Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsGuests consistently praise Premier Inn Wien City Hauptbahnhof for its exceptional location, particularly its close proximity to the Vienna Central Train Station (Wien Hauptbahnhof). This strategic position offers easy access to trains, metro, trams and bus services, making it convenient to reach the city center and major attractions like Belvedere Palace. Additionally, the hotel's surroundings feature various restaurants, shops and essential amenities, making it an ideal choice for both short and extended stays.
The breakfast at Premier Inn Wien City Hauptbahnhof garners overwhelmingly positive reviews for its delicious, varied and plentiful offerings. Guests frequently describe the buffet as excellent, superb and amazing, noting the diverse options that include pancakes, waffles and freshly baked whole grain breads. Most guests appreciate the high quality and value of the breakfast, which is continually replenished to ensure fresh options are available.
Rooms at Premier Inn Wien City Hauptbahnhof are lauded for their spaciousness, cleanliness and comfort. Modern, well-furnished and equipped with necessary amenities, the rooms feature large, comfortable beds and clean, contemporary bathrooms. Although some guests note a lack of amenities like mini-fridges and tea/coffee makers, as well as intermittent housekeeping schedules, the overall sentiment is that the rooms offer great value, particularly given the hotel’s convenient location.
Cleanliness is a major highlight with guests frequently describing the hotel and its rooms as spotless and well-maintained. While some issues are noted, such as old carpets and occasional mold, the general impression is one of high hygiene standards.
The hotel staff are consistently described as helpful, friendly and professional. From the welcoming receptionists to the diligent housekeeping team, guests frequently mention individual staff members in their praise. Despite occasional lapses in courtesy during peak times, the staff's overall commitment to guest satisfaction significantly enhances the stay.
Guest experiences with the free wifi are mixed. Many find the connection fast and reliable, yet others report issues with inconsistent performance, particularly on higher floors. Despite these issues, the overall package of Premier Inn Wien City Hauptbahnhof remains appealing due to its prime location and clean, comfortable facilities.
The hotel gym, though small, is appreciated for its variety of equipment and convenient top-floor location. The fact that it is free to use enhances its value. Parking options, including garage and underground facilities, are noted for their security but also their limited and small spaces. The cost of parking is seen as relatively high, though the availability of public transport mitigates this somewhat.
EV charging facilities receive mixed reviews with only one station reported as functional. However, staff assistance and free night parking are appreciated. Families find the hotel welcoming with large, clean rooms and friendly staff ensuring a pleasant stay for both adults and children.
Beds receive frequent commendations for their comfort, although preferences for mattress firmness and pillow quality vary. While some guests report that bed sizes are adequate, others wish for larger bedding options.
For business travelers, Premier Inn Wien City Hauptbahnhof offers practical meeting facilities and a prime location near central stations and conference venues. Despite some minor issues, such as the lack of functional desk spaces in rooms, the hotel’s overall services, including efficient check-in and check-out processes and sustainable practices, create a reliable environment for business activities.
Overall, Premier Inn Wien City Hauptbahnhof provides a combination of excellent location, comfortable accommodations and commendable service, making it a favorable choice for a wide range of travelers. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Situated in the 10th district (Favoriten), this hotel benefits from its location near the City & Country Golf Club am Wienerberg, providing convenient access to a local golf course.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Family RoomThe family room includes a private bathroom fitted with a hairdryer. The unit has 2 beds.
Standard Triple RoomThe triple room includes a private bathroom equipped with a hairdryer. The unit offers 2 beds.
Standard Double or Twin RoomThe twin/double room includes a private bathroom fitted with a hairdryer. The unit has 3 beds.
Superior Double RoomThe double room includes a private bathroom fitted with a hairdryer. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Guests consistently praise the 'Premier Inn Wien City Hauptbahnhof' for its exceptional location, especially highlighting its proximity to the Vienna Central Train Station (Wien Hauptbahnhof). This central position is ideal for travel, offering convenient access to trains, metro, trams and bus services. Guests find it easy to reach the city center and other major attractions like Belvedere Palace. The hotel's location is not only praised for transportation convenience but also for its proximity to various restaurants, shops and essential amenities. Overall, the hotel's strategic location near major transportation hubs makes it a perfect choice for travelers, whether they plan short stays or longer visits exploring Vienna and its surroundings.
Breakfast
The guest reviews of the breakfast at Premier Inn Wien City Hauptbahnhof highlight a predominantly positive experience. Many guests praise the breakfast as delicious, varied and satisfying, noting that it offers a wide selection of food. The buffet is frequently described as rich and plentiful, catering to various tastes with options such as pancakes, waffles and fresh bread. Several reviews commend the breakfast for being high-quality and extensive, often using terms like "excellent," "superb," and "amazing" to describe their experience.
Guests appreciate that the breakfast is constantly replenished, ensuring that fresh options are always available. There is mention of specific items like Kaiserschmarrn and freshly baked whole grain breads, which contribute to the variety. Additionally, many guests find the breakfast to be a good value, especially when considering the wide range of choices and the early start time, which is convenient for travelers.
However, a few reviews note areas for potential improvement, such as a need for more vegan options, some dissatisfaction with pricing and occasional issues with seating availability during busy times. Despite these minor concerns, the overall sentiment leans heavily towards a positive dining experience with many guests expressing that they would return for the breakfast alone.
Rooms
The rooms at Premier Inn Wien City Hauptbahnhof receive mixed reviews from guests with many highlighting positive features such as spaciousness, cleanliness and comfort. The rooms are often described as modern, well-furnished and well-equipped with necessary amenities, making them suitable for a comfortable stay. Several reviews emphasize the quietness of the rooms, adding to the overall comfort.
Guests generally appreciate the large, comfortable beds and clean, modern bathrooms. The cleanliness of the rooms is frequently mentioned with many noting that the rooms are spotlessly clean and well-maintained. The decor is often described as nice and stylish, contributing to a pleasant atmosphere.
However, some guests report issues like a lack of certain amenities such as mini-fridges and tea/coffee makers. The cleaning schedule, which occurs every few days, is also noted by a few guests as less frequent than desired. Some rooms have been reported with unpleasant odors, worn-out carpets and dim lighting. Others mention that the rooms being slightly outdated and not matching their online photos.
Room sizes vary with some guests finding them spacious and others finding them smaller than expected. Additionally, the functionality of amenities can be inconsistent with occasional problems like faulty showers or poor lighting. Noise from the street can be an issue for rooms facing the main road.
Despite these drawbacks, many guests feel that Premier Inn Wien City Hauptbahnhof offers great value for the price, especially given its clean and comfortable rooms. The hotel’s convenient location near the train station is also a significant plus for many visitors.
Beds
At Premier Inn Wien City Hauptbahnhof, guests commonly praise the comfort of the beds, often highlighting their softness and coziness. Descriptors such as "soft bed," "comfortable bed," and "very comfortable beds" appear frequently in reviews with some guests even calling the beds the most comfortable they've ever experienced.
However, not all feedback is entirely positive. Some guests found the mattresses too soft for their taste and there were occasional complaints about the pillows being uncomfortable or too soft and flat. The size of the beds also garnered mixed reviews with some finding them large and roomy while others felt they were small, especially when sharing with a partner. A notable point is the concern about the quality and distribution of the bedding with several guests suggesting that provided blankets were too small for two people.
Despite these minor issues, the consensus is that the beds at Premier Inn Wien City Hauptbahnhof generally offer a good night's rest, making it a favorable choice for travelers seeking comfort.
Cleanliness
The Premier Inn Wien City Hauptbahnhof consistently receives commendations for its cleanliness with numerous guests highlighting the clean and comfortable rooms. The hotel is frequently described as spotless and well-maintained, extending to both rooms and communal areas. Many reviews note that bathrooms are kept in excellent condition, contributing to an overall impression of high standards in hygiene.
Guests appreciated the quiet, practical and spacious rooms, often noting that cleaning staff service the rooms to a high standard. The eco-friendly cleaning practices, which include room cleaning every few days, were generally well-received, though some guests did express a preference for more frequent cleanings.
Despite the positive feedback, some areas do need attention. Several reviews mentioned issues with carpet cleanliness, outdated bathroom fixtures and occasional mold. Certain rooms had an unpleasant smell, either musty or from cleaning agents. There were also a few instances of dirty towels and stains on linens, which detracted from the overall experience for some guests.
Overall, the Premier Inn Wien City Hauptbahnhof maintains a good reputation for its cleanliness with the majority of guests finding their stay clean, comfortable and satisfactory. Improvements in specific areas could further enhance the guest experience.
Staff
During a visit to the Acom-Hotel Vienna, guests consistently encountered helpful and friendly service from the hotel staff. Visitors noted that receptionists were particularly welcoming with many appreciating the 24/7 availability and their proficiency in multiple languages. Several reviews mention individual staff members by name, highlighting their exceptional kindness and professionalism.
The housekeeping team received praise for maintaining a high standard of cleanliness in the rooms. Breakfast service was consistently well-handled and staff ensured the buffet items were regularly replenished. Instances of staff going out of their way to provide late check-outs further exemplify their commitment to guest satisfaction.
Though overwhelmingly positive, some guests experienced issues with the night staff and during busy peak times, feeling they could have been more courteous or efficient. However, the general sentiment remains affirmative with most emphasizing the staff's friendliness, helpfulness and professional behavior. The hotel service, from the front desk to the housekeeping team, was described as excellent, contributing significantly to an overall pleasant stay.
Wi-Fi
The wifi at Premier Inn Wien City Hauptbahnhof presents a mixed experience for guests. Many reviews highlight that the wifi in the rooms and common areas often works well with descriptors such as fast, reliable and good being commonly used. The complimentary wifi is appreciated with some guests noting that the connection was fast and even categorized as high-speed. For those who managed to connect without issues, the internet was good and stable.
However, several guests reported inconsistent performance and connectivity issues, especially in the evenings when it can slow down significantly. The signal strength appears to vary across different floors with the 7th floor notably receiving bad reviews regarding internet quality. Unfortunately, some also experienced that no wifi was available in their rooms, limiting connectivity to the lobby area only.
Despite these drawbacks, the overall value of Premier Inn Wien City Hauptbahnhof remains positive for many due to its convenient location near the train station, making it easily accessible from the airport and the clean, comfortable facilities. With some improvements to wifi stability and coverage, guest experience at the hotel could be greatly enhanced.
Gym
The Premier Inn Wien City Hauptbahnhof offers a gym that successfully caters to guests looking for fitness options during their stay. It features a variety of equipment, including a cross-trainer, ergometer, treadmill and weight systems, appealing to a wide range of workout preferences. The gym is conveniently located on the top floor, adding to its charm. Guests appreciate the availability of this facility, noting it as a good, well-equipped addition to the hotel's amenities. Although some have pointed out its small size, the gym's functionality and the fact that it incurs no extra cost elevate its value. Overall, it's a great gym for a hotel, providing a useful and efficient space for those needing to maintain their fitness routines while traveling.
Parking
The 'Premier Inn Wien City Hauptbahnhof' offers several parking options, including garage and underground parking. These facilities are noted for their security and convenience, making them appealing for guests who need a safe place to leave their vehicles. However, the parking spaces are often described as limited and quite small, which may pose challenges for some visitors.
The cost of parking at this hotel is a consistent topic in guest reviews. A daily fee of 22 euros is frequently mentioned with many guests finding it excessively expensive. Additionally, parking fees are typically not included in the hotel booking and guests may need to handle extra charges upon check-in or renewal each day at noon. Although some guests have appreciated the availability and convenience of the parking, the overall sentiment suggests that the pricing could be more competitive.
Despite the cost, the hotel’s parking situation is mitigated by its location, which is close to metro stations and offers good public transport links. Additionally, there are mentions of free or public parking alternatives nearby, although these may not be as secure or convenient as the hotel's own facilities. Overall, while parking is available and offers certain conveniences, guests should be prepared for the additional expense and potentially limited space.
EV charging stations
Guests have a mixed experience regarding EV charging facilities at Premier Inn Wien City Hauptbahnhof. Some guests appreciated the availability of EV charging and free parking during the night, making it convenient for late arrivals. Though only one EV charging station is reported to be working, it nonetheless provides an option for travelers with electric vehicles. Additionally, the staff was helpful in charging phones at the desk. However, some reviews indicate that there is no clear information about EV charging facilities, which might lead to confusion. For those who prefer alternatives, paid parking is also available nearby and guests generally found it easy to locate parking in the vicinity.
Family
Acom-Hotel Vienna is well-regarded for its family-friendly atmosphere, making it an attractive choice for those traveling with children. The rooms are spacious enough to accommodate families comfortably with particular praise for the cleanliness and pleasant ambiance. Families find the hotel welcoming and the staff is noted for being helpful and friendly, adding to the positive experience. While some reviews mention discomfort related to family-specific arrangements, overall, the hotel provides a great place for family stays, ensuring a nice atmosphere for both adults and children.
Business
Premier Inn Wien City Hauptbahnhof offers a number of advantageous features for business travelers. The facilities receive high praise with standout mentions of convenient business meeting areas and excellent meeting facilities. The hotel is well-suited for both business and leisure trips, making it an ideal choice for those who need to balance work and relaxation. Its location provides easy access to central stations and business conference venues, enhancing its appeal for business travelers in transit.
The wifi service and lobby are conducive to remote work, although some reviews note the lack of a functional desk space in rooms for laptop use. The standard business amenities function adequately, providing a reasonable approach for business-related activities. Additionally, the hotel excels in handling business requests with an efficient and fast check-in service which is especially appreciated for short stays and early or late check-ins.
Guests also appreciate the hotel’s sustainable and environmentally conscious practices. The 24-hour reception is noted to be particularly useful for business travelers who require flexibility in check-in and check-out times. While there have been occasional delays in receiving company-required invoices, the overall service remains outstanding and efficient, making it a reliable choice for business travel.
Accessible
The acom-Hotel Vienna receives high marks from guests regarding its accessibility for individuals with disabilities. Its proximity to the train station and subway ensures easy commuting, making it well-suited for exploring the city's main attractions and the Vienna main train station. The hotel's layout is commendably designed to meet accessibility needs with elevators and spacious rooms specifically equipped for persons with disabilities. These rooms include bathrooms with installed bars for easier access. The location is lauded for being just a short walk from the underground, lending ease to traveling around the city. Overall, the hotel is praised for being very accessible and conveniently situated near various public transport options.
No, Premier Inn Wien City Hauptbahnhof doesn't have any pool.
No, a spa isn't available at Premier Inn Wien City Hauptbahnhof.
No, Premier Inn Wien City Hauptbahnhof doesn't allow dogs.
Yes, parking facilities are available at Premier Inn Wien City Hauptbahnhof.
Yes, Premier Inn Wien City Hauptbahnhof has a gym.