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Summary of reviewsAparthotel Jardines de Aristi offers a tranquil retreat on the outskirts of Vitoria, adjacent to Salburua Park and Buesa Arena. The serene surroundings, combined with convenient access to the city center, make it an ideal choice for those seeking a peaceful stay close to nature. Spacious and well-equipped apartments provide a comfortable and homely ambiance, featuring modern amenities such as fully-equipped kitchens and large balconies. Cleanliness is generally well-regarded, although some guests noted intermittent issues requiring attention.
The hotel is particularly praised for its exceptional customer service with positive mentions of the friendly and helpful staff who contribute significantly to the pleasant experience. Families and pet owners find the accommodation suitable due to the spacious, clean facilities and the welcoming atmosphere for pets. The ample and secure parking options add to the convenience, especially for those traveling by car.
While wifi connectivity has mixed reviews, the overall sentiment remains positive with fast and reliable internet for many. Beds are comfortable for most guests, although some variability in mattress firmness was noted.
Aparthotel Jardines de Aristi’s accessibility features are highly commendable, making it an excellent option for travelers with special needs. The dog-friendly policy enhances its appeal for pet lovers, complemented by the abundant green spaces surrounding the hotel.
In summary, Aparthotel Jardines de Aristi is a well-favored choice for travelers seeking spacious and comfortable accommodation, exceptional customer service and a peaceful environment with easy access to natural and urban attractions. Show more
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Categories
Hotel with Parking
Parking is available at this aparthotel for guests who require it.
Accessible Hotel
This aparthotel features handicapped adapted rooms and provides wheelchair access for guests.
Family Friendly Hotel
Dog Friendly Hotel
Room Types
One-Bedroom ApartmentThis apartment includes a lounge with a sofa and a flat-screen TV, a kitchen, and a balcony or a terrace. The bathroom comes with shampoo, shower, gel, and a shower.
Two-Bedroom Apartment (3 Adults)This apartment includes a lounge with a sofa and a flat-screen TV, a kitchen, and a balcony or a terrace. The bathroom comes with shampoo, shower, gel, and a shower.
Two-Bedroom Apartment (4 Adults)This apartment includes coffee machine, a lounge with a sofa bed and a flat-screen TV, a kitchen, and a balcony or a terrace. The bathroom comes with shampoo, shower, gel, and a shower.
Two-Bedroom Apartment (2 Adults)This apartment includes a lounge with a sofa and a flat-screen TV, a kitchen, and a balcony or a terrace. The bathroom comes with shampoo, shower, gel, and a shower.
Guest Reviews
8.2
Very Good
Location
Aparthotel Jardines de Aristi is strategically located for travelers prioritizing tranquility and proximity to natural surroundings. Nestled on the outskirts of Vitoria, the hotel is adjacent to the verdant Salburua Park and the Buesa Arena, perfect for guests seeking peaceful walks in nature or attending events. Although it's somewhat distant from the city center, approximately a half-hour walk or a short bus ride will get you there, making it convenient for those who don't mind a bit of commute.
The area is praised for its serenity, making it ideal for rest and relaxation, away from the hustle and bustle of downtown. Despite being in a quieter, more industrial part of the city, guests find the location advantageous for a stopover, especially given its easy access to the highway and ample parking. This makes it a practical choice for those traveling by car.
Moreover, the location offers easy access to nearby amenities, including restaurants, shopping centers, supermarkets and sports facilities. The presence of lush green spaces and quiet residential areas enhances its appeal for those traveling with pets or looking to enjoy outdoor activities.
Overall, Aparthotel Jardines de Aristi’s location is noted for being one of calm and convenience, particularly suitable for travelers looking to explore the surrounding regions or simply enjoy a peaceful stay close to nature.
Rooms
Aparthotel Jardines de Aristi offers a variety of spacious and comfortable apartments, well-suited for both short and extended stays. Guests frequently highlight the ample size of the accommodations with particular praise for the large rooms, expansive bathrooms and generous living spaces that are perfect for families or groups. The apartments are well-equipped with modern amenities, including full kitchens featuring appliances like washing machines, dishwashers, ovens and microwaves, making it easy to prepare meals during your stay.
The wide terraces and large balconies are standout features, offering lovely views and additional living space for relaxation. Cleanliness and maintenance receive positive mentions with guests noting that the apartments are very clean and well-kept, ensuring a comfortable stay. The comfortable beds and quality pillows add to the overall comfort and the apartments are described as cozy and warm, providing a home-like feel.
The hotel is situated in a quiet and tranquil area, making it ideal for those looking for a peaceful retreat. It is notably dog-friendly, a plus for pet owners. While there are minor issues such as occasional maintenance needs and the comfort of the sofa beds, the overall sentiment remains favorable.
The location is convenient for accessing the city center and nearby attractions with good public transportation links. The friendly and helpful staff, excellent quality-price ratio and ample parking further enhance the guest experience. Whether for business or leisure, Aparthotel Jardines de Aristi provides a spacious, comfortable and well-equipped accommodation option for visitors to Vitoria.
Beds
The beds at Aparthotel Jardines de Aristi receive mixed feedback from guests. Many have highlighted the comfort and ease provided by the beds, praising them for their coziness and support. Comfortable bedding appears to be a recurring compliment with some guests finding the mattresses and sofas equally enjoyable.
However, there are notable criticisms, particularly concerning the variability in mattress firmness. Some found the mattresses to be too hard, while others felt they were too soft or even sagging. The absence of double beds was also a disappointment for couples and several guests remarked on the small size of the beds. Pillows were frequently described as either too low, too hard or in need of replacement.
Despite these issues, many guests did find the bedding to be sufficiently comfortable, contributing positively to their overall experience. The spaciousness and tidiness of the apartments were often appreciated, even though comforters and pillows drew some negative comments. Overall, while some guests were critical of certain aspects of the beds, many others were able to enjoy a comfortable stay.
Cleanliness
'Aparthotel Jardines de Aristi' offers a mix of positive and negative experiences when it comes to cleanliness according to guest reviews. On the positive side, numerous reviews commend the hotel for its cleanliness, noting very clean rooms, clean bathrooms, clean linens and clean towels. Guests often describe the apartments as spacious, quiet, well-maintained and comfortable, enhancing the overall pleasant stay. The facility's cleanliness and well-arranged setup provide a comfortable environment for visitors.
However, despite these accolades, several guests highlighted areas that need improvement. Common complaints include dirty windows, neglected shower cleanliness and spider webs in corners. Some found dirt in the corners of rooms, mold in showers and pet hair on couches and sheets. Specific issues such as broken shower attachments, clogged dishwashers and a lack of thorough cleaning, particularly in kitchen areas and terraces, were also noted. There were also mentions of an unsatisfactory cleaning service with dust, grease on furniture and old coffee grounds left in coffee makers. Cleaning seems to lack consistency with some guests having to sweep and mop themselves or find full garbage bags upon arrival.
In summary, while many visitors find 'Aparthotel Jardines de Aristi' clean and comfortable, there are recurring reports of neglected areas, suggesting that a more consistent and thorough cleaning routine is necessary to meet guest expectations fully.
Staff
Aparthotel Jardines de Aristi garners consistently positive feedback for its exceptional staff. Guests frequently praise the friendliness and helpfulness encountered from the moment they arrive, describing the reception team as welcoming, attentive and efficient. The staff is noted not only for their professionalism but also for their kindness and ability to make guests feel comfortable and attended to.
Visitors appreciate the personal touch the team brings with many highlighting the willingness of staff to solve any problems and answer questions. The reception staff specifically receives accolades for their competence, patience and excellent service, ensuring a smooth check-in experience. The owner's warmth is also reflected in the approachable and diligent demeanor of the entire team, including the cleaning staff.
Overall, the customer care at Aparthotel Jardines de Aristi leaves a lasting impression, contributing significantly to guests' decision to choose the hotel for repeat stays.
Wi-Fi
Aparthotel Jardines de Aristi offers a mixed experience when it comes to wifi connectivity. Many guests appreciate the fast and good wifi connection with some describing it as great. However, others have encountered issues such as no wifi availability, intermittent disconnections and a lack of access on arrival due to not having the password until the next day. Despite these mixed reviews about the internet, the hotel has other positive aspects. It is conveniently accessible by car and offers a direct bus route to the city center. Additionally, there are no complications in handling procedures outside of business hours.
Parking
Aparthotel Jardines de Aristi garners positive feedback for its ample and convenient parking facilities. Guests frequently highlight the availability of both free outdoor and secure underground parking, making it easy to park without any hassles. The closed parking areas are particularly appreciated for added security. Parking is consistently described as plentiful with a large parking lot right in front of the facility ensuring a seamless experience. Even for those arriving late, the ease of finding a spot remains a standout feature. Additionally, the hotel's parking options cater well to various needs, whether it's for cars, bikes or larger vehicles, despite a few restrictions such as trailers not being permitted in the indoor parking. This practical amenity, combined with the hotel's good connection to the city center, contributes significantly to the overall convenience and comfort of the stay.
Family
Aparthotel Jardines de Aristi emerges as an excellent choice for families looking for a pleasant and comfortable stay. The hotel's spacious and clean apartments provide the perfect capacity for families, making it ideal for a family of one couple and two young children. The accommodation is noted for being baby and young family friendly with a quiet family atmosphere that enhances the overall experience.
Customers frequently praise the hotel's family-friendly vibe with many commenting on its suitability for those traveling with babies and young children. The large green area is ideal for walking dogs and pets stay for free, making it a suitable option for animal lovers as well.
The surrounding neighborhood offers a range of friendly restaurants and bars, adding to the convenience of staying at this location. The moderate cost, combined with the excellent service provided by the staff, ensures a pleasant stay for all guests.
While the hotel lacks specific equipment for children, it compensates with a good playground and a large, open space that allows kids to enjoy their time freely. Families looking for a comfortable, practical and pet-friendly place will find Aparthotel Jardines de Aristi to be a delightful destination.
Accessible
Aparthotel Jardines de Aristi has earned positive feedback for its outstanding accessibility features, making it an excellent choice for guests with disabilities or special needs. The hotel is easily accessible via public transportation and offers free, convenient parking options for those traveling by car. The entrance and apartments are designed to be accessible, ensuring a smooth experience for all guests.
The hotel boasts well-adapted units, including large, adapted bathrooms that exceed expectations in size and functionality. These features, combined with a spacious and clean environment, cater well to guests using baby strollers, walkers or wheelchairs. Additionally, the presence of a large elevator further enhances the hotel's accessibility.
The location of Aparthotel Jardines de Aristi is also a highlight, as it is well-connected to the city center and surrounded by beautiful, accessible walking areas, including a large park. Public transportation options, such as buses, are readily available in the immediate area, facilitating easy movement around the city, whether for sightseeing or participating in events like the IronMan.
Guests have praised the hotel for being dog-friendly and offering extra facilities that contribute to a pleasant and stress-free stay. The apartments are plain yet exceptionally well-furnished, providing a comfortable setting for all. The tranquil rooms, pleasant service and the option to rent necessary equipment add to the overall appeal of this accessible haven.
In summary, Aparthotel Jardines de Aristi stands out for its perfect accessibility, making it a well-connected, convenient and highly adaptable choice for travelers with disabilities or other special needs.
Dog Friendly
Aparthotel Jardines de Aristi stands out for its exceptionally dog-friendly facilities and services, making it an ideal choice for travelers with pets. The hotel welcomes dogs and other pets, accommodating them for a small additional fee of €10 per night. Visitors frequently highlight the clean and accessible spaces that cater to pets' needs, ensuring a comfortable stay.
The surrounding areas are perfect for dog owners, featuring abundant green spaces and nearby parks, excellent for walks and play. Guests appreciate the quiet and spacious apartments, noting they are perfect for a family trip with pets. The staff's friendly and accommodating nature is also a plus, contributing to a pleasant stay for both humans and their four-legged companions.
For those stopping over during travels, particularly heading south, the hotel's environment and conveniences are highly suitable for pets. Features like terraces and the ability to bring dogs into outdoor seating areas add to the pet-friendly appeal. Overall, Aparthotel Jardines de Aristi provides a seamless and enjoyable experience for guests traveling with their furry friends.
No, Aparthotel Jardines de Aristi doesn't have any pool.
No, a spa isn't available at Aparthotel Jardines de Aristi.
Yes, Aparthotel Jardines de Aristi welcomes dogs.
Yes, parking facilities are available at Aparthotel Jardines de Aristi.
No, Aparthotel Jardines de Aristi doesn't have a gym.