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Summary of reviewsMercure Warragul is highly recommended for its exceptional location, modern facilities and outstanding service, making it an ideal choice for both short and extended stays. Strategically positioned in the heart of Warragul, the hotel is close to various eateries, shops and entertainment venues, offering convenience and accessibility. Many guests have appreciated the proximity to Melbourne and Mt Baw Baw, making it a perfect stopover destination.
The breakfast experience receives mixed feedback; while some guests enjoy the convenience and quality of the on-site offerings, others find it overpriced with inconsistent service. However, the dinner options fare better with the on-site restaurant and room service praised for their delicious, well-priced meals and friendly service.
Rooms at Mercure Warragul are spacious, clean and modern with comfortable beds that ensure a good night's rest. Guests consistently highlight the cleanliness of the accommodations, describing the rooms and bathrooms as immaculate and well-maintained. The hotel staff are another major highlight, frequently commended for their friendliness, efficiency and exceptional customer service.
Parking at the hotel is a notable convenience with secure, underground facilities making the process hassle-free, especially beneficial in bad weather. The ample, free parking contributes to a stress-free stay.
Overall, Mercure Warragul excels in providing a clean, comfortable and welcoming environment with a prime location and excellent amenities, making it a preferred choice for travelers in the region. Show more
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Hotel with Parking
This hotel provides secure, underground parking facilities, ensuring hassle-free parking, especially beneficial in bad weather. The ample, free parking contributes to a stress-free stay.
EV charging stations
Hotel with EV Charging Stations
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4-Star Hotel
Room Types
Superior Room with King BedProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Superior Room with Two Queen BedsFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. This quadruple room has air conditioning, a private entrance, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit has 2 beds.
Premium Suite with king bedBoasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a bath and a shower. This suite has soundproof walls, a minibar, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit has 1 bed.
Privilege King RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Location
Mercure Warragul is perfectly situated for both convenience and comfort. The hotel boasts a prime, central location, making it an excellent choice for travelers. Guests appreciate its proximity to various eateries, shops and entertainment venues, which are all within walking distance. Its location serves as a strategic midpoint between Melbourne and Mt Baw Baw, offering an ideal stopover.
The easy and accessible parking facilities are a noteworthy convenience, particularly appreciated during inclement weather. The property is modern, clean and spacious, providing a welcoming ambiance for travelers. The on-site restaurant and bar, Newmason, receive positive mentions, adding to the overall satisfaction. For those visiting family or friends in the local area or needing quick access to civic amenities, the hotel's position in the heart of Warragul is truly advantageous.
Mercure Warragul combines a fantastic location with excellent facilities, making it a highly recommended choice for both short stays and longer visits.
Breakfast
The breakfast experience at Mercure Warragul presents a mixed picture for guests. Many appreciated the convenience of having breakfast in the on-site restaurant with some highlighting that both breakfast and dinner were great. Positive remarks were also made about the amazing and very good breakfast options available.
However, several guests found the breakfast to be overpriced, citing specific costs that seemed excessive for the offerings provided, such as a simple spread of juice, tea, granola, yogurt and a bacon roll. Issues also arose with service with some noting slow delivery times and ordinary quality upon arrival. There were mentions of disappointing experiences both in terms of value and service with some guests describing staff as sour and the overall breakfast experience as not value for money.
Some practical concerns were highlighted, such as the on-site restaurant being closed during certain mornings, which led guests to seek breakfast at an adjacent cafe. Additionally, there were instances of pre-booked breakfasts not being honored, causing inconvenience. Guests noted that a small kitchenette in the spacious rooms would be beneficial, given the varied breakfast experiences.
Overall, while there are some strong points regarding the taste and convenience of the breakfast, improvements in service consistency, value and facility availability would greatly enhance the overall guest experience.
Dinner
The Mercure Warragul offers convenient dining options with room service from the nearby restaurant being both prompt and delicious. The on-site restaurant has garnered praise for providing a great dinner experience with a good selection of dishes, reasonable prices and friendly service. Guests have enjoyed the quality of the rooms and find the restaurant downstairs to be a highlight, often described as amazing and excellent. Additionally, the hotel is attached to a local club with a bistro known for serving amazing food, further enhancing the dining choices available to guests. While the majority of feedback is positive, mentioning great meals and service, there are occasional remarks about average food and less satisfactory service.
Rooms
Mercure Warragul offers spacious, modern accommodations that many guests have found extremely comfortable. The room size consistently exceeds expectations, providing ample space for relaxation. These rooms are noted for being spotlessly clean and well-decorated, ensuring a pleasant stay. The beds are particularly praised for their comfort, contributing to restful nights. Guests appreciate the clean and bright ambiance of the rooms, often highlighting the airy, modern decor. The hotel’s central location in town, close to cafes and shops, adds convenience to the stay. Overall, Mercure Warragul delivers well-appointed rooms with quality furnishings, cleanliness and friendly service, making it a highly recommended choice.
Beds
Mercure Warragul is impressing its guests with exceptionally comfortable beds, offering a consistently high-quality sleep experience. Many reviewers highlight the large, spacious rooms, complemented by the well-designed and safe bathrooms. The bedding receives substantial praise for its comfort with some guests noting the beds are both firm and extremely comfortable. The overall theme is one of spaciousness and comfort, making it a very appealing choice for travelers seeking a restful stay.
Cleanliness
Mercure Warragul offers a clean and modern hospitality experience that guests have commended positively. Rooms are frequently noted for their immaculate cleanliness, comfort and ample space. The overall accommodation is well-kept, up-to-date and features cozy, fresh beds, providing a comfortable stay. Areas like parking and common spaces uphold high standards of tidiness.
Guests repeatedly highlighted the exceptional cleanliness of the rooms and bathrooms, describing them as spotless and well-maintained. Staff at Mercure Warragul are recognized for being accommodating and friendly, further enhancing the positive guest experience.
Despite the overwhelmingly positive feedback, a few concerns were noted regarding the cleaning standards, such as an instance of a room not being cleaned from previous visitors and outdoor patio areas needing more attention. However, these instances appear to be exceptions rather than the norm.
In conclusion, Mercure Warragul's commitment to cleanliness and comfort is evident in much of the feedback, making it a reliable choice for travelers seeking hygienic and contemporary accommodations.
Staff
The reviews of Mercure Warragul highlight the exceptional quality of the staff at the hotel. Guests frequently mention the exceptionally lovely and helpful nature of the staff, noting their friendliness and welcoming attitude upon arrival. Reception staff are particularly praised for being amazing, efficient and accommodating, contributing to a smooth check-in experience. The cleaning staff also receive high praise for their friendliness and efficiency, ensuring that rooms are very clean and presentable.
Guests appreciate the brilliant customer service, commend the restaurant staff and recognize efforts beyond standard duties, such as providing wheelchair access at short notice. The consistent theme across reviews is the outstanding friendliness, pleasant demeanor and competence of the staff, making the overall experience excellent. With the added conveniences of free parking and a comforting atmosphere, Mercure Warragul stands out through its exceptional team.
Parking
Mercure Warragul offers a convenient and well-appreciated parking experience for guests. The hotel features a secure, underground car park that makes it easy to load and unload luggage, even in inclement weather. Many guests highlighted the free parking as a significant perk, noting how hassle-free and accessible it is. The underground parking, which includes a lift to reception and accommodation, is praised for its ease of access. Additionally, the hotel’s central location in Warragul makes it a practical choice for visitors with easy parking contributing to a stress-free stay. The availability of free parking across the road is also mentioned as a valuable bonus. Overall, the convenient on-site parking, coupled with the hotel's great location, enhances the guest experience at Mercure Warragul.
No, Mercure Warragul doesn't have any pool.
No, a spa isn't available at Mercure Warragul.
No, Mercure Warragul doesn't allow dogs.
Yes, parking facilities are available at Mercure Warragul.