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Summary of reviewsStar Home is well-regarded for its central and highly accessible location in Valencia, offering guests the convenience of being close to key attractions, shopping centers, restaurants and nightlife. The proximity to public transportation, such as the nearby Colon metro station, makes it easy for visitors to explore the city. The hotel’s setting in a lively yet peaceful neighborhood provides a tranquil retreat amidst the bustling downtown area, enhancing the overall quality-to-price ratio.
Cleanliness is a standout feature at Star Home with many guests praising the absolute cleanliness and attention to detail throughout the hotel. Rooms are frequently described as clean, fragrant and comfortable, thanks to the diligent housekeeping staff known for their thoroughness and friendliness. The daily housekeeping service ensures that rooms remain tidy and well-maintained.
The staff at Star Home are generally appreciated for their friendliness, kindness and helpfulness, particularly the cleaning staff who receive high praise for their hospitable nature. Communication with the staff, managed primarily through WhatsApp, is often noted as efficient and responsive. However, the absence of a physical reception desk and on-premise staff can occasionally pose challenges for guests needing immediate assistance.
The WiFi service at Star Home is positively reviewed for being fast and easily accessible, enhancing the convenience of the stay. While the digital code system for entry and remote check-in process is perceived as secure and straightforward, some guests did report intermittent WiFi issues during their stay.
Comfortable beds are another highlight with many guests emphasizing their coziness, extra pillows and fresh bed linens contributing to a restful sleep experience. Although there are occasional mentions of issues like firmness, squeaky beds and minor maintenance needs, the majority of guests seem satisfied with the overall comfort provided.
Despite some minor drawbacks such as varying room sizes, occasional maintenance issues and the remote assistance model, Star Home is commended for its cleanliness, prime location and the friendliness of its staff. Most guests enjoy a comfortable and convenient stay, making it a popular choice for visitors to Valencia. Show more
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Categories
Guest House Taking Steps Towards Sustainability
Cheap Guest House
Small Guest House
Room Types
Double Room with Shared BathroomRooms on the upper floors are reachable by lift. The unit has 1 bed.
Small Double RoomThe double room includes a private bathroom fitted with a shower. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
Double Room with BalconyThe double room includes a private bathroom equipped with a shower. Rooms on the upper floors are reachable by lift. The unit offers 1 bed.
Double Room with Private BathroomThis double room features a flat-screen TV and air conditioning.
Guest Reviews
7.1
Good
Location
Star Home boasts an unparalleled location in the heart of Valencia, making it the perfect base for exploring the city. Nestled in a central and well-served area, the hotel stands out for its proximity to key attractions and public transportation, including a mere 4-minute walk from the Colon metro station. Guests repeatedly praise the convenience of being able to stroll to the city's main sites, shopping centers, restaurants and nightlife.
The location isn't just central but also highly accessible with easy check-in and code-operated entry offering extra convenience. The neighborhood itself is lively yet peaceful, providing a tranquil retreat amidst the bustle of downtown Valencia.
From the historic Town Hall Square to the bustling main train station, everything is just steps away. Reviewers commend the excellent quality-to-price ratio, pairing comfortable, clean accommodations with the unbeatable advantage of a superbly connected location. Whether in town for a quick visit or an extended stay, Star Home's central position simplifies travel and maximizes the Valencia experience.
Rooms
'Star Home' offers a mixed bag of experiences according to guest reviews. On the positive side, the rooms are generally described as clean, spacious and comfortable. Many guests appreciated the modern and stylish decor with some rooms having beautiful views and balconies. The central location near the city center is frequently praised, making it an ideal choice for those looking to explore the area easily. The daily housekeeping service is another strong point, noted for its thoroughness and consistency. Additionally, the comfortable beds and clean linen often receive commendations.
However, several guests pointed out issues that prospective visitors should be aware of. The rooms vary significantly in size with many described as very small and cramped and lacking proper ventilation, which sometimes results in a musty smell. Bathrooms, particularly, are often cited as being too tiny and uncomfortable with poor layout and inadequate fixtures. Noise is another consistent complaint due to thin walls and street noise, making it difficult to sleep.
Some rooms need maintenance with reports of broken fixtures, malfunctioning air conditioning and inadequate lighting. There are also discrepancies between the advertised pictures and the actual room conditions, leading to some disappointment upon arrival. Overall, while 'Star Home' has its strengths in cleanliness and location, there are several areas needing improvement to enhance the guest experience fully.
Beds
Star Home has garnered numerous reviews highlighting the beds with a predominant appreciation for their comfort. Many guests have consistently remarked on how comfortable the beds are, often emphasizing the presence of extra pillows, modern furnishings and soft sheets, contributing to a restful sleep experience. Several reviews describe the beds as very comfortable, cozy and spacious with some guests noting they were made daily and found the bed linens fresh and clean.
However, there are a few concerns mentioned by other guests, particularly regarding the beds' firmness and noise. Some encountered squeaky beds with others pointing out issues such as saggy mattresses, old bed frames and bed legs that were broken or wobbly. A few reviews mentioned bed linens that could have been cleaner and in better condition. While some found the beds too hard or uncomfortable, there are occasional mentions of back pain.
Despite these occasional issues, the majority of guests appear to have had a positive experience with the beds at Star Home, appreciating the clean spaces and the consistent comfort provided.
Cleanliness
Located in the heart of the city, Star Home boasts impressive cleanliness standards, making it a popular choice for visitors. Guests frequently highlight the absolute cleanliness and attention to detail throughout the hotel. Rooms are praised for being clean, fragrant, comfortable and well-maintained, often with daily cleaning services that include fresh bed linen and towels every day. The modern furnishings also add to the appeal.
Many reviewers find the housekeeping staff to be not only thorough in their work but also exceptionally friendly and hospitable. The consistent daily cleaning service ensures that rooms remain tidy and organized, contributing to an overall pleasant experience. Facilities such as bathrooms and shared spaces are frequently mentioned as being very clean and tidy.
However, a few guests noted occasional lapses in cleaning standards with issues like dusty corners, mold in bathrooms and minor maintenance needs. Some mentioned specific areas such as under the bed or window sills that could use more attention. Despite these few drawbacks, the general consensus remains positive regarding the hotel’s cleanliness.
Overall, Star Home is commended for its cleanliness and the efforts of its diligent housekeeping staff, creating a comfortable and welcoming environment for its guests.
Staff
At Star Home, the general consensus about the staff is largely positive with numerous mentions of them being friendly, kind and helpful. The cleaning staff in particular received high praise for their friendliness and attentiveness, frequently being described as very nice and hospitable. The staff’s communication, primarily managed through WhatsApp, was often noted as efficient and responsive, providing stellar and superb service in many cases.
However, it's important to note that there is no physical reception desk and staff are generally not present on the premises. While many guests found the virtual assistance via WhatsApp to be effective, there were some who experienced a lack of prompt responses or found it challenging to get immediate help when needed. This absence of on-site staff led to occasional frustration, especially when trying to address more immediate or pressing concerns.
Overall, while the remote service model and virtual assistance were effective for many guests, those requiring more direct, in-person support might find this setup less than ideal. Nonetheless, the staff's friendliness and attentiveness when interacting virtually were evident and appreciated by the majority of the guests.
Wi-Fi
Star Home offers guests a generally positive experience with WiFi throughout the building. Many reviews highlight the good, fast and easily accessible WiFi, which is available throughout the structure, including the rooms. The practical storage next to the bed and the ease of connecting to WiFi are additional conveniences appreciated by visitors.
Entry into the hotel is facilitated through a digital code system, which most guests found secure and convenient. The check-in process, often conducted remotely via codes sent through email, enhances the simplicity of the stay. Guests also noted that the hotel effectively shares WiFi information and other points of interest through the internet.
However, some guests reported intermittent issues with the WiFi, including outages and connection problems during their stay. Despite these occasional setbacks, the cleanliness of the rooms and the overall functionality of the internet make Star Home a reasonably good option for travelers seeking a dependable and comfortable stay with accessible WiFi.
No, Star Home doesn't have any pool.
No, a spa isn't available at Star Home.
No, Star Home doesn't allow dogs.
No, parking facilities aren't available at Star Home.