4-Star HotelAs part of the IHG group, this hotel provides a reliable standard of comfort and service. Its location in Dijon offers convenient access to the Toison D'or shopping center.
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Summary of reviews related to the '4 Star' categoryThe 'Holiday Inn Dijon Toison D'or by IHG' presents itself as a four-star hotel, yet many guests feel its services and facilities do not fully meet the expected standards of this rating. Common feedback highlights that the restaurant and breakfast buffet could use improvement to better align with four-star quality. The decor and overall service also received mixed reviews with criticism pointing towards a lack of the distinguished attributes typically associated with four-star hotels. Moreover, several guests mentioned that the hotel's status felt closer to that of a three-star establishment rather than a four-star, noting issues such as inadequate facilities and service inconsistencies.
On the positive side, some reviews did affirm that the hotel provides an overall good experience, citing its four-star amenities and service. The location next to a shopping center and the overall quality of the establishment were well-received by some. However, there are consistent remarks about the hotel being overrated for a supposed four-star and not offering sufficient value for money. Instances of guests feeling undervalued or neglected, such as having to ask for additional towels or feeling patronized by staff, also paint a picture of service that doesn't quite match the four-star promise.
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