Silken Ciudad de Vitoria

Vitoria-Gasteiz 42.84355300, -2.68058400 , Portal De Castilla, 8 (Show on Map)
8.6
Very Good


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Summary of reviewsSilken Ciudad de Vitoria excels in providing a comfortable and convenient stay for its guests. Nestled just minutes away from Vitoria-Gasteiz’s city center, its enviable location allows easy access to key attractions like Plaza de la Virgen Blanca and the new cathedral. The hotel's surroundings offer a quiet yet central atmosphere, ideal for exploring the city while ensuring a peaceful stay. Guests appreciate the clean, friendly environment and the availability of various parking options, adding to the overall convenience.

The breakfast at the hotel garners significant praise for its variety and quality. The extensive buffet includes both hot and cold dishes, fresh fruits and freshly squeezed orange juice, all served in a pleasant and well-staffed atmosphere. Although some feel the breakfast is a bit pricey, the general sentiment remains highly positive, highlighting it as a notable part of the stay.

The dinner experience is also well-regarded. Guests enjoy the delicious food, fair pricing and the professionalism of the restaurant staff. The versatility of dining options, from casual café meals to formal restaurant dining, adds to the dining experience. Despite occasional critiques about the menu variety and operating hours, the overall feedback emphasizes a satisfying dining experience, particularly for tapas and pinxtos lovers.

Rooms at the Silken Ciudad de Vitoria often receive high marks for their cleanliness, spaciousness and comfortable beds. Guests appreciate the well-maintained and elegantly decorated interiors, contributing to a cozy and restful stay. The bathrooms, equipped with high-quality fixtures, are particularly noted for their cleanliness and modernity. Although some minor issues like outdated furniture or temperature control were mentioned, the staff's prompt response to concerns enhances the stay experience.

The hotel staff consistently receive accolades for their friendliness, attentiveness and professionalism. From the reception to the restaurant, the team’s warm and welcoming demeanor significantly adds to the positive guest experience. Specific staff members, such as Hugo and Lara, are frequently highlighted for their exceptional service.

While guests had varied experiences with the hotel's free Wi-Fi, many found it efficient and praise its strong connectivity. However, some noted difficulties with access, particularly for multiple devices or e-books. The hotel's staff were generally helpful in resolving these issues.

Parking is another convenience appreciated by guests with both private and free options available. The secure underground parking is especially noted for its spaciousness, even accommodating larger vehicles. Some concerns about narrow spaces exist, but overall, the parking facilities meet guests' needs effectively.

The hotel also stands out for its family-friendly environment, offering spacious rooms, thoughtful amenities like cribs and a charming glass elevator that delights children. The staff's attentiveness to family needs ensures a comfortable and enjoyable stay for families.

For those interested in exploring local nightlife, the hotel's strategic location near the lively old town and various tapas bars makes it an ideal choice. The proximity to a variety of dining and entertainment options enhances the overall appeal for evening outings.

Lastly, the beds at Silken Ciudad de Vitoria are widely praised for their comfort and spaciousness, contributing to a restful night's sleep. Although there are some mixed opinions on mattress firmness, the general consensus is highly positive.

In summary, Silken Ciudad de Vitoria offers a blend of comfort, convenience and excellent service, making it a highly recommended choice for travelers visiting Vitoria-Gasteiz.
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Business Hotel
Provides 12 meeting rooms, accommodating up to 840 people. A well-equipped business center and convenient location make it suitable for corporate needs.

Hotel with Parking
The hotel features a private car park with 70 spacious spots, offering a secure place to leave your vehicle in the city center. Parking is available for a daily fee.

EV charging stations  


Hotel with EV Charging Stations
This hotel has an electric car charging station on site. It is a 4-star hotel in Vitoria-Gasteiz.

4-Star Hotel
This hotel offers comfortable accommodations with amenities such as a restaurant, snack bar, and free WiFi. It's well-located in Vitoria and provides a good base for exploring the city.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Room Types
Comfort Twin Room This comfortable and bright air-conditioned room includes flat-screen cable TV, a minibar and a safe.

Superior Double Room These rooms include a king-size bed, free WiFi, free safe, 43-inch plasma screen TV with international channels and a minibar. The rooms also has air conditioning and a large work desk. The following services are included: - Pillow menu,

Comfort Double Room with Extra Bed (2 Adults + 1 Child) This comfortable and bright air-conditioned room includes flat-screen cable TV with international channels, individually controlled heating, a minibar and a safe. Free Wi-Fi is available, and extras include a large desk and telephone.

Premium Double Room These spacious rooms boast beautiful views and come complete with a 1.80 m x 2 m double bed, a large desk, flat-screen TV, individually controlled air conditioning, mini bar, phone and safe deposit box. The bathrooms are fully renovated and come equipped with a hairdryer and magnifying mirror. Services included: Guaranteed king-size bed, bathrobe and slippers, free mini bar, VIP amenities, welcome gift, late check out at 2 p.m. (subject to availability), kettle, pillow menu.

Family Suite The most exclusive room in our hotel in Vitoria city centre. Spread over two floors, connected by a spiral staircase. Upper floor: bedroom with 2 m x 2.20 m bed, designer bathroom, flat-screen TV, mini bar and large desk. Lower floor: living room with a sofa bed, bathroom, television and mini bar. Services included: Guaranteed king-size bed, free mini bar, bathrobe and slippers, VIP amenities, welcome gift, pillow menu, coffee pod machine.

Standard Double Room with Extra Bed This air-conditioned room features a flat-screen cable TV, a minibar and a safe.

Double Room with parking included This air-conditioned room features a flat-screen cable TV, a minibar and a safe. The private bathroom features Italian marble and has a bath, hairdryer and free toiletries. This package includes parking.

Deluxe Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room provides a minibar, a wardrobe, a safe deposit box, a flat-screen TV with satellite channels, as well as city views.

Guest Reviews
8.6
Very Good
Location
Silken Ciudad de Vitoria boasts an enviable location that countless guests have raved about. Nestled just minutes away from Vitoria-Gasteiz's city center, the hotel provides unparalleled access to the historic old town. Numerous reviews highlight its proximity to key attractions such as the Plaza de la Virgen Blanca and the new cathedral, making it an ideal base for exploring the city. The neighborhood is described as quiet yet central, allowing for a peaceful stay without sacrificing convenience.

Situated within walking distance to parks and various points of interest, guests appreciate the ease of reaching the downtown area and its landmarks, often in under ten minutes. The hotel is also noted for its cleanliness, friendly staff and comfortable facilities, enhancing the overall experience of visiting Vitoria. Additionally, the availability of parking, both free and private, is a plus for those traveling by car.

Perfectly suited for both short stopovers and longer stays, the hotel's strategic location not only makes city exploration a breeze but also ensures a restful escape. Whether walking to nearby shops, restaurants or simply meandering through the charming streets, Silken Ciudad de Vitoria offers an exceptional lodging choice steeped in convenience and comfort.

Breakfast
Visitors at the Silken Ciudad de Vitoria broadly appreciate the breakfast offerings at this hotel, noting a consistent theme of variety and quality. Many reviewers highlight the extensive array of choices available, making it easy to find something satisfying for every palate. The breakfast is frequently described as very good, superb and even excellent with several mentions of its completeness and the abundance of options, including both hot and cold dishes.

Guests particularly praise the fresh products with some appreciating the inclusion of fresh orange juice and fruit. The overall layout and accessibility of the buffet receive positive remarks, making it convenient even during busy times. The atmosphere and service in the breakfast area are often described as pleasant and well-staffed.

However, a few guests felt that the breakfast was rather expensive and some noted that the quality could improve given the price. A small number also felt that certain aspects, such as the coffee machine or the lack of variety for specific dietary needs, could be enhanced. Despite these minor criticisms, the general sentiment about the breakfast experience at Silken Ciudad de Vitoria is overwhelmingly positive, making it a notable highlight of the stay for many guests.

Dinner
The Silken Ciudad de Vitoria offers a dining experience that has generally garnered positive feedback from its guests. Many reviews highlight the quality of the food and the fairness of the pricing. Guests frequently mention delicious dinners paired with excellent service and some note the excellent value for money in the restaurant.

There were compliments about the versatility of dining options, including the availability of café areas for more casual meals and the main restaurant for a more formal dining experience. The staff in the restaurant are often described as friendly and professional, which adds to the overall positive dining atmosphere.

Meals such as tapas and pinxtos were particularly noted for their taste and several guests were pleasantly surprised by the high standards of the restaurant. The bar area also received praise with reviews mentioning enjoyable dining experiences both for food and beverages.

However, there are a few criticisms to consider. Some guests pointed out a limited menu selection and a lack of variety in the dishes offered. There were also comments about the restaurant opening too late and closing too early, which was inconvenient for guests with specific dining schedules. On a few occasions, guests were unable to dine at the restaurant due to it being fully booked and there was some disappointment about not being informed of this in advance.

While a few guests felt that the prices were high relative to the portion sizes, the overall sentiment about the restaurant at Silken Ciudad de Vitoria remains largely positive, making it a recommended option for those staying at the hotel who seek a satisfactory dining experience.

Rooms
The rooms at Silken Ciudad de Vitoria consistently receive high praise for their cleanliness, spaciousness and comfort. Guests appreciate the well-maintained and nicely decorated interiors, which range from modern and elegant to functional and cozy. Many reviewers highlight the comfortable beds, ample amenities and spacious bathrooms equipped with high-quality fixtures. The hotel rooms are often described as bright, quiet and offering pleasant views.

Although there are occasional mentions of minor issues such as outdated furniture or insufficient heating/cooling systems, the staff is noted for promptly addressing any concerns, even providing room upgrades when necessary. Overall, the spacious and comfortable rooms, combined with thorough daily cleaning and well-equipped bathrooms, make for a pleasant stay at this beautifully designed hotel. The proximity to the city center adds to the convenience, making Silken Ciudad de Vitoria a strong choice for travelers seeking both comfort and style.

Beds
The beds at Silken Ciudad de Vitoria receive high praise from many guests for their comfort and size. Numerous reviews highlight the beds as very comfortable with spacious bedding and large mattresses being recurrent themes. Guests have consistently noted the excellent quality of the beds with terms like superb, pristine and luxurious frequently mentioned. The bedding itself is also lauded for its comfort, providing a restful night's sleep.

Though there are some mixed reviews with a handful of guests finding the mattresses too soft or occasionally hard, the general consensus leans towards positive experiences. Many guests specifically appreciated the spaciousness of the beds, whether they were large twin beds or a generous queen-sized bed. The comfort of the pillows also garners favorable comments, contributing to the overall sleeping experience.

Despite a few mentions of worn or sagging mattresses and minor critiques about the firmness, the prevalent sentiment remains that the bedding and mattresses at Silken Ciudad de Vitoria offer a high standard of comfort and are a key component of the hotel’s appeal.

Cleanliness
Silken Ciudad de Vitoria is often praised for its exceptional cleanliness. Guests frequently describe the hotel and its rooms as spotless and perfectly maintained. The cleaning service provided is consistently noted as efficient and thorough with many reviews emphasizing the impeccable state of both the rooms and shared facilities. The bathrooms receive specific mentions for being new and particularly clean, adding to the overall pleasant experience. Additionally, the hotel's rooms are highlighted for their comfort and spaciousness with modern, well-kept surroundings enhancing the stay. Alongside the pristine conditions, the hotel staff are also appreciated for their attention and helpfulness, ensuring that guests feel well accommodated, even in cases requiring room upgrades. Overall, the combination of cleanliness, comfort and convenient location makes Silken Ciudad de Vitoria a highly recommended choice for travelers.

Staff
Silken Ciudad de Vitoria is consistently praised for its exceptional staff. Reviews highlight the professionalism, friendliness and attentiveness of the team. Whether interacting with guests at the reception, in the bar or during breakfast, the staff is frequently described as kind, helpful and welcoming. Specific staff members, such as Hugo and Lara, receive special mentions for their outstanding service.

Guests commonly note the warm and friendly atmosphere created by the diligent staff. This extends to the waiters and receptionists, who are acknowledged for their courteous and professional manner. Despite the occasional mention of indifferent staff, the overwhelming consensus is that the service is both excellent and efficient with many staff members going above and beyond to ensure a pleasant stay.

The hotel's friendly demeanor doesn't stop at politeness; it includes providing useful recommendations on local activities and dining options, further enhancing the guest experience. The staff's ability to accommodate requests and maintain high standards of customer service, even amid challenging situations like COVID-19 regulations, reflects their dedication and capability.

Overall, the staff at Silken Ciudad de Vitoria significantly contributes to the hotel's positive reputation, making it a recommended choice for travelers seeking a hospitable and professionally managed stay.

Wi-Fi
While staying at the Silken Ciudad de Vitoria, guests had varied experiences with the hotel's Wi-Fi. Many found the free Wi-Fi service to be efficient and praised its strong connectivity throughout the property. There were mentions of perfect and excellent Wi-Fi with the connection working very well for most visitors.

However, some guests noted certain limitations and issues. Difficulties in accessing the Wi-Fi, especially from e-books, were mentioned frequently, along with problems in connecting multiple devices due to restrictions. Additionally, there were remarks about the internet connection being average at times and instances of super slow speeds.

Despite these mixed reviews, the hotel staff received high marks for their helpfulness and friendliness, aiding guests in resolving any issues related to Wi-Fi. The presence of free Wi-Fi across the entire hotel was appreciated, even though some guests experienced limitations. Overall, while the Wi-Fi service has room for improvement, the positive aspects such as good connectivity and available support from staff stand out for many visitors.

Parking
The Silken Ciudad de Vitoria offers a variety of convenient parking options for guests. Many find the hotel's private underground parking garage particularly advantageous and easy to access. This secure facility is often praised for its spaciousness, making it a suitable choice even for larger vehicles like SUVs. Additionally, parking is directly connected to the hotel, making entry and exit straightforward.

Free parking is also available in the surrounding area, providing an alternative for those looking to avoid additional fees. Despite some concerns about narrow parking spaces, the hotel’s parking is generally viewed as comfortable and manageable. Overall, guests appreciate the convenient and secure parking facilities, given the hotel's proximity to the city center.

EV charging stations
Silken Ciudad de Vitoria offers convenient amenities for eco-conscious travelers, including free charging stations for electric cars. Guests have positive feedback about the availability and quality of the charging facilities, highlighting the hotel's effort to accommodate electric vehicle needs efficiently. These well-maintained EV charging points ensure a hassle-free experience for drivers looking to recharge their vehicles during their stay.

Family
Silken Ciudad de Vitoria offers a warm and welcoming environment that is perfect for families. This cozy and accessible hotel is recognized for its family-friendly facilities and the attentiveness of its staff. Visitors have praised the spacious rooms, which are sufficiently large to accommodate families, including setups that comfortably host up to three people or even larger family groups with connecting rooms. The charming glass elevator particularly delights children, adding a touch of whimsy to their stay.

The hotel's staff is noted for being friendly and responsive to family needs, providing thoughtful touches like cribs upon request and ensuring a comfortable experience for even the youngest guests. Various reviews highlight that the hotel is efficiently managed to cater to different family arrangements, ensuring everyone feels welcome and accommodated.

Located conveniently for family travel, Silken Ciudad de Vitoria stands out as an affordable and relaxing destination. It is described as a perfect spot for family stays with amenities and services that reflect a strong orientation towards family comfort and accessibility. The hotel’s atmosphere ensures that families will find their stay enjoyable and hassle-free. The bar also offers a lively setting where families can unwind, although it might sometimes be busy. Overall, this hotel is a reliable choice for family-oriented accommodation.

Nightlife
The Silken Ciudad de Vitoria boasts an excellent location for exploring the vibrant nightlife of the surrounding area. Guests praise its proximity to a lively old town, perfect for evening outings. There are numerous bars and restaurants, including a good Italian and a Mexican cuisine option right across the street. Visitors also appreciate the easy access to tapas bars in the vicinity. Additionally, the hotel's closeness to the city center enhances its appeal for those looking to enjoy the local nightlife. With an inviting atmosphere and plenty of nearby options, it provides an ideal setting for an enjoyable stay.

4 Star
Silken Ciudad de Vitoria offers a commendable experience for travelers, presenting itself as a solid four-star hotel with some highlighted strengths and minor areas for improvement. Guests frequently compliment its excellent value for money and central location, deeming it an ideal option for visitors seeking quality without a hefty price tag. The hotel is appreciated for its overall good price-quality ratio, exceptional service and comfortable, well-designed accommodations.

The facilities are generally praised with particular mentions of the wonderful breakfast, although some reviews suggest improvements are needed to fully align with a four-star standard. Common areas, such as the lobby, receive positive remarks for aesthetics but are noted to require renovations to maintain their four-star appeal.

Critiques often focus on minor maintenance issues, such as the decor in family suites, broken telephone cables and non-functional security boxes. Basic elements like plastic cups and disposable toothbrush holders in rooms are considered below four-star expectations, signaling room for enhancement in guest amenities.

While there are guests who believe the hotel meets or even exceeds its four-star designation, others feel it falls short in certain aspects, particularly in maintenance and attention to detail. Overall, Silken Ciudad de Vitoria is highlighted as a good choice for those looking for comfort, excellent service and remarkable value in a central location.

Business
Silken Ciudad de Vitoria is noted for its suitability for business travelers, offering a range of amenities tailored to professional needs. The hotel features a business room and various business facilities, making it a recommended stay for those traveling on business.

Guests have highlighted the professional environment and responsive staff, who are both helpful and professional. The lobby provides a cozy space for reading or work, further supporting productivity during a stay. Additionally, the hotel's central location is convenient for downtown visits and serves well as a travel stopover.

An added bonus for eco-conscious business travelers is the availability of EV charging stations. Overall, it is ideal for business meetings and provided a business-friendly experience.

Honeymoon
Silken Ciudad de Vitoria is highlighted as an ideal destination for honeymooners, offering an array of luxurious accommodations and amenities tailored for romantic getaways. The elegant rooms and luxury suites provide a sophisticated and cozy atmosphere, making it a perfect place for a honeymoon. The hotel's exceptional services and thoughtful touches ensure a memorable stay for those celebrating their special moments. Highly recommended for a romantic experience, Silken Ciudad de Vitoria is characterized by its dedication to providing an unforgettable honeymoon experience.

Luxury
Silken Ciudad de Vitoria is widely regarded as a beautiful and luxurious destination, providing a stay characterized by elegance and high-quality amenities. Guests appreciate its well-located position and the impressive, stately architecture of the hotel building. The luxurious entrance hall and elegant surroundings contribute to a five-star experience. Visitors often describe the environment as both luxurious and functional, although some noted the mattress could be improved.

The hotel is marked by beautiful decor and a sophisticated atmosphere, offering luxurious accommodations and amenities that enhance the guest experience. The spacious and beautifully appointed rooms, along with the impressive terrace, highlight the attention to detail in creating a luxurious stay. Ideal for special occasions like honeymoons, this hotel comes highly recommended for those seeking an elegant and opulent escape.

Romantic
Silken Ciudad de Vitoria offers a beautiful and romantic atmosphere ideal for couples and romantic getaways. The exterior and rooms are both described as beautiful, enhancing the romantic setting of the hotel. Guests appreciate the hotel's welcoming and friendly staff, excellent facilities and suitable location for couples. The hotel is known to provide thoughtful touches like champagne and chocolates, which contribute to the overall pleasant experience. With a great selection of amenities, Silken Ciudad de Vitoria is recommended for those seeking a relaxing and romantic stay in the city.


No, Silken Ciudad de Vitoria doesn't have any pool.

No, a spa isn't available at Silken Ciudad de Vitoria.

No, Silken Ciudad de Vitoria doesn't allow dogs.

Yes, parking facilities are available at Silken Ciudad de Vitoria.

No, Silken Ciudad de Vitoria doesn't have a gym.

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