Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG

Watertown 43.97632700, -75.94700000 , 1290 Arsenal Street (Show on Map)
8.8
Excellent


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Summary of reviewsThe Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG offers a standout lodging experience, underscored by its prime location, excellent amenities, and exceptional service. Nestled just off Interstate 81, the hotel is perfectly positioned for easy access to a variety of dining and shopping venues, making it an ideal hub for travelers. Guests appreciate the convenience of the nearby eateries, stores, and attractions, as well as the tranquil atmosphere despite the proximity to major roadways.

The hotel's complimentary breakfast is frequently praised for its extensive variety and quality, offering plentiful delicious options that cater to diverse tastes. This, combined with the efficiency and friendliness of the breakfast staff, solidifies the hotel’s reputation for providing an outstanding start to the day.

Accommodations at the hotel are consistently described as clean, spacious, and comfortable. The rooms boast modern amenities, such as fridges and microwaves, enhancing guest convenience. The cleanliness and upkeep of both the guest rooms and common areas are regularly highlighted, contributing to a welcoming and hygienic environment. Moreover, the property's relaxing and quiet ambiance adds to the overall positive experience.

The staff at the hotel is widely commended for their friendly, professional, and attentive service. The team goes above and beyond to ensure that guests feel at home, offering valuable local advice and accommodating needs with dedication and care. This level of service is particularly noted in the efficiency of the front desk and breakfast staff, adding to the warm and inviting atmosphere of the hotel.

Additional amenities, like the clean and inviting indoor pool, offer enjoyable experiences for families, enhancing the appeal for those traveling with children. The hotel’s family-friendly atmosphere, coupled with thoughtful features like special accommodations during children's celebrations, creates a perfect retreat for family getaways.

Overall, the comfortable beds, clean accommodations, and excellent customer service contribute to a highly satisfactory stay at the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG, making it a favored choice for travelers seeking comfort, convenience, and a welcoming environment.
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Categories
Family Friendly Hotel
This hotel is known for its family-friendly accommodations, often including suites and complimentary breakfast. The presence of a pool is a significant draw for families.

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Accessible Hotel

Hotel with Indoor Pool

Room Types
Standard Room Bed type preferences are subject to availability and cannot be guaranteed.

Standard King Room This room has a cable TV.

King Room with Jetted Tub This room offers a spa bath and separate seating area.

Queen Suite with Two Queen Beds This room offers a spa bath and separate seating area.

King Suite with Spa Bath Offers L-shaped floor plan, sofa bed, 2 TVs and wet bar with kitchenware.

King Suite This room offers a sofa bed and 2 TVs.

King Room - Hearing Accessible This room has a cable TV.

King Suite Mobility Accessible with Tub - Non-Smoking This room includes 2 cable TVs and a sofa bed.

Standard Room with Two Queen Beds This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.

King Room with Hearing Accessible Roll In Shower - Non-Smoking The unit has 1 bed.

Guest Reviews
8.8
Excellent
Location
Nestled just off Interstate 81, the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG boasts a prime location that travelers consistently praise. Guests highlight the hotel's strategic proximity to a variety of dining and shopping options, making it an ideal hub for both leisure and convenience. The area is modern, with a plethora of familiar restaurants such as IHOP, Starbucks, and Chipotle all within walking distance, offering numerous culinary choices without the need to venture far.

Shopping enthusiasts will appreciate the nearby malls and various stores, perfect for a day of retail therapy. The location is not only convenient for everyday needs but also serves as an excellent base for exploring the Thousand Islands and nearby attractions. Despite its closeness to the highway, guests report a quiet environment free from road noise.

Proximity to amenities and easy access to major roadways make this hotel a favorable option for travelers. The location is commended for being walking distance to a range of eateries and stores, while also promising a seamless travel experience with the Tesla Supercharger just moments away. Ultimately, this hotel stands out as an excellent choice for visitors seeking convenience and a diverse range of nearby amenities.

Breakfast
Visitors to the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG seem to be consistently impressed by the hotel's breakfast offerings. Guests frequently describe the breakfast as excellent, highlighting its impressive variety whether it be hot or cold options. With plentiful choices catering to diverse preferences, the breakfast buffet reportedly surpasses expectations, even comparing favorably with local restaurants. Many appreciate the fresh and abundant selections available, noting that there's something for everyone, from delightful pancakes to hearty hot meals. Guests also compliment the efficiency and friendliness of the breakfast staff, who ensure the area remains clean and well-stocked. Overall, the complimentary breakfast at this hotel is characterized as delicious, satisfying, and a remarkable start to the day, making it stand out as one of the best encountered in a hotel setting.

Rooms
The Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG consistently impresses guests with its clean and spacious rooms. Visitors frequently highlight the comfort of the beds, making it easy to enjoy a restful night's sleep. Many reviews describe the rooms as quiet and well-appointed, contributing to a tranquil stay. Guests often mention the convenience of amenities such as fridges and microwaves in the rooms, adding an extra layer of comfort and practicality. The property itself is noted for being well-kept and clean, and visitors appreciate the newly remodeled features alongside friendly staff interactions. Overall, the hotel offers accommodating and pleasant surroundings, ensuring a reliably comfortable base for guests exploring the Watertown area.

Beds
The beds at the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG have garnered significant praise from guests for their exceptional comfort. Descriptions frequently highlight the beds as comfortable, extremely comfy, and even out of this world. Guests appreciated the softness of the beds, complemented by plush pillows that enhanced their sleep experience. Several remarks also noted the cleanliness and quality of the sheets and towels, adding to the overall sense of comfort. A few guests mentioned brand-new mattresses, which likely contributed to the high level of satisfaction. Clean, spacious rooms with well-laid-out furniture further enhance the appeal of the accommodations, making it a restful retreat. Despite a minor note about a slightly hard mattress, the overall consensus reflects a welcoming atmosphere with a strong focus on ensuring a restful night's sleep.

Cleanliness
Located in Watertown near the picturesque Thousand Islands, the Holiday Inn Express Hotel & Suites stands out for its impeccable standards of cleanliness and modern accommodations. Guests consistently highlight the spotless condition of rooms and common areas, making it a welcoming and hygienic environment throughout. The hotel is not only praised for its sparkling cleanliness but also for its convenient location and pleasant ambiance. The rooms are described as spacious, comfortable, and meticulously maintained.

Adding to the overall positive experience is the friendliness and helpfulness of the staff, who ensure a seamless and enjoyable stay for all visitors. Guests appreciate the well-kept amenities, including a clean and inviting breakfast area and a warm, well-maintained pool. The property is consistently noted for being quiet and relaxing, with a pleasant aroma enhancing the atmosphere.

In summary, the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG delivers a spotless and serene stay with attentive service, making it an excellent choice for travelers looking for a clean and comfortable lodging experience.

Staff
At the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG, guests frequently commend the staff for their exceptional service and welcoming demeanor. The hotel is characterized by its extremely friendly and helpful staff, who consistently make guests feel at home with their polite and attentive approach. The front desk team stands out particularly for their professionalism, efficiency, and deep knowledge of the local area, providing valuable advice to guests. Even when short-handed, the staff maintains a high level of service, going above and beyond to accommodate guest needs.

Visitors also appreciate the courtesy and efficiency of the breakfast room staff, who ensure that items are always stocked and the tables clean. The hospitality extends across all employees, making the atmosphere warm and inviting. In addition to friendly interactions, the staff is also recognized for their informative responses and eagerness to assist with any questions or concerns. This level of dedication and care reflects positively on the hotel's overall service, with guests often highlighting the wonderful customer experience they received.

Furthermore, the rooms are noted to be clean and comfortable, enhanced by amenities like a fridge and microwave. Guests are pleased with the full breakfast options, which include more than just the basics of muffins and fruit. The combination of great facilities, attentive staff, and welcoming environment creates a memorable stay for travelers visiting the Watertown area.

Pool
The pool at the Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG generally receives positive remarks from guests, emphasizing its appeal for families, particularly with kids who find it both fun and engaging. The pool provides a pleasant indoor swimming experience that many describe as clean and inviting, often highlighted for its warmth and relaxing environment. Despite a few mentions of it being on the smaller side and a couple of notes regarding a stinky smell and cooler temperatures, the overall sentiment is favorable. The hotel pool stands out as a valuable amenity, enhancing the overall stay and offering good value for guests seeking relaxation and entertainment during their visit.

Family
Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG offers a welcoming atmosphere for families, making it an ideal destination for those traveling with children. The hotel staff is accommodating, especially when it comes to young guests, ensuring both comfort and convenience. Despite a potential hiccup with the age policy, they went the extra mile to ensure a seamless experience, underscoring their commitment to guest satisfaction.

Celebrations like children's birthdays are made memorable with amenities that cater to a fun, family-centric environment. With a family-friendly reputation, the hotel provides enjoyable experiences like a delightful continental breakfast that kids particularly love and a pool that keeps them entertained. It's clear that this venue supports effortless family gatherings and provides a perfect retreat for a family getaway.

The hotel is also noted for being accessible, making it great for guests with mobility issues. With flexibility like early check-ins processed happily, it’s evident that every effort is made to facilitate a great stay for all. Ultimately, the combination of attentive service and thoughtful amenities ensures an excellent stay for families looking to create cherished memories together.


Yes, Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG.

No, Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG doesn't allow dogs.

No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG.

No, Holiday Inn Express Hotel & Suites Watertown - Thousand Islands by IHG doesn't have a gym.

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