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Summary of reviewsGelena Гостьовий двір benefits from a prime location that is highly appreciated by guests, offering close proximity to Uzhhorod Castle and other historical sites. It is conveniently situated for exploring the cultural attractions of the city while maintaining a peaceful environment in a quiet green area near the river. This advantageous location provides easy access to the city center, events, and essential connections, such as the border.
The guesthouse offers spacious and comfortable rooms, with guests particularly noting the quality of the beds and the added convenience of a mini kitchen and a dedicated eating area. However, maintenance issues and a lack of cleanliness have been pointed out as areas needing improvement. Despite these concerns, the comfort of the sleeping arrangements, with some rooms featuring large double beds, is generally well received.
Interacting with the staff at Gelena Гостьовий двір can be a mix of experiences. Guests often commend the staff's friendliness and polite communication, with some staff members offering exceptional service by accommodating requests such as early check-ins. Nevertheless, inconsistencies in service quality and professionalism have been reported, with specific instances of rudeness and limited availability of service staff.
The guesthouse is pet-friendly, allowing guests to stay with their dogs, and features a resident Doberman named Deta, who has been described as endearing by many guests. However, mixed experiences with Deta's behavior suggest that while some find the canine companion charming, others have concerns, particularly when considering families with children due to incidents of barking and growling.
Overall, while Gelena Гостьовий двір offers a comfortable and strategically located accommodation option in Uzhhorod, there are notable areas where improvements in maintenance, cleanliness, and service consistency could enhance the overall guest experience. Show more
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Categories
Small Guest House
Gelena is a guesthouse that provides a welcoming and cozy atmosphere. It is suitable for travelers seeking a more intimate and personal experience.
Dog Friendly Guest House
Guest House with Parking
Cheap Guest House
Room Types
Large Double or Twin RoomThe twin/double room includes a private bathroom equipped with a shower. Featuring a terrace with garden views, this twin/double room also offers a wardrobe and a flat-screen TV. The unit offers 1 bed.
Double or Twin Room with TerraceThe twin/double room includes a private bathroom fitted with a shower. Boasting a terrace with garden views, this twin/double room also offers a wardrobe and a flat-screen TV. The unit has 1 bed.
Double or Twin Room with Private BathroomThe twin/double room includes a private bathroom equipped with a shower. Featuring a terrace with garden views, this twin/double room also offers a wardrobe and a flat-screen TV. The unit offers 1 bed.
Family Room with Private BathroomThe unit offers 5 beds.
Guest Reviews
Location
Nestled within walking distance to the city center, Gelena Гостьовий двір boasts a prime location appreciated by its guests. It is conveniently situated near Uzhhorod Castle and other historical sites, making it an excellent choice for those keen on exploring the cultural gems of this beautiful city. Guests have consistently highlighted its strategic positioning, which offers easy access to the vibrant center and essential amenities, all while maintaining a peaceful ambiance in a quiet, green area. The proximity to the river also adds to its charm. Visitors have found the location to be in close reach for various events and necessary connections, such as the border. Overall, Gelena Гостьовий двір provides a well-regarded base for anyone wanting to enjoy Uzhhorod’s attractions while benefiting from a serene environment.
Rooms
Gelena Гостьовий двір offers guests separate and spacious rooms, providing ample space for relaxation and comfort. However, guests have noted several areas needing improvement in terms of cleanliness and overall maintenance. Some rooms reportedly have a smoky atmosphere and an unpleasant smell of cigarettes, detracting from the overall experience. Issues with cleanliness are a common concern, with guests mentioning that the rooms, including bathrooms and toilets, appear not to be thoroughly cleaned upon arrival. Additionally, discrepancies have been noted between the actual room conditions and the photos advertised, leading to dissatisfaction. Bed linens and room cleanliness appear to be inconsistent, with some guests needing to clean aspects of the room themselves, such as the refrigerator and bathroom areas. Overall, while the spaciousness of the rooms is appreciated, enhancements in cleanliness and upkeep could significantly benefit the guest experience.
Beds
Gelena Гостьовий двір offers a varied experience when it comes to bed quality, with a mix of both positive and negative remarks from guests. Many travelers have highlighted the comfort of the beds, appreciating the comfortable sleeping arrangements and praising the very comfortable mattresses. Guests have noted the presence of a large double bed in some rooms, which complements the availability of a sofa for lounging. The convenience of having a mini kitchen and a dedicated eating area within the lodging adds to the overall comfort and utility of the space.
However, there are concerns regarding unfinished renovations and maintenance issues. Some guests have pointed out broken beds, with makeshift attempts to address these issues, such as placing stones underneath them. There are also mentions of old and stained bed linen, which detracts from the otherwise pleasant sleeping experience. Additionally, certain reviews have described instances where rooms were not adequately cleaned or prepared for new guests, highlighting lapses in service and management.
In summary, while Gelena Гостьовий двір seems to provide a comfortable and potentially pleasant place to sleep, issues with maintenance and cleanliness may affect the overall guest experience.
Cleanliness
Gelena Гостьовий двір unfortunately faces significant issues with cleanliness, as reflected in guest reviews. Visitors consistently describe a lack of thorough cleaning both inside the rooms and throughout the establishment. Bathrooms are reportedly unpleasant, featuring mold and a persistent smell, while showers often have drainage problems. Bedding and furniture appear old and grimy, with hair from previous guests noted on various surfaces. The conditions are noticeably run-down, with cobwebs and dust prevalent throughout. The shared kitchen and outdoor areas are described as filthy, contributing to a general atmosphere of neglect. Additional concerns include the presence of spider webs, sewage odors, and difficulties accessing the premises due to a non-functional entrance bell. Guests reported having to wait for access and experienced discomfort due to cold temperatures inside the rooms. Overall, Gelena Гостьовий двір struggles to maintain a satisfactory level of hygiene and upkeep, according to guest experiences.
Staff
At Gelena Гостьовий двір, the guest experience with the staff appears to be mixed. Many guests highlight the friendly and customer-oriented nature of the staff, especially noting their politeness and pleasant communication. In some instances, staff members went above and beyond, such as accommodating early check-in requests. However, there are also significant areas of concern raised by guests. Some reviews point to instances of rudeness from the administration and a perceived lack of respect for guests, likening the experience to staying in a less formal setting. Additionally, the availability of service staff is limited, with some guests noting they are only present during specific times of the day. Overall, while there are positive interactions, consistency in service quality and professionalism seems to be an area needing improvement.
Dog Friendly
Travelers visiting Gelena Гостьовий двір with pets will find it convenient as the hotel allows guests to check in with their furry companions. A notable resident of the hotel is Deta, a Doberman, who has been described as absolutely adorable and even considered the best host by some. However, it is important to note that experiences with Deta have been mixed. While some have found the dog charming and hospitable, others have expressed concern over the dog's behavior, mentioning incidents of barking, growling, and even biting, which might be intimidating, especially for families with children. Additionally, reviews indicate that the yard could be better maintained as it often has messes created by the Doberman that are not promptly cleaned up. For guests sensitive to such issues, this might be a consideration.
No, Gelena Гостьовий двір doesn't have any pool.
No, a spa isn't available at Gelena Гостьовий двір.
Yes, Gelena Гостьовий двір welcomes dogs.
Yes, parking facilities are available at Gelena Гостьовий двір.