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Summary of reviewsMercure Vienna First, situated in the heart of Vienna, provides an exceptional and immersive experience tailored for travelers eager to explore the city's rich history and vibrant culture. The hotel's prime location in a pedestrianized area of Vienna's historic center places guests within easy walking distance of iconic landmarks such as St. Stephen's Cathedral and close to a plethora of dining and nightlife options, including the lively Bermudadreieck area. Despite its central location, the hotel maintains a serene and tranquil atmosphere, allowing guests to retreat to a peaceful haven after a day of exploration.
Guests consistently applaud the hotel's dedication to cleanliness and modern aesthetics. The rooms are well-furnished, stylish, and equipped with essential amenities, providing a comfortable and cozy environment. The bathrooms, featuring luxurious rain showers, add to the overall high standard of accommodation, although room sizes and lighting may vary.
The breakfast at Mercure Vienna First receives high praise for its quality and diversity, offering a wide selection of sweet and savory dishes with fresh ingredients. The breakfast staff are particularly noted for their friendly service, enhancing the already pleasant dining experience.
One of the hotel's standout features is its staff, who are frequently commended for their friendliness, professionalism, and willingness to assist, thus contributing significantly to the welcoming atmosphere that defines the hotel. Free Wi-Fi is also highlighted as a reliable addition, ensuring guests can remain connected throughout their stay.
While parking can be expensive and somewhat challenging, with clear communication, many find the discounted nearby parking options beneficial. The hotel also offers a boutique ambiance, characterized by its stylish decor and soundproof rooms, providing a unique and charming experience amidst Vienna's bustling city life.
Overall, Mercure Vienna First is celebrated for its strategic location, modern comforts, and excellent customer service, making it a favored choice for those seeking a memorable and convenient city retreat in Vienna. Show more
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Categories
Hotel with EV Charging Stations
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
4-Star Hotel
Room Types
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Privilege Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of Vienna, the Mercure Vienna First boasts an enviable location, making it an ideal base for exploring the city. This hotel is situated in a pedestrianized area within Vienna's historic center, ensuring easy access to an array of the city’s main attractions and points of interest. Guests rave about the convenience of being just a short walk from iconic landmarks like St. Stephen's Cathedral and the renowned Kärntner Strasse. Additionally, the hotel provides effortless connectivity via nearby metro and tram stations, facilitating trips across the city to landmarks such as the Schoenbrunn Palace.
The hotel is surrounded by an abundance of restaurants, cafes, and bars, offering guests a multitude of dining options right at their doorstep. Many also appreciate the quiet ambiance of the hotel’s location despite being amidst the bustling city life. Cleanliness, friendly service, and comfortable amenities further complement the strategic positioning, making Mercure Vienna First a favored choice for travelers seeking a central and tranquil retreat in Vienna. With nearly all major tourist sites within easy walking distance, this hotel certainly sets the stage for a convenient and memorable Viennese getaway.
Breakfast
The Mercure Vienna First receives high praise for its breakfast offerings, with many guests describing it as an exceptional and varied experience. The selection features a wide range of both sweet and savory options, including fresh bread, pastries, yogurts, various cheeses, and eggs cooked to order. The buffet is noted for its high quality, generous portions, and fresh ingredients. Guests appreciate the peaceful ambiance of the breakfast area, though it can become crowded at times.
The breakfast room staff are consistently commended for their friendly and accommodating service. While the breakfast options are extensive and satisfyingly diverse, some guests suggest there could be more variety offered day-to-day. Additionally, there are mentions of breakfast being on the expensive side, although the quality and variety somewhat justify the cost for many visitors.
Overall, the breakfast at Mercure Vienna First often leaves a positive impression on guests, contributing to a pleasant stay complemented by the hotel's excellent location.
Rooms
Mercure Vienna First offers a delightful stay in the heart of Vienna with its pristine and cozy rooms. Guests appreciate the modern and stylish interior design, complemented by excellent amenities such as a fridge and tea/coffee making facilities. The rooms are generally clean, well-furnished, and provide a comfortable and pleasant atmosphere, ideal for relaxing after a day exploring the city's attractions. Although some travelers note that the rooms can be small, they find them perfectly adequate for a short city stay, with clever use of space that ensures comfort and functionality.
The bathrooms maintain a high standard with spacious layouts, modern fixtures, and luxurious features such as rain showers, enhancing the overall experience. A few guests have commented on room temperatures, finding them a bit warm at times, but the cozy bedding and tranquil ambiance more than compensate for this. Additionally, the hotel boasts an excellent location near Vienna’s main attractions, making it a convenient base for exploring the city.
While some rooms may lack natural lighting, the decor and cleanliness more than make up for it, creating an inviting retreat. Overall, Mercure Vienna First provides a satisfying stay with its comfortable and stylish accommodations, ensuring guests feel welcomed and well-rested during their visit to Vienna.
Beds
The beds at Mercure Vienna First have received mixed feedback from guests, with a notable emphasis on comfort. Many reviews highlight the beds as being comfortable, with some guests describing them as "super comfy" and "delicious," contributing to an excellent sleep experience. The hotel rooms reportedly feature clean linen and good mattresses, supporting a satisfactory stay for many. However, there are recurring criticisms regarding the size of the beds, as some found them too small or narrow for their liking. Mattresses vary in firmness, with some guests finding them too hard or sagging, indicating inconsistency. The pillows, more frequently than the beds, received negative remarks, with many guests describing them as thin, worn out, or simply uncomfortable. While some travelers were pleased with the overall comfort of the beds, the hotel might benefit from standardizing mattress quality and improving pillow options to enhance the sleeping experience for future guests.
Cleanliness
Mercure Vienna First is widely praised for its exceptional cleanliness and well-maintained facilities. Guests consistently highlight the pristine condition of both public and private spaces, with rooms frequently noted as being spotless, spacious, and tastefully designed. The hotel's modern aesthetic and comfortable furnishings enhance the sense of cleanliness, with bathrooms and key amenities receiving particular commendation. While a couple of reviews mention minor lapses in room cleaning, the overwhelming majority reflect a high standard of hygiene across the property.
The hotel's central location is another standout feature, positioning guests within easy walking distance of Vienna's major attractions, like St. Stephen’s Cathedral. Alongside cleanliness, the welcoming and attentive staff contribute significantly to the positive guest experience, ensuring a pleasant and comfortable stay. Guests appreciate the well-stocked breakfast and the staff's readiness to assist, adding to the overall appeal of this modern, central, and immaculately kept hotel.
Staff
The reviews of Mercure Vienna First paint a picture of a hotel where the staff is a standout feature, consistently praised for their friendliness and helpfulness. Many guests noted that employees were not only professional but also attentive, going above and beyond to ensure a pleasant stay. From the reception to the breakfast crew, the staff exhibited exceptional warmth and kindness, often offering valuable tips and advice about local attractions and dining options. This level of hospitality helped guests feel welcomed and well-cared-for throughout their visit. While there were a few mentions of less favorable interactions, these were significantly outnumbered by overwhelmingly positive comments, emphasizing the staff's exceptional customer service and ability to make guests feel at ease. Overall, the hotel's team is described as an integral part of its appeal, contributing greatly to the overall guest experience.
Wi-Fi
The experience of utilizing the Wi-Fi at Mercure Vienna First largely meets the expectations of guests, boasting several positive remarks. The hotel's Wi-Fi service is notably regarded as good, with guests describing it as quite fast and functioning effectively. It is highlighted as a significant advantage and works sufficiently for everyday tasks like email and regular internet usage. Many guests find the availability of free Wi-Fi a pleasant addition, adding to the favorable price-performance ratio of the hotel. However, there are sporadic concerns where the connection quality varied, but such instances seem to be less common. Overall, the Wi-Fi service at Mercure Vienna First generally satisfies the digital needs of its guests effectively, enhancing their stay.
Parking
Mercure Vienna First offers a range of options for parking near the hotel, though guests note that costs may be higher than expected. The hotel is conveniently located close to a secured parking garage, which is about a three-minute walk away, providing ease of access for those traveling by car. Additionally, the hotel has established an agreement with nearby parking facilities to offer guests discounted rates, which some find beneficial despite the higher base prices. However, a few guests have reported challenges with parking instructions and stress the importance of clarifying parking procedures to avoid unnecessary charges. While there are advantages like discounted and secured parking close by, visitors should be prepared for potentially steep parking fees and ensure they fully understand the hotel's parking arrangements.
Nightlife
Mercure Vienna First is nestled in a vibrant part of Vienna, well-known for its buzzing nightlife and dining scene. Situated in the Bermudadreieck area, the hotel offers guests immediate access to numerous bars, cafes, and restaurants, making it an ideal spot for those looking to explore the local culinary and nightlife offerings. With pubs and dining spots right outside the door, the area is lively, particularly in the evenings and on weekends, providing a bustling atmosphere that's perfect for night owls and social enthusiasts. While the central location and proximity to nightlife are appreciated by many, it's worth noting that the area can become quite lively; some reviews mention noise levels in the late evenings. Despite this, for those who thrive in energetic environments, the hotel's location provides an exciting base from which to experience Vienna's vibrant nightlife.
4 Star
Mercure Vienna First offers a modern and well-furnished environment that has garnered mixed reviews regarding its claim to a four-star rating. Many guests appreciate its excellent location in the heart of Vienna, providing a convenient base for exploring the city. The hotel is often praised for its comfortable and clean rooms, with some visitors highlighting the good quality-to-price ratio, especially considering the hotel's central position. Guests often commend the quiet atmosphere and excellent breakfast, emphasizing the overall value for money.
However, there are contrasting opinions about the service quality, with some reviews suggesting that the reception and services fall short of the four-star standard commonly expected from a Mercure hotel. Despite this, the hotel continues to attract positive feedback, as several travelers express willingness to return and recommend it to others. The pricing of the hotel is noted to be on the higher side, given it only covers the overnight stay. Overall, Mercure Vienna First remains a well-regarded option for visitors seeking a central and comfortable stay in Vienna.
Boutique-Style
Nestled in the heart of Vienna, Mercure Vienna First offers a quintessential boutique experience that seamlessly blends style with tranquility. The hotel is renowned for its prime location, just a few steps from the historic old center, yet maintains a quiet and serene atmosphere. Guests appreciate the modern, clean rooms, equipped with all essentials for a comfortable stay, exuding a distinct boutique-y charm.
The hotel's décor is a captivating mix of individuality and bohemian flair, delivering a visual treat that stands out in its category. With its fantastic atmosphere, the hotel achieves a perfect harmony in decoration, lighting, and temperature, creating an inviting and peaceful environment for travelers.
Though small in scale, this boutique hotel does not compromise on the essentials, ensuring each guest's stay is fulfilling. Soundproof rooms guarantee comfort, while stylish and trendy interiors enhance the appeal of the accommodation. Guests liken their experience here to being at a real boutique hotel, where the personalized and friendly ambiance surpasses that of larger establishments.
In essence, Mercure Vienna First offers an engaging and contemporary space, ideal for those seeking an immersive stay in Vienna that is both charming and conveniently located.
No, Mercure Vienna First doesn't have any pool.
No, a spa isn't available at Mercure Vienna First.
No, Mercure Vienna First doesn't allow dogs.
Yes, parking facilities are available at Mercure Vienna First.