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Summary of reviewsNovotel Ulaanbaatar is highly regarded for its excellent central location, which offers convenient access to key attractions in the city, including the national museum, local shops, restaurants, and the main square. Despite minor mentions of the surrounding area being somewhat rough, guests find it easy to explore the city's vibrant heart without relying on taxis, allowing them to bypass traffic congestion and enjoy cultural landmarks and shopping venues. The hotel's proximity to these sites makes it an attractive choice for travelers eager to immerse themselves in local life.
The breakfast receives mixed feedback, with guests enjoying the extensive and varied selection, noting the buffet as great and highly recommended. While some guests express a desire for more variety, especially in terms of fruits and meats, the general impression of the breakfast offerings is positive. The hotel's spacious and clean rooms contribute to a restful and comfortable stay, with guests praising the comfortable beds and the immaculate environment. There are minor concerns about particular aspects, such as room carpeting and occasional temperature issues, but these do not diminish the overall satisfaction with cleanliness and comfort.
Guests consistently commend the hotel staff for their professionalism and friendliness, highlighting their excellent communication skills and helpfulness in ensuring that all guest needs are met efficiently. The staff's positive demeanor, particularly those who speak English well, facilitates pleasant interactions and enhances the overall experience. Novotel Ulaanbaatar stands out as a reliable and appealing option for a pleasant stay, distinguished by its strategic location, cleanliness, comfort, and welcoming staff. Show more
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Hotel Taking Steps Towards Sustainability
Novotel Ulaanbaatar is described as an eco-friendly hotel. As part of the AccorHotels group, it participates in the PLANET 21 sustainable development program, which focuses on Man and the Planet. The hotel also uses eco-friendly toiletries and cleaning supplies, and features LED light bulbs.
Hotel for Honeymoon
This centrally located hotel offers comfortable rooms with great views. Its proximity to Sukhbaatar Square and friendly staff enhance the experience for couples.
Hotel with Spa
The Novotel Ulaanbaatar offers a thermal spa, massage services, and a sauna room. Guests have access to a fitness center and an indoor swimming pool.
Family Friendly Hotel
Novotel offers family-friendly accommodations and services. It provides comfortable rooms and facilities suitable for both adults and children.
Hotel with Free Wi-Fi
This modern hotel, located in the heart of the city, offers free Wi-Fi and high-speed internet access in all rooms. Guests can enjoy city views and access to an indoor pool.
Business Hotel
Located in the city center, close to key government and business locations. It features a Grand Ballroom adaptable for various events. Each room includes workspace and internet access.
Accessible Hotel
Championing accessibility, this hotel offers well-appointed rooms and wheelchair access throughout the property. Accessible amenities include a wheelchair-accessible restaurant and an accessible fitness center.
Hotel with Indoor Pool
Novotel Ulaanbaatar offers a modern indoor pool area equipped with sun loungers for relaxation. Guests have access to an integrated fitness center and a sauna, providing a convenient and comfortable environment for both exercise and unwinding.
Luxury Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Name of the pool:In Balance
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
Zero-edge pool
Pool surface size:4 m2
Pool minimum depth:1 m
Pool maximum depth:1,4 m
Pool maximum length:16 m
When is the pool open?All year
Opening hours:06:00 - 22:00
Pool heating period:From 1 September to 31 May
Around the pool, there are also available:
Showers
Lockers
WC
The water of the pool is sanitized using:
Chlorine
Ozone
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information about the pool:have resting stools near the pool
Superior King RoomThe spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. This wheelchair accessible double room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Standard King RoomThe spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. This wheelchair accessible double room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Junior SuiteBoasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite has soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Standard Twin RoomThe spacious twin room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. This wheelchair accessible twin room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
Novotel Ulaanbaatar is highly praised for its prime position in the city, offering travelers a great central location with easy access to various attractions. Guests appreciate that the hotel is within walking distance of the national museum, local shops, restaurants, and the city's main square. The central location not only provides convenience but also allows visitors to explore Ulaanbaatar's bustling heart without the need for taxis, making it particularly favorable given the city's traffic conditions.
Travelers have noted the hotel as one of the best options in the city, attributing its appeal partly to its strategic setting. Despite some mentions of the area being a bit rough, guests find the access to key sites more than convenient, with clean surroundings adding to the overall positive experience. The hotel's proximity to cultural landmarks and shopping areas is a definite advantage for those looking to immerse themselves in the local scene.
Additional amenities such as a pool and good breakfast further enhance the stay, while the modern and clean facilities ensure comfort. Though some have found the breakfast offerings average, overall guest impressions underline a very convenient location complemented by helpful staff and spacious, comfortable rooms. Novotel Ulaanbaatar proves to be a smart choice for travelers prioritizing location and ease of access during their visit to Mongolia's vibrant capital.
Breakfast
The breakfast experience at Novotel Ulaanbaatar receives mixed reviews from its guests. On the positive side, many guests appreciate the extensive and varied breakfast, highlighting it as great, amazing, and highly recommended. Guests also mention the availability of a great selection and a big buffet. However, some guests feel that the breakfast options are limited and could benefit from more variety, particularly in terms of fruits, cold cuts, fish products, and dairy. The absence of certain meats, aside from sausages, is noted as a shortcoming. While some guests find the breakfast spread quite sufficient and delicious, others describe it as meager or even a joke. Overall, while there are aspects of the breakfast offering that are impressive, there is also room for improvement to satisfy all guests' expectations.
Rooms
The Novotel Ulaanbaatar offers a modern and well-equipped stay that impresses with its spacious and clean rooms. Guests consistently praise the comfort of the beds, making for a restful night of sleep. The overall cleanliness and tidiness of the rooms are emphasized, providing a fresh and welcoming atmosphere. The helpful staff add to the positive experience, ensuring guest needs are met efficiently. Many visitors appreciate the generous room sizes, providing ample space for relaxation. While there are minor concerns regarding the quality of room carpets and occasional cold temperatures, these do not overshadow the generally positive impressions of comfort and cleanliness. The hotel's breakfast also receives favorable mentions, contributing to a satisfying start to the day. Overall, Novotel Ulaanbaatar stands out as a reliable choice for a pleasant stay in the city.
Cleanliness
Novotel Ulaanbaatar impresses with its commitment to cleanliness, making it a standout choice for travelers seeking a pristine environment. Many guests have noted the hotel’s impeccable cleanliness, with an immediate sense of freshness upon entering the premises and walking through its hallways. The rooms are frequently described as spacious and immaculate, contributing to a pleasant stay. Additionally, the hotel’s advantageous location and satisfying breakfast options enhance its appeal. While the hotel generally excels in maintaining cleanliness, attention to details like carpet maintenance could further improve the guest experience. Overall, Novotel Ulaanbaatar sets a high benchmark in cleanliness and comfort.
Staff
The staff at Novotel Ulaanbaatar receive high praise for their professionalism and friendliness, contributing to a comfortable and convenient experience for guests. Front desk employees such as Maralaa and Ganaa are highlighted for their excellent communication skills and positive attitude. Many guests appreciate the staff's ability to speak English well, which facilitates smooth interactions and makes the stay more enjoyable. Though there are a few mentions of inadequacies, the majority of reviews commend the staff for being attentive, helpful, and eager to assist, ensuring that visitors feel welcomed and well-cared-for. Overall, the staff's effort and friendly demeanor leave a positive impression, enhancing the overall guest experience at the hotel.
Yes, Novotel Ulaanbaatar has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Novotel Ulaanbaatar.
No, Novotel Ulaanbaatar doesn't allow dogs.
No, parking facilities aren't available at Novotel Ulaanbaatar.