5-Star HotelThis hotel offers elegant accommodations and modern amenities. It provides a comfortable and stylish stay, suitable for both leisure and business travelers seeking a high-quality experience.
Show more
Summary of reviews related to the '5 Star' category'AC Hotel Palacio de Santa Ana by Marriott' seems to fall short of its five-star rating according to several guest reviews. Many visitors felt that the hotel did not meet the standards expected of a five-star establishment, citing issues such as run-down rooms, lack of proper maintenance and inadequate amenities. Complaints also included poor lighting and complicated access for older guests. Some reviewers likened their experience to that of a four-star or even three-star hotel. Despite these criticisms, a few guests maintained that the hotel lived up to its advertised rating. Overall, the reviews suggest inconsistencies in service and facilities with several areas needing improvement to truly meet five-star expectations.
Show moreRead review summaries for all categories
