Hotel Naguilan
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Summary of reviewsHotel Naguilan in Valdivia stands out for its captivating riverside location, offering guests breathtaking views and a serene atmosphere perfect for relaxation. The hotel's beautiful gardens, terrace and outdoor swimming pools complement its charm and provide an idyllic setting for a peaceful retreat. Its proximity to downtown Valdivia and the Mercado Fluvial market adds convenience without compromising tranquility. The comfortable and spacious rooms, coupled with attentive staff, enhance the overall guest experience.
Breakfast at Hotel Naguilan receives mixed feedback. While many guests enjoy the quality and taste of the hearty dishes, there are notable criticisms regarding the variety and freshness of certain items such as pastries, cereals and cheeses. The dining space's river view is a highlight, though suggestions are made to relocate the breakfast area from the lobby to improve comfort.
Dinner experiences are positively highlighted for the excellent and delicious food, particularly dishes like lamb lasagna and pisco sours. However, restricted and inconsistent operating hours of the restaurant pose some inconvenience. Despite a limited menu, the quality of meals and exceptional service continue to attract praise.
The rooms are frequently described as spacious, comfortable and clean with many offering stunning views of the river. The well-kept grounds and common areas further enhance the hotel’s appeal. However, the outdated furniture and lack of modern amenities such as air conditioning and minibars detract somewhat from the overall experience.
Cleanliness is consistently praised at Hotel Naguilan with diligent housekeeping ensuring tidy and presentable rooms and common areas. The hotel’s commitment to cleanliness extends to the outdoor facilities, though occasional maintenance issues are noted.
Staff at Hotel Naguilan are recognized for their friendliness, attentiveness and excellent service. Specific staff members are often mentioned for their personalized and professional interactions, which significantly contribute to the positive guest experiences.
The WiFi service, however, is a common point of criticism with many guests describing it as weak, unstable and unreliable, affecting those needing internet for work or entertainment.
The pool area is lauded for its tranquility and beautiful river views, offering a clean and serene environment. Nonetheless, maintenance issues such as peeling paint and unheated pools are mentioned as areas for improvement.
Parking at the hotel presents a mixed picture with well-maintained spaces available but often limited, leading to some difficulty in securing a spot.
Hotel Naguilan is commended for its calm and family-friendly atmosphere, ideal for family vacations. While the hotel generally caters well to families, suggestions for more child-friendly amenities and better accommodation arrangements for larger groups are noted.
Guest opinions on the beds are varied with some finding them comfortable and others describing issues with mattress quality and bed size. Overall, the hotel excels in room cleanliness and maintenance.
While the hotel provides a pleasant ambiance and scenic views, some guests feel it does not entirely meet the four-star standard it purports to uphold. Criticisms often focus on the outdated facilities and lack of modern conveniences, suggesting that renovations and updates are needed. Despite these shortcomings, the hotel’s setting and service quality make a stay at Hotel Naguilan a memorable experience.
Categories
Breakfast at Hotel Naguilan receives mixed feedback. While many guests enjoy the quality and taste of the hearty dishes, there are notable criticisms regarding the variety and freshness of certain items such as pastries, cereals and cheeses. The dining space's river view is a highlight, though suggestions are made to relocate the breakfast area from the lobby to improve comfort.
Dinner experiences are positively highlighted for the excellent and delicious food, particularly dishes like lamb lasagna and pisco sours. However, restricted and inconsistent operating hours of the restaurant pose some inconvenience. Despite a limited menu, the quality of meals and exceptional service continue to attract praise.
The rooms are frequently described as spacious, comfortable and clean with many offering stunning views of the river. The well-kept grounds and common areas further enhance the hotel’s appeal. However, the outdated furniture and lack of modern amenities such as air conditioning and minibars detract somewhat from the overall experience.
Cleanliness is consistently praised at Hotel Naguilan with diligent housekeeping ensuring tidy and presentable rooms and common areas. The hotel’s commitment to cleanliness extends to the outdoor facilities, though occasional maintenance issues are noted.
Staff at Hotel Naguilan are recognized for their friendliness, attentiveness and excellent service. Specific staff members are often mentioned for their personalized and professional interactions, which significantly contribute to the positive guest experiences.
The WiFi service, however, is a common point of criticism with many guests describing it as weak, unstable and unreliable, affecting those needing internet for work or entertainment.
The pool area is lauded for its tranquility and beautiful river views, offering a clean and serene environment. Nonetheless, maintenance issues such as peeling paint and unheated pools are mentioned as areas for improvement.
Parking at the hotel presents a mixed picture with well-maintained spaces available but often limited, leading to some difficulty in securing a spot.
Hotel Naguilan is commended for its calm and family-friendly atmosphere, ideal for family vacations. While the hotel generally caters well to families, suggestions for more child-friendly amenities and better accommodation arrangements for larger groups are noted.
Guest opinions on the beds are varied with some finding them comfortable and others describing issues with mattress quality and bed size. Overall, the hotel excels in room cleanliness and maintenance.
While the hotel provides a pleasant ambiance and scenic views, some guests feel it does not entirely meet the four-star standard it purports to uphold. Criticisms often focus on the outdated facilities and lack of modern conveniences, suggesting that renovations and updates are needed. Despite these shortcomings, the hotel’s setting and service quality make a stay at Hotel Naguilan a memorable experience.
Family Friendly Hotel
This hotel is known for offering a tranquil atmosphere. It provides various family-friendly services and activities, making it a suitable choice for families.
Hotel with Swimming Pool
This hotel offers a swimming pool and a big garden. Some rooms have separate living areas and balconies. It also features a restaurant serving Mediterranean cuisine and a bar.
Outdoor Pool
Business Hotel
While specific business amenities aren't detailed, its central location makes it suitable for business travelers.
Hotel with Parking
Hotel Naguilan provides complimentary private parking on-site. Guests can benefit from free and secure parking facilities during their stay.
4-Star Hotel
Set in a stylish German-style building, this hotel offers rooms with free Wi-Fi and breakfast. It is located a short distance from Valdivia Main Square. It features a big garden with a swimming pool and a river deck over the Valdivia River.
Hotel with Outdoor Pool
Set in a stylish German building with a big garden, this hotel features a swimming pool and a river deck over the Valdivia River. It has an overall rating of 8.1 and a facilities rating of 9.0, with the outdoor pool being a highlight.
Boutique-style Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Hotel Naguilan in Valdivia offers a captivating riverside experience, highlighted by its prime location on the banks of the Valdivia River. This location provides guests with breathtaking views of the river and surrounding natural beauty, making it an ideal spot for relaxation and tranquility. The well-maintained environment of the hotel, along with its beautiful gardens, terrace and outdoor swimming pools, enhances the overall charm.
The setting is perfect for unwinding with family with numerous reviewers praising the picturesque scenery and serene atmosphere. The hotel's proximity to downtown Valdivia and the Mercado Fluvial market is convenient, though it is situated far enough from the hustle and bustle to remain peaceful. Guests can enjoy leisurely walks to the city center or take a river taxi for a unique travel experience.
The combination of exceptional views, comfortable rooms and attentive staff service makes this hotel a standout choice. While the hotel is a moderate distance from downtown, its beautiful riverfront location and tranquil setting more than compensate, offering a memorable stay in Valdivia.
Comments about the breakfast offerings at Hotel Naguilan are a mixed bag. Many guests appreciate the hearty and delicious dishes, applauding the quality and taste. Descriptions often highlight a good, spacious breakfast area with satisfying and plentiful options. The beautiful river view from the dining space adds to the overall pleasant dining experience.
However, the variety of food receives consistent criticism. Several guests suggest improvements, citing a lack of diverse options, especially in terms of pastries, cereals and fresh juices. Complaints also mention the low quality of certain elements like cheeses and deli meats, which detract from the overall experience.
The location of the breakfast in the hotel lobby is frequently noted as uncomfortable and insufficient with some suggesting it be moved to the dining room. The limited selection and austere presentation are particularly disappointing to those comparing the actual breakfast to its online presentation.
Overall, while the quality of breakfast items generally satisfies guests, many see room for improvement in terms of variety, setting and the freshness of ingredients.
The dinner experience at Hotel Naguilan has garnered a mix of reviews. On the positive side, the restaurant is frequently praised for its excellent and delicious food with dishes like lamb lasagna leaving a lasting impression. Guests often commend the very good and well-prepared meals, the outstanding service and the friendly staff. Soups, creams and pisco sours are highlighted as particularly delightful. However, a recurring theme among the reviews is the restricted and sometimes inconsistent operating hours of the restaurant, which closes early and is not open every day, including evenings and Sundays. This has caused some frustration, as guests have had to rush to dine before the kitchen closes or faced limited options. Additionally, the menu is described as lacking variety and being somewhat unbalanced in terms of price and value. Despite these drawbacks, the quality of the food and the professionalism of the service staff prevent some guests from considering other accommodations.
Hotel Naguilan offers rooms that consistently receive praise for their spaciousness, comfort and cleanliness. Guests appreciate the large and comfortable accommodations, especially those on the second floor and with views of the nearby river. The hotel's setting contributes to its overall appeal, boasting well-kept grounds and common areas that add to the stay's enjoyment.
However, some aspects of the rooms show room for improvement. Many guests note that the furniture and decor are outdated, often pointing to an aesthetic reminiscent of the 90s. Additionally, rooms lack modern amenities such as air conditioning and minibars, leading to discomfort during hotter weather. Insufficient sound insulation and the presence of old, noisy wooden beds also detract from the quality of the stay for some visitors.
The bathrooms, although keeping generally clean, are described as small and in need of remodeling. Issues with temperature regulation, both excessive heat and cold, are frequently highlighted.
While the price-to-quality ratio sparks mixed feelings, the friendly and attentive staff and magnificent views of the river are recurring positive elements in reviews. In summary, Hotel Naguilan is celebrated for its spacious and clean rooms with beautiful river views but could benefit from updating its facilities and amenities to meet modern standards.
Hotel Naguilan offers mixed reviews when it comes to the beds provided in their rooms. Guests frequently commend the hotel for clean and well-maintained rooms, noting the spaciousness and appealing views. The comfort of the beds receives varied feedback; while some guests find them comfortable and conducive to a good night's sleep, others express disappointment, citing issues such as small bed sizes, old or noisy mattresses and insufficient or poor-quality pillows.
A significant number of reviews mention the beds being too soft or sinking in the middle, leading to discomfort and even back pain for some travelers. There are also comments on beds being hard or having little firmness, which also contributed to a less-than-optimal sleeping experience for some guests. Despite these concerns, the hotel garners praise for its overall cleanliness and the professionalism of its staff, which seems to compensate for the shortcomings related to the beds for many visitors.
Overall, while the hotel excels in room cleanliness, maintenance and service quality, the beds vary significantly in comfort and potential guests might find it worthwhile to check specific room reviews or request any available updates to ensure a restful stay.
Hotel Naguilan consistently receives praise for its impeccable cleanliness. Guests repeatedly highlight that both bedrooms and bathrooms are clean, comfortable and well-maintained. The housekeeping team receives accolades for their diligence, ensuring that rooms are always tidy and presentable. The spacious bathrooms and high-quality bedding enhance the overall experience.
The hotel's outdoor facilities, including terraces and pools, are generally clean and complemented by the beautiful landscape. However, some reviews mention occasional maintenance issues, such as spiders and dirt in these areas, indicating potential room for improvement.
Overall, Hotel Naguilan's commitment to cleanliness is evident, establishing it as a solid choice for travelers seeking a clean and comfortable stay.
The staff at Hotel Naguilan is frequently highlighted for their friendliness, attentiveness and overall excellent service. From check-in to check-out, guests appreciate the kindness and professional demeanor of the team. Specific mentions of individuals like Carlitos, Benito, Sofia, Rodrigo and Francisco reveal a personal touch in their interactions, adding to the warmth experienced by many. Maids, waiters and receptionists are praised for their diligence and willingness to assist, making the hotel stay pleasant and memorable.
Despite some criticisms regarding the attitude and responsiveness of the reception staff, as well as isolated instances of poor service during breakfast, the general consensus remains positive. The staff’s exceptional attention and hospitality often compensate for any minor inconveniences. Whether it’s through quick responses to guest requests or proactive measures to ensure comfort, the staff's commitment to maintaining high standards of service is evident.
Overall, the staff at Hotel Naguilan are seen as a major asset, contributing significantly to the positive guest experiences. Their friendly, professional and caring nature makes the hotel highly recommendable for a comfortable stay.
Hotel Naguilan boasts many attractive features, but strong and reliable internet isn't one of them. Guests consistently remarked on the lackluster WiFi experience, calling it terrible, weak and unstable. Many reported that the WiFi didn't work at all at times, had poor signal levels or was slow. Some mentioned specific areas such as rooms or apartments where the WiFi was particularly disappointing, making it unsuitable for work or streaming services. There was also mention of occasional drops in connection and limited coverage throughout the hotel. While one guest noted stable WiFi, the overwhelming consensus suggests that Hotel Naguilan could significantly improve its internet services to meet guest expectations.
Hotel Naguilan’s pool area offers a blend of tranquility and stunning river views, making it an appealing spot for guests seeking relaxation. The pools are large in size and provide a picturesque setting with elegant environs facing the river. Guests have praised the cleanliness and safety of the pool area and some describe the experience as incredibly amazing, particularly due to the serene atmosphere.
However, some aspects require attention. The oldest pool and some of the other pools reportedly need maintenance; peeling paint and signs of wear are noted. The pools are not heated, which could be a downside for those visiting during colder periods. A few guests felt that the pools were dirty and unmaintained at times, which affected their usability. Despite these issues, the overall pool setting, complemented by the beautiful gardens and the picturesque river backdrop, remains a strong point of the hotel.
At Hotel Naguilan, the parking situation is a mix of positives and some drawbacks, providing guests with a variety of experiences. While there are multiple options including under roofed and outdoor parking spaces, the primary challenge lies in the availability and convenience of these spots. Limited parking spaces are a recurrent theme with many finding it difficult to secure a spot and at times having to cross the street to park. Despite this, the parking lots, when available, are well-maintained and offer easy access to the hotel, adding a layer of convenience for guests who manage to find a space. The hotel's parking may not be extensive or always available, but it compensates with adequate maintenance and accessibility for those fortunate enough to secure a spot.
Hotel Naguilan is consistently praised for its calm and family-friendly atmosphere, making it an excellent choice for a family vacation. Guests frequently commend the hotel for its welcoming environment, which provides a sense of tranquility and relaxation ideal for families. Many found it perfect for traveling with young children, highlighting the special treatment given to little ones, such as the careful attention to a 4-year-old guest and thoughtful accommodations for infants.
Despite the overwhelmingly positive feedback, there are a few critiques regarding the hotel's preparedness to welcome children fully. Suggestions were made for more child-friendly breakfast options and additional children's games. Some reviews mentioned the need for better accommodation arrangements for larger family groups and a baby menu. A few reviewers noted that the hotel could improve in handling families with children more effectively.
Overall, Hotel Naguilan comes highly recommended as a destination for family vacations with many guests sharing that it was perfect for creating memorable family experiences.
Hotel Naguilan is praised for its overall aesthetic, being described as a beautiful and well-maintained, albeit older establishment. Guests commend its scenic views of the river, which add a pleasant touch to their stays. The ambiance fosters a relaxed experience and the general upkeep of the hotel is noted positively.
Despite these strengths, there are recurring critiques about the hotel's rating and value. Many guests feel that the hotel falls short of the four-star standard it claims to uphold. The lack of conveniences such as intercom services, elevators and air conditioning is highlighted as being below the expectations for a hotel of this class. Additionally, the need for renovations and modern updates is frequently mentioned, suggesting that the facilities are outdated.
The breakfast service receives significant criticism, described as basic and not aligning with the quality one would expect from a four-star hotel. The furniture in the rooms is also noted to be in average condition, lacking handles and showing signs of aging.
In terms of pricing, several guests express dissatisfaction, feeling that the cost of their stay does not correspond to the level of amenities and service provided. They compare the pricing to high-end hotels, yet find the comfort and modernity lacking. The hotel’s exchange rate for dollars is also questioned.
Overall, while Hotel Naguilan provides a nice ambiance and beautiful views, it appears to fall short in delivering the full experience of a four-star hotel, especially when considering the price point and certain outdated amenities.
Hotel Naguilan stands out as an exceptionally recommended choice for business travelers. It's frequently described as perfect for business trips, emphasizing its suitability for professionals on the go. Guests appreciate the hotel's calm ambiance, which is conducive to both rest and productivity, thanks to its clean facilities and comfortable beds. The helpful staff further enhances the business-friendly environment.
The hotel proves to be ideal and convenient for short business stays, making it a great option for quick visits. While it might not be within walking distance to downtown businesses, its urban location still provides a sense of accessibility and convenience. Hotel Naguilan also offers a standard array of business facilities typical of a 4-star establishment, suitable for hosting work meetings and business interactions.
In response to the current global situation, the hotel has outlined clear Covid measures, reassuring guests about their safety during their stay. Although there was a mention of poor sleep affecting work efficiency, this seems to be an isolated concern as the general sentiment towards the hotel's service and amenities remains highly positive.
Hotel Naguilan boasts a charming outdoor pool area that has garnered significant praise from its guests. Many have highlighted the pool as a nice and inviting space, perfect for families to enjoy. The pool area is often described as excellent with stunning views of both the pool and the nearby river enhancing the overall experience. The beauty of the area is a recurrent theme with guests appreciating the picturesque scenery visible from the poolside.
One of the standout features mentioned is the pool's heating, which allows for comfortable use throughout the year, making it a vital aspect of the hotel's appeal in all seasons. Although some guests have noted that the pool occasionally appears greyish or dirty, the general consensus remains positive, emphasizing the enjoyment derived from the pools, especially during the summer months. Maintenance could be improved, but it does not overshadow the overall pleasant experience reported by visitors.
In summary, the outdoor pool area of Hotel Naguilan offers a scenic and enjoyable setting, particularly favored by families with its year-round usability and beautiful surroundings contributing to the hotel's allure.
Location Show Map
Location
The setting is perfect for unwinding with family with numerous reviewers praising the picturesque scenery and serene atmosphere. The hotel's proximity to downtown Valdivia and the Mercado Fluvial market is convenient, though it is situated far enough from the hustle and bustle to remain peaceful. Guests can enjoy leisurely walks to the city center or take a river taxi for a unique travel experience.
The combination of exceptional views, comfortable rooms and attentive staff service makes this hotel a standout choice. While the hotel is a moderate distance from downtown, its beautiful riverfront location and tranquil setting more than compensate, offering a memorable stay in Valdivia.
Breakfast
However, the variety of food receives consistent criticism. Several guests suggest improvements, citing a lack of diverse options, especially in terms of pastries, cereals and fresh juices. Complaints also mention the low quality of certain elements like cheeses and deli meats, which detract from the overall experience.
The location of the breakfast in the hotel lobby is frequently noted as uncomfortable and insufficient with some suggesting it be moved to the dining room. The limited selection and austere presentation are particularly disappointing to those comparing the actual breakfast to its online presentation.
Overall, while the quality of breakfast items generally satisfies guests, many see room for improvement in terms of variety, setting and the freshness of ingredients.
Dinner
Rooms
However, some aspects of the rooms show room for improvement. Many guests note that the furniture and decor are outdated, often pointing to an aesthetic reminiscent of the 90s. Additionally, rooms lack modern amenities such as air conditioning and minibars, leading to discomfort during hotter weather. Insufficient sound insulation and the presence of old, noisy wooden beds also detract from the quality of the stay for some visitors.
The bathrooms, although keeping generally clean, are described as small and in need of remodeling. Issues with temperature regulation, both excessive heat and cold, are frequently highlighted.
While the price-to-quality ratio sparks mixed feelings, the friendly and attentive staff and magnificent views of the river are recurring positive elements in reviews. In summary, Hotel Naguilan is celebrated for its spacious and clean rooms with beautiful river views but could benefit from updating its facilities and amenities to meet modern standards.
Beds
A significant number of reviews mention the beds being too soft or sinking in the middle, leading to discomfort and even back pain for some travelers. There are also comments on beds being hard or having little firmness, which also contributed to a less-than-optimal sleeping experience for some guests. Despite these concerns, the hotel garners praise for its overall cleanliness and the professionalism of its staff, which seems to compensate for the shortcomings related to the beds for many visitors.
Overall, while the hotel excels in room cleanliness, maintenance and service quality, the beds vary significantly in comfort and potential guests might find it worthwhile to check specific room reviews or request any available updates to ensure a restful stay.
Cleanliness
The hotel's outdoor facilities, including terraces and pools, are generally clean and complemented by the beautiful landscape. However, some reviews mention occasional maintenance issues, such as spiders and dirt in these areas, indicating potential room for improvement.
Overall, Hotel Naguilan's commitment to cleanliness is evident, establishing it as a solid choice for travelers seeking a clean and comfortable stay.
Staff
Despite some criticisms regarding the attitude and responsiveness of the reception staff, as well as isolated instances of poor service during breakfast, the general consensus remains positive. The staff’s exceptional attention and hospitality often compensate for any minor inconveniences. Whether it’s through quick responses to guest requests or proactive measures to ensure comfort, the staff's commitment to maintaining high standards of service is evident.
Overall, the staff at Hotel Naguilan are seen as a major asset, contributing significantly to the positive guest experiences. Their friendly, professional and caring nature makes the hotel highly recommendable for a comfortable stay.
Wi-Fi
Pool
However, some aspects require attention. The oldest pool and some of the other pools reportedly need maintenance; peeling paint and signs of wear are noted. The pools are not heated, which could be a downside for those visiting during colder periods. A few guests felt that the pools were dirty and unmaintained at times, which affected their usability. Despite these issues, the overall pool setting, complemented by the beautiful gardens and the picturesque river backdrop, remains a strong point of the hotel.
Parking
Family
Despite the overwhelmingly positive feedback, there are a few critiques regarding the hotel's preparedness to welcome children fully. Suggestions were made for more child-friendly breakfast options and additional children's games. Some reviews mentioned the need for better accommodation arrangements for larger family groups and a baby menu. A few reviewers noted that the hotel could improve in handling families with children more effectively.
Overall, Hotel Naguilan comes highly recommended as a destination for family vacations with many guests sharing that it was perfect for creating memorable family experiences.
4 Star
Despite these strengths, there are recurring critiques about the hotel's rating and value. Many guests feel that the hotel falls short of the four-star standard it claims to uphold. The lack of conveniences such as intercom services, elevators and air conditioning is highlighted as being below the expectations for a hotel of this class. Additionally, the need for renovations and modern updates is frequently mentioned, suggesting that the facilities are outdated.
The breakfast service receives significant criticism, described as basic and not aligning with the quality one would expect from a four-star hotel. The furniture in the rooms is also noted to be in average condition, lacking handles and showing signs of aging.
In terms of pricing, several guests express dissatisfaction, feeling that the cost of their stay does not correspond to the level of amenities and service provided. They compare the pricing to high-end hotels, yet find the comfort and modernity lacking. The hotel’s exchange rate for dollars is also questioned.
Overall, while Hotel Naguilan provides a nice ambiance and beautiful views, it appears to fall short in delivering the full experience of a four-star hotel, especially when considering the price point and certain outdated amenities.
Business
The hotel proves to be ideal and convenient for short business stays, making it a great option for quick visits. While it might not be within walking distance to downtown businesses, its urban location still provides a sense of accessibility and convenience. Hotel Naguilan also offers a standard array of business facilities typical of a 4-star establishment, suitable for hosting work meetings and business interactions.
In response to the current global situation, the hotel has outlined clear Covid measures, reassuring guests about their safety during their stay. Although there was a mention of poor sleep affecting work efficiency, this seems to be an isolated concern as the general sentiment towards the hotel's service and amenities remains highly positive.
Outdoor Pool
One of the standout features mentioned is the pool's heating, which allows for comfortable use throughout the year, making it a vital aspect of the hotel's appeal in all seasons. Although some guests have noted that the pool occasionally appears greyish or dirty, the general consensus remains positive, emphasizing the enjoyment derived from the pools, especially during the summer months. Maintenance could be improved, but it does not overshadow the overall pleasant experience reported by visitors.
In summary, the outdoor pool area of Hotel Naguilan offers a scenic and enjoyable setting, particularly favored by families with its year-round usability and beautiful surroundings contributing to the hotel's allure.
Yes, Hotel Naguilan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Naguilan.
No, Hotel Naguilan doesn't allow dogs.
Yes, parking facilities are available at Hotel Naguilan.
No, Hotel Naguilan doesn't have a gym.
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