Mercure Hotel Raphael Wien
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Summary of reviewsThe Mercure Hotel Raphael Wien stands out for its prime and convenient location in Vienna, near major public transportation hubs, offering easy access to the city's renowned attractions and business centers. Its proximity to the Raimund Theater and Mariahilfer Straße enhances its appeal, especially for theater enthusiasts and avid shoppers. Despite being centrally located, the hotel maintains a tranquil environment, providing a serene retreat for both leisure and business travelers.
Guests commonly praise the breakfast for its variety, quality and inviting ambiance. The extensive selection includes fresh pastries, breads, hot and cold items and delicious omelettes, generally meeting 4-star standards. While some guests felt the breakfast could offer more variety and mentioned minor issues, the overall consensus is positive, making it a largely satisfying morning experience.
Although the hotel does not offer dining services or an evening bar, the nearby restaurants provide ample dining options. The rooms are frequently noted for their spaciousness, modern design and amenities like Nespresso machines and mini-bars. Clean and well-appointed, many rooms also provide beautiful views, particularly those overlooking the theater. However, some guests noted noise due to thin walls and occasional maintenance issues.
Cleanliness at the hotel is generally good with many guests finding the rooms spotless and well-maintained. Yet, there are recurring issues with specific areas such as bathrooms and floors that could use improvement. Despite these concerns, the overall environment remains comfortably clean.
The staff at Mercure Hotel Raphael Wien receive high marks for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. The reception team, in particular, is consistently praised for their accommodating nature and efficient service.
The hotel's free Wi-Fi service is mostly reliable and fast, although some areas, like the fitness room, experience connectivity issues. The gym and sauna facilities, while a free and appreciated perk, are considered basic and sometimes outdated with limited equipment and occasional availability issues.
Parking is convenient but challenging for larger vehicles due to narrow spaces, though it is relatively affordable. Alternative parking options are available nearby. The location is favorable for experiencing local nightlife with an array of pubs, restaurants and theaters within easy reach, despite some noise concerns and occasional issues with soundproofing.
Lastly, the beds at Mercure Hotel Raphael Wien receive mixed feedback. While many guests find them comfortable and conducive to a good night's sleep, some find them too soft, resulting in discomfort. Overall, the combination of its strategic location, friendly staff and comfortable accommodations makes Mercure Hotel Raphael Wien an appealing choice for visitors to Vienna.
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Guests commonly praise the breakfast for its variety, quality and inviting ambiance. The extensive selection includes fresh pastries, breads, hot and cold items and delicious omelettes, generally meeting 4-star standards. While some guests felt the breakfast could offer more variety and mentioned minor issues, the overall consensus is positive, making it a largely satisfying morning experience.
Although the hotel does not offer dining services or an evening bar, the nearby restaurants provide ample dining options. The rooms are frequently noted for their spaciousness, modern design and amenities like Nespresso machines and mini-bars. Clean and well-appointed, many rooms also provide beautiful views, particularly those overlooking the theater. However, some guests noted noise due to thin walls and occasional maintenance issues.
Cleanliness at the hotel is generally good with many guests finding the rooms spotless and well-maintained. Yet, there are recurring issues with specific areas such as bathrooms and floors that could use improvement. Despite these concerns, the overall environment remains comfortably clean.
The staff at Mercure Hotel Raphael Wien receive high marks for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. The reception team, in particular, is consistently praised for their accommodating nature and efficient service.
The hotel's free Wi-Fi service is mostly reliable and fast, although some areas, like the fitness room, experience connectivity issues. The gym and sauna facilities, while a free and appreciated perk, are considered basic and sometimes outdated with limited equipment and occasional availability issues.
Parking is convenient but challenging for larger vehicles due to narrow spaces, though it is relatively affordable. Alternative parking options are available nearby. The location is favorable for experiencing local nightlife with an array of pubs, restaurants and theaters within easy reach, despite some noise concerns and occasional issues with soundproofing.
Lastly, the beds at Mercure Hotel Raphael Wien receive mixed feedback. While many guests find them comfortable and conducive to a good night's sleep, some find them too soft, resulting in discomfort. Overall, the combination of its strategic location, friendly staff and comfortable accommodations makes Mercure Hotel Raphael Wien an appealing choice for visitors to Vienna.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
Located in a prime spot in Vienna, the Mercure Hotel Raphael Wien stands out for its convenient and central location, making it an excellent choice for visitors looking to explore the city. The hotel's proximity to major public transportation options, including multiple metro and tram stations, ensures easy access to Vienna's main tourist attractions and business hubs. Just a short walk from the Westbahnhof train station and the bustling shopping street of Mariahilfer Straße, the hotel provides easy access to a variety of shops, restaurants and bars.
One of the hotel's key highlights is its closeness to the Raimund Theater, situated right across the street, making it an ideal lodging option for theater enthusiasts. The nearby supermarket chains like Lidl and Billa add to the convenience for guests.
Although centrally located, the hotel enjoys a tranquil setting, offering a peaceful retreat after a busy day of sightseeing or business meetings. Guests commend the hotel's quiet yet accessible location, which allows for both relaxation and seamless connectivity to Vienna's vibrant city life.
With the centrality, quietude and excellent public transport connections, the Mercure Hotel Raphael Wien presents itself as a top choice for travelers looking to experience the best of Vienna.
The breakfast experience at Mercure Hotel Raphael Wien receives generally positive feedback from guests. Many highlight the variety and quality of the offerings, describing it as extensive, delicious and sufficient to meet a 4-star standard. Fresh pastries, a selection of bread and the consistent availability of hot and cold items like cereals, cheeses, sausages and fruits are frequently praised with several reviews specifically mentioning the excellent omelettes and delicious cakes.
Guests appreciate the pleasant and cozy ambiance of the breakfast room, complemented by festive decorations during holidays and a generally inviting atmosphere. The diverse buffet is often restocked to ensure fresh options are available, adding to a satisfying start to the day.
However, some guests feel the breakfast could be more varied and highlight issues with specific items like too salty cheeses and sausages or a lack of fresh juice and muesli. A few also point out that the breakfast room can feel crowded and the overall atmosphere occasionally falls short with issues like temperature control and seating space.
Despite these minor drawbacks, the overall consensus suggests that while the breakfast may be considered expensive by some (often priced at around €18 per person), it typically meets expectations with a sufficient array of choices to cater to different tastes and dietary preferences.
Situated with a range of dining options nearby, the Mercure Hotel Raphael Wien allows guests easy access to various restaurants. There are approximately two to three establishments close to the hotel, providing convenient dinner recommendations for those seeking local cuisine. However, it's important to note that the hotel itself does not offer dining services and there is no opportunity to enjoy drinks in the evening, as the bar is permanently closed. For those looking to enjoy a meal or drink within the hotel, alternative arrangements will need to be made.
Nestled in a quiet street near the Raimund Theater, the Mercure Hotel Raphael Wien boasts a prime location with easy access to the Westbahnhof and nearby restaurants. The hotel’s rooms are predominantly praised for their spaciousness, comfort and modern design. Many guests compliment the ample size of the rooms, often noting that they are large enough to accommodate families or groups comfortably. The modern furnishings and thoughtful amenities, such as Nespresso machines and mini-bars, add to the appeal, making the rooms well-equipped for a pleasant stay.
Cleanliness generally meets expectations with many guests appreciating the clean and well-maintained interiors. Several rooms offer beautiful views, particularly those facing the theater, providing a picturesque backdrop to the stay. The terraces attached to some rooms gain positive remarks for offering a place to unwind while enjoying the view.
Comfort is a recurring theme, as rooms are frequently described as cozy, offering comfortable beds and sufficient warmth even during the colder months. The spacious layouts and stylish decorations contribute to a pleasant atmosphere with a mix of Viennese minimalism and modern aesthetics being highlighted in various reviews.
However, the hotel is not without its drawbacks. Some guests report issues with noise due to thin walls and a few mention problems with cleanliness and maintenance in certain rooms. There are references to outdated furniture and insufficient soundproofing, which can detract from the overall experience. Additionally, the lack of balconies in several rooms and occasional issues with room temperature regulation have been pointed out.
Despite these minor setbacks, the friendly and efficient staff, coupled with the overall comfort and spaciousness of the rooms, make the Mercure Hotel Raphael Wien a reasonable choice for travelers seeking a blend of convenience and modern amenities in Vienna.
At Mercure Hotel Raphael Wien, the beds elicit mixed reactions from guests, though the overall sentiment leans towards the positive. Many guests appreciated the large, clean and comfortable beds, often describing them as very comfortable, cozy and ideal for a good night's sleep. The hotel provides spacious rooms equipped with beds that several reviewers found soft yet immensely satisfying for rest. Some reviews highlighted having two duvets and king-sized beds, which added to the comfort.
Despite the general praise, there were consistent mentions of issues such as beds being too soft for some guests, leading to discomfort or back pain. The pillows also drew criticism for being overly soft or worn out with some guests suggesting the need for better pillow options. Additionally, a few reviewers pointed out that the twin beds combined to form a double bed were not ideal, as they tended to slide apart, detracting from a seamless sleeping experience.
While there were occasional complaints about cleanliness and the condition of the beds and surrounding furniture, most guests seemed to enjoy a comfortable stay, thanks to the hotel's efforts in bed maintenance and daily housekeeping. Overall, Mercure Hotel Raphael Wien's beds are largely regarded as comfortable, though preferences for bed firmness and pillow quality vary among guests.
The Mercure Hotel Raphael Wien displays a mixed review in terms of cleanliness based on guest feedback. While numerous guests have praised the hotel for its clean and well-maintained rooms, noting cleanliness and comfort as highlights, significant issues have also been reported. The rooms are often described as very clean, tidy and modern with daily cleaning services being noted. Many appreciated the clean environment with some guests expressing satisfaction with spotless conditions and fresh repairs in the rooms.
However, the majority of concerns revolve around the bathrooms and specific areas like windows and floors, which seem to frequently fall short of cleanliness expectations. Common issues include long hairs in bathtubs, mold, dust under beds, dirty tiles and limescale on shower walls. The detailing in certain areas like carpet corners and fittings often leaves something to be desired. Additionally, the noise levels from cleaning staff and delayed room cleaning times have been noted as minor inconveniences.
Overall, while the Mercure Hotel Raphael Wien ensures a generally clean and comfortable stay, consistent issues with bathroom cleanliness and certain overlooked areas suggest room for improvement to meet the high expectations of all guests.
At Mercure Hotel Raphael Wien, the level of service provided by the staff stands out noticeably among guest reviews. The reception team is repeatedly praised for their friendliness, professionalism and accommodating nature, contributing to a warm and welcoming atmosphere. The term "friendly" seems synonymous with the hotel's overall service ethos with staff often described as kind, polite and helpful. Many guests appreciated the staff's readiness to assist with various requests and their quick, efficient check-in and check-out processes.
Additionally, special mention was often made of specific employees who went above and beyond, although there were occasional remarks about certain staff members being unhelpful or overwhelmed. Despite these few issues, guests generally noted the staff's competence, courteousness and genuine willingness to create a pleasant stay.
The receptionists, in particular, received high marks for their helpfulness and professional attitudes, often navigating language barriers with ease. Furthermore, the cleaning staff earned commendations for both their discreet efficiency and their friendliness. Overall, the staff at Mercure Hotel Raphael Wien leave a lasting positive impression on guests, significantly enhancing their stay through thoughtful and attentive service.
The Mercure Hotel Raphael Wien offers a generally satisfactory Wi-Fi experience with several reviews highlighting its strong, secure and fast connection. Guests appreciated the convenience and reliability of the Wi-Fi, especially for streaming videos and ensuring a seamless online experience. Some reviewers noted that the Wi-Fi connection was good and consistent even in the rooms, adding to the overall positive remarks.
However, there were also mentions of areas needing improvement. Issues such as poor Wi-Fi speed, weak signals and connectivity problems in certain areas, particularly the fitness room, were noted. Some guests experienced difficulties with Wi-Fi not working in specific rooms or in all areas of the hotel. Despite a few instances of no internet connection or mobile reception issues, the hotel provides a free internet corner, which can be particularly useful for tasks like online check-in and printing boarding passes.
In summary, the Wi-Fi at Mercure Hotel Raphael Wien receives mostly positive feedback for its speed and reliability, although there are occasional areas where improvement is necessary.
The gym facilities at Mercure Hotel Raphael Wien seem to present a mixed experience for guests. Free access to the gym and sauna is a notable perk, though there have been several instances where guests found the facilities closed or unavailable. When accessible, the sauna has been praised for its cleanliness, often opening from 3 pm. However, the fitness room has garnered less favorable feedback. It is described as small with limited equipment and some guests noted that only one out of three machines was functional. While a few reviews mentioned the gym as usable, many pointed out it is outdated, very basic and lacking in equipment for resistance exercises. The overall sentiment suggests that while the fitness amenities are available, they might not meet the expectations of guests looking for a well-equipped gym.
The parking situation at Mercure Hotel Raphael Wien presents a mix of experiences for guests. The hotel's underground parking is appreciated for its convenience and being relatively affordable for Vienna standards. However, it is characterized by its very narrow entrances and tight spaces, which pose significant challenges for larger vehicles. Guests with smaller cars generally find the parking manageable, although those with SUVs or larger vehicles may find it uncomfortable or even impossible to use.
Some guests recommend parking at neighboring hotels such as the Ibis, which offers more spacious and slightly more expensive alternatives. The parking fee at Mercure ranges from €16 to €25 per night, which some guests consider expensive. Additionally, street parking nearby is an option, though it too comes with its own costs and potential for fines.
Overall, while the convenience of having private underground parking is a plus, it is best suited for visitors with smaller vehicles and those with larger cars may need to explore alternative parking options nearby.
The Mercure Hotel Raphael Wien is well-situated for those looking to explore the vibrant nightlife of the area. Guests will find a wealth of local places to visit in the evening with a good selection of pubs and restaurants just a short walk away. The hotel's advantageous location near the city center means that theaters and other nightlife venues are easily accessible. For musical-goers, the hotel's proximity to the Raimund Theater is a major plus, providing an ideal spot for a musical weekend.
The surrounding area is filled with cafes where guests can grab a bite to eat and enjoy the local atmosphere. Safety in the area seemed to be favorable with guests noting that it felt safe to return to the hotel later in the evening. However, some reviews highlighted concerns about noise, particularly from discos or nightclubs and occasional noise from the nearby theater. Soundproofing could be improved to ensure a more comfortable stay. Additionally, it was mentioned that the subway station may not be ideal for solo female travelers at night.
Overall, the hotel's strategic location and proximity to dining and entertainment options make it an appealing choice for visitors interested in experiencing the local nightlife, despite some noise-related issues.
The Mercure Hotel Raphael Wien, while rated as a four-star establishment, receives mixed feedback from its guests. Several travelers feel that the hotel doesn't meet the typical standards associated with its star rating. Common concerns include the outdated bathrooms, which many reviewers suggest require renovations to align with four-star expectations. Cleanliness also appears to be an issue with guests noting that it falls short of what they would anticipate from a hotel in this category and price range.
The breakfast service receives varied reviews with some guests finding it adequate for a four-star hotel, while others feel it lacks variety and sufficient replenishment and that certain items like fried bacon and eggs should be standard. The room facilities and furniture are also seen as disappointingly worn and not up to the modern standards expected from a hotel with this rating.
Overall, while there are mentions that the hotel could be worth its four stars, a significant number of guests argue it feels more like a three-star experience due to the various defects and shortcomings. The general expectation is that a four-star hotel, especially one from a renowned chain, should offer a higher level of quality and service.
Mercure Hotel Raphael Wien offers a range of amenities tailored for business travelers. Facilities such as a parking garage and a business center make it convenient for those on short business trips. The hotel is praised for its functional rooms with sufficient space for work. Business facilities at the hotel are considered adequate and the check-in process is noted as being swift and straightforward. While room service could see improvements, the accommodations are overall suitable for business use, enhanced by the provision of fragrant washing products.
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Location
One of the hotel's key highlights is its closeness to the Raimund Theater, situated right across the street, making it an ideal lodging option for theater enthusiasts. The nearby supermarket chains like Lidl and Billa add to the convenience for guests.
Although centrally located, the hotel enjoys a tranquil setting, offering a peaceful retreat after a busy day of sightseeing or business meetings. Guests commend the hotel's quiet yet accessible location, which allows for both relaxation and seamless connectivity to Vienna's vibrant city life.
With the centrality, quietude and excellent public transport connections, the Mercure Hotel Raphael Wien presents itself as a top choice for travelers looking to experience the best of Vienna.
Breakfast
Guests appreciate the pleasant and cozy ambiance of the breakfast room, complemented by festive decorations during holidays and a generally inviting atmosphere. The diverse buffet is often restocked to ensure fresh options are available, adding to a satisfying start to the day.
However, some guests feel the breakfast could be more varied and highlight issues with specific items like too salty cheeses and sausages or a lack of fresh juice and muesli. A few also point out that the breakfast room can feel crowded and the overall atmosphere occasionally falls short with issues like temperature control and seating space.
Despite these minor drawbacks, the overall consensus suggests that while the breakfast may be considered expensive by some (often priced at around €18 per person), it typically meets expectations with a sufficient array of choices to cater to different tastes and dietary preferences.
Dinner
Rooms
Cleanliness generally meets expectations with many guests appreciating the clean and well-maintained interiors. Several rooms offer beautiful views, particularly those facing the theater, providing a picturesque backdrop to the stay. The terraces attached to some rooms gain positive remarks for offering a place to unwind while enjoying the view.
Comfort is a recurring theme, as rooms are frequently described as cozy, offering comfortable beds and sufficient warmth even during the colder months. The spacious layouts and stylish decorations contribute to a pleasant atmosphere with a mix of Viennese minimalism and modern aesthetics being highlighted in various reviews.
However, the hotel is not without its drawbacks. Some guests report issues with noise due to thin walls and a few mention problems with cleanliness and maintenance in certain rooms. There are references to outdated furniture and insufficient soundproofing, which can detract from the overall experience. Additionally, the lack of balconies in several rooms and occasional issues with room temperature regulation have been pointed out.
Despite these minor setbacks, the friendly and efficient staff, coupled with the overall comfort and spaciousness of the rooms, make the Mercure Hotel Raphael Wien a reasonable choice for travelers seeking a blend of convenience and modern amenities in Vienna.
Beds
Despite the general praise, there were consistent mentions of issues such as beds being too soft for some guests, leading to discomfort or back pain. The pillows also drew criticism for being overly soft or worn out with some guests suggesting the need for better pillow options. Additionally, a few reviewers pointed out that the twin beds combined to form a double bed were not ideal, as they tended to slide apart, detracting from a seamless sleeping experience.
While there were occasional complaints about cleanliness and the condition of the beds and surrounding furniture, most guests seemed to enjoy a comfortable stay, thanks to the hotel's efforts in bed maintenance and daily housekeeping. Overall, Mercure Hotel Raphael Wien's beds are largely regarded as comfortable, though preferences for bed firmness and pillow quality vary among guests.
Cleanliness
However, the majority of concerns revolve around the bathrooms and specific areas like windows and floors, which seem to frequently fall short of cleanliness expectations. Common issues include long hairs in bathtubs, mold, dust under beds, dirty tiles and limescale on shower walls. The detailing in certain areas like carpet corners and fittings often leaves something to be desired. Additionally, the noise levels from cleaning staff and delayed room cleaning times have been noted as minor inconveniences.
Overall, while the Mercure Hotel Raphael Wien ensures a generally clean and comfortable stay, consistent issues with bathroom cleanliness and certain overlooked areas suggest room for improvement to meet the high expectations of all guests.
Staff
Additionally, special mention was often made of specific employees who went above and beyond, although there were occasional remarks about certain staff members being unhelpful or overwhelmed. Despite these few issues, guests generally noted the staff's competence, courteousness and genuine willingness to create a pleasant stay.
The receptionists, in particular, received high marks for their helpfulness and professional attitudes, often navigating language barriers with ease. Furthermore, the cleaning staff earned commendations for both their discreet efficiency and their friendliness. Overall, the staff at Mercure Hotel Raphael Wien leave a lasting positive impression on guests, significantly enhancing their stay through thoughtful and attentive service.
Wi-Fi
However, there were also mentions of areas needing improvement. Issues such as poor Wi-Fi speed, weak signals and connectivity problems in certain areas, particularly the fitness room, were noted. Some guests experienced difficulties with Wi-Fi not working in specific rooms or in all areas of the hotel. Despite a few instances of no internet connection or mobile reception issues, the hotel provides a free internet corner, which can be particularly useful for tasks like online check-in and printing boarding passes.
In summary, the Wi-Fi at Mercure Hotel Raphael Wien receives mostly positive feedback for its speed and reliability, although there are occasional areas where improvement is necessary.
Gym
Parking
Some guests recommend parking at neighboring hotels such as the Ibis, which offers more spacious and slightly more expensive alternatives. The parking fee at Mercure ranges from €16 to €25 per night, which some guests consider expensive. Additionally, street parking nearby is an option, though it too comes with its own costs and potential for fines.
Overall, while the convenience of having private underground parking is a plus, it is best suited for visitors with smaller vehicles and those with larger cars may need to explore alternative parking options nearby.
Nightlife
The surrounding area is filled with cafes where guests can grab a bite to eat and enjoy the local atmosphere. Safety in the area seemed to be favorable with guests noting that it felt safe to return to the hotel later in the evening. However, some reviews highlighted concerns about noise, particularly from discos or nightclubs and occasional noise from the nearby theater. Soundproofing could be improved to ensure a more comfortable stay. Additionally, it was mentioned that the subway station may not be ideal for solo female travelers at night.
Overall, the hotel's strategic location and proximity to dining and entertainment options make it an appealing choice for visitors interested in experiencing the local nightlife, despite some noise-related issues.
4 Star
The breakfast service receives varied reviews with some guests finding it adequate for a four-star hotel, while others feel it lacks variety and sufficient replenishment and that certain items like fried bacon and eggs should be standard. The room facilities and furniture are also seen as disappointingly worn and not up to the modern standards expected from a hotel with this rating.
Overall, while there are mentions that the hotel could be worth its four stars, a significant number of guests argue it feels more like a three-star experience due to the various defects and shortcomings. The general expectation is that a four-star hotel, especially one from a renowned chain, should offer a higher level of quality and service.
Business
No, Mercure Hotel Raphael Wien doesn't have any pool.
No, a spa isn't available at Mercure Hotel Raphael Wien.
Yes, Mercure Hotel Raphael Wien welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Raphael Wien.
Yes, Mercure Hotel Raphael Wien has a gym.
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