Betariel'com Hauptbahnhof

Vienna 48.17935100, 16.37946300 , Sonnwendgasse 32 (Show on Map)
4.1
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsBetariel'com Hauptbahnhof enjoys a prime location in Vienna, conveniently close to major transportation hubs such as the main train station and the U1 subway line. This makes it ideal for travelers needing quick access to various parts of the city. The surrounding area is bustling with shops, supermarkets and restaurants and is noted for its safety, offering peace of mind for guests. The strategic positioning combines affordability with accessibility, making it a valued choice for both short stays and extended visits.

The accommodations at Betariel'com Hauptbahnhof receive mixed reviews. On the plus side, some guests appreciate the spacious and comfortable rooms, equipped with good heating, hot water and a well-stocked kitchenette making it convenient for families and groups of friends. However, issues with cleanliness and maintenance are frequently reported. Many guests find the rooms unclean with mentions of insects, mold and worn-out furnishings. The condition of the rooms often falls short compared to the promotional photos, leading to disappointment.

When it comes to cleanliness, the consensus is largely negative. Many guests highlight dirty bathrooms, bedding and kitchenware, along with unpleasant odors and the presence of insects. Despite a few positive remarks about clean and comfortable spaces, the overwhelming feedback calls for significant improvements in hygiene standards.

Challenges with staff and communication are common. The digital check-in process, while efficient for some, often leaves guests feeling unsupported due to the lack of immediate human interaction. Reaching staff for assistance proves difficult, which impacts the overall experience. Positive encounters with the staff are sporadic with instances of helpful and polite interactions being the exception rather than the norm.

Wi-Fi connectivity is another area with mixed reviews. While some guests praise the Wi-Fi, many experience poor or non-existent connections with difficulties obtaining passwords and unreliable service. These issues contribute to a frustrating experience for those expecting consistent digital access.

Parking also poses a challenge with mixed feedback from guests. Though free parking is available on weekends, many face difficulties securing a spot, dealing with unavailable reserved spaces and complicated parking garage access procedures. Miscommunication and inaccurate information compound the frustrations for those traveling by car.

Regarding beds, guest opinions are divided. Many find the beds and mattresses comfortable and clean, enhancing their stay. However, a significant number report issues with dirty linens, broken or missing bed parts and mismatched bed arrangements. These maintenance concerns affect the overall comfort and satisfaction of the guests.

In summary, Betariel'com Hauptbahnhof offers a strategically advantageous location and some comfortable features, but faces significant challenges in cleanliness, maintenance and communication. Guests should manage their expectations and consider these factors before booking.
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Apartment with Parking

Cheap Apartment

Room Types
Three-Bedroom Apartment Featuring a private entrance, this spacious apartment also comprises 3 separate bedrooms and 1 bathroom with a bath. Among the room amenities are soundproof walls, a dining area and a wardrobe as well as city views. The unit offers 8 beds.

Standard Studio The studio provides a private entrance and soundproof walls, as well as a private bathroom featuring a shower. The unit offers 3 beds.

Two-Bedroom Apartment Featuring a private entrance, this apartment comprises 2 bedrooms and 1 bathroom with a bath. Among the room amenities are soundproof walls, a dining area and a wardrobe as well as city views. The unit offers 6 beds.

King Studio The studio provides a private entrance, soundproof walls, as well as a private bathroom featuring a shower. The studio features parquet floors and features a wardrobe, a tiled floor and city views. The unit offers 5 beds.

Guest Reviews
4.1
Rated
Location
Nestled in a commendably convenient location, Betariel'com Hauptbahnhof stands out for its advantageous proximity to Vienna's central transportation hubs. Guests have highlighted the ease of access to the main train station, just a short walk away, making it ideal for travelers catching early trains or arriving late in the city. The property is also strategically close to the U1 subway line, providing swift connections to various parts of Vienna, including the city center and major attractions within just a few stops.

The surrounding area is bustling with shops, supermarkets, restaurants and even a large playground, catering to a variety of needs. This ideal location combines affordability with accessibility, making it perfect for both short stays and extended visits. The neighborhood is noted for its safety, which is a significant perk for guests walking back at night.

Overall, the apartment's positioning provides excellent value for money, offering tranquility despite its central location and ensuring guests can explore Vienna with ease and comfort.

Rooms
Betariel'com Hauptbahnhof has managed to evoke mixed reactions regarding its rooms with a significant tilt towards the negative. On the positive side, many guests appreciated the spaciousness of some rooms, noting that they were "large" and "comfortable" with good heating and hot water. The presence of a well-equipped kitchenette in certain rooms was also a highlight, making it convenient for short stays, particularly for groups of friends or families. Comfort was mentioned several times with particular reference to clean and cozy spaces in some instances.

However, the drawbacks appear to outweigh these positives. Cleanliness was a recurrent issue with numerous mentions of dirty rooms, smelly environments and poorly maintained furnishings. Some guests reported encountering insects, mold and stained linens, which significantly impacted their stay. It seems the actual condition of the rooms often did not match the online photos or descriptions, leading to disappointment.

Additionally, the rooms were frequently described as outdated with broken furniture and malfunctioning equipment such as air conditioners and televisions. Basic amenities were often missing, including wardrobe space, bedside tables and sufficient cutlery in the kitchen. The general maintenance and upkeep were highlighted as major areas of concern with reports of leaking water, unpainted walls and a strong sewage smell from bathrooms.

Guests also noted security issues due to a universal room code, leading to a feeling of unease. Communication and customer service appeared lacking with several mentions of difficulties during check-in and the absence of on-site personnel.

In summary, while Betariel'com Hauptbahnhof offers some advantages in terms of room size and certain conveniences for short stays, the frequent cleanliness issues, poorly maintained facilities and general lack of correspondence with promotional materials suggest that potential visitors manage their expectations and consider these factors before booking.

Beds
At Betariel'com Hauptbahnhof, guest sentiments around the beds vary significantly. Many reviews highlight that the beds and mattresses are comfortable and clean, contributing positively to the overall guest experience. Soft mattresses and sufficient beds to accommodate guests were commonly noted with several guests specifically praising the cleanliness and comfort of the bedding.

However, a significant number of reviews also pointed out serious cleanliness and maintenance issues. Several guests encountered dirty linens, beds with hair and unclean duvets and pillows. Some beds were reported to have broken or missing parts with complaints about wobbly and improperly assembled bunk beds. Instances of beds being smelly, uncomfortable or resorting to military-style accommodations were also mentioned, detracting from the overall experience. There were also reports of mismatched bed arrangements, such as two singles offered instead of a reserved king-size bed and insufficient sleeping arrangements for larger groups.

Overall, while the comfort of the mattresses stands out positively, the prevalent issues related to cleanliness and bed maintenance significantly affect guests' perceptions and experiences.

Cleanliness
The reviews for Betariel'com Hauptbahnhof predominantly point out significant cleanliness issues. Many guests reported encountering dirty bathrooms, showers and bedding upon arrival. Dust, cobwebs and mold seem to be common problems throughout the apartments with several mentions of unpleasant musty or foul odors, including the smell of urine and cigarette smoke. The presence of insects such as cockroaches and spiders in the rooms has also been highlighted, along with dirty kitchenware and questionable hygiene in common areas.

However, a few positive remarks indicate that some guests found their rooms clean and the beds comfortable. Some rooms were noted to feel clean and tidy, albeit these comments were sparse in comparison to the numerous negative mentions. The location of the apartments seems to be a redeeming feature, often described as convenient and good value for money.

In conclusion, while there are scant notes of satisfaction regarding cleanliness for some visitors, the overwhelming consensus points to a need for significant improvements in the maintenance and hygiene standards at Betariel'com Hauptbahnhof.

Staff
At Betariel'com Hauptbahnhof, guests frequently mention challenges with the staff and overall communication. The check-in process is almost entirely digital, heavily relying on online systems and WhatsApp, often leaving guests without face-to-face or immediate human interaction. Communication with the staff is predominantly in English, which can be a barrier for non-English speakers. Guests frequently express frustration about the lack of responsiveness and difficulty in reaching someone for assistance, whether by phone, email or text.

However, some reviews note that the staff, when reachable, are helpful and polite. The remote check-in process, while complicated for some, has been described as efficient and quick by others. A notable point of frustration is the unavailability of the staff to address issues, leading to a sense of impersonal service and a lack of direct support. Furthermore, the communication gaps sometimes result in poor management experiences and unmet expectations regarding cleanliness and overall facility management. While some guests report prompt responses and smooth check-in experiences, these seem to be exceptions rather than the norm.

Wi-Fi
Betariel'com Hauptbahnhof has a mixed reputation when it comes to Wi-Fi connectivity. While some guests appreciated the good Wi-Fi, especially in comparison to what they experienced in Italy, many others faced significant issues. Common complaints included the absence of Wi-Fi in certain buildings, non-existent or poor connection quality and the inconsistency between what was advertised and what was actually provided. Many occupants struggled with obtaining the Wi-Fi password and reported that the internet was slow and unreliable when it did work.

Communication with the staff also appeared to be challenging with interactions limited to WhatsApp and many questions going unanswered. Access to digital services involved dealing with a touchscreen, which some found to be tedious. Additionally, there were issues concerning the Wi-Fi setup in the apartments with cables thrown over open doors and passwords that either weren’t provided or didn’t work. These drawbacks contributed to a frustrating experience for many guests who expected seamless connectivity during their stay.

Parking
Betariel'com Hauptbahnhof has received mixed feedback regarding its parking facilities from past guests. While there are mentions of free parking available on weekends and close proximity to the city center, guests frequently faced challenges finding parking. Many reported that the advertised reserved parking spots were not available upon arrival, leading to significant inconvenience.

Guests highlighted difficulties in securing a parking space, either due to inaccurate information or miscommunication. Attempts to park sometimes directed guests to locations up to 5km away and finding a spot on the street was often described as a daunting task. Some reviews pointed out that although private parking is available, it comes at an additional cost of 20 euros per night. Furthermore, accessing the parking garage was cumbersome, requiring a call to a specific Austrian number to open the doors.

Overall, the miscommunication and lack of reliable parking options were frustrating for many guests, suggesting that those traveling by car should be prepared for potential parking challenges.


No, Betariel'com Hauptbahnhof doesn't have any pool.

No, a spa isn't available at Betariel'com Hauptbahnhof.

No, Betariel'com Hauptbahnhof doesn't allow dogs.

Yes, parking facilities are available at Betariel'com Hauptbahnhof.

No, Betariel'com Hauptbahnhof doesn't have a gym.

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