Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG
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Summary of reviewsThe Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG consistently delights guests with its prime location, exceptional service, and high standards of cleanliness. Situated in the charming setting of Waterloo and conveniently next to the St. Jacobs Farmers Market, the hotel offers easy access to local attractions like the St. Jacobs Village, outlet mall, and dining options, including a prestigious restaurant next door. The serene, countryside ambiance provides a peaceful retreat, ideal for both leisure and academic visits, supported by proximity to Waterloo University and cultural venues like the St. Jacobs Theatre.
Guest reviews commonly commend the spacious and immaculate rooms, frequently praised for their comfort and modern amenities such as mini kitchens and Keurig coffee makers. The room environment is described as quiet and cozy, with beds being a standout feature due to their remarkable comfort. Additionally, the hotel’s cleanliness extends beyond the rooms to the breakfast area, common spaces, and pool, reinforcing a welcoming atmosphere.
The breakfast offerings are often noted for their variety, freshness, and convenience, with accommodating staff ensuring a pleasant start to the day. The pool area garners positive reviews for its warmth and child-friendly features, resembling a fun water-park experience especially appealing to families.
The staff at the hotel are described as exceptionally friendly and accommodating, providing terrific customer service that enhances the overall guest experience. While occasional minor issues are noted, they do not detract from the overwhelmingly positive impression of the hotel’s service and amenities.
For business travelers, the hotel presents a reliable choice with its cleanliness, efficient location, and supportive staff, ensuring a smooth and comfortable stay. Despite minor areas for improvement, such as elevator maintenance and isolated room service lapses, the Holiday Inn Express offers a substantial value package with its complimentary amenities and proximity to both leisure and business locales.
Overall, the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG stands out as a highly advantageous stay, blending convenience, comfort, and exemplary service.
Categories
Guest reviews commonly commend the spacious and immaculate rooms, frequently praised for their comfort and modern amenities such as mini kitchens and Keurig coffee makers. The room environment is described as quiet and cozy, with beds being a standout feature due to their remarkable comfort. Additionally, the hotel’s cleanliness extends beyond the rooms to the breakfast area, common spaces, and pool, reinforcing a welcoming atmosphere.
The breakfast offerings are often noted for their variety, freshness, and convenience, with accommodating staff ensuring a pleasant start to the day. The pool area garners positive reviews for its warmth and child-friendly features, resembling a fun water-park experience especially appealing to families.
The staff at the hotel are described as exceptionally friendly and accommodating, providing terrific customer service that enhances the overall guest experience. While occasional minor issues are noted, they do not detract from the overwhelmingly positive impression of the hotel’s service and amenities.
For business travelers, the hotel presents a reliable choice with its cleanliness, efficient location, and supportive staff, ensuring a smooth and comfortable stay. Despite minor areas for improvement, such as elevator maintenance and isolated room service lapses, the Holiday Inn Express offers a substantial value package with its complimentary amenities and proximity to both leisure and business locales.
Overall, the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG stands out as a highly advantageous stay, blending convenience, comfort, and exemplary service.
Hotel near Ski Resorts
Provides a complimentary breakfast and comfortable suites, which are beneficial for skiers needing a hearty start to their day and a relaxing place to unwind after skiing at nearby Chicopee. Offers good value for money.
Business Hotel
This hotel is conveniently located near shopping and businesses, offering meeting space. The Benjamin Room accommodates up to 100 guests.
Accessible Hotel
The Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG offers 'Handicapped Rooms/Facilities' and specifically lists 'Standard King Room - Accessible' and 'Deluxe Twin Room - Hearing Accessible' room types. These rooms are designed to provide accessibility for guests with disabilities.
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Indoor Pool
Features an indoor saltwater pool. It is located just a short walk from St Jacobs Farmer's Market.
Hotel near Golf Courses
Where is the golf course located? Outside the premises. Exact distance: 3000m (Grey Silo Golf Club)
Number of holes? 18
Who designed the course? GolfNorth
Show more...Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Location of the pool: Indoor pool
Is it a pool of special type?
Heated pool
In the pool there is also:
Show more... an area designated for children
Hotel with Gym
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
In the picturesque setting of Waterloo, the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG is an ideal choice for travelers seeking convenience and proximity to local attractions. The hotel boasts an excellent location right next to the renowned St. Jacobs Farmers Market, making it a perfect base for those looking to explore this vibrant area. Guests appreciate the easy walking distance to not only the market but also the St. Jacobs Village, outlet mall, and a variety of dining options, including a superb restaurant conveniently located next door.
The hotel's serene setting offers a peaceful retreat from the bustle, with many reviews highlighting the quiet, countryside ambiance. Furthermore, its proximity to educational institutions such as Waterloo University and cultural venues like the St. Jacobs Theatre provides additional merit for visitors interested in academia or the arts.
Cleanliness is consistently praised, with guests remarking on the well-maintained, spacious, and comfortable rooms. The friendly and helpful staff contribute to a pleasant guest experience. Amenities such as free parking, a delightful breakfast, and a welcoming pool enhance the overall stay, making it not just a convenient choice, but also a satisfying one for various traveler needs. Whether one seeks to dive into local markets or explore the serene surroundings, this hotel's location and services are seen as highly advantageous.
The breakfast experience at the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG is highly praised by guests. The offerings are described as varied and substantial, with a mix of hot and cold options that cater to different tastes and dietary preferences. Guests note a wide selection, including eggs, pancakes, bacon, turkey and pork sausages, muffins, and cereals, ensuring there is something for everyone. Freshness and quality are consistent highlights, complemented by a clean and well-stocked breakfast area. The accommodating and friendly staff further enhances the dining experience, maintaining an orderly environment even during busy periods. While some mention the breakfast as basic or standard, the majority find it exceeds expectations, appreciating both the variety and the fact it is included with their stay. Many guests emphasize the convenience and generosity of the breakfast offering, making it an enjoyable start to the day.
The rooms at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG have received high praise for their spaciousness and cleanliness. Guests consistently note that the rooms are large, comfortable, and well-maintained. Recent renovations have contributed to a fresh and modern feel, while amenities such as a mini kitchen and Keurig coffee maker add convenience. The beds are regularly mentioned as exceptionally comfortable, often highlighted with nice linens.
Many guests appreciated the size of the rooms, noting that they were perfect for their needs and able to accommodate larger groups comfortably. The bathrooms also received compliments for being large and well-appointed, with some rooms featuring luxurious touches like a bathtub with jets or a jacuzzi.
Despite minor issues, such as an occasional old hotel smell or isolated cleaning oversights, the overall impression is that of a clean, quiet, and cozy environment. The hotel also makes a strong impression with its cleanliness, friendly staff, and ample parking, making it a reliable choice for those visiting the Waterloo - St. Jacobs area.
The beds at the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG are frequently praised for their exceptional comfort, providing guests with a restful night's sleep. Many reviews consistently highlight the beds as being cozy and extremely comfortable, complemented by high-quality pillows and linens. There are occasional remarks about discomfort, but the overwhelming consensus celebrates the beds as a standout feature of the stay. Alongside the comfortable bedding, guests also appreciate the warmth and coziness of the room environment, adding to a pleasant and relaxing experience.
At the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG, cleanliness appears to be a hallmark of the guest experience. Reviewers frequently highlight the hotel's spotless environment, with particular praise for the bedrooms, breakfast area, common spaces, and pool. Guests note that the rooms are not only clean but also spacious and modern, providing a comfortable stay. Visitors appreciate the quiet atmosphere and the convenient location close to the St. Jacobs market and other amenities. The friendly and attentive staff enhance the experience, ensuring all needs are met. While many guests are impressed with the property's upkeep, some mention areas that could use improvement, such as certain room details needing refurbishment and housekeeping occasionally missing finer touches. Overall, the hotel is mostly commended for its high standards of cleanliness and comfort, making it a welcoming choice for travelers.
Travelers visiting the Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG frequently highlight the exceptional service provided by the hotel staff as a key element of their stay. Guests consistently describe the team as extremely friendly, helpful, and accommodating. Whether at the reception desk or throughout other parts of the hotel, staff members are praised for their knowledge, politeness, and willingness to assist.
The hotel's front desk earns particular commendation for providing terrific customer service, efficiently addressing any issues, and being responsive to requests. Exceptional assistance and cooperative management have also been noted by guests, adding to the overall positive impression of the staff.
Though an isolated mention of subpar treatment by one staff member was noted, the overall experience of guests is overwhelmingly positive, with friendly and courteous service creating a welcoming atmosphere. The combination of the warm demeanor of the team and excellent customer care makes a stay at this hotel refreshingly enjoyable and hassle-free.
The Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area features a pool area that provides a fun and enjoyable experience, especially for families with children. Many guests praise the pool for being warm and describe it as a highlight of their stay, with delightful additions like a splash pad creating a water-park atmosphere. This makes it particularly appealing to children who seem to love their time spent there. The pool area is often considered a wonderful amenity, offering a shallow depth perfect for kids to safely enjoy. Despite some mentions of the pool being occasionally cold or having maintenance issues like cloudiness and excess chlorine, the overall impression remains positive. Families frequently report having a great time, with many guests mentioning how much their children and grandchildren enjoyed the pool. When the conditions are just right, the pool provides a relaxing and refreshing break, adding a special touch of enjoyment for those visiting the hotel.
The Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG offers a convenient option for business travelers in need of a comfortable and efficiently located base. Guests have praised the hotel for its cleanliness and well-maintained facilities, which enhance the overall stay experience. The staff is frequently described as friendly and helpful, ensuring a smooth check-in process that is appreciated after a long day of travel. Although some guests noted minor issues with the elevators and occasional lapses in room cleaning service, the complimentary breakfast and well-equipped gym provide added value, making it easier to start the day on the right foot. The hotel’s close proximity to local attractions and business areas is highly beneficial, although a few staff members could improve their knowledge about the surrounding locale. Overall, despite a few areas that could benefit from improvement, the Holiday Inn Express provides a solid option for business travelers seeking comfort and convenience.
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Location
The hotel's serene setting offers a peaceful retreat from the bustle, with many reviews highlighting the quiet, countryside ambiance. Furthermore, its proximity to educational institutions such as Waterloo University and cultural venues like the St. Jacobs Theatre provides additional merit for visitors interested in academia or the arts.
Cleanliness is consistently praised, with guests remarking on the well-maintained, spacious, and comfortable rooms. The friendly and helpful staff contribute to a pleasant guest experience. Amenities such as free parking, a delightful breakfast, and a welcoming pool enhance the overall stay, making it not just a convenient choice, but also a satisfying one for various traveler needs. Whether one seeks to dive into local markets or explore the serene surroundings, this hotel's location and services are seen as highly advantageous.
Breakfast
Rooms
Many guests appreciated the size of the rooms, noting that they were perfect for their needs and able to accommodate larger groups comfortably. The bathrooms also received compliments for being large and well-appointed, with some rooms featuring luxurious touches like a bathtub with jets or a jacuzzi.
Despite minor issues, such as an occasional old hotel smell or isolated cleaning oversights, the overall impression is that of a clean, quiet, and cozy environment. The hotel also makes a strong impression with its cleanliness, friendly staff, and ample parking, making it a reliable choice for those visiting the Waterloo - St. Jacobs area.
Beds
Cleanliness
Staff
The hotel's front desk earns particular commendation for providing terrific customer service, efficiently addressing any issues, and being responsive to requests. Exceptional assistance and cooperative management have also been noted by guests, adding to the overall positive impression of the staff.
Though an isolated mention of subpar treatment by one staff member was noted, the overall experience of guests is overwhelmingly positive, with friendly and courteous service creating a welcoming atmosphere. The combination of the warm demeanor of the team and excellent customer care makes a stay at this hotel refreshingly enjoyable and hassle-free.
Pool
Business
Yes, Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG.
No, Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG.
Yes, Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG has a gym.
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