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Summary of reviewsHoliday Inn Express Hotel & Suites Swansea by IHG offers a pleasing stay for travelers, particularly emphasized through its favorable location and attentive service. The hotel's proximity to the highway provides easy access to attractions between Bristol and Providence, with the added convenience of dining options and local amenities nearby. Visitors appreciate the large rooms equipped with practical amenities like fridges and microwaves, contributing to a comfortable and economical stay. The welcoming and helpful staff further enhance the guest experience, with Michelle frequently highlighted for her exceptional service at the front desk.
A highlight for many guests is the delightful breakfast experience. With a variety of hot and fresh selections that cater to different dietary preferences, breakfast is seen as a strong feature of the stay. Visitors enjoy the ample selection and friendly service, which provides a pleasant start to the day.
The spaciousness and comfort of the rooms receive frequent praise, noted for their cleanliness and serene environment. While some guests mention minor issues with amenities like refrigerators, the overall room experience is positive, supported by super comfortable beds and functional layouts.
Cleanliness is a strong point, with the hotel maintaining a well-kept environment across both communal and private spaces. Guests feel secure and comfortable in a quiet atmosphere, which complements the hotel's strategic location.
The staff further contribute to the positive experience, consistently described as friendly and helpful. Although there are occasional lapses, the team's efficiency and politeness leave a lasting impression.
The hotel's pool, while modest in size, offers a warm and inviting option for relaxation. Families find the pool useful for keeping children entertained, although some maintenance challenges have been noted. Overall, the presence of a pool adds value to the hotel's amenities.
In summary, Holiday Inn Express Hotel & Suites Swansea by IHG is recognized for its convenient location, comfortable accommodations, and friendly service, making it a favorable choice for both leisure and business travelers.
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