Mercure Paris Velizy
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Summary of reviewsMercure Paris Velizy garners overall positive feedback, especially from families and business travelers.
The hotel’s prime location near the Westfield shopping mall and numerous dining options is a standout feature, providing considerable convenience for guests who enjoy shopping and eating out. Proximity to public transportation and major highways offers easy access to Paris and Versailles, though the distance to central Paris can be a drawback. Many guests appreciate the calm and safe environment, ideal for unwinding after sightseeing.
Breakfast at Mercure Paris Velizy consistently receives high praise. Guests enjoy the wide variety of cold and hot buffet options, including regional products and specialty coffees, describing the experience as hearty and satisfying. The quality of French products, such as croissants and fresh juices, is particularly noted, although some guests find the breakfast price steep.
Dinner experiences are mixed. While some guests commend the quality and affordability of the meals, others criticize the limited menu, particularly for vegan or vegetarian options and mention issues like long waiting times and inconsistent food quality. Unexpected restaurant closures and expensive meal costs were also noted drawbacks.
Rooms are generally spacious, clean and comfortable, making them a hit with families. However, numerous guests point out the need for renovation, citing worn-out carpets, peeling wallpaper and outdated facilities. Maintenance issues and soundproofing concerns are frequently mentioned.
Cleanliness is a mixed aspect. While some rooms are well-maintained, other areas of the hotel need attention with reports of dirty bathrooms, stained sheets and mold. The swimming pool’s cleanliness is a significant concern, despite being popular for its warm and family-friendly environment.
The staff are widely regarded as friendly, professional and attentive, significantly enhancing the guest experience. Individual staff members are often highlighted for exceptional service, although there are occasional mentions of unresponsiveness.
The free WiFi service is inconsistent, ranging from fast connectivity to periods of no service. Guests report difficulties accessing WiFi and poor connectivity, impacting the overall experience.
The gym is a well-equipped and praised facility, providing a variety of workout options in a maintained environment, while the pool, despite its popularity, has challenges with cleanliness and safety.
Parking is another positive aspect with ample, secure and mostly free options. However, some guests find the parking fee excessive and note accessibility issues due to construction and narrow spaces.
Families particularly benefit from the spacious rooms and child-friendly amenities like play areas, arcade games and a small pool. The hotel’s dog-friendly policy and practical amenities, such as a gym and convenient dining options, further enhance its appeal for family stays.
Overall, Mercure Paris Velizy offers a positive experience for guests prioritizing convenience, family-friendly amenities and friendly service, despite areas needing improvement in maintenance and dining variety.
Categories
The hotel’s prime location near the Westfield shopping mall and numerous dining options is a standout feature, providing considerable convenience for guests who enjoy shopping and eating out. Proximity to public transportation and major highways offers easy access to Paris and Versailles, though the distance to central Paris can be a drawback. Many guests appreciate the calm and safe environment, ideal for unwinding after sightseeing.
Breakfast at Mercure Paris Velizy consistently receives high praise. Guests enjoy the wide variety of cold and hot buffet options, including regional products and specialty coffees, describing the experience as hearty and satisfying. The quality of French products, such as croissants and fresh juices, is particularly noted, although some guests find the breakfast price steep.
Dinner experiences are mixed. While some guests commend the quality and affordability of the meals, others criticize the limited menu, particularly for vegan or vegetarian options and mention issues like long waiting times and inconsistent food quality. Unexpected restaurant closures and expensive meal costs were also noted drawbacks.
Rooms are generally spacious, clean and comfortable, making them a hit with families. However, numerous guests point out the need for renovation, citing worn-out carpets, peeling wallpaper and outdated facilities. Maintenance issues and soundproofing concerns are frequently mentioned.
Cleanliness is a mixed aspect. While some rooms are well-maintained, other areas of the hotel need attention with reports of dirty bathrooms, stained sheets and mold. The swimming pool’s cleanliness is a significant concern, despite being popular for its warm and family-friendly environment.
The staff are widely regarded as friendly, professional and attentive, significantly enhancing the guest experience. Individual staff members are often highlighted for exceptional service, although there are occasional mentions of unresponsiveness.
The free WiFi service is inconsistent, ranging from fast connectivity to periods of no service. Guests report difficulties accessing WiFi and poor connectivity, impacting the overall experience.
The gym is a well-equipped and praised facility, providing a variety of workout options in a maintained environment, while the pool, despite its popularity, has challenges with cleanliness and safety.
Parking is another positive aspect with ample, secure and mostly free options. However, some guests find the parking fee excessive and note accessibility issues due to construction and narrow spaces.
Families particularly benefit from the spacious rooms and child-friendly amenities like play areas, arcade games and a small pool. The hotel’s dog-friendly policy and practical amenities, such as a gym and convenient dining options, further enhance its appeal for family stays.
Overall, Mercure Paris Velizy offers a positive experience for guests prioritizing convenience, family-friendly amenities and friendly service, despite areas needing improvement in maintenance and dining variety.
Hotel near Golf Courses
This hotel features a golf course within 3 km and Golf de la Boulie is a 5-minute drive away. Le Golf National is 14 km from the hotel.
Family Friendly Hotel
This Mercure hotel is located in Vélizy-Villacoublay, within a reasonable distance of Versailles, and provides the expected level of service and amenities from the Mercure brand, suitable for families.
Dog Friendly Hotel
This hotel is recognized for its pet-friendly policies, accommodating both dogs and children with facilities that make travel more convenient. Some guests even noted that their dogs received special treatment, including cushions, bowls and treats in the room.
Business Hotel
This hotel offers meeting facilities and standard business amenities. It is a reliable option for business travelers seeking a convenient and well-equipped base in Velizy.
4-Star Hotel
This hotel offers reliable amenities and services. It provides comfortable rooms and a convenient location.
Hotel with Indoor Pool
This hotel offers an indoor pool facility for guests. It provides a convenient option for swimming and relaxation during your stay.
Hotel with Heated Pool
This hotel property includes a heated pool, providing guests with a dedicated facility for swimming and relaxation during their stay.
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
Guest Reviews
Mercure Paris Velizy boasts a prime location that appeals to both leisure and business travelers due to its proximity to multiple points of interest and amenities. Situated close to the expansive Westfield shopping mall, guests can enjoy easy access to a plethora of shopping and dining options, making it a convenient spot for those who love to shop and dine out. The hotel is also within walking distance to various restaurants and a large grocery store, enhancing the overall convenience for visitors.
For tourists looking to explore key attractions, the hotel offers a strategic base to visit both Paris and Versailles. With public transportation options like buses, trams and nearby metro connections, as well as easy car access, navigating to these destinations is relatively straightforward. Guests also appreciate the calm and safe environment, coupled with the quiet ambiance of the hotel's surroundings, making it ideal for those looking to relax after a day of sightseeing.
However, the hotel's location does present certain challenges. Some visitors note its distance from central Paris, which may require up to 60 minutes by public transportation. Additionally, ongoing construction work around the hotel can complicate access and might detract from the aesthetic appeal of the immediate area. Despite these minor inconveniences, the location's benefits, such as proximity to transportation hubs, major highways and shopping centers, outweigh the drawbacks for many guests.
Overall, Mercure Paris Velizy's location is particularly well-suited for visitors who prioritize shopping and accessibility to Paris and Versailles while valuing a peaceful environment.
The breakfast experience at Mercure Paris Velizy receives notably high praise from guests. Many applauded the extensive and varied options available, highlighting the inclusion of both cold and hot buffets, regional products and specialty coffees. Terms like hearty, rich assortment, top-notch and fantastic were frequently used to describe the offerings. Several reviews mentioned the breakfast being delicious, bountiful and featuring a wide variety of choices suitable for different tastes.
Guests appreciated the quality of French products on offer, including fresh juices, croissants, pains au chocolat and bread. The breakfast team was also commended for their professionalism and friendliness. For those who value high-quality, diverse breakfast options, there are many positive reports about the selection that left visitors feeling satisfied and ready for their day.
However, some guests found the price of the breakfast on the expensive side and a few mentioned occasional issues with replenishment and the freshness of specific items like fruit salad. Despite these minor drawbacks, the overall consensus emphasizes a highly enjoyable and well-rounded breakfast experience that matches the hotel's four-star status.
The dining experience at Mercure Paris Velizy receives mixed reviews from guests. On the positive side, many praised the dinners as very good, delicious and enjoyable, highlighting quality products and well-cooked meals. Additionally, the M22 bar's cocktails were appreciated and some found the dinner menu affordable and offering good value for money.
However, several issues were frequently mentioned. Guests found the restaurant menu to be limited, often with little variety and sometimes lacking options, especially for vegans or vegetarians. The quality of food was inconsistent with some describing it as dreadful, poor or even microwaved. Many experienced long waiting times due to understaffing with some diners waiting over an hour for their meal.
There were complaints about the restaurant being closed unexpectedly, leading to a lack of dinner options and forcing guests to order room service or settle for the limited buffet. The cost of meals was also a concern with some finding it expensive for the quality offered. The children's menu and overall service also drew criticism for being subpar.
In summary, while the Mercure Paris Velizy dining experience has its strengths, particularly when it comes to specific menu items and the bar, there are significant areas for improvement in terms of variety, service efficiency and overall food quality.
The rooms at Mercure Paris Velizy receive mixed feedback from guests. On the positive side, a common highlight is the room size with numerous guests appreciating the spaciousness, making them comfortable for families as well. The rooms are often described as clean, tidy and well-equipped and many have found the large beds to be comfortable. Daily cleaning is generally maintained, adding to the overall comfort. Furthermore, the proximity to the Westfield Velizy shopping center and the convenience of amenities like a swimming pool and gym are appreciated.
However, a significant number of reviews also mention the need for renovation and maintenance. Guests have pointed out signs of aging, such as worn-out carpets, peeling wallpaper, noisy air conditioning and plumbing issues. There are frequent mentions of rooms being outdated and in desperate need of a refresh with some guests experiencing cleanliness issues and unpleasant odors. Problems with heating and soundproofing are also noted, indicating some discomfort during the stay.
Overall, while the generosity of space and comfort are consistent positives for the rooms at Mercure Paris Velizy, maintenance and modernization are areas needing attention to meet guest expectations fully.
At 'Mercure Paris Velizy,' the beds have received considerable praise for their comfort and quality. Many guests have highlighted the extremely comfortable beds, noting the excellence of the mattresses and bedding. Large beds, including king-size and double beds, are frequently mentioned with guests appreciating both their size and comfort. The spacious rooms complement the bedding, making the overall experience highly satisfying.
Guests have repeatedly described the comfort of the bedding as top-notch with soft pillows and clean linens contributing to a good night’s sleep. The quality and cleanliness of the bed linens further enhance the restful experience. It's clear that the hotel places a significant emphasis on maintaining comfortable and clean sleeping arrangements, ensuring guests can relax and rejuvenate during their stay.
Despite the overwhelmingly positive feedback, a few guests did mention issues such as uncomfortable pillows and squeaky beds. However, these comments were in the minority compared to the numerous affirmations of comfortable and large beds that "slept well."
Overall, 'Mercure Paris Velizy' excels in providing a pleasant sleeping environment, thanks to its commitment to quality bedding and spacious, comfortable beds.
The Mercure Paris Velizy presents a mixed bag when it comes to cleanliness, a key point highlighted by numerous guests. On the positive side, many reviews note the rooms being clean, comfortable and spacious with some even describing the hotel as very clean and well-equipped. Daily cleaning services are generally provided with guests appreciating clean towels and tidy rooms.
However, the negatives are hard to ignore. Several reviews pointed out that the hotel needs significant maintenance and a refresh. Frequent complaints included dirty bathrooms, stained sheets and overall poor hygiene. Specific issues like mold, clogged sinks and unclean carpets were repeatedly mentioned. The swimming pool also drew criticism for being frequently dirty and crowded with reports of hair and other debris present.
Many areas of the hotel, such as common spaces, elevators and even the reception, reportedly suffer from neglect and inadequate cleaning. The hotel seems to be in a rundown state overall with outdated facilities needing urgent renovation. Some guests also mentioned that the cleaning products and daily housekeeping routines are lacking, which contributes to the unsatisfactory levels of cleanliness.
In conclusion, while the Mercure Paris Velizy offers some clean and well-maintained rooms, the general state of the hotel leaves much to be desired concerning hygiene and upkeep. Guests seeking pristine conditions may find this establishment falling short of expectations.
Guest reviews of the Mercure Paris Velizy highlight the hotel's staff as predominantly friendly, kind and welcoming. Many guests consistently describe the staff as very pleasant, attentive and helpful, frequently mentioning individual staff members such as Flavia, Suzanna and Jonovan for their exceptional service. The reception and bar staff are praised for their professionalism and courtesy with several comments noting their warm smiles and efficiency in handling requests.
Despite a few mentions of unresponsiveness and unprofessional behavior, the majority of feedback underscores the staff's effort to provide prompt and efficient service. The reception area generally receives commendations, although some guests noted specific instances of perceived favoritism and occasional disorganization.
Overall, the staff's attentiveness and hospitable nature significantly enhance the guest experience with many reviews lauding their English proficiency and their ability to make guests feel warmly welcomed. Exceptional mentions are given to the welcoming and informative manner of specific staff members, contributing to the hotel's reputation for excellent customer service.
The WiFi situation at Mercure Paris Velizy appears to be a mixed bag. On the positive side, guests have access to free WiFi and some have reported a good or even fast connection in certain instances. However, reviews highlight several significant issues: many guests experienced periods with no WiFi at all, a poor or limited signal throughout the hotel and difficulty with accessing the WiFi. Additionally, problems with in-room phones and other connectivity issues, such as poor smartphone integration, were noted. Despite having good internet at times, the inconsistency and management's lack of responsiveness to these issues were recurring complaints. Overall, while the WiFi can be a positive aspect, it is not consistently reliable.
Mercure Paris Velizy boasts a highly praised gym facility that has received positive feedback from numerous guests. Visitors frequently highlight the gym as being well-equipped and tidy, providing a variety of workout options in a maintained environment. The fitness room is noted for its modern equipment and ample availability, catering to both casual users and fitness enthusiasts alike. Additionally, the gym remains open until 11pm, offering flexibility for those with busy schedules. Complementing the gym, guests have also enjoyed the excellent swimming pool onsite, further enhancing the overall fitness amenities offered by the hotel. Overall, the gym at Mercure Paris Velizy stands out as a top-notch facility, contributing to a quality fitness experience for guests.
The pool at Mercure Paris Velizy receives mixed feedback from guests. On the bright side, it is frequently described as heated, nice, warm and clean, making it a popular spot for families and children. The flexibility of the opening hours, from early morning until late at night, adds to its appeal. The pool area is generally kept clean and the indoor pool offers convenience regardless of the weather.
However, there are significant downsides mentioned by several guests. Many reviews highlight cleanliness issues, citing dirty water, clumps of hair and a need for better maintenance and vacuuming. The slippery stairs and pool perimeter pose safety concerns with a few guests even encountering accidents. The pool size and depth, often described as small and shallow, limit its functionality for serious swimming. There are also reports of overcrowding, inadequate sunbeds and unpleasant odors, detracting from the overall experience.
In essence, while the heated pool at Mercure Paris Velizy can be a delightful and well-maintained spot for relaxation and family fun, it faces substantial criticisms regarding cleanliness and safety that the management needs to address to meet guests' expectations fully.
Mercure Paris Velizy offers a variety of parking options that have generally satisfied many of its guests. Visitors frequently appreciate the ample and spacious parking available on-site with several mentioning the secure and free parking as a significant advantage. The facility's large parking lot is often highlighted as a major convenience and the presence of covered parking adds to the sense of security for guests' vehicles.
However, there are recurring concerns about organization and fees. Some guests find the parking fee of 12 euros per day to be excessive, especially when it is not clearly communicated beforehand. Paid parking has been mentioned frequently, sometimes with confusion about additional charges or unexpected fees at checkout. The accessibility of the parking area can be challenging, particularly with ongoing construction and narrow spaces in the garage.
Despite these issues, the convenience of having ample parking directly at the hotel and the secure nature of the parking area are seen as definite positives by many guests, enhancing the overall appeal of the Mercure Paris Velizy.
Mercure Paris Velizy emerges as an exceptional choice for families seeking a comfortable and enjoyable stay. The hotel is especially praised for its spacious and well-arranged family rooms, equipped to accommodate up to four people with options for connected rooms offering both double and separate beds. The facility's family-friendly vibes are bolstered by attentive and welcoming staff who ensure a cozy atmosphere.
Activities for children are plentiful and varied—there's a play area featuring an inflatable castle, a foosball table, table tennis, arcade games and a small but delightful swimming pool tailored for kids. These facilities have garnered much love from the younger guests, making the venue a cheerful and relaxing space for family-oriented vacations.
Mercure Paris Velizy offers practical amenities like a gym and a range of dining options with a timely menu service, enhancing the overall family stay experience. The hotel's dog-friendly policy is also a boon for families traveling with pets. Though not ideal for every baby-related request, the overall family-friendly environment has made for many memorable visits. Families have enjoyed not just the hotel amenities but also the accessible location, which adds to the convenience of exploring Paris.
In essence, the Mercure Paris Velizy excels in providing a homely yet engaging environment, making it a top recommendation for families looking to create cherished memories together.
Mercure Paris Velizy appears to be a mixed experience for many guests. While the hotel has an appearance typical of a 4-star establishment, significant discrepancies were noted in maintaining that standard. Several reviews highlight that the facilities and services offered are not on par with what one would expect from a four-star hotel. Issues such as outdated decor, stained rooms, peeling wallpaper and broken furniture detract from the quality. Some guests also report that the restaurant and dining experience do not meet 4-star expectations with service falling short.
However, the hotel does have positives. The location near the Westfield shopping mall is convenient and it offers a peaceful atmosphere. Some guests noted courteous staff and well-maintained common areas. The breakfast is varied and meets 4-star standards and the presence of 24-hour security adds a sense of safety. Overall, while a few guests were satisfied, many felt the hotel falls short of its four-star rating, suggesting it might be more aptly categorized as a 3-star establishment.
Mercure Paris Velizy emerges as a solid and highly recommended choice for business travelers. The hotel is strategically located near offices, malls and tram stations, making it incredibly convenient for business trips. The facilities are well-suited for corporate needs, featuring meeting rooms and a coworking corner, which provide ideal spaces for work and collaboration. The hotel also impresses with its quality of business support, despite some noted issues with business machines and a complex organization process. Late-night room service and the overall quality of room service add to the convenience, making it a reliable option for busy professionals. Affordably priced and highly functional, the Mercure Paris Velizy stands out as an excellent venue for business stays.
The Mercure Paris Velizy has been positively noted for its accessibility features, making it a viable option for guests with disabilities. The hotel and its restaurant are accessible and there is convenient access to the pool at all times. It is easily reachable by car and on foot. Parking, including for wheelchairs, is available, though enforcement of wheelchair-specific spaces has been an issue.
Guests also appreciated the accessible room comforts and the kids-friendly building facilities. Despite ongoing construction and occasional road closures around the hotel, accessibility remains manageable. However, there were some complaints about the elevator frequently malfunctioning and a lack of diversion signs during construction work. The staff received praise for their kindness and assistance, contributing positively to the overall accessible experience.
The reviews for the heated pool at Mercure Paris Velizy highlight several positive aspects, making it a key feature of the hotel. Guests frequently describe the pool as nice, clean and well-maintained, emphasizing its pleasant warmth. Many reviews specifically mention that the water temperature remains consistent and comfortable, often noted to be at around 30 degrees. Families find the pool particularly convenient, located in the basement and accessible from early morning until late at night (6am to 11pm). Overall, the heated pool is a favored amenity, appreciated for its warmth and cleanliness, adding to the appeal of staying at Mercure Paris Velizy.
Guests of Mercure Paris Velizy frequently praise the hotel's indoor pool, highlighting its cleanliness and the fact that it is wonderfully heated. Many find this amenity to be a particularly nice feature, adding to the overall enjoyment of their stay. The pool’s indoor setting ensures it is usable year-round with several comments noting how warm and pleasant it is. The extended hours with the pool open until 11 pm, offer added convenience for guests. While there is no lifeguard present, the indoor pool area functions well and provides a quality experience. Overall, the indoor pool at Mercure Paris Velizy is appreciated for its warmth, cleanliness and accessible hours, contributing positively to guest satisfaction.
Mercure Paris Velizy is recognized for its pet-friendly policies, accommodating both dogs and children with facilities that make travel more convenient. Pets are welcome at the hotel and some guests even noted that their dogs received special treatment, including cushions, bowls and treats in the room. Despite these thoughtful amenities, there have been some complaints about loud dogs barking, which at times disrupted the overall experience for other guests. Additionally, while dogs are allowed in the hotel, they are not permitted to join guests during breakfast. The hotel's dog-friendly atmosphere is appreciated, though there is room for improvement in managing noise levels to ensure a more restful stay for everyone.
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Location
For tourists looking to explore key attractions, the hotel offers a strategic base to visit both Paris and Versailles. With public transportation options like buses, trams and nearby metro connections, as well as easy car access, navigating to these destinations is relatively straightforward. Guests also appreciate the calm and safe environment, coupled with the quiet ambiance of the hotel's surroundings, making it ideal for those looking to relax after a day of sightseeing.
However, the hotel's location does present certain challenges. Some visitors note its distance from central Paris, which may require up to 60 minutes by public transportation. Additionally, ongoing construction work around the hotel can complicate access and might detract from the aesthetic appeal of the immediate area. Despite these minor inconveniences, the location's benefits, such as proximity to transportation hubs, major highways and shopping centers, outweigh the drawbacks for many guests.
Overall, Mercure Paris Velizy's location is particularly well-suited for visitors who prioritize shopping and accessibility to Paris and Versailles while valuing a peaceful environment.
Breakfast
Guests appreciated the quality of French products on offer, including fresh juices, croissants, pains au chocolat and bread. The breakfast team was also commended for their professionalism and friendliness. For those who value high-quality, diverse breakfast options, there are many positive reports about the selection that left visitors feeling satisfied and ready for their day.
However, some guests found the price of the breakfast on the expensive side and a few mentioned occasional issues with replenishment and the freshness of specific items like fruit salad. Despite these minor drawbacks, the overall consensus emphasizes a highly enjoyable and well-rounded breakfast experience that matches the hotel's four-star status.
Dinner
However, several issues were frequently mentioned. Guests found the restaurant menu to be limited, often with little variety and sometimes lacking options, especially for vegans or vegetarians. The quality of food was inconsistent with some describing it as dreadful, poor or even microwaved. Many experienced long waiting times due to understaffing with some diners waiting over an hour for their meal.
There were complaints about the restaurant being closed unexpectedly, leading to a lack of dinner options and forcing guests to order room service or settle for the limited buffet. The cost of meals was also a concern with some finding it expensive for the quality offered. The children's menu and overall service also drew criticism for being subpar.
In summary, while the Mercure Paris Velizy dining experience has its strengths, particularly when it comes to specific menu items and the bar, there are significant areas for improvement in terms of variety, service efficiency and overall food quality.
Rooms
However, a significant number of reviews also mention the need for renovation and maintenance. Guests have pointed out signs of aging, such as worn-out carpets, peeling wallpaper, noisy air conditioning and plumbing issues. There are frequent mentions of rooms being outdated and in desperate need of a refresh with some guests experiencing cleanliness issues and unpleasant odors. Problems with heating and soundproofing are also noted, indicating some discomfort during the stay.
Overall, while the generosity of space and comfort are consistent positives for the rooms at Mercure Paris Velizy, maintenance and modernization are areas needing attention to meet guest expectations fully.
Beds
Guests have repeatedly described the comfort of the bedding as top-notch with soft pillows and clean linens contributing to a good night’s sleep. The quality and cleanliness of the bed linens further enhance the restful experience. It's clear that the hotel places a significant emphasis on maintaining comfortable and clean sleeping arrangements, ensuring guests can relax and rejuvenate during their stay.
Despite the overwhelmingly positive feedback, a few guests did mention issues such as uncomfortable pillows and squeaky beds. However, these comments were in the minority compared to the numerous affirmations of comfortable and large beds that "slept well."
Overall, 'Mercure Paris Velizy' excels in providing a pleasant sleeping environment, thanks to its commitment to quality bedding and spacious, comfortable beds.
Cleanliness
However, the negatives are hard to ignore. Several reviews pointed out that the hotel needs significant maintenance and a refresh. Frequent complaints included dirty bathrooms, stained sheets and overall poor hygiene. Specific issues like mold, clogged sinks and unclean carpets were repeatedly mentioned. The swimming pool also drew criticism for being frequently dirty and crowded with reports of hair and other debris present.
Many areas of the hotel, such as common spaces, elevators and even the reception, reportedly suffer from neglect and inadequate cleaning. The hotel seems to be in a rundown state overall with outdated facilities needing urgent renovation. Some guests also mentioned that the cleaning products and daily housekeeping routines are lacking, which contributes to the unsatisfactory levels of cleanliness.
In conclusion, while the Mercure Paris Velizy offers some clean and well-maintained rooms, the general state of the hotel leaves much to be desired concerning hygiene and upkeep. Guests seeking pristine conditions may find this establishment falling short of expectations.
Staff
Despite a few mentions of unresponsiveness and unprofessional behavior, the majority of feedback underscores the staff's effort to provide prompt and efficient service. The reception area generally receives commendations, although some guests noted specific instances of perceived favoritism and occasional disorganization.
Overall, the staff's attentiveness and hospitable nature significantly enhance the guest experience with many reviews lauding their English proficiency and their ability to make guests feel warmly welcomed. Exceptional mentions are given to the welcoming and informative manner of specific staff members, contributing to the hotel's reputation for excellent customer service.
Wi-Fi
Gym
Pool
However, there are significant downsides mentioned by several guests. Many reviews highlight cleanliness issues, citing dirty water, clumps of hair and a need for better maintenance and vacuuming. The slippery stairs and pool perimeter pose safety concerns with a few guests even encountering accidents. The pool size and depth, often described as small and shallow, limit its functionality for serious swimming. There are also reports of overcrowding, inadequate sunbeds and unpleasant odors, detracting from the overall experience.
In essence, while the heated pool at Mercure Paris Velizy can be a delightful and well-maintained spot for relaxation and family fun, it faces substantial criticisms regarding cleanliness and safety that the management needs to address to meet guests' expectations fully.
Parking
However, there are recurring concerns about organization and fees. Some guests find the parking fee of 12 euros per day to be excessive, especially when it is not clearly communicated beforehand. Paid parking has been mentioned frequently, sometimes with confusion about additional charges or unexpected fees at checkout. The accessibility of the parking area can be challenging, particularly with ongoing construction and narrow spaces in the garage.
Despite these issues, the convenience of having ample parking directly at the hotel and the secure nature of the parking area are seen as definite positives by many guests, enhancing the overall appeal of the Mercure Paris Velizy.
Family
Activities for children are plentiful and varied—there's a play area featuring an inflatable castle, a foosball table, table tennis, arcade games and a small but delightful swimming pool tailored for kids. These facilities have garnered much love from the younger guests, making the venue a cheerful and relaxing space for family-oriented vacations.
Mercure Paris Velizy offers practical amenities like a gym and a range of dining options with a timely menu service, enhancing the overall family stay experience. The hotel's dog-friendly policy is also a boon for families traveling with pets. Though not ideal for every baby-related request, the overall family-friendly environment has made for many memorable visits. Families have enjoyed not just the hotel amenities but also the accessible location, which adds to the convenience of exploring Paris.
In essence, the Mercure Paris Velizy excels in providing a homely yet engaging environment, making it a top recommendation for families looking to create cherished memories together.
4 Star
However, the hotel does have positives. The location near the Westfield shopping mall is convenient and it offers a peaceful atmosphere. Some guests noted courteous staff and well-maintained common areas. The breakfast is varied and meets 4-star standards and the presence of 24-hour security adds a sense of safety. Overall, while a few guests were satisfied, many felt the hotel falls short of its four-star rating, suggesting it might be more aptly categorized as a 3-star establishment.
Business
Accessible
Guests also appreciated the accessible room comforts and the kids-friendly building facilities. Despite ongoing construction and occasional road closures around the hotel, accessibility remains manageable. However, there were some complaints about the elevator frequently malfunctioning and a lack of diversion signs during construction work. The staff received praise for their kindness and assistance, contributing positively to the overall accessible experience.
Heated Pool
Indoor Pool
Dog Friendly
Yes, Mercure Paris Velizy has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Paris Velizy.
Yes, Mercure Paris Velizy welcomes dogs.
Yes, parking facilities are available at Mercure Paris Velizy.
Yes, Mercure Paris Velizy has a gym.
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