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Summary of reviewsThe niu Franz hotel in Vienna enjoys a strong reputation thanks to its key aspects that appeal to a broad range of travelers. The hotel's convenient location, near a train station and tram stop, facilitates easy access to Vienna's center, making it an ideal base for exploring the city. The surrounding area, though residential and slightly outside the city center, is quiet and boasts necessary amenities such as restaurants, pharmacies and grocery stores.
Breakfast at the niu Franz stands out with its extensive buffet catering to varied tastes, featuring sweet and savory options, freshly baked pastries and hot items like scrambled eggs and bacon. The breakfast area is well-maintained, creating a pleasant environment for a morning meal. Dietary needs are considered with options like gluten-free bread, though some reviewers suggested adding more vegetables and salads. The majority view the breakfast as worth the price, despite a few remarks about its cost and occasional freshness issues.
The hotel's dining experience continues to earn high marks, particularly with its cozy bar that also serves as the reception. The bar includes food options such as fresh baked pizzas available late into the night, creating an enjoyable atmosphere. The friendly staff and well-priced, delicious food contribute significantly to a positive dining experience onsite.
Guests find the rooms at the niu Franz to be modern, clean and comfortable with stylish furnishings. Sizes vary but the design and comfort remain consistently praised, especially the beds and the quiet, soundproof environment. While a few minor inconveniences such as open bathroom designs and the lack of amenities like refrigerators were noted, these did little to detract from the overall positive impression.
Cleanliness is another strong point with guests commending the spotless rooms and well-maintained common areas. The friendly and efficient staff further enhance the experience, attending to cleaning needs and making sure the property stays well-kept and comfortable.
The hotel staff receive consistent praise for their hospitality, friendliness and helpfulness, significantly contributing to the guests' enjoyment. They are noted for being attentive, multilingual and professional, although a few instances of inconsistency in service were mentioned. Overall, the staff's positive demeanor leaves a lasting impression on visitors.
Wi-Fi quality at the hotel drew mixed reviews with many guests finding it reliable and suitable for work while others experienced slow and unreliable connections. The inconsistency may affect streaming services and other internet-based amenities.
Parking options, although varied and generally secure, received some criticism regarding cost and availability. Guests appreciated the secure underground parking but noted the high expense and the need for advanced booking due to limited spots. Public parking nearby is an alternative but may require a walk or tram ride.
For families, the niu Franz proves to be accommodating with family-friendly amenities and activities like board games and table tennis. The provision of children's chairs and cots, along with a family-friendly breakfast, enhances the experience. The location's accessibility also makes it convenient for families to explore the city. Some minor suggestions for improvement include better room configurations for families and more assistance with family-specific needs.
In conclusion, the niu Franz hotel in Vienna provides a mostly positive and rewarding stay for guests. Its strategic location, high-quality breakfast and dining options, modern and comfortable rooms, dedicated cleanliness and friendly staff make it a favored choice for many. While there are some minor areas for improvement, the overall experience at the niu Franz is highly commendable. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard Queen RoomThe unit has 1 bed.
Premium Queen room with single sofa bedThe unit offers 2 beds.
Standard Room
Premium Queen RoomThe unit offers 1 bed.
Premium Room
Standard Queen Room - Disability AccessThe unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
'The niu Franz' hotel in Vienna is highly praised for its strategic and convenient location, making it an ideal base for exploring the city. Positioned close to the train station and right across from a tram stop, the hotel's placement facilitates easy and quick access to the city center and its main attractions. The tram line number 2, which stops directly in front of the hotel, takes guests to the heart of Vienna in just 10-20 minutes. Additionally, the S-Bahn station a few minutes' walk away offers direct connections to the airport.
The area surrounding the hotel is described as quiet and residential, yet it boasts good transport links, ensuring that everything is reachable without much hassle. Visitors also appreciated the proximity to various amenities, including restaurants, a pharmacy and grocery stores, adding to the convenience of the location.
Although the hotel is situated slightly outside the central part of Vienna, the efficient public transport network compensates for this by providing seamless connectivity. Guests have noted that the location, while not central, is still practical and advantageous due to the frequent and timely public transportation options available right at their doorstep.
Overall, 'the niu Franz' offers a balance of tranquility and accessibility, making it a favored choice for visitors looking to explore Vienna while enjoying the benefits of a well-connected yet peaceful lodging environment.
Breakfast
At 'the niu Franz', the breakfast experience leaves a largely positive impression on guests. Reviewers highlight the extensive variety of items available on the buffet, which caters to a wide range of tastes and preferences. The breakfast buffet boasts both sweet and savory options with popular features including freshly baked pastries, a pancake machine and a selection of hot items like scrambled eggs, bacon and sausages. Many guests appreciated the high-quality coffee and diverse juice selections, adding to the overall satisfaction.
The breakfast area itself is described as pleasant and well-maintained, creating a welcoming atmosphere for a morning meal. Guests noted the breakfast's abundance and consistent replenishment, ensuring that there's always enough variety regardless of the time. For those with dietary restrictions, options like gluten-free bread are available, although some reviewers mentioned a desire for larger selections of vegetables and salads.
Despite the overwhelmingly positive feedback, a few guests pointed out areas for improvement, such as the freshness of some baked goods and the occasional cold scrambled eggs. A handful of reviews mentioned the breakfast as being somewhat overpriced, but the majority felt it was worth the cost given the quality and variety offered.
Overall, breakfast at 'the niu Franz' stands out as a highlight for many with its rich and varied offerings pleasing even the most discerning guests. Whether indulging in fresh pancakes or enjoying a cup of quality coffee, the breakfast experience seems to surpass the expectations of most visitors.
Dinner
The niu Franz hotel offers guests a delightful dining experience with consistently positive feedback about its culinary offerings. The cozy bar, which doubles as the reception area, provides a welcoming atmosphere where guests can enjoy drinks and late-night conversations. Reviewers commend the availability of food at the bar, which includes high-quality, varied and delicious options, even offering fresh baked pizzas after 10 PM.
Among the highlights is the excellent value for money with many guests praising both the quality and the taste of the food. The restaurant's ambiance is enhanced by friendly staff, noted specifically for someone with braided hair who adds a cool vibe to the dining experience.
Although some guests mentioned the convenience of nearby dining options being limited, the hotel's own offerings more than compensated, providing an all-around excellent dining experience in a beautifully designed space. This makes the niu Franz a standout, particularly for those holding the Vienna City Card, as it includes dinner, ensuring guests can enjoy both the city and their stay with ease.
Rooms
The rooms at the niu Franz have received generally positive feedback from guests. They are described as very clean, modern and well-equipped with stylish and functional furnishings that appeal to many. Despite varying in size with some being smaller and cozy while others spacious and well-organized, the consistent theme is cleanliness and comfort. The decor is consistently praised for its modernity and style and many guests find the rooms to be attractively and thoughtfully designed.
Comfort is a standout feature with many reviewers noting the comfortable beds and quiet, soundproofed environments. Some rooms even offer a nice view of the courtyard or the surrounding area, which adds to the pleasant experience.
However, there are a few minor drawbacks mentioned by guests. Privacy can be an issue due to the transparent or open bathroom designs. Additionally, the lack of certain amenities like refrigerators, kettles or coffee makers in the rooms has been noted. There were also occasional comments about the rooms not being cleaned as regularly or thoroughly as some guests would have liked.
Overall, the niu Franz rooms provide a comfortable and stylish stay with modern amenities, making them a good choice for both short and longer stays, despite a few minor inconveniences.
Beds
At 'the niu Franz,' guests have largely praised the comfort and coziness of the beds. Many highlight the beds as being very comfortable, often described as great, cozy and conducive to a good night's sleep. The mattresses are frequently mentioned as high quality, firm yet comfortable and providing excellent support.
However, there are occasional mentions of beds being hard or too firm for some guests and a few reviews pointed out the inconvenience of twin mattresses pushed together instead of a single double bed. Despite these minor criticisms, the overwhelming consensus is that the beds at 'the niu Franz' significantly contribute to a restful and relaxing stay.
Cleanliness is also a strong point with many reviewers noting that the bedding is clean and well-maintained. Some guests appreciated the spaciousness and modern decor of the rooms, which complement the overall comfortable sleeping experience.
Overall, 'the niu Franz' seems to excel at providing a tranquil and delightful sleep environment, making it an appealing choice for travelers valuing comfort and quality rest.
Cleanliness
The niu Franz is a modern and well-maintained hotel with a strong emphasis on cleanliness and comfort that consistently impresses guests. Visitors frequently highlight the spotless and well-kept rooms, noting that both the bedrooms and bathrooms are impeccably clean. The hotel features spacious, comfortable rooms with eco-friendly touches and modern decor, which adds to the overall pleasant ambiance.
Guests are particularly appreciative of the attentive and friendly staff, who contribute to an enjoyable stay by maintaining high cleanliness standards and providing excellent service. The facility cleaning is described as meticulous with rooms maintained to a high standard daily upon request.
While the cleanliness of the property is highly praised, some minor inconsistencies are noted by a few guests, such as occasional dust or cleaning items left behind. Nevertheless, these are rare exceptions in an otherwise consistently clean and comfortable environment.
The hotel offers good value for money with its quiet and comfortable rooms, practical facilities and pleasant design. Additionally, the proximity to public transport and the city center makes it a convenient choice for travelers. The niu Franz’s commitment to cleanliness, coupled with its modern amenities, makes it a highly recommended destination for a comfortable and enjoyable stay.
Staff
The exceptional hospitality at the niu Franz Hotel is consistently highlighted by guests, who have enjoyed a warm and positive experience provided by the staff. Numerous reviews praise the team for their friendliness, politeness and helpfulness. Visitors encountered a consistently welcoming and cooperative front desk with particular compliments for their attentiveness. Guests appreciated the staff's readiness to assist and their ability to speak multiple languages including English. The overall atmosphere at the reception and throughout the hotel was noted as relaxed and professional, maintaining a balance between being personable and efficient. The housekeeping and service staff were frequently described as competent, courteous and always willing to go the extra mile for the guests. The hotel staff’s kindness and welcoming nature have left a lasting impression on visitors, who often mention significant moments where the team’s support enhanced their stay.
However, a few instances of unfriendliness were reported, indicating room for improvement in consistency. Despite these occasional lapses, the overwhelming sentiment remains highly positive with the staff contributing greatly to a comfortable and pleasant stay at the niu Franz. The warmth and professionalism of the employees, paired with their effective customer service, ensure that guests often look forward to returning to this well-regarded hotel.
Wi-Fi
The Wi-Fi at 'the niu Franz' generally receives mixed reviews. On the positive side, many guests reported that the Wi-Fi worked smoothly with phrases like "Wi-Fi worked excellently," "good Wi-Fi connection," and "reliable and free Wi-Fi throughout the property" appearing frequently. Some praised the internet for being fast, stable and suitable for remote work with specific mentions of "great Wi-Fi," "good internet connection," and "perfect for working remotely."
However, not all experiences were positive. Several reviews pointed out issues with Wi-Fi speed and reliability. Descriptions such as "connections were unreliable," "Wi-Fi could be better," "slow once connected," and "spotty Wi-Fi service" indicate that some guests faced significant challenges with the hotel's internet service. There were instances where the Wi-Fi was slow, difficult to connect to or required frequent re-authentication, especially through specific devices like iPhones.
In some cases, the Wi-Fi was so problematic that guests had to rely on mobile data. The inconsistency of the service also affected other amenities like Chromecast and streaming services, which some guests noted did not function properly due to weak or unstable Wi-Fi signals. While there are many positive mentions, those planning to stay at 'the niu Franz' should be aware of potential issues with the internet service.
Parking
The parking situation at 'the niu Franz' hotel has received varied reviews from guests, but there are several highlights worth noting. Many guests appreciated the availability of multiple parking options, including a secure underground parking garage and on-site parking, providing a sense of safety for vehicles. The underground parking is especially praised for its convenience and security with a typical charge around 17-20 euros per day. Some reviewers also mentioned the convenience of free parking on weekends and the possibility of finding cheap alternatives nearby.
However, it’s important to mention that the parking fee is considered high by some visitors, which can add a significant cost to the stay. The hotel offers limited parking spots, so booking in advance is recommended to ensure availability. In cases where the garage was full, guests noted the need to find alternative parking, sometimes a bit further away, which could be inconvenient, especially after a long drive. Public parking options and nearby garages are available but may require a short walk or a tram ride.
Overall, despite the cost and occasional difficulty finding a spot, the convenience, safety and accessibility of the parking facilities at 'the niu Franz' have been positively reviewed by many guests.
Family
The niu Franz is well-regarded for its family-friendliness, offering a variety of activities for children, making it a desirable destination for family trips. Guests appreciated the abundance of games available, such as board games and table tennis, along with thoughtful touches like the book "The Little Prince" in the rooms. The hotel features family rooms and provides amenities like children's chairs in the dining area and cots in the rooms, ensuring that kids feel welcome during their stay.
The breakfast is frequently praised for its quality and variety, satisfying both adults and children. The hotel's location is also a plus with easy access to public transport, adding convenience for families exploring the city. Dining options nearby, including a family restaurant opposite the hotel, further enhance the experience.
However, there are some areas that could be improved to enhance family convenience. Issues such as the lack of extra beds for young children, occasional lapses in staff assistance with family-specific requirements and room configurations that might not be ideal for families (like glass shower doors) were noted. Additionally, some guests felt that rooms were a bit small for three people and mentioned the absence of a mini fridge.
Despite minor drawbacks, the overall consensus is positive. The niu Franz is particularly suitable for families with babies and toddlers and offers great value for money. It is a clean, calm place with a dedicated effort to make family stays enjoyable. Guests would recommend it for a family city trip, highlighting its welcoming atmosphere and useful amenities for children.
3 Star
The niu Franz hotel offers exceptional value for money, making it an excellent choice for value-seekers and those planning a short break. Guests have praised its modern and new facilities, which align perfectly with three-star expectations. The hotel’s contemporary design, comfortable sleeping conditions and attractive rooms are frequently highlighted, adding to the overall comfortable stay.
Located in a good spot for sightseeing with good connections to public transportation and the airport, it stands as a convenient base for exploring the city. Reviews indicate that the hotel is clean, quiet and provides a high level of comfort and assistance, further supporting its deserved three-star rating. The staff are noted for their friendliness and the hotel’s eco-conscious design appeals to environmentally-minded travelers.
The value-for-price ratio is consistently mentioned as unbeatable with many reviews emphasizing the exceptional price-performance ratio. Overall, the niu Franz is highly recommended for its quality of service, modern amenities and exceptional value within its class.
Accessible
Visitors of the niu Franz commend the hotel for its remarkable accessibility. The hotel benefits from a strategic location that connects guests effortlessly with the vibrant heart of Vienna via the tram and S-Bahn. With a tram stop just 50 meters away and easy access to the U1 metro line, getting around the city is a breeze. The train station and public transport proximity make trips from the airport and other parts of Vienna highly convenient.
Guests highlight the wheelchair accessibility and the ease with which they could move around the hotel's facilities. The rooms meet accessibility standards, ensuring a comfortable stay for all guests. The reception staff are noted for their friendly and helpful demeanor, contributing to a welcoming atmosphere for everyone, including those with mobility challenges.
Overall, public transportation options around the hotel are extensive and well-connected, facilitating seamless travel throughout the city. The excellent location and thoughtful amenities at the niu Franz make it a standout option for travelers seeking comfort and accessibility.
Dog Friendly
The niu Franz hotel is well-regarded for its dog-friendly facilities and services, making it a suitable choice for pet-owning guests. Pets are allowed and the hotel's pet policies are easily manageable, ensuring a hassle-free stay for both pets and their owners. Guests appreciate the provision of dog beds and special treats for dogs upon check-in, which adds a welcoming touch.
Although there is a supplementary fee of 15 euros per night for dogs, it is considered nominal by many guests. The hotel's location is ideal for dog owners with plenty of nearby green spaces perfect for walking dogs. The staff are praised for their accommodating nature and ability to answer questions well, further enhancing the pet-friendly experience.
There are a few restrictions to note, such as dogs not being allowed in the restaurant and some guests have mentioned high additional fees and occasional noise due to dogs barking. However, overall, the hotel is considered pet-welcoming and provides a pleasant stay for both dogs and their owners, making it one of the few hotels that truly cater to pet-friendly travelers.
No, Holiday Inn - the niu, Franz Vienna by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn - the niu, Franz Vienna by IHG.
Yes, Holiday Inn - the niu, Franz Vienna by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn - the niu, Franz Vienna by IHG.
No, Holiday Inn - the niu, Franz Vienna by IHG doesn't have a gym.