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Summary of reviewsQuest Atrium Apartment Hotel in Wellington enjoys a stellar reputation among its guests, primarily for its excellent central location and the high standard of service provided by the staff. Visitors consistently highlight the prime positioning of the property, which offers easy access to the city's main attractions, including vibrant shops, the waterfront, the CBD, museums and eateries. Despite its bustling surroundings, the apartments maintain a peaceful and clean environment, making it an ideal retreat after a day of exploration.
The rooms are widely appreciated for their spaciousness, modern amenities and cleanliness. Guests value the well-equipped interiors, including large fridges, Nespresso machines and microwaves, which facilitate convenience for longer stays. The rooms are described as warm, cozy and adequately sized, ensuring comfort. Though there are minor issues like the occasional need for slight repairs or noisy air conditioning units, overall sentiments remain positive.
Cleanliness is a standout feature at Quest Atrium with many guests expressing satisfaction with the spotless conditions of both the rooms and common areas. The onsite facilities, such as in-room washers and dryers, further enhance the convenience for guests, contributing to their comfortable stay.
The staff garner high praise for their friendliness and attentiveness. Whether it’s the welcoming receptionists who assist with luggage or the flexible front desk staff who accommodate various requests, their exceptional service is frequently noted as a highlight. Many guests also appreciated the staff's efforts to remember their names and cater to specific needs, enhancing their overall experience.
Free wifi is available and while some guests experienced connectivity issues and found logging in repeatedly to be cumbersome, it is generally seen as a positive addition. Furthermore, access to a well-equipped gym and swimming pool, albeit located in a neighboring building, provides added value for those seeking fitness facilities, despite the inconvenience of distance and restricted operating hours.
Parking, though somewhat compact and challenging for larger vehicles, is a welcomed feature at a reasonable cost with some guests recommending complimentary parking for longer stays.
Lastly, the beds are generally viewed as comfortable with electric blankets adding a nice touch. However, opinions on bed comfort do vary with some guests finding issues related to size or firmness. Despite these variances, many appreciate the overall comfort provided by the apartments.
In summary, Quest Atrium Apartment Hotel stands out for its prime location, cleanliness, superb staff service and well-appointed rooms, making it a favored choice for travelers visiting Wellington. Show more
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Aparthotel near Nightlife Spots
Located on The Terrace, Quest Atrium Serviced Apartments is centrally located. This provides convenient access to the bars and clubs in the surrounding areas.
Aparthotel with Swimming Pool
This apartment hotel includes a swimming pool. It provides guests with apartment-style accommodations. Its central location and amenities make it a convenient choice for extended stays.
Heated Pool Indoor Pool
Aparthotel with Free Wi-Fi
This hotel offers complimentary Wi-Fi. Being a serviced apartment, it provides extra amenities.
Aparthotel with Parking
This aparthotel offers on-site self parking for a moderate fee. Parking is limited and requires a reservation, providing a secure option when planned in advance.
Cheap Aparthotel
Provides serviced apartments with self-catering facilities, offering good value for money. Its central location and amenities make it suitable for longer stays.
Aparthotel with Indoor Pool
Quest Atrium Serviced Apartments provides an indoor swimming pool. It is centrally located in Wellington.
Aparthotel with Gym
4-Star Aparthotel
Aparthotel with Heated Pool
Room Types
Standard StudioThis studio features a kitchenette with a microwave, refrigerator and tea and coffee maker.
Superior StudioIncludes a lounge area and a balcony facing the internal atrium.
Please note there is no capacity for extra guests.
One-Bedroom ApartmentSpacious apartment with fully equipped kitchen, laundry, lounge area with TV, and a private balcony.
Please note that the rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
Two-Bedroom Family ApartmentFeatures a fully equipped kitchen, laundry, lounge area with TV, and a private balcony.
Please note that the rate is based on 4 guests. Maximum occupancy is 5 guests (see Hotel Policies).
Two-Bedroom ApartmentThis apartment has a balcony, a fully equipped kitchen, laundry and a lounge area with a TV.
Please note that the rate is based on 4 guests. Maximum occupancy is 5 guests (see Hotel Policies).
Guest Reviews
7.5
Good
Location
Nestled in the heart of Wellington, Quest Atrium Apartment Hotel boasts an exceptional location that seems to have impressed its guests unanimously. The property's central position offers easy access to the city's prime attractions, making it a convenient choice for visitors keen on exploring the city center, waterfront and CBD. Whether it's a short stroll to vibrant shops, supermarkets, eateries or iconic spots like Te Papa Museum and TSB Arena, everything is within comfortable walking distance.
Guests particularly appreciated the proximity to the Wellington tram, the dockyard and popular bars and cafes. The location also provides easy access to the motorway, making it ideal for those who need to navigate the city efficiently. Moreover, the convenience of nearby amenities like Lambton Quay and Plimmer Steps adds to the appeal.
Despite its central placement, many noted that the apartments offer a quiet and clean environment, providing a peaceful retreat after a day of city exploration. The friendly and helpful staff further enhanced the overall experience, ensuring a blend of comfort and convenience for all who stayed. Overall, Quest Atrium Apartment Hotel stands out for its prime location, making it a favored pick for travelers looking to experience the best of Wellington.
Rooms
Guests of Quest Atrium Apartment Hotel generally described the rooms as spacious, comfortable and well appointed. They appreciated the modern and clean bathrooms with good water pressure and found the rooms to be quiet, warm and adequately sized. The apartments were well-equipped with amenities such as large fridges, Nespresso machines and microwaves, which facilitated simple cooking. Many noted the rooms as being clean, tidy and self-contained, meeting their expectations in terms of comfort and functionality.
However, there were a few minor drawbacks mentioned, such as beds being short and some rooms requiring slight repairs. The small, portable air conditioner in some rooms was noted to be fairly loud. Despite these issues, the overall sentiment was positive with guests highlighting the delightful service at the reception and the cozy, well-decorated interiors that had everything they needed for a pleasant stay.
Beds
Quest Atrium Apartment Hotel receives mixed reviews concerning its beds, but there are quite a few positive takeaways. Guests frequently mention that the beds are comfortable with several reviews highlighting the addition of electric blankets. Cleanliness is consistently noted and some guests found both the beds and pillows to be very comfortable, describing them as soft and like lying on clouds. Many appreciated the well-equipped rooms, especially for families and longer stays, along with comfortable amenities.
However, not all feedback was favorable. Some guests feel the beds are too cramped or not as large as expected. A few found them too firm or too soft and bouncy. There were also complaints about the proximity of the bed to the entrance door, the necessity for additional heating and the occasional noisy environment due to nearby traffic. The pillows received specific criticism with some guests finding them terrible and lacking variety.
Overall, while comfort can be subjective, Quest Atrium Apartment Hotel generally provides cozy and well-maintained beds, even if they don't cater perfectly to everyone's preferences.
Cleanliness
Quest Atrium Apartment Hotel consistently impress with their high standards of cleanliness. Guests frequently highlight the spotless conditions of both the rooms and facilities with many noting that their expectations were exceeded. The apartments are described as clean, tidy and well-equipped, offering everything needed for a comfortable stay, including clean linen, bathroom facilities and in-room amenities such as a washer and dryer. The rooms are generally spacious and effectively utilize space, contributing to a comfortable and quiet environment.
Despite some minor issues, such as a persistent damp smell in bathrooms and occasional remarks about tired decor, the overall impression remains extremely positive. The staff receive high praise for their friendliness and helpfulness, adding to the welcoming atmosphere. Furthermore, the location is ideal, close to the CBD yet maintaining a tranquil ambiance.
In summary, Quest Atrium Apartment Hotel stand out for their cleanliness, comfort and excellent service, making them a favored choice among travelers.
Staff
The guest reviews of Quest Atrium Apartment Hotel paint a glowing picture of the hotel staff, consistently highlighting their friendliness and helpful nature. From the reception to the front desk, staff members were described as extremely accommodating, delightful and always ready to assist with any requests. The young lady at reception was particularly commended for her exceptional service and the customers often mentioned their welcoming demeanor. The receptionist even went out of their way to escort guests to their rooms and assist with their luggage, showcasing a level of service that many found remarkable.
Guests appreciated how attentive and flexible the staff were, whether it meant allowing early parking before check-in or facilitating a late check-out. The front office staff were praised for their happy demeanor, sense of humor and excellent knowledge, making the check-in and check-out process seamless and pleasant. Communication with the staff was noted as exceptional and faultless, enhancing the overall guest experience.
Reviews repeatedly mentioned the amazing customer service, noting that the staff made concerted efforts to ensure a comfortable stay. The friendly, flexible and accommodating nature of the staff left a lasting impression with many guests feeling their efforts made the stay particularly memorable. The staff's ability to remember guests' names and cater to specific needs further underscored their dedication to providing top-notch service. Overall, the staff at Quest Atrium Apartment Hotel are highlighted as a significant positive aspect of the guest experience.
Wi-Fi
Guests at Quest Atrium Apartment Hotel have mixed experiences with the wifi. Many found the wifi service to be good, appreciating the availability of unlimited wifi. However, some found it annoying to repeatedly log in each time they wanted to use it. A few guests mentioned issues such as intermittent connections, non-functioning wifi on specific floors and the inability to connect personal devices to screens or use streaming services like Netflix. Overall, while the presence of wifi is noted positively, its reliability and ease of use varied among visitors.
Gym
Quest Atrium Apartment Hotel offers good gym facilities that guests appreciate, providing a decent environment for workouts. However, the gym is not located within the apartment building itself and requires a short walk, approximately 7 to 8 minutes, to reach. Some visitors found this distance inconvenient. The gym and pool are separate from the apartments and need a separate key for entry. Access to these facilities is sometimes limited with early closing times affecting usability. Nonetheless, the gym is described as great and a valuable extra amenity available to guests.
Pool
Quest Atrium Apartment Hotel offers guests the added bonus of access to a pool and gym, though these amenities are located in a neighboring building and not directly on the premises. The pool, appreciated for its suitability for lane swimming, provides a pleasant opportunity for guests to enjoy a swim. However, it's noted that the pool is not expansive and operates under limited hours, closing as early as 4 PM in some cases. Additionally, gaining access requires a separate key, as the pool and gym are managed by an independent business. While some guests encountered occasional issues with the pool being out of order or the apartment heater not performing optimally, many enjoyed the convenience and quality of the pool facilities along with the well-equipped gym, kitchen and overall prime location of the apartments.
Parking
While Quest Atrium Apartment Hotel offers the convenience of on-site parking, numerous guests have noted that the car park can be quite compact and difficult to navigate, especially for larger vehicles such as SUVs. Despite being a tight fit, the parking is considered to be a welcomed feature at a reasonable cost. However, some guests found it challenging to locate and access the car park, especially due to the lack of clear signage and the somewhat hidden entrance. Those staying for over three nights suggested that parking should be free. Overall, while accessing and maneuvering within the car park might be a bit tricky, the availability of parking directly under the hotel remains a significant advantage for many guests.
Yes, Quest Atrium Apartment Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Quest Atrium Apartment Hotel.
No, Quest Atrium Apartment Hotel doesn't allow dogs.
Yes, parking facilities are available at Quest Atrium Apartment Hotel.