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Summary of reviewsThe Crowne Plaza Virginia Beach Town Center by IHG, provides guests with a comfortable and convenient stay. Guests praise the hotel's location, which is close to stores, restaurants and attractions - with easy access to the highway. The hotel offers good parking and is a great location for both leisure and work purposes. While breakfast prices received mixed reviews, the food was generally decent with some guests finding it exceptional. The dining prices were generally considered high, but the quality of the food was impressive, particularly through room service. The hotel's rooms received mixed reviews with some comfortable and spacious but some outdated and in need of maintenance. However, guests praise the hotel's cleanliness and the friendly, welcoming staff who provide exceptional service throughout the hotel. Guests praise the cozy and comfortable beds with perfect amenities, though some guests mentioned issues with housekeeping. Overall, the Crowne Plaza Virginia Beach Town Center by IHG provides a pleasant and enjoyable experience for its guests. Show more
Read review summaries for all categories
Categories
Business Hotel
This hotel features 12,000 sq. ft. of meeting space and five breakout rooms, accommodating various business needs. Its facilities are designed to support both large conferences and smaller, more intimate meetings.
4-Star Hotel
This hotel offers well-appointed rooms and a range of amenities, including a fitness center and on-site dining. It is suitable for both business and leisure travelers, providing a comfortable and convenient experience.
Hotel for Honeymoon
Accessible Hotel
Hotel with Gym
Room Types
Standard RoomThis room features a microwave, refrigerator, cable TV, and a work desk.
King Room - Hearing Accessible - Non-SmokingThis room features a microwave, refrigerator, cable TV, and a work desk.
Standard King RoomThis room features a microwave, refrigerator, cable TV, and a work desk.
Standard Queen Room with Two Queen BedsFeatures a large work desk.
Premium King Room with Sofa BedThis room features a microwave, refrigerator, cable TV, and a work desk.
Premium King RoomLocated on a private access floor.
Children cannot be accommodated in this room type.
Premium King RoomLocated on a private access floor.
Children cannot be accommodated in this room type.
Premium Queen Room with Two Queen BedsLocated on a private access floor.
Children cannot be accommodated in this room type.
Standard Queen Room with Two Queen Beds and Tub - Mobility/Communications AccessibleThe unit has 2 beds.
One-Bedroom King Suite with Roll In Shower - Mobility/Communications AccessibleThe unit has 1 bed.
Guest Reviews
7.1
Good
Location
The location of the Crowne Plaza Virginia Beach Town Center by IHG, receives praise from guests for being comfortable, convenient, nice, clean and good. It is conveniently located near a variety of stores, restaurants and attractions and is only a short drive away from the beach. Guests appreciate the hotel's proximity to the Sandler Center and its accessibility near the highway. Parking is great and there are plenty of options for guests who want to explore the surrounding area. While some rooms may be located near a busy intersection and the highway, guests still find the location to be perfect for their purposes - whether it's for work or leisure. The hotel also offers hospitality that guests appreciate. Overall, guests highly recommend the Crowne Plaza Virginia Beach Town Center by IHG for its great location and comfortable accommodations.
Breakfast
The breakfast at Crowne Plaza Virginia Beach Town Center by IHG has received mixed reviews from guests. Some were disappointed with the high price of breakfast and felt that it did not live up to their expectations. Others were pleasantly surprised with the quality of the breakfast and praised the staff and chef for their excellent service. While some had to wait a long time for their food, others found that breakfast was included with their stay or that they received vouchers for breakfast upon check-in. Overall, the breakfast at the hotel seems to be decent and worth trying if you are willing to pay extra or if it is included in your stay.
Dinner
The dinner at Crowne Plaza Virginia Beach Town Center by IHG has mixed reviews. Some guests loved the food and considered it to be phenomenal. The hotel has a bar and restaurant on the premises, which some guests appreciated. Others were not happy with the menu and considered the dining prices to be overpriced. However, those who ordered room service enjoyed their meals with some even stating that it was the best thing about the hotel. While Ruth Chris was highly recommended, some found the dining options to be expensive. Overall, the quality of the food was impressive, but guests felt that the prices were too high.
Rooms
The Crowne Plaza Hotel Virginia Beach-Norfolk is a convenient location for travelers. The hotel is clean and quiet with some clean and comfortable rooms that are spacious and perfect for families with children. Although some rooms were outdated and in need of an upgrade, the staff was accommodating and responsive to guest requests. Some positive features of the rooms included the comfortable beds, spaciousness and couches. Some negative aspects of the rooms included thin walls, outdated decor and maintenance issues such as broken bathroom flushes, old caulk and outdated wallpaper. Some guests had issues with their reservations and room assignment, but the staff tried their best to resolve these issues. Overall, the hotel provides a decent stay for travelers, but some improvements could be made to make the rooms more modern and up-to-date.
Beds
The Crowne Plaza Virginia Beach Town Center by IHG, offers a variety of accommodation options with comfortable beds. Most guests found the beds cozy and comfortable with some describing them as amazing. Some guests did mention that the beds were slightly small or hard, but overall, guests enjoyed their sleep. The hotel staff was accommodating to guests' requests and the room amenities, including pillows and sheets, were just right. Some guests did face issues with cleanliness or incorrect room allocation, but the staff did their best to rectify these issues. While some guests did not receive blankets initially or found them to be thin, most did not find this to be a major issue. Overall, the Crowne Plaza Virginia Beach Town Center by IHG, provides a comfortable and enjoyable stay for its guests.
Cleanliness
Many guests describe the Crowne Plaza Hotel Virginia Beach-Norfolk as a clean and comfortable place to stay. They enjoy the neat and clean rooms, describing them as decent-sized and overall very clean. The hotel is quiet and has amenities that are really nice. Some guests found the bathrooms could have been cleaner with peeling paint and loose tiles. However, the lobby is beautiful and welcoming with smells that are clean. While some guests experienced issues with cleanliness, such as grout in bath stall that needs cleaning, bugs in the room and dead blood stains on the cushions and mattress, others mentioned the hotel is perfectly clean. Some guests noted that the hotel needs to be renovated or receive proper maintenance for sink and tub drainage issues and chipping paint. Overall, the hotel provides a clean and welcoming environment for a comfortable stay.
Staff
The Crowne Plaza Virginia Beach Town Center by IHG, receives high praise for its staff. Guests mention the kindness, friendliness and helpfulness of the staff numerous times throughout their reviews. Many guests feel like the staff made them feel like family and they appreciated the outstanding service. Barry, Gary and Red are employees specifically mentioned by name for their exceptional service. Though there were some negative experiences with staff, those instances seem to be the exception rather than the rule. Overall, guests have a positive experience with the hotel staff and appreciate how accommodating and knowledgeable they are.
4 Star
Crowne Plaza Virginia Beach Town Center by IHG has received mixed guest reviews in terms of rating, facilities and services. However, the hotel has many positive aspects, such as being clean, conveniently located and having a helpful staff. Guests have described their stay as nice or pleasant with some even using words like superb or great to describe their experience. Although some guests have mentioned that the hotel is in need of refurbishments, others have found it to be a good value for their money. There were some negative comments about the lack of cleanliness and old, dated rooms. Despite these critiques, many guests enjoyed their stay and would return to the hotel.
No, Crowne Plaza Virginia Beach Town Center by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Virginia Beach Town Center by IHG.
No, Crowne Plaza Virginia Beach Town Center by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza Virginia Beach Town Center by IHG.
Yes, Crowne Plaza Virginia Beach Town Center by IHG has a gym.