Pinnacle Hotel Harbourfront
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Summary of reviewsPinnacle Hotel Harbourfront enjoys high praise for its superb, central location in downtown Vancouver. Guests appreciate the hotel's convenient proximity to attractions such as the harbor, Stanley Park, Coal Harbour and Canada Place, making it ideal for both leisure and business travelers. The stunning harbor views from many of the rooms add to the hotel's appeal.
Guests frequently commend the breakfast buffet for its delicious variety and stunning views, although some find it pricey. Dinner at the hotel's restaurant receives positive remarks for its quality and the pleasant dining experience, though a minority note it can be expensive with occasional slow service.
The rooms are generally regarded as clean, comfortable and spacious with beautiful harbor views. Cleanliness is frequently praised, though some guests mention dated decor and maintenance issues like stained carpets and low water pressure. Balconies are enjoyed for their views despite noisy sliding doors.
The staff consistently receive high marks for their friendliness and helpfulness, contributing significantly to the hotel's inviting atmosphere. Housekeeping staff are particularly praised for their attentive service, while front desk personnel are noted for their efficiency and professionalism.
The free WiFi experience is mixed. While it works well for some guests, others report issues like slow speeds and weak signals. The gym and pool facilities are similarly mixed; the gym is praised for its size and equipment, though some find it in need of updates. The pool is described as warm and fun for families, but there are occasional complaints about cleanliness and temperature.
Parking is conveniently located but can be expensive and somewhat confusing without clear instructions. Beds receive a mix of reviews; many find them very comfortable, but some guests note issues with size and firmness.
Overall, Pinnacle Hotel Harbourfront stands out for its prime location, friendly staff, clean rooms and generally positive dining experiences with some areas like WiFi, parking and room updates needing attention for an enhanced guest experience.
Categories
Guests frequently commend the breakfast buffet for its delicious variety and stunning views, although some find it pricey. Dinner at the hotel's restaurant receives positive remarks for its quality and the pleasant dining experience, though a minority note it can be expensive with occasional slow service.
The rooms are generally regarded as clean, comfortable and spacious with beautiful harbor views. Cleanliness is frequently praised, though some guests mention dated decor and maintenance issues like stained carpets and low water pressure. Balconies are enjoyed for their views despite noisy sliding doors.
The staff consistently receive high marks for their friendliness and helpfulness, contributing significantly to the hotel's inviting atmosphere. Housekeeping staff are particularly praised for their attentive service, while front desk personnel are noted for their efficiency and professionalism.
The free WiFi experience is mixed. While it works well for some guests, others report issues like slow speeds and weak signals. The gym and pool facilities are similarly mixed; the gym is praised for its size and equipment, though some find it in need of updates. The pool is described as warm and fun for families, but there are occasional complaints about cleanliness and temperature.
Parking is conveniently located but can be expensive and somewhat confusing without clear instructions. Beds receive a mix of reviews; many find them very comfortable, but some guests note issues with size and firmness.
Overall, Pinnacle Hotel Harbourfront stands out for its prime location, friendly staff, clean rooms and generally positive dining experiences with some areas like WiFi, parking and room updates needing attention for an enhanced guest experience.
Hotel near Golf Courses
Identified as a 'golf hotel', this downtown Vancouver property offers a convenient base. It is also mentioned as being near the University Golf Club, providing a balance of urban amenities and golf course access.
Hotel near Ski Resorts
The Pinnacle Hotel Harbourfront is a vibrant hotel that caters to adventure seekers. It is near the mountains and offers opportunities for skiing and snow tubing.
Dog Friendly Hotel
This hotel is known for being pet-friendly and offering a comfortable stay for guests with animals. It is located near the Vancouver Waterfront.
Hotel with Swimming Pool
The hotel features an indoor pool with harbor views, providing a scenic swimming experience. The pool area is designed for relaxation and comfort.
Heated Pool Indoor Pool Rooftop Pool
Business Hotel
With its prime waterfront location, this hotel features meeting rooms with scenic views and comprehensive business services. It's well-suited for corporate events and meetings.
Hotel with Parking
This hotel offers parking facilities for guests.
Accessible Hotel
This hotel offers twelve accessible rooms, with some featuring wheel-in showers. Accessible parking and accessible public restrooms are available. Accessible rooms may include shower grab bars, accessible bathtubs, lowered locks or deadbolts, and visual fire alarms. Wheelchair access to common and public areas is provided, and assistive listening devices are available. The hotel has elevators and visual alarms in hallways.
Hotel with Gym
Features a health and fitness club with harbor views, free weights, weight machines, treadmills, stationary bikes, and ellipticals. There are also designated stretching and warm-up areas with exercise balls.
4-Star Hotel
Features an indoor pool, hot tub, and a well-equipped 24/7 gym. Offers rooms with Keurig coffeemakers and some with balconies providing harbor views. Guests appreciate the central location and friendly staff.
Hotel with Indoor Pool
Located in downtown Vancouver, the Pinnacle Hotel Harbourfront features a well-appointed indoor pool and hot tub. Guests can enjoy city views while swimming, and the pool area provides a relaxing escape from the urban environment.
Hotel with Heated Pool
Offers an indoor pool with natural light from tall windows, creating a relaxing environment. It is located in the scenic Coal Harbour neighborhood.
Luxury Hotel
Hotel near Nightlife Spots
Hotel with Rooftop Pool
Guest Reviews
The Pinnacle Hotel Harbourfront is highly praised for its superb, central location in downtown Vancouver. Guests appreciate its convenient proximity to a variety of attractions, including the harbour, Stanley Park, Coal Harbour and Canada Place. The hotel's location is particularly favored by those embarking on cruises with the cruise terminal being just a short walk away. Visitors also find the area safe and accessible with easy walking distance to numerous restaurants, shops, the seawall and major transit lines including the skytrain. Additionally, the views from the rooms, especially those overlooking Coal Harbour, are frequently highlighted as beautiful and spectacular. The hotel's placement offers guests the convenience of exploring the city's main spots, enjoying vibrant dining and shopping experiences and accessing key tourist sites effortlessly. Overall, the location of the Pinnacle Hotel Harbourfront is considered ideal for both leisure and business stays, providing a central base for discovering all that Vancouver has to offer.
At the Pinnacle Hotel Harbourfront, guests frequently highlight both the quality and price of the breakfast experience. Many reviewers commend the breakfast buffet for its variety, deliciousness and stunning views of the harbor and North Shore Mountains. The food at the hotel's restaurant is highly praised with friendly and attentive servers enhancing the dining experience.
However, the cost of breakfast receives mixed reactions. Numerous guests find it expensive and not always included in the room rate with some feeling it should offer better value for the price. A few reviews mention the desire for discounts or complimentary options. Despite the high price, several guests still appreciate the quality and range of options available.
There are some criticisms regarding the consistency of the breakfast experience. A few guests found the servings small, the menu repetitive and the service occasionally slow. Specific issues such as food being served cold, long wait times and occasional errors in orders were noted by some.
Overall, while the breakfast at the Pinnacle Hotel Harbourfront is generally deemed very good in terms of quality and service, its higher cost and occasional service hiccups are points of consideration for future guests.
The restaurant at Pinnacle Hotel Harbourfront receives mixed reviews, but the positive feedback largely highlights the quality of the food and the pleasant dining experience. Many guests compliment the delicious and well-rounded menu with specific praise for the excellent and high-quality dishes, including a memorable halibut. The staff are frequently described as friendly, efficient and attentive, enhancing the overall dining experience.
Several guests mention enjoying the restaurant's good happy hour menu and lovely setting with some appreciating the amazing views and live music in the evenings. The fries and appetizers have also garnered positive remarks.
However, there are some less favorable aspects. The restaurant is generally considered pricey with a few guests feeling that the quality does not always match the cost. The service has occasionally been reported as slow and the restaurant busy and short-staffed. Issues such as poor menu choices for allergies, lack of room service and early closing times are noted as downsides. Despite these drawbacks, the food's flavor and quality are commonly appreciated, making it a recommended dining spot within the hotel.
'Pinnacle Hotel Harbourfront' offers comfortable and spacious rooms, many with beautiful views of the harbor. Guests frequently highlight the cleanliness and comfort of the rooms, noting the spaciousness which accommodates well for both individual travelers and families. The location is a significant advantage, providing easy access to tourist attractions and offering stunning harbor views from many of the rooms. The staff have been praised for their helpfulness.
However, some aspects of the hotel show the property’s age. Guests often mention that the decor and furnishings are dated with several calling for modernization and refurbishment. Certain rooms have issues such as low water pressure, noisy conditions and maintenance needs like broken shower handles and unclean carpets. The balconies provide a pleasant space for relaxing, though the sliding doors can be loud.
The room sizes vary with numerous mentions of rooms being too small for families or even feeling cramped for single travelers. Details like non-adjustable thermostats, dated bathroom decor and lack of modern amenities such as microwaves detract from the overall experience for some guests. Despite these hiccups, the overall sentiment remains positive for most, especially those who prioritize location, cleanliness and comfort.
In summary, 'Pinnacle Hotel Harbourfront' is a well-positioned hotel offering clean and comfortable rooms with amazing views, though the property could benefit from updates and better maintenance to elevate the guest experience further.
The beds at Pinnacle Hotel Harbourfront have garnered mixed reviews from guests with a notable lean towards comfortable experiences. Many visitors praised the beds for being exceptionally comfortable with some mentioning quality bedding and cozy pillows. The king-size beds, in particular, received compliments for their comfort. However, there were also several comments about beds being either too small or too hard. Some guests found the beds incredibly uncomfortable and even described the mattresses as worn or in need of support. Despite these critical points, the overall sentiment indicates that many guests enjoyed a restful sleep with comfortable beds and pillows during their stay.
The Pinnacle Hotel Harbourfront presents a mixed bag when it comes to cleanliness based on guest reviews. On the positive side, many guests appreciated the general cleanliness of the rooms, frequently noting that they were clean, tidy and well-maintained. Housekeeping received high marks for being friendly, accommodating and effective in keeping the rooms fresh. Several guests also pointed out the updated and clean bathrooms, alongside a well-maintained and bright lobby area. The facility's cleanliness was often deemed exceptional, contributing to a generally comfortable stay.
However, other aspects raised some concerns. While rooms were generally clean, carpets throughout the hotel appeared dated and often stained, drawing comments that they needed replacement. Dust accumulation was a recurring issue with multiple mentions of dust buildup behind beds, on furniture and in vents. Additionally, certain areas like the pool and gym require better maintenance with specific complaints about the pool's cleanliness and the gym appearing old.
The overall sentiment indicated that while the hotel’s core cleanliness standards were acceptable and the staff helpful, a deeper and more consistent cleaning routine, particularly for the carpets and dust-prone areas, would significantly improve guest satisfaction.
The reviews highlight the outstanding service provided by the staff at Pinnacle Hotel Harbourfront. Guests consistently emphasized the friendliness and helpfulness of the staff, noting that they were accommodating and went above and beyond to assist with any needs. Housekeeping staff were particularly praised for being lovely, courteous and ready to provide extra supplies. The front desk personnel, including specific mentions of certain staff members, were frequently described as efficient, professional and full of warm welcomes.
Dining experiences were notably positive with commendations for the friendly and efficient service from waitstaff and bar staff. The managers and concierge services were praised for their helpful tips and courteous attention, enhancing guests' overall experience. Despite a few isolated instances of less favorable interactions, the general consensus was that the hotel staff were excellent, contributing significantly to the pleasant and inviting atmosphere of the hotel.
The WiFi experience at the Pinnacle Hotel Harbourfront appears to be mixed, as reflected in the plethora of guest reviews. On the positive side, some visitors mentioned that the WiFi worked very well, particularly praising its excellent performance for international guests and noting the convenience of streaming Netflix through the TV app. There were instances where guests found the WiFi to be good or even flawless.
However, a significant number of guests reported various issues with the hotel's internet connectivity. Many reviews highlight problems such as slow speeds, weak signals and the need for constant reconnections. Others were disappointed by the fact that free WiFi was only available for a day, necessitating additional payment for continued use. Some guests described the WiFi as unreliable with poor reception and frequent disconnections, making it difficult to complete tasks or enjoy a steady internet connection.
The general consensus suggests that while there are moments of satisfactory performance, the WiFi at Pinnacle Hotel Harbourfront often falls short of expectations, characterized by inconsistent and slow internet services.
Pinnacle Hotel Harbourfront's gym facility received mixed feedback from guests but predominantly skewed towards the positive. Many visitors praised the gym for being spacious, well-equipped and generally a great space to work out. The fitness room often stood out for its size and the convenience of additional features like an outdoor patio, adding a pleasant touch to the exercise experience.
While some reviews described the gym as modern and lovely, others pointed out that it showed signs of aging with certain fitness equipment needing replacement and calls for an overall renovation. Despite these critiques, the availability of a gym and its decent quality were seen as assets by many guests.
Overall, the Pinnacle Hotel Harbourfront's gym, coupled with its excellent pool, provided a satisfactory fitness experience for its visitors, although there is some room for improvement in maintaining and updating the facilities.
The pool area at Pinnacle Hotel Harbourfront has received mixed feedback from guests. On the positive side, it is described as large, warm and perfect for saltwater swimming, offering a lot of fun for kids who particularly enjoy the indoor pool. The pool and gym facilities were noted as top-notch with a clean and nice pool area that some guests found amazing.
However, several reviews highlighted issues that might detract from the experience. Many guests found the pool to be very cold or unevenly heated and there were complaints of the water being murky or dirty. Some guests also mentioned that the pool area appeared dated and in need of maintenance. Specific complaints included the pool being closed unexpectedly or not supervised well, along with a hot tub that was frequently out of order or dirty.
These inconsistencies suggest that while some guests have had enjoyable experiences, others found the pool area lacking in cleanliness and proper maintenance, which might require attention to improve overall guest satisfaction.
Parking at Pinnacle Hotel Harbourfront presents a mixed experience for guests. Many found the parking to be conveniently located in the hotel's underground garage, which is reasonably priced on weekends. The garage is situated right next to the hotel, making it easy for guests to access. However, the parking system has some complexities and can be confusing, especially with the lack of clear instructions and directional signs.
While some guests appreciated the ease and availability of parking, others found it challenging to find a spot. The cost of parking is a recurring concern with multiple guests highlighting it as very expensive, varying from $29 to $52 per night. The hotel charges for parking and this fee is not included in the room cost, which can be an unpleasant surprise for some.
The underground parking situation also received mixed reviews regarding its structure with some finding it well-organized and others describing it as ridiculous and confusing. The public underground lot versus the secure hotel parking is another point of frustration for guests with instructions on parking locations needing improvement.
In summary, while the onsite underground parking is convenient and available, it is costly and can be confusing to navigate without proper guidance. The overall experience could benefit from better signage and clear information provided by the hotel staff.
Pinnacle Hotel Harbourfront presents a solid choice for business travelers due to its exceptional location near the conference and convention centers, making commuting to business activities seamless. Guest reviews highlight the hotel's various business-friendly amenities, including helpful and efficient concierge staff, well-equipped business meeting rooms and a useful business center. The rooms are designed to accommodate work, enhancing productivity during stays.
While some guests mentioned issues with the efficiency of the check-in and check-out processes, many found the check-in experience to be quite efficient and friendly, thereby marking it as a mixed aspect. The presence of very helpful staff, including the bellhop, adds to the welcoming atmosphere.
Despite the absence of daily room cleaning services, guests appreciated the hotel's overall comfort and convenient facilities. The availability of both continental and full meal services received positive feedback with guests praising the quality of the food throughout their stay.
Though the hotel is noted to be in need of updates and renovations, it still offers a comfortable stay and good recreational facilities, making it suitable for both work and leisure. Its big structure comprises everything a traveler could need, further affirming its position as a good spot for business or pleasure travel.
The Pinnacle Hotel Harbourfront offers an indoor pool that is highly accessible and enjoyable for both kids and adults. The heated pool and accompanying gym are often praised as top-notch facilities, providing a pleasurable experience. Despite some mentions of the pool area appearing tired and in need of future renovations, guests find it to be clean and generally well-maintained. Some guests have noted that the pool can become crowded at times and the size could be larger. The hot tub has had occasional functionality issues. Overall, the indoor pool area is appreciated for its cleanliness and the enjoyable experience it offers, especially for families.
The Pinnacle Hotel Harbourfront is appreciated for its dog-friendly accommodations. Guests have had their rooms upgraded specifically to pet-friendly ones, highlighting the hotel's commitment to welcoming pets. The location itself is noted for being dog-friendly, making it convenient for guests traveling with pets. Although pets are welcomed, the hotel has some areas for improvement, such as timely delivery of dog beds and providing necessary dishes for food or water, which were occasionally missed. Overall, the hotel is pet-friendly and offers a comfortable stay for guests with dogs, even though some advertised perks may not always be delivered.
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Location
Breakfast
However, the cost of breakfast receives mixed reactions. Numerous guests find it expensive and not always included in the room rate with some feeling it should offer better value for the price. A few reviews mention the desire for discounts or complimentary options. Despite the high price, several guests still appreciate the quality and range of options available.
There are some criticisms regarding the consistency of the breakfast experience. A few guests found the servings small, the menu repetitive and the service occasionally slow. Specific issues such as food being served cold, long wait times and occasional errors in orders were noted by some.
Overall, while the breakfast at the Pinnacle Hotel Harbourfront is generally deemed very good in terms of quality and service, its higher cost and occasional service hiccups are points of consideration for future guests.
Dinner
Several guests mention enjoying the restaurant's good happy hour menu and lovely setting with some appreciating the amazing views and live music in the evenings. The fries and appetizers have also garnered positive remarks.
However, there are some less favorable aspects. The restaurant is generally considered pricey with a few guests feeling that the quality does not always match the cost. The service has occasionally been reported as slow and the restaurant busy and short-staffed. Issues such as poor menu choices for allergies, lack of room service and early closing times are noted as downsides. Despite these drawbacks, the food's flavor and quality are commonly appreciated, making it a recommended dining spot within the hotel.
Rooms
However, some aspects of the hotel show the property’s age. Guests often mention that the decor and furnishings are dated with several calling for modernization and refurbishment. Certain rooms have issues such as low water pressure, noisy conditions and maintenance needs like broken shower handles and unclean carpets. The balconies provide a pleasant space for relaxing, though the sliding doors can be loud.
The room sizes vary with numerous mentions of rooms being too small for families or even feeling cramped for single travelers. Details like non-adjustable thermostats, dated bathroom decor and lack of modern amenities such as microwaves detract from the overall experience for some guests. Despite these hiccups, the overall sentiment remains positive for most, especially those who prioritize location, cleanliness and comfort.
In summary, 'Pinnacle Hotel Harbourfront' is a well-positioned hotel offering clean and comfortable rooms with amazing views, though the property could benefit from updates and better maintenance to elevate the guest experience further.
Beds
Cleanliness
However, other aspects raised some concerns. While rooms were generally clean, carpets throughout the hotel appeared dated and often stained, drawing comments that they needed replacement. Dust accumulation was a recurring issue with multiple mentions of dust buildup behind beds, on furniture and in vents. Additionally, certain areas like the pool and gym require better maintenance with specific complaints about the pool's cleanliness and the gym appearing old.
The overall sentiment indicated that while the hotel’s core cleanliness standards were acceptable and the staff helpful, a deeper and more consistent cleaning routine, particularly for the carpets and dust-prone areas, would significantly improve guest satisfaction.
Staff
Dining experiences were notably positive with commendations for the friendly and efficient service from waitstaff and bar staff. The managers and concierge services were praised for their helpful tips and courteous attention, enhancing guests' overall experience. Despite a few isolated instances of less favorable interactions, the general consensus was that the hotel staff were excellent, contributing significantly to the pleasant and inviting atmosphere of the hotel.
Wi-Fi
However, a significant number of guests reported various issues with the hotel's internet connectivity. Many reviews highlight problems such as slow speeds, weak signals and the need for constant reconnections. Others were disappointed by the fact that free WiFi was only available for a day, necessitating additional payment for continued use. Some guests described the WiFi as unreliable with poor reception and frequent disconnections, making it difficult to complete tasks or enjoy a steady internet connection.
The general consensus suggests that while there are moments of satisfactory performance, the WiFi at Pinnacle Hotel Harbourfront often falls short of expectations, characterized by inconsistent and slow internet services.
Gym
While some reviews described the gym as modern and lovely, others pointed out that it showed signs of aging with certain fitness equipment needing replacement and calls for an overall renovation. Despite these critiques, the availability of a gym and its decent quality were seen as assets by many guests.
Overall, the Pinnacle Hotel Harbourfront's gym, coupled with its excellent pool, provided a satisfactory fitness experience for its visitors, although there is some room for improvement in maintaining and updating the facilities.
Pool
However, several reviews highlighted issues that might detract from the experience. Many guests found the pool to be very cold or unevenly heated and there were complaints of the water being murky or dirty. Some guests also mentioned that the pool area appeared dated and in need of maintenance. Specific complaints included the pool being closed unexpectedly or not supervised well, along with a hot tub that was frequently out of order or dirty.
These inconsistencies suggest that while some guests have had enjoyable experiences, others found the pool area lacking in cleanliness and proper maintenance, which might require attention to improve overall guest satisfaction.
Parking
While some guests appreciated the ease and availability of parking, others found it challenging to find a spot. The cost of parking is a recurring concern with multiple guests highlighting it as very expensive, varying from $29 to $52 per night. The hotel charges for parking and this fee is not included in the room cost, which can be an unpleasant surprise for some.
The underground parking situation also received mixed reviews regarding its structure with some finding it well-organized and others describing it as ridiculous and confusing. The public underground lot versus the secure hotel parking is another point of frustration for guests with instructions on parking locations needing improvement.
In summary, while the onsite underground parking is convenient and available, it is costly and can be confusing to navigate without proper guidance. The overall experience could benefit from better signage and clear information provided by the hotel staff.
Business
While some guests mentioned issues with the efficiency of the check-in and check-out processes, many found the check-in experience to be quite efficient and friendly, thereby marking it as a mixed aspect. The presence of very helpful staff, including the bellhop, adds to the welcoming atmosphere.
Despite the absence of daily room cleaning services, guests appreciated the hotel's overall comfort and convenient facilities. The availability of both continental and full meal services received positive feedback with guests praising the quality of the food throughout their stay.
Though the hotel is noted to be in need of updates and renovations, it still offers a comfortable stay and good recreational facilities, making it suitable for both work and leisure. Its big structure comprises everything a traveler could need, further affirming its position as a good spot for business or pleasure travel.
Indoor Pool
Dog Friendly
Yes, Pinnacle Hotel Harbourfront has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Rooftop Pool.
No, a spa isn't available at Pinnacle Hotel Harbourfront.
Yes, Pinnacle Hotel Harbourfront welcomes dogs.
Yes, parking facilities are available at Pinnacle Hotel Harbourfront.
Yes, Pinnacle Hotel Harbourfront has a gym.
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