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Hemus Hotel - Vratza

Vratsa , Hristo Botev 1 Sq. (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHemus Hotel - Vratza enjoys a prime location in the heart of the city, offering guests beautiful views of the main square and easy access to local attractions, both downtown and in the nearby mountains. This central yet quiet setting is a significant advantage for those wanting to explore Vratsa.

The breakfast at Hemus Hotel receives mixed feedback. Many guests appreciate its rich, varied buffet and praise the quality of the food, describing it as delicious and good value. However, issues like cold dishes, limited variety and occasional service inefficiencies are noted.

Dinner experiences at the hotel's restaurant are generally positive. Guests enjoy the flavorful, high-quality food and commend the professionalism of the staff. Although the prices can be high and menu variety is sometimes lacking, the overall dining atmosphere is pleasant.

The rooms at Hemus Hotel are spacious, comfortable and often provide excellent views. Cleanliness is generally well-maintained, contributing to a cozy environment. However, some guests find the decor dated and point out minor issues like room temperature regulation and noise.

Guest reviews highlight the friendly, polite and helpful nature of the hotel's staff, particularly at the reception. This welcoming attitude significantly enhances the overall guest experience.

Wi-Fi at the hotel is generally reliable but can be inconsistent, especially on higher floors. The connectivity is suitable for basic online activities, although issues with signal strength and disconnections have been reported.

The hotel’s spa and pool facilities receive mixed reviews. While some guests enjoy the pool when it is operational, there are frequent issues with availability, maintenance and additional charges. The spa, while promising, often faces operational challenges that limit guest access.

Parking options include covered and underground facilities, although some difficulties with access and the condition of the parking areas are mentioned. Nonetheless, secure parking spots add a layer of convenience for guests.

Beds in the hotel are commonly described as large and comfortable with many guests enjoying a good sleep during their stay. Occasionally, there are comments about firmness and mattress condition, but the general sentiment remains positive.

Considering its three-star rating, Hemus Hotel provides a satisfactory stay with basic amenities and a welcoming atmosphere. Some areas might need updates, but it remains a reasonable choice for city visitors, particularly those seeking basic accommodations.

For business travelers, the hotel offers fast internet and secure parking, meeting essential needs. Though there are areas for improvement, particularly in breakfast quality and professional services, the hotel can serve as a viable option for business stays. Overall, Hemus Hotel - Vratza is appreciated for its strategic location, comfortable accommodations and friendly staff with room for enhancements in some aspects.
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Hotel with Parking

Hemus Hotel offers various parking options, including free parking and secure, guarded spots. Guests can find both covered and underground facilities, providing flexible choices for vehicle safety.

3-Star Hotel

This hotel features an indoor swimming pool, casino, and nightclub. All rooms have air-conditioning and free Wi-Fi. The Hemus Restaurant offers local and international cuisine, along with a panorama terrace that provides views of Hristo Botev Square and the Balkan Mountains.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Business Hotel

Cheap Hotel

Accessible Hotel

Hotel with Gym

Room Types

Single Room No extra beds are available for this room.

Double Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a seating area as well as garden views. The unit has 1 bed.

Junior Suite with Mountain View Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The suite features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

Standard Twin Room Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, a minibar, a wardrobe as well as garden views. The unit has 2 beds.

Standard Triple Room The unit offers 3 beds.

About Hemus Hotel - Vratza

License: В9-1ФЩ-12Ф-В1

Guest Reviews

7.9

Good

Location

Hemus Hotel in Vratsa boasts an exceptional location, making it a top choice for visitors. Nestled in the heart of the city, it provides unrivaled convenience with its central position. Overlooking the main square, guests are treated to beautiful views and easy access to all city services. The hotel’s placement in a pedestrian zone ensures a quiet stay, while still being within walking distance to everything Vratsa has to offer, including excellent sightseeing opportunities. The proximity to both the city center and the mountains makes it an ideal spot for both leisure and exploration. The central and strategic location of Hemus Hotel is repeatedly praised, affirming it as an unbeatable choice for visitors seeking to be at the center of Vratsa’s vibrant activity.

Breakfast

Guests of Hemus Hotel - Vratza have mixed experiences with the breakfast offerings. Many visitors found the breakfast to be very good, highlighting a rich and varied buffet with well-prepared and tasty options. The quality of the food, including a good continental breakfast, is often praised with terms like "excellent," "superb," and "delicious" frequently mentioned. Some reviewers appreciated the good value for money and the calming atmosphere during breakfast.

However, there were several criticisms. Recurring issues included cold dishes, limited variety and instances where the hot breakfast items were depleted well before the end of the service. Some guests were disappointed by the lack of international options and absence of fruits. Additionally, there were logistical challenges such as inadequate coffee machines, no bowls for cereal and breakfast items like bread or butter being unavailable at times. A few guests noted receiving poor-quality food or experienced delays in service.

Overall, while the breakfast experience at Hemus Hotel - Vratza has its positive aspects, there is room for improvement in terms of variety, freshness and service efficiency.

Dinner

Visitors to Hemus Hotel in Vratza generally have positive remarks about the dining experience at the hotel's restaurant. The food is widely praised for its delicious taste and quality with many guests complimenting both the flavor and the professionalism of the staff. The service during dinner times is highlighted as being of excellent quality, contributing to an overall pleasant dining atmosphere.

However, several critiques were also noted. Some guests found the prices at the restaurant to be quite high and a few encountered issues such as burnt artisan bread and a lack of variety in the menu. Additionally, isolated incidents of foreign objects in food and peculiar food textures, like the beef meatballs, were mentioned.

Despite these occasional drawbacks, the hotel’s restaurant is generally appreciated for its tasty dishes and nice setting. The breakfast options, which can be either buffet or a-la-carte, are also commended. Overall, while there are some areas needing improvement, the dining experience at Hemus Hotel is typically satisfying and enjoyable.

Rooms

Hemus Hotel in Vratza offers a mixed bag when it comes to its rooms. Guests commonly praise the rooms for being spacious, clean and comfortable with several noting the large, comfy beds and impressive views. The hotel settings are often described as beautiful, adding to the overall positive experience. Many of the rooms are lauded for their cleanliness and the comfort they provide. However, several guests mentioned that the rooms feel dated and some of the furnishings appear worn out. There are a few concerns about room temperature regulation, unpleasant smells and occasional noise. Despite some minor issues with ventilation and older decor, the spaciousness and comfort of the rooms generally leave a positive impression on visitors.

Beds

Hemus Hotel in Vratza receives mixed reviews about its beds, but overall, many guests find them comfortable. The beds in the double rooms are often praised for being large, comfy and even king-sized. Guests frequently describe the beds as big and comfortable with several noting that they had a good mattress. The rooms themselves are mentioned to be spacious, adding to the overall comfort of the stay. Although some reviews point out that the beds were very firm or had thin mattresses, many still found them satisfactory. However, there are also mentions of worn-out mattresses and beds being shaky or narrow. Despite a few negative remarks about bed comfort, the recurring theme highlights the large and comfortable beds in spacious rooms at Hemus Hotel.

Cleanliness

Hemus Hotel in Vratza receives mixed reviews regarding cleanliness with a strong emphasis on positive aspects. Many guests praised the hotel's cleanliness as being on a good level, highlighting clean and comfortable rooms that are well-maintained and cozy. Several visitors noted that the rooms were not only clean but also spacious and quiet, contributing to a pleasant stay. High praise was given for the cleanliness of the entire hotel with some mentioning it as being impeccable or at a high level.

Guests appreciated the friendly and helpful staff, which further enhanced the clean and warm environment. However, a few negative comments were made about specific areas like the carpets and bathrooms, indicating that these aspects could use some improvement. Overall, despite some critiques, the general consensus from the reviews is that Hemus Hotel maintains a commendable standard of cleanliness, providing a comfortable and tidy setting for its guests.

Staff

The reviews of Hemus Hotel - Vratza highlight the exceptionally positive feedback about the hotel’s staff. Guests consistently describe the staff as polite, kind and courteous. The friendly and helpful nature of the personnel is a recurring theme with specific mentions of the staff’s welcoming attitude and professionalism. Smiling and responsive members, especially at the reception, stand out in the reviews. The pleasant demeanor of the staff contributes significantly to the positive experiences of the guests. Despite a few mentions of insufficient service, the overall consensus indicates that the staff at Hemus Hotel is dedicated to providing a warm and accommodating environment.

Wi-Fi

Hemus Hotel in Vratza offers complimentary Wi-Fi to its guests, featuring a generally reliable internet connection in several areas of the hotel. There have been mentions of excellent and good Wi-Fi, which enables most basic online activities. However, reviews also indicate a few recurring issues. The Wi-Fi signal can be weak and sometimes disconnects every few minutes, creating difficulties especially for activities such as video calls. There's a noted lack of Wi-Fi availability on the fourth floor and several guests have reported trouble with inconsistent connections. Despite these issues, many users still find the internet acceptable for casual browsing and checking emails.

Spa

Hemus Hotel - Vratza's spa facilities have received mixed reviews from guests. While some visitors have described the spa area as beautiful and access to the pool and spa as very enjoyable, others have noted consistent issues with availability. Several remarks highlighted that the spa center and related facilities were frequently closed, undergoing renovation or not operational due to various reasons, including Covid restrictions. Additionally, there have been mentions that the spa services are advertised to be included in the price, but at times, they were not accessible or required an extra fee. Overall, the spa center has potential but seems to struggle with consistent service availability.

Pool

Hemus Hotel - Vratza features a large and warm indoor swimming pool that has received commendations for its cleanliness and size. The pool is accessible from 11am to 7pm, though some guests noted that it closes at 8pm, which can limit morning swim opportunities. Despite the appealing aspects, maintenance seems to be inconsistent. At times, the pool has been closed for repairs, leading to disappointment. Additional concerns include a peculiar smell in the staircase leading to the pool and occasional instances of the water being too cold. Pool usage comes with separate charges for pool access and parking. Despite these inconveniences, the pool stands out as a positive feature when operational and properly maintained.

Parking

Hemus Hotel in Vratza offers various parking options with both advantages and drawbacks. Guests can find covered and underground parking facilities, some of which are paid with prices ranging from 5 to 7 lev per night. There is also free parking available nearby, though the spaces are limited.

One of the positives is the availability of secure and guarded parking spots, ensuring the safety of vehicles. However, some guests have reported issues with the parking infrastructure, citing that the underground parking can be difficult to find due to one-way and dead-end streets in the area and sometimes appeared dark and grim. Others noted that the parking conditions worsen during rainy weather and the presence of potholes and a dilapidated appearance were common complaints.

Despite the challenges, there are friendly security personnel on duty and for those who manage to secure a spot, the parking is conveniently located just next to the hotel. Overall, while there are ample parking options, the quality and ease of access could be improved.

3 Star

Hemus Hotel in Vratza offers a blend of old-generation charm with a three-star rating that is adequate for many guests. The staff is praised for their politeness, contributing to a welcoming atmosphere. The hotel provides basic three-star accommodations with comfortable rooms, making it a suitable choice for city visitors. However, some find the facilities lacking, noting that the hotel appears neglected with used rooms and broken furniture and the photographs may not accurately represent the current state. Additionally, accessing the hotel can be a bit inconvenient due to its location in a pedestrian area. Communication may also be a concern as the reception staff does not consistently speak English, which can be problematic for international guests. Overall, it is considered a reasonable option for those seeking basic accommodations in Vratza.

Business

Hemus Hotel - Vratza presents itself as an accommodating choice for business travelers, boasting essential amenities tailored to their needs. The hotel provides fast internet and reliable email services, ensuring seamless communication for work-related tasks. With a guarded parking area, safety is a prominent feature, offering peace of mind for those arriving by car.

Despite the overall positive aspects, there are mixed reviews about the hotel’s suitability for business purposes. Some guests noted a lack of clarity in the hotel's description regarding business facilities. Additionally, the breakfast offered doesn't seem to meet the expectations of business travelers seeking quality meals to start their day. Staff at the hotel are friendly, though some guests observed that a higher level of professionalism could enhance the business experience. Overall, Hemus Hotel - Vratza could be a viable option for business stays with room for improvements in certain areas to better meet the needs of guests on business trips.

No, Hemus Hotel - Vratza doesn't have any pool.

Yes, a spa is available at Hemus Hotel - Vratza.

No, Hemus Hotel - Vratza doesn't allow dogs.

Yes, parking facilities are available at Hemus Hotel - Vratza.

Yes, Hemus Hotel - Vratza has a gym.

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