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Summary of reviewsThe Holiday Inn Port St. Lucie by IHG receives commendation for its strategic location and overall guest experience. Situated at a convenient spot in Port St. Lucie, the hotel offers easy access to a variety of restaurants, shopping venues, and essential services, making it a preferred choice for both leisure and business travelers. The presence of an onsite restaurant enhances guest convenience, negating the need for far-flung dining adventures.
Guests frequently praise the excellent breakfast offerings, notably the friendly and attentive service, as well as the delicious and varied menu options. The breakfast experience is highlighted by the personal touch of the staff, with special mentions to Pam and her husband, and Nicholas at the front desk, who contribute significantly to making guests feel welcome.
Rooms at the hotel are lauded for their cleanliness and comfort, with spacious layouts, comfortable beds, and additional amenities like bathtubs enhancing the guest stay. Despite minor criticisms about odors or signs of wear, the general feedback underscores the rooms as well-maintained, contributing to a satisfying experience. The mini-suite setup and features like auto-opening doors in handicapped rooms demonstrate attention to guest needs.
Cleanliness extends beyond the rooms, with commendations for the well-kept pool and jacuzzi area. The property is described as modern and sanitized, fostering positive impressions. Although a few criticisms exist regarding occasional cleanliness issues, many guests express satisfaction with the hotel's upkeep.
The staff at Holiday Inn Port St. Lucie by IHG is a notable highlight, with many guests appreciating their friendliness, attentiveness, and exceptional hospitality. Personalized customer service, particularly at the front desk, contributes significantly to the enjoyable stays, with staff like Nickolas, Zack, and James receiving special praise for their outstanding service.
The hotel pool stands out as a delightful aspect of the property, with guests describing it as beautiful and inviting. The cleanliness and charm of the pool area, featuring a waterfall and hot tub, offer a pleasant retreat that is particularly popular with families. Selecting a room with a view of or easy access to the pool is recommended to enhance the stay.
Lastly, the beds at the hotel receive high praise for their comfort and cleanliness. Most guests find the beds and linens to be exceedingly comfortable, contributing to a restful stay. Despite occasional feedback on the firmness of mattresses, the overall sentiment is positive, with the majority of guests appreciating the restful sleep provided by the hotel's bedding.
Overall, Holiday Inn Port St. Lucie by IHG is characterized by its convenient location, exceptional service, and comfortable accommodations, supplemented by standout amenities such as the pool and well-regarded breakfast offerings.
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