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Summary of reviewsEl Refugio de Aran Vielha Aparthotel is highly praised for its outstanding central location in the heart of Vielha, allowing easy access to shops, restaurants and bars while retaining a tranquil atmosphere. Its proximity to the river and significant Aran Valley sites makes it an ideal spot for both outdoor excursions and skiing trips. The aparthotel is especially convenient for families, friends and couples due to its well-connected routes and easy parking options.
The accommodations are spacious and cozy, featuring well-equipped kitchens, comfortable beds and ample storage space, making them ideal for extended stays. Guests consistently appreciate the warmth, cleanliness and the beautiful views of the river and mountains from some apartments. Despite minor drawbacks like dim lighting and outdated furniture and kitchenware, the overall quality and spaciousness of the apartments are highly commended.
Cleanliness is a standout feature with impeccable housekeeping maintaining both the apartments and communal areas in top condition. The indoor heated pool, despite its smaller size, is a much-appreciated amenity, perfect for relaxation, especially after a day of outdoor activities. The pool area is noted for its cleanliness and pleasant temperature, although occasional overcrowding and a strong chlorine smell are mentioned.
The staff's friendliness and attentiveness significantly enhance the guest experience with consistent praise for their welcoming nature and helpfulness. Key personnel like Esther, Susana and Carmen are frequently singled out for their exceptional customer service, making guests feel well cared for throughout their stay.
While the Wi-Fi service needs improvement, especially in individual rooms, the provision of private ski lockers and convenient ski storage options cater well to skiing enthusiasts. The aparthotel’s strategic location near the Baqueira ski station and shuttle services further accentuates its appeal for ski vacations.
Though breakfast service has been disrupted by COVID-19 restrictions, the convenience of preparing one's own meals is appreciated. For dinners, the fully functional kitchens in the apartments support self-catering, although basic essentials might be missing. Limited nearby food stores remain a minor inconvenience and the absence of a fully operational on-site restaurant and bar is noted.
Parking is generally straightforward with options for both on-site and nearby parking, notwithstanding some capacity limitations during peak times. The secure garage adds an extra layer of comfort for guests with vehicles.
In summary, El Refugio de Aran Vielha Aparthotel offers a highly recommended stay with a blend of comfort, convenience and welcoming hospitality, aligning well with its three-star rating. Its ideal location, coupled with spacious and clean accommodations and excellent service, make it an attractive choice for visitors exploring Vielha and the Aran Valley. Show more
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Aparthotel near Ski Resorts
This aparthotel features an indoor pool and a mountain-side location, close to the slopes. It offers free use of a ski locker.
Aparthotel with Swimming Pool
This aparthotel has an indoor pool, a solarium, a hot tub, and sauna facilities. It is located on the banks of the Garona River and offers a picturesque mountainside location.
Indoor Pool
3-Star Aparthotel
This aparthotel is centrally located and within a 15-minute drive of Baqueira Beret Ski Resort and Vielha Ice Palace. It offers an indoor pool, complimentary wireless internet access, a communal living room and tour/ticket assistance.
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Indoor Pool
Room Types
Apartment (2 Adults) with access to swimming poolThis one-bedroom apartment has rustic décor and wooden ceilings. It includes a twin bedroom, a lounge with a sofa and TV, a dining area and a well-equipped kitchenette. The bathroom comes with free toiletries, bath, and hairdryer.
Apartment (4 Adults) with access to swimming poolThis one-bedroom apartment has rustic décor and wooden ceilings. It includes a twin bedroom, a lounge with a sofa bed and TV, a dining area and a well-equipped kitchenette.
Duplex Apartment (6 Adults) with access to swimming poolSet over 2 floors, this apartment features a twin bedroom, a lounge-dining room with a sofa bed and a kitchenette on the ground floor. Upstairs there is another twin bedroom and a bathroom.
Duplex Apartment (5 Adults) with access to swimming poolSet over 2 floors, this apartment features a twin bedroom, a lounge-dining room with a sofa bed and a kitchenette on the ground floor. Upstairs there is another twin bedroom and a bathroom.
Duplex Apartment (4 Adults) with access to swimming poolSet over 2 floors, this apartment features a twin bedroom, a lounge-dining room with a sofa bed and a kitchenette on the ground floor. Upstairs there is another twin bedroom and there is a bathroom in each floor.
Apartment (3 Adults) with access to swimming poolThis one-bedroom apartment has rustic décor and wooden ceilings. It includes a twin bedroom, a lounge with a sofa bed and TV, a dining area and a well-equipped kitchenette.
Studio (2 Adults) with access to swimming poolFeaturing a balcony, this studio comes with a furnished kitchen including microwave and coffee machine. There are 2 single beds, and the bathroom boasts a shower, free toiletries and hairdryer., adapted for people with reduced mobility.
About El Refugio de Aran Vielha Aparthotel
License: HVA-00727
Guest Reviews
8.6
Very Good
Location
El Refugio de Aran Vielha Aparthotel boasts an excellent location in the heart of Vielha, offering guests the convenience of being just a few minutes' walk from the town center. This central yet tranquil setting allows visitors to easily access a variety of shops, restaurants and bars without the need for transportation. The quiet area ensures peaceful stays, even while being close to the vibrant town center. Many guests appreciate the proximity to the river, adding to the picturesque environment. The hotel's strategic position also makes it an ideal base for exploring the Aran Valley, engaging in outdoor excursions or enjoying a skiing trip with significant sites and facilities readily accessible.
The combination of a super central location and serene surroundings makes it perfect for families, friends and couples alike. The aparthotel is well-connected with easy parking options, enhancing convenience for guests traveling by car. Many reviews highlight the spacious and cozy apartments, which are complemented by amenities like a heated pool and private parking. The friendly and attentive service from the staff further enriches the stay, making it a highly recommended accommodation choice for those visiting Vielha and its surrounding attractions.
Breakfast
El Refugio de Aran Vielha Aparthotel offers guests the convenience of preparing their own breakfast within the apartment, a feature that is appreciated by many. The breakfast, when it was offered, was described as hearty and varied, served buffet-style. However, there have been several comments about the absence of a breakfast service, notably attributed to COVID-19 restrictions which led to the cancellation of planned breakfasts and closure of the breakfast area. Guests noted the lack of a cafeteria or coffee maker and some expressed regret over the inability to have breakfast at the establishment itself. Others mentioned having to leave the premises to find recommended places for breakfast and lunch. Overall, the ability to prepare one’s own breakfast is a plus, but the lack of an on-site breakfast service has been a point of disappointment for many.
Dinner
El Refugio de Aran Vielha Aparthotel offers a generally pleasant stay, though some aspects regarding dining options have room for improvement. While there is praise for the excellent dinner provided, the absence of a fully operational restaurant and bar, primarily due to COVID restrictions, is notable. Guests had mixed feelings about the kitchen facilities; although having a full kitchen was helpful for preparing meals, some basic essentials like salt and oil were missing. The dining experience would also benefit from more accessible local food stores, as some were closed, making it harder to find necessary ingredients. While recommended more for dinners, visitors may need to explore nearby options for breakfast and lunch.
Rooms
El Refugio de Aran Vielha Aparthotel offers spacious and comfortable apartments perfect for visitors seeking a cozy mountain retreat. The apartments come well-equipped with amenities, including fully functional kitchens and plenty of storage space, making them ideal for longer stays. The accommodations are clean, thermally insulated and some have beautiful views of the river and mountains, adding to the overall charm.
Guests frequently note the generous room sizes and comfortable beds, contributing to a pleasant and restful stay. The accommodation includes quiet, well-maintained rooms and the cleanliness is consistently praised. The central location is another highlight, providing easy access to shops, restaurants and local attractions, while the indoor pool and friendly service further enhance the experience.
However, some reviews mention that the lighting in the rooms is dim and the furniture and kitchenware could use an update. Despite these minor drawbacks, the overall quality and spaciousness of the apartments, combined with reasonable pricing and excellent positioning in Vielha, make El Refugio de Aran a favorable choice for travelers looking for a homey, well-situated stay in the heart of the Aran Valley.
Beds
El Refugio de Aran Vielha Aparthotel has received mixed reviews regarding its beds with a majority leaning towards a comfortable experience. Guests frequently praised the beds for being very comfortable, spacious and conducive to a good night's rest. The bedding is highlighted as clean and cozy, providing a sense of comfort. However, there are a few criticisms pointing to the softness of the mattresses, which some guests found too soft, leading to discomfort.
A notable drawback mentioned by several reviewers is the lack of double beds with only twin beds available, which might be inconvenient for couples. Sofa beds and mattresses were occasionally described as uncomfortable and noisy with some guests mentioning issues like plastic covers that made noise, noticeable springs and mattresses in need of replacement. Despite these concerns, many guests still found the beds to provide sufficient comfort for a restful stay, making the overall feedback on the beds at El Refugio de Aran Vielha Aparthotel predominantly positive.
Cleanliness
El Refugio de Aran Vielha Aparthotel consistently impresses with its exceptional cleanliness, a quality repeatedly praised by guests. From spotless rooms to immaculate facilities, cleanliness stands out as a top attribute. Housekeeping is meticulous with many reviews mentioning daily cleaning and the impeccable condition of apartments. The accommodation is described as clean, comfortable, spacious and well-maintained with cleaning services rated highly. This focus on cleanliness extends to communal areas as well, including a very clean swimming pool which guests noted as a pleasant feature. Guest feedback also highlights the friendly and attentive staff who contribute to an overall positive and hygienic environment. Overall, if cleanliness is a priority, El Refugio de Aran Vielha Aparthotel is highly recommended.
Staff
El Refugio de Aran Vielha Aparthotel stands out for its exceptional staff. The reception team, including Esther, Susana and Carmen, receive high praise for their friendliness, attentiveness and helpfulness. Guests consistently highlight their welcoming nature and willingness to go above and beyond, whether it's providing detailed information about local excursions, recommending great places to eat and visit or ensuring a pleasant stay overall.
The staff’s professionalism is evident in their efficient service and responsive nature, always ready to cater to guests' needs with a smile. This includes everyone from the receptionists to the cleaning staff, who maintain the apartments' cleanliness and comfort. Many guests emphasize the personal touch and kindness extended by the staff, making them feel well cared for throughout their stay.
Overall, the welcoming and bilingual team at El Refugio de Aran Vielha Aparthotel exemplifies excellent hospitality, contributing significantly to the positive guest experiences and making it a highly recommended destination.
Wi-Fi
El Refugio de Aran Vielha Aparthotel offers various amenities to its guests, yet there are prevalent concerns regarding the Wi-Fi service. Notably, Wi-Fi is only available in common areas and not in individual rooms or apartments, which can be inconvenient for those needing a reliable connection in their private spaces. Guests have frequently mentioned weak Wi-Fi signals and slow internet speeds, indicating a need for significant improvements. Despite some instances where the Wi-Fi was reliable, many found it to be limited or non-functional over multiple devices. Enhancing internet services, especially high-speed connections in all areas, could greatly benefit future visitors.
Pool
El Refugio de Aran Vielha Aparthotel boasts a range of amenities with its heated indoor pool standing out as a particular highlight for many guests. Numerous reviews praised the pool as a perfect spot for relaxation, whether after a day of skiing or hiking. Visitors appreciated its accessibility, cleanliness and the pleasant water temperature. Despite its small size, the pool was often described as cozy and ideal for families with children. The warm and well-maintained pool area, complete with lovely views from the glass windows, added a touch of tranquility and luxury to the guests' stay.
While some noted the pool's small dimensions and occasional overcrowding during peak times, it generally served its purpose well for a comfortable dip. Guests also valued the consistent maintenance and upkeep, which kept the facility inviting. The heated pool was particularly appreciated during colder seasons, providing a warm retreat. Additionally, having the pool included in the price and available despite weather conditions was a notable advantage.
On the downside, there were mentions of limited hours of operation and a strong chlorine smell at times. A few guests highlighted the mandatory use of swimming caps and several access rules, which might be inconvenient for some. Nonetheless, the general consensus pointed to a positive experience with the pool being a much-loved feature of the aparthotel.
Parking
The parking situation at El Refugio de Aran Vielha Aparthotel receives mixed but generally positive feedback from guests. The hotel offers various parking options, including limited free outdoor parking directly in front of the building and private indoor parking for a fee. While the on-site parking is often described as small and having limited capacity, guests frequently mention the ease of finding additional parking in the surrounding areas, including large public parking lots and street parking nearby.
For those arriving in the evening or during peak times, finding a spot may require some patience, though reception is helpful in guiding guests to available spaces. Security is well-regarded with mentions of a secure garage for added peace of mind.
Overall, despite some challenges with limited spots, guests appreciate the numerous parking alternatives within walking distance, allowing for relatively stress-free parking experiences.
Ski
El Refugio de Aran Vielha Aparthotel offers an exceptional base for skiing enthusiasts with numerous positive aspects highlighted by guests. Its proximity to the Baqueira ski station is a significant advantage, allowing guests to easily access excellent slopes. The aparthotel provides essential amenities for skiers, including a private ski locker with a key and a ski storage area. Just a short walk from a shuttle bus service, it’s conveniently located for those looking to hit the slopes with minimal hassle.
The apartments are well-equipped and comfortable, ensuring a restful stay after an exhilarating day of skiing. Guests appreciated the clean and cozy environment with everything necessary for both skiing adventures and relaxation afterward. The pool offers a refreshing spot for unwinding after a day on the slopes and the location is praised for its accessibility to both the ski area and the center of town, making it perfect for excursions around the Aran Valley.
Ideal for family trips, the aparthotel's convenience extends to public transportation, making it easy to get to the resort within five minutes. Overall, El Refugio de Aran Vielha Aparthotel stands out as a top choice for skiing trips, providing both excellent facilities and an unbeatable location near the best skiing spots in Baqueira.
3 Star
El Refugio de Aran Vielha Aparthotel generally offers a satisfactory experience for those seeking a three-star accommodation. The cleanliness and maintenance of the aparthotel are commendable with modern and comforting apartments that stand out compared to other aparthotels. Guests have noted that the facilities, including the hot shower and heater, function well throughout their stay, which adds to the comfort.
While some reviews hint at a preference for other nearby hotels, especially considering the price, many guests find the aparthotel to be good value for money, particularly during high-demand dates. It is generally perceived as offering great value for its location and services with quality facilities that align well with its three-star rating.
Check-in and check-out times are a bit restrictive, starting from 16:00 and early at 10:00, respectively. Also mentioned is the need for the restaurant and bar to reopen, which could enhance the overall guest experience. Despite not being very modern for a three-star hotel, it meets the typical expectations for its rating, providing basic amenities and services that satisfy most guests.
In summary, El Refugio de Aran Vielha Aparthotel offers a decent and reasonable stay suited to three-star standards. While it may not have special features, it adequately covers the basics, making it a good option for those looking for value within this category of accommodation.
Accessible
El Refugio de Aran Vielha Aparthotel is noted for its good accessible facilities, making it a prime choice for travelers with disabilities. The hotel features accessible common areas and rooms specifically tailored for guests with mobility issues. Multiple reviewers highlighted the accessibility of the building and apartments, noting features such as wide elevators suitable for wheelchairs, handrails along stairs and accessible crosswalks nearby.
The hotel boasts an accessible pool area and offers easy access for wheelchairs and strollers alike. Guests found the underground secure parking convenient, despite a high access ramp that could pose a challenge for some vehicles.
Although there was an instance of reception being closed upon arrival causing some delay, staff were generally praised for being friendly, kind and providing good information. The elevator system was frequently mentioned as a positive aspect, allowing for effortless navigation between floors.
Additionally, the hotel's location is favorable with good access to nearby shops and public transport, along with hints for accessible needs. Rooms were described as large, clean and comfortable with good heating, enhancing the overall stay for guests. Despite a minor issue with the height of the bathtub, El Refugio de Aran Vielha Aparthotel stands out as a great place for accessibility.
Indoor Pool
Nestled in the picturesque town of Vielha, El Refugio de Aran Vielha Aparthotel offers a delightful retreat with its standout heated indoor pool. Guests consistently highlight the warmth and coziness of the pool, making it a perfect place to unwind after a day of mountain excursions or skiing. Described as both pleasant and well-maintained, the heated pool is a major asset that enhances the overall experience of staying at the aparthotel. The convenience of having this feature available year-round is noted with patrons appreciating the ability to relax in the warm water regardless of the season.
The pool’s cleanliness and maintenance earn high marks, ensuring a hygienic and enjoyable swim. Families and solo travelers alike enjoy the benefit with many pointing out how the pool complements their suite amenities. Though some mentioned an excess of chlorine and the absence of a shower in the pool area, the overall sentiment remains highly positive with the heated pool often described as a highlight of the stay.
Complimentary access to the guided tours for the pool area, although used infrequently by guests, adds another layer of convenience. The indoor pool’s accessibility and consistent temperature make it a definite plus point, providing the ideal setting to relax and rejuvenate.
Yes, El Refugio de Aran Vielha Aparthotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at El Refugio de Aran Vielha Aparthotel.
No, El Refugio de Aran Vielha Aparthotel doesn't allow dogs.
Yes, parking facilities are available at El Refugio de Aran Vielha Aparthotel.
No, El Refugio de Aran Vielha Aparthotel doesn't have a gym.