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Summary of reviewsSheraton Oman Hotel is strategically located within Muscat, providing easy access to popular tourist attractions such as old Muscat, Muttrah Souq and the Corniche. With proximity to Ruwi bus station and highways, it is convenient for those exploring with rental cars. Although not in the heart of Muscat and somewhat isolated from shopping areas, it offers a serene and peaceful stay.
The hotel’s breakfast receives high acclaim, featuring an excellent, luxurious and diverse spread with themed dinners adding to the positive experience. Despite minor suggestions for more fruit and a wider variety of cuisines, the service, particularly from staff like Talal, contributes to a top-notch breakfast experience, often labeled as one of the best by guests.
Dinner at the hotel is lauded for its variety and quality, particularly during themed nights and special celebrations. The steakhouse and room service also receive high praise. However, some guests noted issues with spice levels, kid-friendliness and price. Nevertheless, the attentive F&B team works diligently to improve based on feedback.
The rooms are spacious, comfortable and stylish, often praised for cleanliness and modern decor. Some guests reported dated elements and occasionally damp or musty smells, but the overall impression remains positive with beautiful furnishings and necessary amenities. Service efficiency sometimes varies but generally contributes to a comfortable stay.
The hotel’s cleanliness is commended with spotless rooms and well-maintained facilities, including the pool and gym. Some minor cleanliness issues in specific areas were noted but do not overshadow the general hygiene and comfort provided.
A standout feature is the friendly, professional staff who go above and beyond to ensure guests feel valued and well-cared for. Specific staff members such as Ibrahim, Ali and Mr. Khan receive particular praise for their exceptional service.
The wifi experience is mixed with some guests enjoying good connectivity, while others faced slow or unreliable service. Still, consistent improvements are noted in guest feedback.
The spa facilities are highly praised for their relaxing ambiance, excellent massages and professional service, complemented by additional amenities like an indoor pool and well-equipped gym, which are well-regarded for their state-of-the-art equipment and convenience.
The hotel’s pool facilities, both indoor and outdoor, are appreciated for their beautiful design, relaxing atmosphere and attentive staff. Some areas like crowd management and loungers need improvement, but overall, the pool experience is enjoyable.
Parking at the hotel is ample and convenient with free internal and external options, although occasional signage issues are mentioned.
In summary, Sheraton Oman Hotel offers a strategic base to explore Muscat with excellent amenities, outstanding service and a comfortable, clean environment. Its well-regarded breakfast, spa, pools and friendly staff make it a preferred choice for many travelers.
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