. With its beautiful setting, strategic position for day trips and serene environment, Crossways continues to be a delightful choice for visitors exploring the heart of Somerset.
Breakfast
The breakfast experience at 'Crossways' appears to have garnered overall positive feedback from its guests with a variety of perspectives enriching the reviews. Guests frequently highlighted the quality and variety of breakfast options, praising the selection which included both continental and cooked-to-order dishes. Eggs Benedict, freshly cooked items and the choice of cereals and pastries received particular commendation. Many reviewers also noted the delicious taste and high quality of ingredients used in their breakfasts with specific mentions of superb bacon and nicely cooked full English options.
However, there were occasional remarks about the need for more variety with some guests suggesting additions like pancakes. The quality of the bread and hot drinks machines was mentioned as areas needing improvement by a few. There were isolated instances of dissatisfaction with portion sizes and the organization of the breakfast service with reports of slow service and items not being replenished promptly. Despite these minor hiccups, the staff generally received positive feedback for their helpfulness and attentiveness. Overall, the breakfast at 'Crossways' seems well-regarded for its good quality and variety, making it a worthwhile part of the stay for many guests.
Dinner
The dinner experiences at 'Crossways' hotel received mixed reviews from guests with a notable inclination towards positive feedback. Many reviewers praised the food for its excellent quality, delicious taste and good portion sizes. The steak and ale pie, in particular, stood out for its exceptional flavor. Guests frequently mentioned that both dinner and breakfast were delightful with freshly prepared ingredients and hearty breakfasts being recurring highlights. The restaurant setting also received compliments for its pleasant and attractive ambiance, providing a great dining experience on multiple occasions.
However, some reviews highlighted inconsistencies. A few guests encountered disappointing meals—including average quality dishes, slow service and limited menu options due to supply issues or chef unavailability. Dinner experiences ranged from exceptional and varied to mediocre or poor, depending on the night and specific circumstances, such as replacement chefs and unavailable menu items. Despite these issues, many found the overall dining experience enjoyable and well worth the visit, appreciating the value for money and the convenience of not having to leave the hotel for a good meal.
Overall, dinner at 'Crossways' hotel offers a generally satisfying experience with notable high points but occasional shortcomings. The establishment's ability to serve delicious food in a relaxed and friendly atmosphere seems to be a strong selling point, even though some guests experienced less favorable moments.
Rooms
Crossways offers a comfortable and welcoming stay with rooms that consistently receive high praise for their spaciousness, cleanliness and modern amenities. Guests frequently highlight the hotel’s large, beautifully decorated rooms that are well equipped and boast excellent facilities such as big beds, modern bathrooms and natural light. The four-poster rooms stand out for their tranquility and charm and many rooms provide picturesque views of the surrounding fields and Glastonbury Tor.
Cleanliness is a recurring theme with guests noting that the rooms are spotless and well-maintained, despite occasional mentions of minor upkeep issues like stained carpets or hot rooms. The hotel’s traditional building contrasts nicely with its modern interior, providing a stylish and cozy ambiance. Several reviews point to thoughtful touches like large TVs, spa baths, ample storage and even special decorations for birthdays and honeymoons.
The overall experience is complemented by lovely, helpful staff and a quiet, peaceful location. Families, in particular, appreciate the size and comfort of the rooms, which can accommodate groups with conveniences like sofa beds. While a few guests mention some areas could use updates or were slightly small, most agree that Crossways provides a great value stay with a warm, inviting atmosphere.
Beds
At 'Crossways,' guests largely found the beds to be a highlight of their stay, frequently praising their comfort and size. Many guests appreciated the large, often huge beds, noting their thick and comfy mattresses that contributed to a good night's sleep. The rooms and beds were described as clean and comfortable with several guests specifically highlighting the cozy ambiance and firm support of the beds.
However, not all feedback was positive. Some guests mentioned issues such as hard or squeaky mattresses, uncomfortable sofa beds and flat pillows. Despite these occasional complaints, the majority of reviews emphasized the beds as very comfortable, providing an idyllic retreat for resting after a day of exploring. The overall consensus suggests that 'Crossways' offers a restful and comfortable sleeping experience with minor areas for improvement.
Cleanliness
Crossways receives mixed reviews regarding its cleanliness, but many guests were impressed with various aspects of the hotel. The rooms are often described as clean, spacious, comfortable and well-maintained with some visitors noting that the entire property appears spotlessly clean and tidy. Public areas are nicely decorated and the hotel's modern, welcoming atmosphere is frequently praised. The dining room is usually well-prepared and the food well-presented. Staff members are friendly, helpful and the presence of clean, comfortable facilities adds to the positive experience.
Nonetheless, there are notable issues. Some guests reported bathrooms and rooms with cleanliness problems, such as unclean toilets, dust, mold and remnants from previous occupants. Dining tables and public toilets were occasionally sticky or grubby, suggesting that housekeeping could improve their attention to detail. The cleanliness standards were disappointing for some, especially regarding dust and cleanliness during the COVID era.
In summary, while Crossways excels in overall appearance and room cleanliness, the hotel has inconsistencies that affect guest satisfaction related to housekeeping and maintenance.
Staff
Crossways' hotel staff have garnered quite a bit of praise from guests for their friendliness, professionalism and accommodating nature. Many reviews highlight the warm welcome extended by the manager and the exceptionally polite and helpful demeanor of the reception staff. The overarching sentiment is that the staff are not only efficient but also go out of their way to ensure guests feel truly welcome, attending to their needs with kindness and understanding.
A frequent point of appreciation is the attentiveness of the staff, particularly the young man at reception and the bar staff, who consistently provide superb service. Many reviewers were also impressed by the staff's ability to accommodate dietary needs and last-minute changes, ensuring an enjoyable dining experience with excellent food.
However, some reviews note that while most of the staff excel in their roles, there are occasional shortcomings in service. A few guests mentioned that some younger staff members, despite their friendly attitude, appeared undertrained. Also highlighted were instances of staff appearing overworked, which sometimes impacted the level of customer service.
Nonetheless, the overwhelming majority of feedback is positive, emphasizing the bright, friendly and professional nature of the staff. Whether it's the superb service at the bar, the helpful reception or the accommodating restaurant team, guests consistently describe the Crossways staff as a standout feature of their stay, making them feel like valued guests in a welcoming environment.
Wi-Fi
Crossways seems to offer generally positive experiences when it comes to WiFi with many guests noting the service as good, reliable and consistently available throughout the hotel. The internet is described as free and strong, which is a significant plus for staying connected during a visit. Guests appreciated the good service with specific mentions of helpful staff like Natasha at the front desk ensuring a smooth WiFi experience. Despite some isolated issues such as occasional inconsistency and trouble with registration, the overall impression is that the WiFi meets most visitors' needs effectively.
Parking
Crossways impresses guests with its ample and diverse parking options. The hotel offers plenty of free parking spaces with a large car park that can accommodate various vehicles comfortably. Parking is noted as easy, secure and conveniently located on-site with good-sized spots for stress-free parking.
Moreover, the hotel is forward-thinking with charging stations for electric vehicles; EV chargers are either available or in the process of being installed, making it convenient for guests with electric cars. In addition, secure overnight parking options are provided and for those needing quick access, ample free parking is within easy reach of the hotel.
While there are occasional mentions of the car park being dark, overall, the parking facilities at Crossways are highly praised for their convenience, size and the thoughtful addition of EV charging stations. Families can also find ease in parking with child-friendly spaces available.
Family
Crossways offers an ideal setting for families looking for a welcoming, child-friendly hotel. Guests frequently praise the spacious and comfortable family rooms, which are perfect for accommodating everyone, from newborns to toddlers. The relaxed and family-friendly atmosphere is highlighted by the accommodating and attentive staff, ensuring both adults and children feel pampered during their stay.
The hotel provides a good selection of meals catering to both adults and kids with children especially enjoying the special treats like biscuits and hot chocolate in their rooms. The breakfast options, including pancakes and fresh fruit, are well-received and make for a pleasant start to the day.
The locale itself is lovely, contributing to an enjoyable environment for family gatherings and celebrations, such as early birthdays. The hotel also makes efforts to create memorable experiences, such as organizing special treats for occasions, including hot tub treats for birthdays.
However, it is worth noting that some reviews mention issues with noise, particularly in family room 108 and the lack of soundproofing in the walls and doors. Despite these minor drawbacks, Crossways remains a highly recommended option for a pleasant and enjoyable family stay.
Golf
'Crossways' offers a picturesque setting with exceptional views towards Glastonbury Tor and the nearby landmarks of Wells and Cheddar. Despite the lack of specifics regarding nearby golf courses, guests frequently praised the stunning surroundings and remarkable vistas. While additional activities and amenities like a barn venue and the presence of animals add to the charm, the primary draw remains the beautiful natural scenery that enhances the overall visitor experience.
5 Star
Crossways offers a mixed bag of experiences, which underscores a gap between its advertised five-star status and guest expectations. Though guests find the hotel to be a beautiful place with modern aesthetics and a perfect location for exploring Wells and Cheddar, the overall sentiment points to a discrepancy between its claimed luxury and the actual service standards.
The hotel is widely praised for its beautiful and luxurious setting with its attentive staff contributing positively to the guest experience. However, numerous reviews indicate that the hotel does not live up to the five-star standards in several key areas. Many guests were disappointed with the value for money, expecting more for the advertised five-star rating. Specific criticism includes the lack of amenities such as room service and breakfast, alongside issues like early checkouts and inadequate COVID-19 safety measures.
In summary, while Crossways boasts a picturesque and modern environment with commendable staff, it may be better suited for a regular stay rather than delivering the elevated experience typically associated with five-star hotels.
Business
Crossways emerges as an ideal choice for business travelers, thanks to its numerous facilities tailored to professional needs. The property is situated close to key business areas, making it highly convenient for those on work trips. Guests appreciate the secure network and fast internet, essential for uninterrupted business operations. The business center proves to be very useful with a large number of event rooms capable of hosting various business gatherings. The food receives high praise for its taste and generous portions, which can be a delightful addition during a hectic business schedule. Overall, Crossways is recognized as business-traveler friendly and fit for business-related stays and meetings, even though some guests experienced minor inconveniences with breakfast timings during Bank Holidays.
Honeymoon
Crossways is frequently highlighted as an ideal destination for honeymooners. Guests who celebrated their honeymoon here consistently praised the lavish honeymoon suites, often described as lovely and perfectly suited for a romantic escape. These suites are tailored to provide an intimate and memorable experience for couples who are just married, enhancing their special time together. While most reviews are positive and affirm the hotel's appeal for newlyweds, a few mentioned that not all aspects of the resort are focused on honeymoon-specific themes. Nonetheless, Crossways remains a favored choice for those looking to celebrate their union in a luxurious and serene setting.
Luxury
Crossways impresses with its beautifully decorated interiors and very comfortable beds, ensuring a clean and tidy environment. The staff are lovely and accommodating, adding to the overall excellent accommodation experience. The hotel offers a range of luxurious services and amenities, contributing to its luxury ambiance and creating a truly amazing stay. Despite these highlights, some guests felt that the hotel did not fully meet the expectations of a 5-star luxury experience. Nonetheless, the availability of good quality accommodations and items stands out, making Crossways a commendable choice for a sophisticated stay.
Romantic
Crossways exudes a romantic ambiance, making it an ideal destination for couples looking for a serene and intimate escape. The setting is enhanced by the picturesque countryside, which provides a tranquil backdrop that adds to the romance. Guests have enjoyed special touches such as checking into rooms with four-poster beds and finding chilled bottles of Prosecco waiting for them. Candlelit dinners and a romantic bridge over a stream further enhance the romantic atmosphere, making Crossways perfect for a romantic break or getaway.
Dog Friendly
Crossways is a highly accommodating and welcoming destination for travelers with dogs. Guests consistently highlight the hotel's friendly and helpful staff who go above and beyond to make dogs feel at home. The property is clearly dog-friendly with various gestures such as providing dog-specific amenities and even serving boiled sausages for canine guests.
Visitors appreciate how dogs are made to feel welcome in every aspect of the hotel's services. It's evident that the staff at Crossways enjoy interacting with dogs, adding to the overall positive experience for pet owners.
On the downside, some guests mentioned that the charges for bringing a dog were on the expensive side and there were occasional comments about a dog-related smell in the property. However, for dog lovers who prioritize their pets' comfort and inclusion during travels, Crossways remains a favored choice.
No, Crossways doesn't have any pool.
No, a spa isn't available at Crossways.
Yes, Crossways welcomes dogs.
No, parking facilities aren't available at Crossways.