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Summary of reviewsARCOTEL Kaiserwasser Wien garners widespread acclaim for multiple aspects, particularly its prime location, exceptional breakfast and friendly staff, making it a favored choice for both business and leisure travelers.
Situated in the heart of Vienna, the hotel benefits from its proximity to the U1 subway station, ensuring a quick 10-minute commute to the city center. Its scenic setting near the Old Danube offers guests picturesque views, lush greenery and recreational opportunities, complementing its urban connectivity. The hotel's strategic placement near key landmarks and its accessibility via car, bike and public transport, including a direct airport bus stop, further enhance its appeal, making it ideal for conference attendees and tourists alike.
The breakfast at ARCOTEL Kaiserwasser Wien receives high praise for its extensive and high-quality selection, catering to various tastes with both savory and sweet options. The delightful ambiance with the availability of outdoor seating overlooking the park and Kaiserwasser, adds to the overall positive dining experience. Though noted as somewhat expensive by some, the breakfast is generally highlighted as a superb start to the day.
Dinner experiences are mixed. While the restaurant is commended for its good cuisine and friendly staff, some guests feel the menu is limited and overpriced. Positive feedback often mentions the pleasant dining atmosphere and the professional bar service, despite occasional complaints about early closures and inconsistent dinner quality.
Rooms at ARCOTEL Kaiserwasser Wien are frequently highlighted for their spaciousness, cleanliness and modern decor. Guests appreciate the comfortable beds, large bathtubs and quiet surroundings. However, a few critiques point to outdated furniture in some rooms and occasional noise from the street.
The hotel's cleanliness is consistently praised with guests noting the well-maintained rooms and high hygiene standards. Isolated incidents of minor oversights do not significantly detract from the overall positive impression.
Staff at the hotel are highlighted for their friendliness, professionalism and helpfulness with particular commendation for the reception and breakfast personnel. While a few negative comments about communication and occasional rudeness exist, they are rare and the staff are generally seen as a strong asset to the hotel.
WiFi quality receives mixed reviews. While some guests find it reliable and sufficient for business needs, others encounter issues with instability and weak signals, indicating room for improvement in this area.
Parking options are convenient and spacious but come with a relatively high cost, which some guests find expensive. Despite this, the available parking facilities are generally appreciated for their convenience.
Family travelers find ARCOTEL Kaiserwasser Wien particularly accommodating with spacious family rooms, a friendly atmosphere and amenities tailored for children. The hotel's location near parks adds to its appeal for families seeking both convenience and a pleasant environment.
Beds at the hotel are frequently described as very comfortable with large and quality mattresses contributing to a good night's sleep. Although a few guests note issues with bed sizes and comfort preferences, the overall sentiment is positive.
As a four-star establishment, the hotel receives praise for its excellent location and staff, though some feel that the amenities and facilities could use an update to better match the four-star standard. Despite concerns about value for money, many guests still consider it a good choice, especially for its prime location and dedicated staff. Show more
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Categories
Family Friendly Hotel
Located near the Vienna International Centre, this hotel offers family-friendly accommodations. The hotel's proximity to the Kaiserwasser lake provides recreational opportunities. It features amenities suitable for families traveling with children.
Business Hotel
ARCOTEL Kaiserwasser Wien provides a comfortable environment for business travelers. Its location and amenities make it a practical choice.
Hotel with Parking
Features a spacious on-site parking garage with 121 spaces, including EV charging stations. Valet parking is also available, offering multiple convenient options.
Hotel with Gym
ARCOTEL Kaiserwasser Wien features a fitness center. It offers modern equipment. The hotel also includes wellness facilities for relaxation.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
4-Star Hotel
Room Types
Comfort Double RoomAir-conditioned rooms equipped with a comfortable leather chair, a big work desk, a flat-screen TV with cable channels and a DVD player. Free WiFi is available.
SuiteThis air-conditioned suite featuring a leather sofa, a big work desk. It comes with a flat-screen cable TV and some have a balcony (subject to availability).
Junior SuiteThis superior room comes with a seating area with a flat-screen TV. A minibar and a safe are available. Some of these units have a balcony (subject to availability).
Superior Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as lake views. The unit has 3 beds.
Deluxe Double RoomProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.
Junior Suite Deluxe This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as lake views. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Located in the heart of Vienna, ARCOTEL Kaiserwasser Wien enjoys high praise for its prime location. Guests frequently highlight its proximity to the U1 subway station, providing a swift and convenient 10-minute journey to the city center (Stephansplatz). The hotel also benefits from its serene setting near the Old Danube, offering picturesque views, lush greenery, parks and recreational activities such as swimming and boating. The tranquil ambiance complements its easy access to an array of bars, restaurants and attractions along the Danube river.
Its strategic placement near key landmarks like the Vienna International Centre (VIC) and Austria Center Vienna (ACV) makes it an ideal location for conference attendees. Additionally, its accessibility by car, bike and public transport, including a direct airport bus stop, underscores the convenience for both business travelers and tourists.
Guests also appreciate the hotel’s serene environment, despite its central location, noting that it is a stone's throw from pleasant walking paths, parks and essential amenities like shops and restaurants. The nearby Danube Island and waterfront areas offer a delightful contrast for those looking to relax away from the bustling city. Whether for a short city break or attending a significant event, ARCOTEL Kaiserwasser Wien provides a balanced blend of urban connectivity and natural retreat.
Breakfast
The breakfast at ARCOTEL Kaiserwasser Wien receives high praise across numerous guest reviews with many highlighting its extensive selection and high quality. Described as "rich and fresh," the breakfast buffet caters to a wide range of tastes, featuring both savory and sweet options, hot and cold dishes and a variety of beverages including fresh juices and Prosecco. Guests appreciate the availability of outdoor seating with views of the park and Kaiserwasser, adding a delightful ambiance to the dining experience.
The breakfast is frequently termed as 'excellent,' 'incredible,' 'fantastic,' and 'delicious,' offering a generous variety that includes fresh fruits, pastries, yogurts, muesli, scrambled eggs, bacon, sausages and even sparkling wine. Many reviewers note that it keeps them satisfied for the rest of the day with the quality and selection of products consistently exceeding expectations.
While some guests mention that the breakfast is somewhat expensive, they often acknowledge that the cost is justified by the extensive and high-quality offerings. A few reviews point out issues like overcrowding or insufficient staffing, but these seem to be the exceptions rather than the rule.
Overall, the breakfast at ARCOTEL Kaiserwasser Wien is seen as one of the highlights of the stay, often described as "superb," "splendid," and "perfect," making it a great start to the day for both business and leisure travelers.
Dinner
The dining experience at ARCOTEL Kaiserwasser Wien offers a mix of impressions. The restaurant, while described as very good and featuring a nice atmosphere, has a notably limited and sometimes costly menu. Guests commend the hotel for having a small but fine menu with good cuisine, though some found the variety and quality lacking.
The friendly and dedicated restaurant staff often enhance the dining experience. However, there are complaints about overpriced meals and insufficient information regarding additional charges, such as for bread. The bar receives praise for its courteous and professional bartender, enjoyable happy hour cocktails and nice ambiance, though it closes early on weekends and was entirely closed on Sundays.
Dinner is available in both the restaurant and bar with some guests enjoying a delicious meal accompanied by wines, while others found the dinner options disappointing and quality inconsistent. Problems such as incorrect room charges and a lack of available drinks late into the night also detracted from the overall experience. The terrace offers a pleasant setting for meals, adding a positive note to the dining experience.
Rooms
The guest reviews for ARCOTEL Kaiserwasser Wien highlight a mix of positive aspects and a few areas needing improvement regarding the rooms. The most frequently praised feature is the spaciousness with numerous mentions of large, comfortable rooms. Cleanliness is consistently noted with rooms being described as clean, well-kept and serviced daily. Guests also appreciated the tasteful furnishings and modern decor in many rooms. Specific amenities such as large bathtubs, cozy beds and quiet surroundings are mentioned as contributing to a comfortable stay.
However, some rooms are cited for being outdated with worn-out furniture and a few had issues like broken equipment or minor cleanliness lapses. Noise from the street affected those with rooms facing the main road, despite the overall good soundproofing. There were occasional complaints of a slight musty smell or inadequate room preparation upon arrival.
Despite these minor drawbacks, the overall impression is of a hotel that offers spacious, clean and comfortable rooms that are well-maintained with attentive daily cleaning and appealing furnishings, making it a practical choice for both leisure and business travelers.
Beds
The reviews for the beds at ARCOTEL Kaiserwasser Wien are predominantly positive, highlighting their comfort and quality. Overall, guests frequently mention the beds being super comfortable with many finding the large and spacious beds a notable feature. The mattresses are often praised for providing an excellent sleep quality with terms like "mega bed" and "very comfy bed" frequently appearing in the feedback.
Additionally, the cleanliness of the bed linens and bedding is well-addressed with guests appreciating fresh and clean accommodation. There is also mention of the bed sizes with some beds being described as larger than usual or huge double beds, which adds to the comfort level.
However, a few criticisms do appear. Some guests encountered issues with bed sizes not meeting expectations, such as single beds being pushed together instead of a double bed or beds being deemed too narrow for comfort. There are occasional mentions of discomfort due to the bed being either too hard or too soft for certain preferences and a couple of comments about bedding that had seen better days or were improperly cleaned.
But, the predominant sentiment remains that the beds are very comfortable and conducive to a good night's sleep. With proper quality mattresses and cozy beds, the majority of the guests left with positive impressions regarding their sleeping experience at ARCOTEL Kaiserwasser Wien.
Cleanliness
ARCOTEL Kaiserwasser Wien is highly praised for its cleanliness and maintenance. The hotel, which is clean, modern and well-organized, features rooms that are consistently noted as tidy, comfortable and beautifully decorated. Guests frequently highlight the impeccable standards of hygiene, including regular room cleaning and the availability of clean, fresh towels daily. The spaciousness and modern design of the rooms further contribute to a comfortable stay.
While the overall cleanliness is excellent, there are occasional reports of minor oversights, such as dust under the bed or unemptied trash cans. Despite these isolated incidents, the majority of guests express satisfaction with the hotel's cleanliness. The hotel also benefits from a peaceful atmosphere and a superb location, making it a highly recommended choice for travelers seeking a clean and comfortable stay.
Staff
The reviews for the staff at ARCOTEL Kaiserwasser Wien paint a predominantly positive picture, highlighting their friendly and accommodating nature. Described frequently as very friendly and helpful, the staff at this hotel, including the reception and bar personnel, receive high praise for their professionalism, politeness and proactive attitude. Guests often note the reception staff as being particularly polite, courteous and competent, contributing to a smooth and efficient check-in and check-out process.
Breakfast staff receive special mention for their friendliness and exceptional service with some guests appreciating personalized interactions, such as being greeted in their native language. The overall impression of the staff is further bolstered by remarks about their dedication, service-mindedness and attentive behavior.
However, not all feedback is glowing. A minority of reviews highlight instances of rudeness and unfriendliness, particularly regarding some members of the management and reception. Some guests also report issues with communication and organizational missteps, although these seem to be occasional rather than the norm.
Despite these few negative comments, the general consensus is that the staff at ARCOTEL Kaiserwasser Wien are a strong asset to the hotel, frequently going above and beyond to ensure a pleasant stay for their guests.
Wi-Fi
Reviews of WiFi at ARCOTEL Kaiserwasser Wien paint a mixed picture. Many guests found the WiFi to be reliable and capable for business purposes and streaming, describing it as strong, functional and sufficient. Others appreciated its satisfactory performance, noting that it worked well and was available in key areas.
However, a significant number of guests expressed dissatisfaction with the WiFi quality, citing issues like instability, weak signals and poor speed, which made it challenging to use for business meetings or general browsing. Some reported that the WiFi frequently shut off or was inaccessible in certain areas, particularly on the terrace. Additionally, concerns were raised about the lack of security protections for the internet connection.
Overall, while the WiFi at ARCOTEL Kaiserwasser Wien has its strengths, it appears that improvements are needed to ensure a consistently reliable and secure internet experience for all guests.
Parking
ARCOTEL Kaiserwasser Wien provides various parking options, primarily focusing on an underground parking garage. The parking facilities are generally praised for being good, convenient and spacious. However, a significant downside noted by guests is the high cost associated with these parking services. Fees range from €25 to €28 per day, which many find expensive and sometimes hidden. Despite mentions of good and ample parking space, there are occasional problems, such as tight spots and limited parking availability. For those driving, the parking situation is a mix of convenience with a considerable cost, making it less ideal for budget-conscious travelers. Long-term parking options are available, but these also come with a higher price tag.
Family
The ARCOTEL Kaiserwasser Wien emerges as an excellent choice for families seeking a convenient and enjoyable stay. The spacious family rooms, some connected by double doors, offer ample space for families, including those with dogs and children. These well-equipped rooms contribute significantly to the comfort of a family trip.
The hotel's family-friendly atmosphere is further enhanced by very friendly staff and a large selection at the breakfast buffet, including food suitable for children. With facilities and services tailored specifically for families, such as extra baby beds and a playground, ARCOTEL Kaiserwasser Wien ensures that all family members are catered to.
Families will also appreciate the hotel's ideal location, which offers great opportunities for walks, running and sightseeing. With nearby parks, it becomes a perfect setting for playing with children, making it an excellent choice for a family stay. This reliable haven not only caters to families with young kids but also works well for families attending events such as weddings.
In summary, ARCOTEL Kaiserwasser Wien stands out as a family-perfect hotel with well-thought-out amenities and a welcoming environment for children.
4 Star
The ARCOTEL Kaiserwasser Wien receives commendation for its exceptional location and extraordinary staff, who provide experienced and friendly service. Rooms are often described as gorgeous, high-quality, clean and spacious, contributing to an overall impression of a very good hotel with fantastic four-star services. The breakfast is frequently praised for being varied and delicious, which adds to the positive experience.
However, several guests express disappointment regarding the hotel's amenities and facilities, which some feel are outdated and in need of renovation. The quality and service have also been a point of contention with various reviews indicating that they fall short of the promised four-star standard.
Concerns about value for money are common with multiple reviews citing that the high prices do not match the quality of services provided. Specifically, the cost of €180 per night is frequently mentioned as not being justified, especially given the subpar service and outdated facilities.
Despite these issues, many still find the hotel to be a good value for a four-star establishment and recommend it, particularly highlighting the excellent staff and prime location as key strengths.
Business
ARCOTEL Kaiserwasser Wien is an excellent choice for business travelers seeking convenience and comfort in Vienna. Its prime location across from the Vienna International Centre (VIC) and proximity to the Austria Center make it extremely accessible for conference attendees and those with business commitments nearby. The hotel's advantageous site is complemented by good connections via the Metro and ease of access to the city center and highways.
Guests consistently commend the hotel for its professional staff and well-equipped business facilities, including conference rooms and adequate business services. Amenities such as return valet parking and free WiFi further enhance the convenience for business stays. Although the wireless connectivity could use some improvement, all rooms are equipped with WiFi, facilitating work from the hotel.
The hotel's overall atmosphere is geared toward business needs with guests finding it suitable for business appointments, trips and conferences. Despite its quiet business area, the ARCOTEL Kaiserwasser Wien also offers facilities for relaxation and enjoyment, making it a pleasant option for a balanced stay.
In summary, ARCOTEL Kaiserwasser Wien is well-regarded for its ideal location, professional service and comprehensive business amenities, making it a top choice for business travelers visiting Vienna.
Accessible
ARCOTEL Kaiserwasser Wien boasts an exceptional level of accessibility that caters to a diverse range of guests, including those with disabilities. Situated in a prime location, the hotel is notably close to the Austria Center, making it a convenient option for conference attendees. The hotel's proximity to various public transportation options, including the metro and numerous other transport hubs, makes it easily reachable without any hassle. Guests have highlighted the convenience of reaching the hotel by car or bike and appreciated the absence of traffic issues in the surrounding area.
Inside, the hotel is equipped with modern facilities to ensure a comfortable stay for all guests. Accessibility is a key feature with amenities such as elevators and wheelchair-friendly access points thoughtfully integrated throughout the property. Disabled persons can benefit from a range of dedicated facilities and services designed to ease their stay. Overall, the location and infrastructure of ARCOTEL Kaiserwasser Wien stand out for their effective accommodation of guests with varying needs, making it a highly accessible and convenient choice for travelers.
Honeymoon
ARCOTEL Kaiserwasser Wien is an ideal choice for honeymooners, offering a perfect honeymoon destination with great surroundings on the Old Danube. The hotel provides a range of honeymoon packages and beautifully decorated honeymoon rooms and suites to ensure a memorable experience. The dedicated honeymoon decorations add a special touch to the occasion, making it a fantastic option for couples on their honeymoon trip or stay.
Romantic
ARCOTEL Kaiserwasser Wien provides a serene escape for couples seeking a romantic retreat. The hotel's stunning surroundings along the Old Danube create an idyllic backdrop for a romantic stay. Guests can enjoy the beautiful garden view from the terrace, which is particularly perfect for a romantic breakfast or dinner. The accommodation offers well-insulated rooms, ensuring a peaceful and intimate experience. The hotel also features a restaurant ideal for romantic dinners. Various romantic locations and tours in the vicinity further enhance the experience, making it a great spot for a memorable getaway.
Dog Friendly
ARCOTEL Kaiserwasser Wien is a fantastic choice for travelers with pets, particularly for those with dogs. The hotel is very accommodating and has a welcoming pet policy with a reasonable fee of 15€ for allowing dogs. Guests appreciated the hotel's efforts to make the stay enjoyable for their canine companions, noting that there is food available for both dogs and cats, as well as designated dog facilities and a play area for pets. The location is ideal for those traveling with dogs, making it convenient to take trips and walks. Additionally, guests noted that having a dog at breakfast was not an issue, further highlighting the hotel's pet-friendly atmosphere. It's a spot highly recommended for dog lovers, despite occasional disturbances from neighboring pets.
No, ARCOTEL Kaiserwasser Wien doesn't have any pool.
No, a spa isn't available at ARCOTEL Kaiserwasser Wien.
Yes, ARCOTEL Kaiserwasser Wien welcomes dogs.
Yes, parking facilities are available at ARCOTEL Kaiserwasser Wien.