Hilltop Inn & Suites
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHilltop Inn & Suites is celebrated for its convenient location, situated right off the freeway, which provides guests with easy access while maintaining a surprisingly peaceful atmosphere. Despite limited amenities nearby, the hotel's accessibility makes it an appealing choice for travelers seeking convenience without the typical noise associated with freeway-adjacent accommodations.
The hotel's rooms offer a mixed experience. Many guests appreciate the cleanliness and value for money, thanks, in part, to the diligent housekeeping staff. However, there are concerns about discrepancies between promotional images and actual room conditions, with some reports of small room sizes, outdated decor, and occasional cleanliness issues including unclean showers and roaches.
Cleanliness poses a significant challenge for Hilltop Inn & Suites, with numerous reviews pointing to problems like stained towels, dirty bed sheets, worn-out furniture, and unpleasant odors. The presence of bugs, including cockroaches and bed bugs, adds to the discomfort, which detracts from guests' overall experiences.
Despite these issues, the staff at Hilltop Inn & Suites generally receive positive remarks. Guests have praised the friendly and helpful nature of the staff, especially the front desk personnel and the night shift security guard. While there are a few instances of less favorable interactions, most guests find the staff accommodating and professional, enhancing their stay.
The beds, however, receive negative feedback regarding comfort and cleanliness. Guests mention hard and uncomfortable mattresses, issues with bed hygiene, and reports of bed bugs, all contributing to an unsatisfactory bedding experience.
Overall, Hilltop Inn & Suites presents a convenient and accessible location complemented by attentive staff, but struggles with cleanliness and room maintenance, affecting the overall guest experience.
The hotel's rooms offer a mixed experience. Many guests appreciate the cleanliness and value for money, thanks, in part, to the diligent housekeeping staff. However, there are concerns about discrepancies between promotional images and actual room conditions, with some reports of small room sizes, outdated decor, and occasional cleanliness issues including unclean showers and roaches.
Cleanliness poses a significant challenge for Hilltop Inn & Suites, with numerous reviews pointing to problems like stained towels, dirty bed sheets, worn-out furniture, and unpleasant odors. The presence of bugs, including cockroaches and bed bugs, adds to the discomfort, which detracts from guests' overall experiences.
Despite these issues, the staff at Hilltop Inn & Suites generally receive positive remarks. Guests have praised the friendly and helpful nature of the staff, especially the front desk personnel and the night shift security guard. While there are a few instances of less favorable interactions, most guests find the staff accommodating and professional, enhancing their stay.
The beds, however, receive negative feedback regarding comfort and cleanliness. Guests mention hard and uncomfortable mattresses, issues with bed hygiene, and reports of bed bugs, all contributing to an unsatisfactory bedding experience.
Overall, Hilltop Inn & Suites presents a convenient and accessible location complemented by attentive staff, but struggles with cleanliness and room maintenance, affecting the overall guest experience.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Hilltop Inn & Suites boasts a notably convenient location, positioned right next to a freeway, making it exceptionally easy to find whether arriving day or night. Guests appreciate the quiet and peaceful atmosphere, which is pleasantly surprising given its proximity to the bustling freeway. While there are limited nearby amenities, with just one food place and a gas station, the accessibility and ease of reaching the hotel are highlighted as strong points. The overall consensus is that the location of Hilltop Inn & Suites is great for travelers seeking convenient access without the noise usually associated with freeway-adjacent accommodations.
Hilltop Inn & Suites offers a mixed experience when it comes to their rooms, with certain aspects shining brighter than others. Guests frequently praised the rooms for being very nice and clean, highlighting the diligent efforts of the daily housekeeping staff, who were regarded as polite and professional throughout. Moreover, some travelers appreciated the reasonable pricing of the rooms, which suggests value for money under the right conditions.
However, there are notable caveats to consider for potential guests. Some reviews mention discrepancies between the promotional images and the actual room appearance, indicating a need for caution when booking. Issues such as small room sizes, dirty conditions, and outdated decor elements like carpets and wall paint were highlighted as areas for improvement. Instances of substandard cleaning, including reports of unclean showers and even roaches, suggest a need for vigilance and perhaps specific room requests.
In summary, while the Hilltop Inn & Suites garners positive remarks from its guests for cleanliness and value, there are significant drawbacks related to room maintenance and service which travelers should keep in mind when making their accommodations.
Hilltop Inn & Suites has received some negative feedback regarding the comfort and cleanliness of its beds. Guests have reported that the beds tend to be hard and uncomfortable, leading to back pain for some. Issues with cleanliness have also been highlighted, with remarks about dirty bed sheets that contained makeup and glitter, and beds that appeared not to be properly made or even lacking sheets altogether. There have been unsettling mentions of bed bugs, creating discomfort for guests. Additionally, complaints about weak bed frames and insufficient bedding materials like pillows made from egg crate material have been voiced, indicating an overall need for improvement in the bedding offered at the establishment.
Hilltop Inn & Suites struggles significantly with maintaining cleanliness standards, which is a major concern for guests. Many reviews describe rooms as unclean and mention issues like stained towels, dirty bed sheets, and worn-out furniture. The presence of bugs, including cockroaches, is alarming, with several reports of them appearing in the shower and bedroom areas. Additionally, the odor of mildew and other unpleasant smells permeates the rooms, adding to the discomfort. The hotel's lack of attention to essential cleaning tasks leads to an overall unkempt environment, leaving guests unsatisfied with their stay. The absence of proper hygiene practices detracts from the overall experience, overshadowing any potentially positive attributes of the establishment.
Hilltop Inn & Suites has garnered diverse feedback regarding its staff, with a leaning towards positive interactions. Many guests have been impressed by the overall friendliness and helpfulness of the team. Particular commendations were noted for the front desk personnel, who were frequently described as polite and accommodating. The security guard on the night shift received praise for providing a quick and smooth check-in experience, ensuring guests felt welcomed and secure. Technical support staff also earned positive remarks for their promptness in addressing guest concerns.
Although some reviews indicated less favorable experiences, highlighting instances where staff were perceived as unfriendly or rude, these seem to be outliers in the general impression. For those seeking a straightforward rest with attentive service, Hilltop Inn & Suites appears to leave many guests satisfied with their interactions with the staff.
Location Show Map
Location
Rooms
However, there are notable caveats to consider for potential guests. Some reviews mention discrepancies between the promotional images and the actual room appearance, indicating a need for caution when booking. Issues such as small room sizes, dirty conditions, and outdated decor elements like carpets and wall paint were highlighted as areas for improvement. Instances of substandard cleaning, including reports of unclean showers and even roaches, suggest a need for vigilance and perhaps specific room requests.
In summary, while the Hilltop Inn & Suites garners positive remarks from its guests for cleanliness and value, there are significant drawbacks related to room maintenance and service which travelers should keep in mind when making their accommodations.
Beds
Cleanliness
Staff
Although some reviews indicated less favorable experiences, highlighting instances where staff were perceived as unfriendly or rude, these seem to be outliers in the general impression. For those seeking a straightforward rest with attentive service, Hilltop Inn & Suites appears to leave many guests satisfied with their interactions with the staff.
Yes, Hilltop Inn & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilltop Inn & Suites.
No, Hilltop Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at Hilltop Inn & Suites.
No, Hilltop Inn & Suites doesn't have a gym.
Location Show Map
More Options
