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Summary of reviewsibis Valparaiso stands out primarily for its exceptional location, which guests frequently highlight as one of its best features. Situated in a prime spot, the hotel offers easy access to the port, bus and train stations, alongside major tourist attractions like the historic center, Cerro Alegre and Muelle Prat, making it an ideal base for exploring the city. The proximity to public transportation enhances convenience and rooms boasting views of the port and bay add to its appeal. While some concerns about nighttime safety exist, the location’s benefits, coupled with friendly staff, cleanliness and comfortable accommodations, generally outweigh these issues for many guests.
The hotel’s breakfast receives a mix of reviews. Many guests praise it for being delicious, varied and filling with a good selection of fresh and hearty options. Conversely, some find the variety lacking and the quality insufficient for the price, pointing out crowding and insufficient management during busy times.
Dining experiences at ibis Valparaiso show room for improvement. The bar offers high-quality drinks and occasional tasty meals, but the restaurant’s limited menu post-8:30 PM and the early closing time disappoint many guests. Service is sometimes slow with cleanliness issues like flies in the dining area.
Regarding the rooms, guests appreciate the cleanliness, comfort and scenic views of the bay and harbor. However, some find the rooms small, basic and in need of maintenance. Issues like dirty windows and clogged showers are noted, along with the absence of amenities such as mini-fridges and room service.
Cleanliness is generally praised with many guests finding their rooms spotless and well-maintained. However, complaints about dirty carpets, stained windows and insufficient housekeeping at peak times indicate areas needing improvement.
The staff receives high praise for their politeness, helpfulness and efficiency, significantly contributing to a pleasant stay. Most guests find the service excellent, although a few isolated incidents of rudeness and understaffing during busy periods are mentioned.
Wi-Fi experiences vary with some guests finding the connection strong and reliable, while others report poor or inconsistent connectivity, particularly with Mac devices.
Families find ibis Valparaiso to be a welcoming and suitable option, appreciating the family-friendly atmosphere, spacious rooms and kindness of the staff. While not all family rooms offer sea views, the hotel provides a comfortable and safe environment for children.
The vibrant nightlife surrounding the hotel is a draw for party-goers but brings significant noise, which can be disturbing for light sleepers.
Beds generally receive positive feedback for their comfort and cleanliness, though some guests note issues with thin mattresses and small bed sizes.
Overall, ibis Valparaiso is a basic yet efficient three-star hotel offering reasonable value for money. It is suitable for budget-conscious travelers seeking comfort and good connectivity with friendly staff enhancing the overall experience despite some areas needing improvement. Show more
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Hotel Taking Steps Towards Sustainability
This hotel purchases annual offsets for at least 10% of its carbon footprint and reinvests at least 10% of its profits into community and sustainability initiatives. It uses at least 80% LED lighting, offers biodegradable coffee stirrers and drinking straws, and has a comprehensive recycling policy. The hotel also avoids plastic soft drink bottles and water bottles, using reusable cups and tableware.
Family Friendly Hotel
This hotel offers varied accommodation options suitable for families. It features a 24-hour bilingual reception, ironing room, laundry, and breakfast service. There is also a cafeteria with diverse menu options.
Dog Friendly Hotel
As part of the Ibis chain, this hotel offers a consistent standard of accommodation and allows pets. Its central location and reliable service make it a practical choice for travelers with dogs. The hotel provides essential amenities for a comfortable stay.
Dogs Stay Free
Hotel near Nightlife Spots
Located on Avenida Errazuriz, the ibis Valparaiso is situated in a central area of Valparaíso. Avenida Brasil and El Plan are nearby, providing access to traditional nightlife.
Accessible Hotel
This hotel offers comprehensive accessibility features, including a wheelchair accessible hotel, 2 rooms specifically designed for people with reduced mobility, and accessible rooms with roll-in showers, free space under the bed, low bed height, and shower seats. It also provides accessible parking, automatic doors, available wheelchairs, and a step-free entrance.
3-Star Hotel
Ibis Valparaiso is located near Ascensor El Peral and the Historic Quarter. It offers essential comforts such as clean rooms and Wi-Fi. The hotel includes 181 rooms and is located close to Sotomayor square, the historic, tourist, business, culture and maritime center.
Hotel where Dogs Stay Free
As a well-known hotel chain, ibis Valparaiso offers a reliable and consistent experience. Being pet-friendly, it provides a convenient option for dog owners seeking standard amenities and services during their stay in Valparaíso.
Room Types
Standard Twin RoomThis room features a private bathroom, flat-screen TV and air conditioning.
Adult extra bed 15.00 USD + TAX. Subject to availability. Please reconfirm at front desk.
Standard Queen RoomThis room features a private bathroom, flat-screen TV and air conditioning.
Family RoomThis room features a private bathroom, flat-screen TV and air conditioning.
Adult extra bed 15.00 USD + TAX. Subject to availability. Please reconfirm at front desk.
Queen Room with Sea ViewThe double room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Twin Room with Sea ViewThis twin room has air conditioning and sea view.
Adult extra bed 15.00 USD + TAX. Subject to availability. Please reconfirm at front desk.
Guest Reviews
7.9
Good
Location
Nestled in a prime spot, the ibis Valparaiso wins accolades for its unbeatable location which is frequently highlighted by guests as one of its best features. The hotel’s proximity to the port, bus and train stations, coupled with its central setting, makes it an ideal base for exploring the city. Visitors find it convenient for accessing all major tourist spots, whether it's the historic center, the vibrant hills or the tranquil harbor.
Guests appreciate the ease of mobility with many attractions within walking distance. The hotel's closeness to Cerro Alegre, Muelle Prat and the central metro station are particularly valued. Its location is also beneficial for those looking to explore nearby Viña del Mar, just a short train ride away. The excellent connectivity provided by public transportation options like the subway and buses enhances this convenience.
The views offered by the hotel rooms often receive praise with some rooms overlooking the port and the bay, making it a perfect spot for watching the New Year's fireworks. Guests have also noted that the hotel is well-placed for cruise terminal access, adding an extra layer of convenience for travelers.
Safety and the atmosphere of the surrounding area at night have been mentioned as points of concern by some guests. Nevertheless, the location's benefits, combined with friendly staff, cleanliness and comfortable accommodations, seem to outweigh these issues for many visitors.
Overall, the ibis Valparaiso’s strategic location, comfort and practical amenities make it a favored choice for anyone looking to thoroughly enjoy what Valparaiso has to offer.
Breakfast
The breakfast at ibis Valparaiso has garnered mixed reviews from guests. On the positive side, many have praised the breakfast as being very good, delicious and varied, highlighting the extensive buffet options and the freshness of the food. Guests appreciated the completeness and hearty nature of the breakfast, finding it sufficient and even exceptional in some cases. The buffet showcased a variety of items, such as different types of milk, bread, coffee, cheese, ham, pastries, fruits, cereals, eggs and jams. Some mentioned the balanced and plentiful spread with specific praise for the delicious and occasionally fresh options available.
However, there were several areas noted for improvement. Quite a few guests felt that the breakfast lacked variety and did not meet their expectations with some labeling it as poor or too basic. Issues like limited options, insufficient quality for the price and a lack of certain items such as fresh fruit and juice were common complaints. The breakfast area itself was sometimes described as small and overwhelmed, leading to crowded conditions and delays in food replenishment. Some guests also pointed out that breakfast needed to be better managed, especially during busy times and that the breakfast service could have been cleaner and more organized.
In summary, while many guests found the breakfast at ibis Valparaiso to be satisfactory or even excellent, others felt it fell short in terms of variety, quality and value for money. The overall consensus suggests that there's room for improvement to ensure a more consistently positive breakfast experience for all visitors.
Dinner
Dining at ibis Valparaiso garners mixed feedback from guests. While the bar impresses with high-quality, tasty drinks and the kitchen sometimes delivers delicious meals with good service, the overall dining experience seems to falter in several key areas. Many guests have noted that the restaurant's offerings are excessively limited, particularly after 8:30pm, often reducing options to pizza, lasagna and sandwiches.
A recurrent issue is the early closing time of the restaurant, which frequently inconveniences guests, especially those hoping to dine later in the evening. Room service for food and drinks is notably absent, adding to the frustration for some. The quality of food varies with certain dishes, like the Caesar salad, falling short of expectations in terms of both portion and value.
Service issues also arise with reports of disorganized and slow service, compounded by the restaurant sometimes being understaffed. Additionally, the dining area has faced cleanliness issues, such as an abundance of flies. Overall, while some guests find satisfaction in certain aspects of the dining services, others believe there's significant room for improvement in both menu variety and service efficiency at ibis Valparaiso.
Rooms
The reviews for the rooms at ibis Valparaiso present a mix of positive and constructive feedback. On the bright side, guests often praised the cleanliness and comfort of the rooms, describing them as spacious and well-maintained with comfortable beds. There were numerous mentions of beautiful, scenic views of the bay and harbor from the rooms, enhancing the overall stay experience. Accessibility features for people with disabilities and the facilities, while basic, generally met guest expectations.
However, several areas for improvement were noted. Some guests found the rooms too small and the furnishings outdated or basic. Issues with maintenance were frequently mentioned, including dirty windows, clogged showers, faulty outlets and noisy environments due to poor sound insulation. The rooms lacked additional amenities like mini-fridges, glasses and adequate toiletries. Moreover, there was a noticeable absence of some services such as room service, which disappointed some guests. Problems with cleanliness in certain areas, such as stained windows and dirty carpets, were also reported.
Overall, while the hotel rooms at ibis Valparaiso are comfortable and suitably equipped for a basic stay, there are notable areas that could benefit from upgrades and enhanced maintenance to improve guest satisfaction.
Beds
The guest reviews of the beds at ibis Valparaiso reveal a mixed but largely favorable experience. Many travelers praised the comfort of the beds, describing them as very comfy, cozy and even superb. Guests frequently mentioned the excellent sleeping quality with beds providing a restful sleep and ensuring needs were met. The cleanliness of the bed linens and overall room was also highlighted positively, contributing to a comfortable stay.
However, some reviews noted issues such as thin mattresses, small bed sizes and uncomfortable single beds. A few guests experienced discomfort due to beds sinking or being too soft, while others suggested improvements like more pillows and better mattress quality. Despite these occasional drawbacks, the general consensus leans towards a positive experience with comfortable and clean bedding at ibis Valparaiso.
Cleanliness
Visitors to ibis Valparaiso have highlighted mixed experiences regarding the hotel's cleanliness. On a positive note, many guests found their rooms to be spotless and well-kept, emphasizing that the facility generally maintains good standards of cleanliness. The clean, comfortable facilities and the helpfulness of the cleaning staff were often praised. The daily room cleaning and replacement of toiletries also received favorable mentions.
However, several guests reported issues that detract from an overall positive experience. Frequent complaints included dirty bathroom grouting, outdated and poorly maintained bathrooms and stained or dirty carpets in the hallways. Dirty windows and insufficient housekeeping staff at peak times were also recurring concerns. Some specific areas, such as the elevator and common hallways, were noted as in need of more rigorous cleaning.
Overall, while the hotel has clean rooms and attentive housekeeping services, it appears that some aspects of maintenance and deep cleaning, particularly in common areas, need improvement.
Staff
The staff at ibis Valparaiso consistently receive high praise for their excellent service and friendly demeanor. Guests highlight the politeness, helpfulness and attentiveness of the staff, noting how they are always willing to assist and provide immediate solutions to any problems. From the reception to the cleaning team, everyone is described as kind and professional.
Check-in processes are frequently mentioned as fast and efficient and the staff's energetic and capable approach adds to the welcoming atmosphere of the hotel. The positive attitude and cordiality of the workers have left a lasting impression on many guests, who appreciate the personal attention and good service provided throughout their stay.
Despite the overwhelming positive feedback, there are mentions of occasional issues with the reception and evening staff, including reports of rudeness and poor customer service from some individuals. Additionally, some guests felt there could be more staff available, particularly during busy times such as breakfast and check-in/check-out periods.
Overall, while there are areas for improvement, the majority of guests commend the staff for making their stay comfortable and enjoyable, contributing positively to the overall experience at ibis Valparaiso.
Wi-Fi
The Wi-Fi experience at ibis Valparaiso seems mixed according to guest reviews. On the positive side, some guests found the wifi to be excellent, powerful and easy to connect with particular comments noting it worked smoothly and was fast in certain instances. There were also remarks that indicated the Wi-Fi signal was strong, providing good internet for activities such as surfing from the room. However, a number of guests experienced issues ranging from poor connectivity to no signal at all. Some found the service moderate and workable, while others faced unreliable or low-quality connections and even complete outages lasting an entire night. There were also specific mentions of problems with Mac devices having inconsistent connections. Overall, while some guests had a satisfactory or even great online experience, others suggested that improvements are needed for more consistent and reliable internet access throughout the hotel.
Family
Ibis Valparaiso is well-received by families for its family-friendly atmosphere and welcoming staff. Families appreciate the kindness and helpfulness of the reception team and many find the accommodations comfortable and suitable for children, despite being basic and affordable. The hotel offers spacious family rooms that provide a cozy and peaceful environment, perfect for a relaxing stay with kids. The peaceful family experience, combined with the safety and cleanliness of the premises, gives parents peace of mind.
Even though some amenities might be missing and not all family rooms offer a sea view, the availability of plenty of space for kids to move around and the thoughtful consideration for children's needs—such as not charging them for breakfast—make it an excellent choice for a family stay. However, it’s worth noting that some reviews mention the absence of rooms specifically designed for larger families or those looking for a more designated family space. Overall, Ibis Valparaiso stands out for providing a family-friendly environment that ensures a comfortable and enjoyable stay for both parents and children.
Nightlife
"The area around ibis Valparaiso is bustling with nightlife, boasting a central location perfect for those looking to enjoy vibrant evening entertainment. Guests have noted the proximity to various nightclubs and bars, which contribute to the lively atmosphere of the neighborhood. Particularly, there is a nightclub directly across the street and a bar just one block away, making the hotel a convenient spot for party-goers.
However with the vibrant nightlife comes significant noise. Guests frequently mentioned the loud music from nearby nightclubs and the constant noise from the port and streets. The noise persists late into the night, often until 4 AM from Thursday to Monday, which can be quite disturbing, especially for those on the upper floors or in rooms facing the street.
While double-glazed windows and air conditioning provide some relief, the external noise can still be a major issue for light sleepers or those seeking a quieter stay. Additionally, street noises and activities from nearby establishments contribute to the overall cacophony.
Despite the noise challenges, the hotel's central location offers easy access to Valparaiso's bustling nightlife, making it an ideal choice for those prioritizing entertainment and convenience over tranquility."
3 Star
The ibis Valparaiso is a basic yet efficient three-star hotel that aligns with the standard offerings expected from the Ibis chain. The overall quality and services correspond fairly to its reasonable pricing, providing good value for money. The hotel is appropriate for budget-conscious travelers, delivering only the necessary amenities for a comfortable stay.
Guests have commended the friendly and speedy staff, adding to the satisfactory experience despite some issues with room reservations. The cleanliness meets the minimal expectations for a three-star rating, although some suggest it could be improved. The rooms are simple and precise, serving well as a place to rest after exploring the city, although they lack extras such as a minibar.
While the buffet breakfast may fall short in terms of variety, particularly with the absence of fruit, it is in line with the hotel's budget-friendly nature. Visitors have highlighted the excellent quality-to-price ratio, making ibis Valparaiso a sensible choice for travelers looking for basic, no-fuss accommodations during their stay.
Accessible
The Ibis Valparaiso is noted for its commendable accessibility features, making it a convenient choice for guests with disabilities. Guests appreciated the functional amenities suitable for an overnight stay and highlighted the accessibility of the hotel's building and entrance. The hotel is easily reachable and well connected by various modes of transport, enhancing its appeal for travelers. Parking is hassle-free with facilities designed to accommodate accessible parking, making it easy for guests arriving by car.
Specific mentions were made about the helpful staff, particularly in assisting with group transfers to the nearby cruise terminal, demonstrating the hotel's commitment to guest support. The central location of the hotel adds to its convenience, allowing easy access to Valparaiso's attractions, including the scenic hills for which the city is known.
While guests found most areas and rooms to be accessible, there were occasional issues with the elevator access system, such as external queues and request problems, indicating room for improvement in this area. Despite these minor setbacks, the overall feedback emphasizes good accessibility, making the Ibis Valparaiso a reliable option for travelers with disabilities seeking well-connected and easily navigable accommodations.
Dog Friendly
Ibis Valparaiso offers an array of pet-friendly facilities and services that have resonated well with guests traveling with their furry companions. Many reviewers have appreciated that pets are accepted at the hotel, allowing them to stay comfortably with their dogs. The inclusion of pets in rooms demonstrates the hotel’s dedication to being a pet-friendly establishment. This welcoming environment for animals is noted as a standout feature with guests expressing happiness at being able to stay with their pets.
However, some reviews have pointed out that bringing a pet along can come with its challenges. The experience of having a pet in areas such as the breakfast room has been highlighted, suggesting room for improvements in managing shared spaces better. Additionally, the price for having a pet stay varies per day, which guests should be mindful of when planning their stay. Despite these minor points of contention, the overall opinion remains positive with the hotel’s policy of accepting pets and providing a dog-friendly space being a significant plus for animal lovers. Some guests have mentioned concerns about the surrounding area, which might not be optimal for pets, indicating a possible area of improvement for the hotel to consider.
No, ibis Valparaiso doesn't have any pool.
No, a spa isn't available at ibis Valparaiso.
Yes, ibis Valparaiso welcomes dogs.
No, parking facilities aren't available at ibis Valparaiso.