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Summary of reviewsHotel Heintz in Vianden receives widespread appreciation for its picturesque and central location, positioning guests within easy walking distance to key attractions like the Vianden Castle, hiking trails, local shops and eateries. The charming and serene surroundings, complemented by well-maintained historic architecture and cozy decor, add to the hotel’s allure and contribute significantly to a positive guest experience.
The breakfast at Hotel Heintz is a highlight, consistently praised for its quality, freshness and generous portions. Guests enjoy the personalized service and pleasant setting, likened to a historic inn. The breakfast is served in a clean and cozy room, enhancing the welcoming atmosphere. While some guests desire more variety, overall satisfaction remains high.
Though the hotel does not offer an in-house dinner service, numerous nearby restaurants provide ample dining options. This minor drawback is mitigated by the positive dining experiences found within walking distance, including fine recommendations such as Restaurant Fuku. Guests also appreciate the ability to enjoy self-prepared dinners like picnics on the balcony and drinks on the terrace until 8 PM.
The rooms at Hotel Heintz are commended for their spaciousness, cleanliness and comfort. Features such as balconies with scenic views, modern and well-equipped bathrooms and thoughtful decor provide a blend of modern comfort and rustic charm. Family rooms are notably suitable, offering ample space and convenience. Despite occasional comments about small room sizes and a lack of air conditioning, the overall feedback on the accommodations is favorable.
Cleanliness is a standout aspect with guests frequently noting the hotel’s immaculate condition. Daily cleaning services ensure that both rooms and common areas remain pristine, contributing to the comfortable and inviting atmosphere.
The hotel staff, including both employees and owners, receive high marks for their friendliness, professionalism and attentive service. Many reviews highlight the warm and welcoming reception, the family atmosphere and the helpfulness of the staff, who go out of their way to ensure a pleasant stay.
Parking options are available though they come with some limitations and costs. Guests advise reserving spots in advance due to high demand. While some found the parking fees expensive, others appreciated the convenience and security offered. Alternative free public or street parking is available, albeit with some effort to find.
Families find Hotel Heintz particularly accommodating with spacious family rooms and suites, a welcoming environment and thoughtful amenities like free motorcycle garage use. The tranquil and picturesque setting further enhances the family-friendly experience.
The beds at Hotel Heintz generally receive positive reviews for comfort with many guests enjoying restful sleep. Cleanliness and spaciousness of the beds are often highlighted, although a few guests noted inconsistencies in mattress quality or firmness.
Overall, Hotel Heintz offers a charming and comfortable stay, characterized by a unique blend of historic and modern elements, exceptional service and a prime location. Its well-maintained rooms, quality breakfast and friendly staff make it an excellent three-star choice, frequently surpassing guests' expectations. Show more
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Hotel with Parking
Situated near Diekirch in Vianden, this hotel provides parking facilities for its guests.
3-Star Hotel
This hotel is located in a quiet and beautiful location, ideal for those looking to escape noise. It offers a classic atmosphere and is recommended for an excellent three-star experience.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Room Types
Double RoomThis room features one double bed and a seating area with flat-screen cable TV and a private bathroom with shower.
Double Room with Garden View and BalconyThis room has a balcony overlooking the garden and the ancient town walls of Vianden.
Superior Family RoomThis room consists of 1 double room and 1 twin bedroom connected together by a bathroom with shower. The seating area features a flat-screen cable TV and free WiFi is available throughout.
Standard Family RoomThis room features a seating area with flat-screen cable TV and a private bathroom with shower.
This room consists of 2 double rooms connected together by a bathroom with shower. Each room has got one flat-screen cable TV.
Suite with Garden View and BalconyThis suite features a balcony overlooking the garden and the ancient town walls of Vianden. It has a separate lounge with a flat-screen cable TV and a bathroom with shower.
Twin RoomThis room features two single beds and a seating area with flat-screen cable TV and a private bathroom with shower.
Superior Family Room with Garden View & BalconyThis room consists of 1 double room and 1 twin bedroom connected together by a bathroom with shower. The seating area features a flat-screen cable TV and free WiFi is available throughout.
This room has a balcony overlooking the garden and the ancient town walls of Vianden.
Guest Reviews
8.4
Very Good
Location
Nestled in the picturesque town of Vianden, Hotel Heintz boasts a truly exceptional location that receives consistent praise from its guests. Positioned centrally, it offers easy access to the town's historic and natural attractions, including the Vianden Castle, which is just a short walk away. The hotel's serene surroundings offer beautiful views with the lush green meadows and charming cobblestone streets adding to its fairy-tale appeal.
The hotel's central position makes it ideal for exploring the area's cultural landmarks, hiking trails and dining spots. Guests frequently highlight how everything is within walking distance, from the riverfront to local shops and eateries. This convenience extends to the hotel's location on the main street, which provides a tranquil ambiance despite being in the heart of the town.
The property itself is described as beautifully maintained with attention to historic architecture and cozy decor, enhancing the charm of Vianden. The ambiance is quiet and relaxed, providing a perfect retreat after a day of sightseeing. Whether it's the proximity to key attractions or the inherent charm of the village setting, Hotel Heintz's location is a recurring highlight that significantly enhances the guest experience.
Breakfast
Hotel Heintz offers a widely praised breakfast experience, as confirmed by numerous guest reviews highlighting its high quality and pleasant presentation. The breakfast is often described as delicious, generous and well-organized with many guests appreciating the freshness and variety of offerings, including freshly prepared continental options and tasty coffee. Personalized service is a key feature with breakfast frequently served at the table, enhancing the cozy and welcoming atmosphere.
The staff's professionalism and friendliness are often mentioned, contributing to a positive breakfast experience. The breakfast room itself is noted for its clean and pleasant setting, sometimes reminiscent of a historic inn, which adds to the overall charm of the meal.
However, there are occasional remarks about limited variety and repetitiveness in the daily selection. Some guests noted a desire for more extensive options, such as different types of bread or additional choices like fruit and muesli. The perceived value somewhat varies with some finding it on the expensive side for what is provided, although others consider it reasonably priced, especially given the generous portions and attentive service.
Overall, the breakfast at Hotel Heintz is largely celebrated for its quality, taste and the attentive, personalized service that enhances the guests' start to the day.
Dinner
Visitors to Hotel Heintz consistently commend the friendly staff and the quality of the breakfast offered, despite it not being particularly varied. One of the most notable aspects of the reviews is the absence of a restaurant for dinner within the hotel. Guests often express their disappointment that no dinner service is available and note that it would have enhanced their stay.
However, this does not detract entirely from the dining experience, as there are plenty of good restaurants nearby. Some guests have mentioned specific eateries, like Restaurant Fuku, that provide delicious food within walking distance. The village itself offers various dining options, although availability might fluctuate with the seasons.
Though dinner is not available at the hotel, some have enjoyed bringing in their own meals, such as having a picnic dinner with wine on the balcony.
Lastly, guests appreciate the opportunity to enjoy drinks on the terrace until 8 PM. Overall, while the lack of an evening restaurant is a downside, the surrounding area offers enough variety to satisfy most culinary preferences.
Rooms
The rooms at Hotel Heintz largely receive praise for their spaciousness, cleanliness and comfort. Many guests appreciated the modern yet cozy feel of the accommodations, highlighting features such as balconies with beautiful views, modern bathrooms and thoughtful decor including antique objects. Family rooms, especially those with connecting spaces, were noted for their suitability and comfort. Daily cleaning services left rooms spotless and the presence of coffee makers was a notable convenience for some.
Most rooms were well-maintained and offered ample space with some guests describing them as bright, elegant and beautifully furnished. The quiet location towards the back of the hotel was mentioned positively by several reviewers. Functional touches like well-organized bathrooms and comfortable beds added to the overall pleasant experience.
However, some reviews pointed out drawbacks such as small room size, lack of air conditioning and insufficient seating areas. Despite these minor issues, the hotel maintained a positive reception for its well-kept rooms, peaceful atmosphere and beautiful terrace views. Overall, the accommodations at Hotel Heintz provide a mix of modern comfort and rustic charm, making it a suitable stay for various types of travelers.
Beds
The beds at Hotel Heintz have garnered a mix of reviews with many guests highlighting the comfort and quality of their sleep experience. A notable number of visitors found the beds to be comfortable with some even describing them as delicious or very good. Spacious and large beds were often mentioned, adding to the sense of comfort. Numerous reviews appreciated the bedding, citing its comfort and praised the pillows for contributing to a restful sleep. Cleanliness was also a recurring theme with guests remarking on the clean and well-maintained condition of the beds and bedding.
However, there were mentions of inconsistencies with some beds being described as hard or the mattresses needing replacement. A few reviews pointed out that certain beds were creaky or springy and in some instances, the pillows were considered too flat or small. Despite these occasional drawbacks, the overall sentiment leaned towards a positive sleep experience, making the beds at Hotel Heintz a strong point for many travelers.
Cleanliness
Hotel Heintz has garnered praise from guests for its exceptional cleanliness, contributing to an overall comfortable and inviting atmosphere. Guests frequently highlighted the well-maintained state of the hotel with rooms being described as spacious, tidy and impeccably clean. Daily cleaning services ensure that rooms remain spotless and inviting, adding to the high standards of hygiene maintained throughout the property.
The hotel's well-maintained and neat appearance extends to all areas, including the bathrooms, which guests found to be modern and hygienically clean. Attention to detail from the cleaning staff ensures a pristine environment, enhancing the overall guest experience.
Despite a few mentions of minor oversights, such as occasional dust in some areas, the majority of reviews reflect a positive consensus on the cleanliness and upkeep of Hotel Heintz. The establishment's commitment to hygiene and tidiness undoubtedly adds to its charm and comfort, making it a preferred choice for travelers seeking a clean and pleasant stay.
Staff
Hotel Heintz stands out for its exceptional team with numerous guests highlighting the incredible friendliness and professionalism of both the staff and owners. Visitors frequently mention the warm, welcoming reception they received upon arrival, which set a positive tone for their stay. The staff's commitment to customer service is palpable with many reviews noting their attentiveness, helpfulness and always-smiling demeanor.
Several guests appreciated the personal touch of the management and staff, who often went out of their way to ensure a pleasant stay. This attention to detail extended from providing helpful tips about local attractions and parking to ensuring that any forgotten items were promptly addressed. The family atmosphere created by the hotel’s team added an extra layer of comfort and hospitality, making guests feel right at home.
The reception and service quality were particularly praised with comments about efficient, respectful and professional staff consistently popping up. The team’s proficiency in English further facilitated a comfortable and communicative environment for international travelers. Overall, the team at Hotel Heintz not only met but exceeded expectations, reinforcing their reputation for delivering excellent customer service in a friendly and respectful manner.
Parking
Hotel Heintz offers a range of parking options, though guests frequently highlight the limitations and costs associated with these choices. The hotel provides private parking in its courtyard or garage, which comes at a fee—typically 15 or 18 euros per day. Motorcyclists were pleased with the secure and sometimes free, parking spaces available for their vehicles.
It is highly recommended to reserve a parking spot in advance due to limited availability, especially during city events or peak times. Some guests found the paid parking expensive, while others appreciated the convenience it offered, despite the cost.
For those unable to secure a spot at the hotel, there are a few alternative options. Free public parking can be found about a 10-minute walk away or, in some cases, free street parking is available nearby at night. However, the search for these spots can be time-consuming and challenging.
Overall, while parking at Hotel Heintz is well-organized, securing a space requires planning and an additional fee.
Family
At Hotel Heintz, families can expect a warm and welcoming atmosphere that feels authentic and cozy. The hotel is notably family-run, which enhances its friendly and hospitable vibe. It offers excellent accommodation options for families, including spacious, neat and tidy family rooms and suites that are ideal for both small and larger family groups. The interconnecting family room, in particular, is perfectly suited for a family of four and one of the family rooms on the third floor comes with all modern comforts.
Children seem to enjoy their stay here, loving their own space within the family room setup. Additionally, the family suite is comfortable even for families with teenagers. Besides offering good family-oriented accommodation, the hotel also caters to guests arriving on motorcycles by providing a garage free of charge, which is an added convenience for family trips involving motorcycling.
The hotel’s surroundings are beautiful, further enhancing the family-friendly experience. Guests can expect to find a quiet and pleasant environment that is perfect for a family stay. This combination of comfort, authentic hospitality and thoughtful amenities makes Hotel Heintz an excellent choice for families seeking a homely and relaxing getaway.
3 Star
Hotel Heintz offers a pleasant and unique stay that stands out among three-star accommodations. Guests highlighted its classic and vintage charm with a unique and welcoming family atmosphere. The hotel boasts a range of five-star amenities while maintaining three-star prices, making it an excellent choice for travelers seeking value without compromising on quality.
Although the breakfast is noted as acceptable for a three-star hotel, the lack of evening restaurant service aligns with typical expectations for this category. The spacious triple rooms and overall neatness of the hotel contribute to a comfortable stay. Its friendly and welcoming staff further enhance the positive guest experience.
Situated in a quiet, beautiful location, Hotel Heintz provides a peaceful retreat, ideal for those looking to escape noise. The hotel's classic elements and atmosphere make it a reasonable and recommended choice for an excellent three-star experience.
No, Hotel Heintz doesn't have any pool.
No, a spa isn't available at Hotel Heintz.
No, Hotel Heintz doesn't allow dogs.
Yes, parking facilities are available at Hotel Heintz.