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Douro Cister Hotel Resort

Ucanha , Quinta Ruínas Da Abadia Velha - Ucanha (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDouro Cister Hotel Resort is a standout destination praised for its serene and picturesque location, nestled in the heart of nature. Guests consistently highlight the hotel's stunning views, tranquil atmosphere and seamless integration with the surrounding landscape. The resort's proximity to attractions like Ucanha and the Caves of Murganheira makes it a convenient and strategic choice for exploring the Douro region. The variety of outdoor and indoor pools with excellent sun exposure enhances the relaxation experience, complemented by beautiful settings among vineyards and olive trees.

The breakfast offerings at Douro Cister Hotel Resort are a significant highlight, earning accolades for their high-quality ingredients and wide variety, including fresh fruits and juices. Guests describe it as a fantastic start to the day, adding to the overall positive experience. Dinner receives mixed but generally positive reviews with many praising the home-style food and excellent service, especially when enjoyed on the terrace with superb views and sunsets. While the menu’s variety can be limiting and occasionally disappointing, the dining experience still garners recommendations.

Accommodations at the resort are well-regarded for their spaciousness, comfort and exceptional cleanliness. Guests appreciate the modern, large rooms with comfortable mattresses and excellent views. The bungalows are particularly favored for their coziness and privacy. Despite minor issues like lighting and the indoor pool's temperature, the attention to detail and quality service from staff contribute significantly to guests' comfort.

The hotel’s cleanliness is another strong suit with meticulous attention to maintaining a tidy and hygienic environment throughout the premises. This high standard extends to both indoor and outdoor facilities, including the pools and surrounding landscape.

The staff at Douro Cister Hotel Resort receive high praise for their friendliness, attentiveness and professionalism. Guests consistently commend the welcoming and helpful nature of the staff, who go above and beyond to enhance the overall stay. The team's ability to speak English and their prompt service at reception are also noted positively.

While the resort offers Wi-Fi, it does have occasional connectivity issues, particularly in the bungalows. Some guests experience slow speeds or signal drops, indicating room for improvement in this area.

The spa facilities, although mixed in reviews, include appreciated features like the Turkish bath and indoor pool with great views. However, some areas of the spa could benefit from better maintenance and functionality. The overall spa experience could be enhanced with more consistent service and temperature control.

The pool facilities are a major attraction with both indoor and outdoor options that are well-maintained and cater to families. Children enjoy the variety of depths and the additional playground, making it a suitable choice for all ages despite occasional comments about chlorine levels and additional charges.

Parking is abundant and free, offering significant convenience for guests, though improvements in lighting and shading could enhance the experience further.

For families, Douro Cister Hotel Resort offers a peaceful and child-friendly environment with spacious rooms and numerous activities to keep children entertained. The presence of animals and various kids' area activities add to the delightful experience for younger guests.

Overall, Douro Cister Hotel Resort stands out for its beautiful location, excellent amenities and exceptional service, making it an ideal choice for a relaxing and enjoyable getaway in the Douro region.
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Categories

Resort near Vineyards

A resort that offers a range of amenities and activities. While not exclusively a wine hotel, its location provides access to the Douro Valley and its wine-related attractions.

Dog Friendly Resort

This resort is highly praised for its pet-friendly environment, where dogs are warmly welcomed and well-cared for. It provides pleasant surroundings for dogs to roam and offers suitable rooms for guests traveling with pets.

Resort with EV Charging Stations

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Indoor Pool

Resort with Free Wi-Fi

Business Resort

Resort with Parking

EV charging stations

Accessible Resort

Resort with Gym

4-Star Resort

Resort with Indoor Pool

Room Types

Single Room This single room is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, minibar and a view.

Bungalow This bungalow is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, minibar and a view. It also has a terrace.

Deluxe Double or Twin Room This double room is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, minibar and a view.

Double or Twin Room with Land View This twin room is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, and minibar.

Triple Room with Shower This triple room is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, minibar and a view.

Quadruple Room with Garden View This quadruple room is air conditioned and comes with a private bathroom and a flat-screen satellite TV. It also has a desk, sofa, minibar and a view.

Family Room with Bathroom This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 3 beds.

About Douro Cister Hotel Resort

License: 5817

Guest Reviews

8.6

Very Good

Location

Nestled in the heart of nature, Douro Cister Hotel Resort enjoys a perfect location that offers stunning views and a tranquil retreat from the hustle and bustle of everyday life. Guests consistently praise the extraordinary landscape, noting its beautiful and relaxing valley setting. The hotel is renowned for its proximity to Ucanha, the Caves of Murganheira and other notable tourist attractions, making it a convenient base for exploration.

The serene countryside setting is highlighted for being ideal for those seeking peace and quiet with many guests emphasizing the hotel’s excellent integration into the surrounding landscape. The views are particularly breathtaking, offering guests a unique charm with direct access to nature, including waterfalls and hiking trails.

The outdoor spaces, particularly the variety of pools, are often mentioned for their superb sun exposure and pleasant ambiance, providing the perfect setting for relaxation. Moreover, the hotel’s picturesque location allows for easy access to local vineyards and olive trees, enhancing the feeling of being at one with nature.

A place of tranquility, Douro Cister Hotel Resort stands out for its calm and peaceful atmosphere, making it a top choice for those looking to disconnect and recharge. The beautiful surrounding landscape, combined with excellent amenities such as a magnificent outdoor pool and comfortable rooms, ensures a restful stay.

Overall, the location of Douro Cister Hotel Resort is praised for its scenic beauty, peaceful environment and strategic positioning near key attractions, making it an excellent choice for a restful getaway in the Douro region.

Breakfast

Douro Cister Hotel Resort offers an excellent breakfast experience that consistently receives high praise from its guests. Many reviews highlight the high-quality ingredients and the generous variety available with a particular emphasis on the freshness of the products and the wide selection of fruits. The breakfast is described as fantastic, divine and wonderful, often exceeding expectations with its great choice and organization.

Guests appreciate the completeness of the buffet, noting the plentiful and varied selection that includes fresh local products. Specific mentions include the availability of fresh orange juice and seasonal fruits, making the meal both satisfying and delicious. Despite a few comments suggesting that the range of hot foods could be expanded and minor mentions of limited variety in certain aspects, the overall consensus is that the breakfast is of very high quality and well-managed.

The breakfast setting also fares well with several remarks on the pleasant and lovely ambiance and the satisfaction of having a generous and tasty start to the day. Whether enjoying it alongside the spa or pool facilities, breakfast at Douro Cister Hotel Resort is widely regarded as a highlight of the guest experience.

Dinner

The dining experience at Douro Cister Hotel Resort garners a mix of reactions from guests. The restaurant is praised for its excellent and personal service, along with its good quality, home-style food that features a special touch, often incorporating local gastronomic elements. Many appreciated the delicious local à la carte menu and reasonably priced meals, which offer good value, especially considering it's a hotel. Guests frequently highlighted the enjoyable dinners on the terrace with some describing the experience as sublime, enhanced by a superb view and a divine sunset.

However, the restaurant’s size is a limiting factor, sometimes unable to accommodate all guests, leading to situations where dinner at the hotel was not possible. While the food quality is generally well-received, some reviews express disappointment, citing that the menu is not very diverse, occasionally boring or not sufficiently representative of local cuisine. Some have found it a bit pricey for what was offered and a few reported that dinner was nothing special for a 4-star hotel.

Despite these critiques, the overall consensus leans positively toward the dinner service with guests often recommending it. The service is noted to be generally nice, though there were occasional mentions of less kind staff. For an elevated dining experience, it appears that the terrace dinners come highly recommended for their excellent food and stunning sunset views.

Rooms

Nestled in a tranquil setting, the Douro Cister Hotel Resort boasts rooms that consistently impress with their size, comfort and cleanliness. Guests frequently praise the spaciousness of the accommodations, highlighting large, modern rooms complete with comfortable mattresses and excellent views, whether of the pool, mountains or the serene surrounding landscape. The bungalows, in particular, stand out as cozy and well-equipped, making them a popular choice for families or those desiring a bit more privacy.

Despite some minor issues such as inadequate room lighting and occasionally problematic curtains and door locks, the overall comfort and amenities in the rooms are commendable. The hotel takes care of finer details like room organization and has attentive staff who address special requests, like providing balconies or offering upgrades for special occasions.

The indoor pool, although sometimes complained about for its suffocating temperature, is another well-acclaimed facility accompanying the spacious and well-maintained rooms. Guests often enjoy the serene sound of nature from their rooms and appreciate a good night's sleep in the well-soundproofed spaces, despite occasional discomforts related to the mattresses.

Most visitors are left with a positive impression due to the combination of excellent views, clean and comfortable accommodations and thoughtful touches from the hotel staff, making Douro Cister Hotel Resort a reliable choice for a relaxing getaway.

Beds

Nestled in the picturesque Douro Valley, the Douro Cister Hotel Resort offers visitors a tranquil escape with its varying levels of bed comfort. Guest reviews reflect a mixed experience regarding the quality of sleep. On the positive side, many guests found the beds to be very comfortable with phrases like super comfortable and comfortable beds frequently mentioned. There's an appreciation for the spaciousness and comfort that some of the accommodations provide.

However, the feedback is not universally positive. Some reviews noted issues with mattress firmness with descriptions such as too hard and old spring mattress being recurrent. Several guests mentioned that the mattresses and pillows did not meet the expectations of a four-star establishment, calling them uncomfortable and in need of renovation. Other concerns included creaky beds, stained mattress protectors and pillows without protectors, which detracted from the overall experience.

There were also mentions of specific accommodations, like the bungalow's sofa bed, which was reported as less than ideal for comfort. Some guests highlighted that the bedding quality was rather basic, noting that the bed would greatly benefit from a good topper to enhance comfort.

Overall, while the resort has areas that provide a genuinely restful sleep, there are notable discrepancies in bed comfort that may need addressing for a more consistently pleasant experience.

Cleanliness

The Douro Cister Hotel Resort has received a myriad of positive remarks regarding its cleanliness, demonstrating a strong commitment to maintaining high standards of hygiene and care. Guests highlighted the hotel's excellent cleanliness with many describing the environment as very clean and organized. The rooms and facilities are consistently noted for being impeccably clean, adding to the overall comfort and pleasant experience of the stay.

The cleaning services are thorough with many guests appreciating the clean and detailed attention to maintaining tidiness across the establishment. Both indoor and outdoor pools, as well as the landscape, contribute to the resort’s well-maintained surroundings, which guests find exceptionally clean and pleasant.

Despite a few comments suggesting improvements in specific areas such as curtains, carpets, common areas and some aspects of the outdoor pool, the overall consensus from guests is overwhelmingly positive. The hotel’s commitment to cleanliness is evident, ensuring a comfortable and hygienic environment that complements its superb location and tranquility, making the stay both enjoyable and relaxing.

Staff

The reviews for the Douro Cister Hotel Resort consistently highlight the exceptional quality of the staff. Guests frequently praise the hotel for its friendly, attentive and professional employees. Descriptions such as helpful, kind and concerned are recurrent, emphasizing that the staff's dedication to customer service is a standout feature. Many guests commend the staff's ability to speak English fluently and their willingness to go above and beyond to ensure a pleasant stay.

The hospitality provided by the hotel team is often described as impeccable, making guests feel at home with their warm and welcoming demeanor. The reception staff, in particular, receives accolades for being prompt and friendly, indicative of a well-trained and competent team. The overall service at the hotel is seen as exceptional, adding significant value to guests' experiences.

In summary, the Douro Cister Hotel Resort is celebrated for not just its beautiful amenities but also for its super friendly, attentive and highly professional staff, setting a high standard for hospitality and customer care.

Wi-Fi

The Douro Cister Hotel Resort offers Wi-Fi, though guests have noted that the connection can be somewhat inconsistent, particularly in the bungalows. Some have experienced slow internet speeds or occasional signal drops, which might pose challenges for uninterrupted online activities such as virtual meetings. While there have been remarks about weak or flawed internet connections, especially over extended periods, it is evident that improvements could enhance the overall online experience at the resort. Despite these issues, the Wi-Fi quality varies with some guests reporting a good connection at times.

Spa

At the Douro Cister Hotel Resort, the inclusion of the spa in the stay price adds a notable perk for guests. The spa facilities receive mixed reviews with several guests appreciating attributes like the Turkish bath, sauna and indoor pool. The Turkish bath stands out as a highlight, along with the indoor pool that boasts a fantastic view and warm water temperature.

However, some guests feel the spa falls short of expectations. Issues such as a non-functional sauna, an incomplete spa offering and a general sense of abandonment in the area are pointed out. The self-service system for the sauna and Turkish bath, requiring activation from the reception, adds to the sense of inconvenience. Moreover, certain areas like the hallway leading to the spa are noted for being too cold, contrasting with the overly warm temperature of the spa water.

While positive remarks highlight a fantastic view from the indoor pool and a few enjoyable sessions in the sauna and Turkish bath, the general consensus suggests potential improvements for a more consistent and appealing spa experience.

Pool

The Douro Cister Hotel Resort offers an array of indoor and outdoor pools that are well-received by guests for their variety and quality. The indoor swimming pools are particularly praised for their warmth and consistent pleasant temperature, making them a relaxing option for year-round enjoyment. The heated indoor pool stands out for offering comfortable conditions regardless of the weather, while the outdoor pools are enjoyable in sunny and hot weather with a picturesque landscape surrounding them.

Guests appreciate the spacious pool area, which includes sufficient sunbeds and comfortable loungers. Both indoor and outdoor pools are noted for being clean, though a few comments mention occasional cleanliness issues and pool maintenance. The availability of a sauna and Turkish bath adds to the leisure experience.

The pools cater well to families with different depths and a children’s playground making them suitable for all ages. On the downside, some guests pointed out additional charges for pool access and a few found the amount of chlorine to be excessive. Additionally, there were suggestions for more private changing areas and improved pedestrian access between the bungalows and the main hotel facilities.

Overall, the pool facilities at Douro Cister Hotel Resort are considered excellent and contribute significantly to an enjoyable stay, balancing leisure, cleanliness and comfort against a backdrop of beautiful surroundings.

Parking

The Douro Cister Hotel Resort provides ample on-property parking with plenty of spaces available, ensuring guests won't have to worry about finding a spot. The parking facility is large and free of charge, which is a significant convenience for those traveling by car. However, some concerns include a lack of lighting in the parking area and no surface shading, which could be an issue during sunny days or darker hours. Despite these minor drawbacks, the abundant parking availability is a notable advantage for guests staying at the resort.

Family

The Douro Cister Hotel Resort is an excellent destination for families seeking a relaxing getaway. Boasting a serene and tranquil environment, the resort provides ample activities and amenities tailored for children and families. The rooms are spacious and comfortable with modern family rooms that comfortably accommodate up to four people. The hotel is particularly baby-friendly, offering conveniences such as cribs, high chairs and an indoor pool suitable for babies.

Children are particularly well-catered for with numerous activities designed to keep them entertained. The kids' area and activities, combined with the presence of a kid pool, are big hits among the younger guests. The resort’s animals, including ducks, goats, rabbits and chickens, provide a delightful attraction for children eager to interact with nature.

The family-friendly atmosphere is complemented by accommodating staff who are attentive to the needs of families with children. Although the indoor pool can become crowded with families, making it less ideal for solitary relaxation, it remains a popular spot among children. The peaceful environment, excellent location and array of amenities make the Douro Cister Hotel Resort an ideal choice for a family holiday.

4 Star

Douro Cister Hotel Resort presents an interesting blend of experiences for its guests. While the hotel boasts comfortable and clean rooms, some guests felt that the facilities and services did not meet the expectations typically associated with a four-star establishment. The ambiance and service quality generally align with four-star standards; however, certain aspects, such as basic furnishings and poor lighting, fell short. The breakfast offerings were noted to be limited with the absence of items like marmalade raising concerns about the value provided. Although the hotel environment exudes a four-star charm, improvements in decoration and certain services could enhance the overall guest experience.

Accessible

Douro Cister Hotel Resort offers several accessible features that cater to guests with disabilities. The hotel includes disabled access bathrooms and elements of accessibility in the rooms, ensuring that guests with varying needs are accommodated. Additionally, the hotel adheres to accessibility compliance, making it accessible to anyone with dietary restrictions. However, some areas of the hotel, such as the Spa for bungalow guests and certain sections with stairs, may pose challenges if the elevator is not operational. Despite these minor setbacks, the hotel is largely built with quality materials and provides easily accessible facilities that contribute to a comfortable stay.

Indoor Pool

The indoor pool at Douro Cister Hotel Resort has garnered numerous positive remarks from guests. Many have praised the pool for being very pleasant, cozy and consistently clean. Guests appreciate the well-heated and warm water, making it particularly enjoyable during the winter months. The temperature of the water is often highlighted as very good, excellent and even fabulous, contributing to a satisfying swimming experience. Additionally, the pool area itself is described as quite warm, further enhancing the comfort of the facility.

Visitors also noted the delightful views from the indoor pool with some emphasizing the panoramic or beautiful outlook it offers. However, it's worth mentioning that a few reviews pointed out accessibility issues, such as a non-functional elevator, which could pose difficulties for those with mobility challenges.

Overall, the indoor pool at Douro Cister Hotel Resort is well-regarded for its warmth, cleanliness and scenic views, making it a standout feature of the hotel. Access to this pool seems to be convenient, allowing guests to enjoy a pleasant and relaxing swim.

Romantic

Douro Cister Hotel Resort offers a romantic atmosphere set amidst the calmness and serenity of nature. It provides a perfect setting for rest and relaxation, making it an ideal escape from the city's hustle and bustle. Guests appreciate the special touches for romantic stays, such as treats left in the room for Valentine's Day and romantic decorations. The breakfast is praised for being comprehensive and delicious. Additionally, the experience is enhanced by a dinner that comes with a divine sunset, making it an ideal choice for couples seeking a peaceful and romantic getaway. However, some guests noted a lack of decoration that contributed to a colder ambiance.

Dog Friendly

The Douro Cister Hotel Resort receives high praise for its pet-friendly environment, making it an ideal destination for travelers accompanied by their furry friends. Guests frequently appreciate that dogs are not only accepted but also warmly welcomed with many noting that their pets felt happy and well-cared for during their stay. The hotel's surroundings provide a pleasant space for dogs to roam, which contributes significantly to their enjoyment. The ease of finding suitable rooms for guests traveling with pets is consistently highlighted and several reviews mention that the staff demonstrate excellent care and attentiveness towards dogs, regardless of their size. Overall, the hotel has successfully created a comfortable, pet-friendly atmosphere that many couples with dogs find appealing and accommodating.

Yes, Douro Cister Hotel Resort has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Douro Cister Hotel Resort.

Yes, Douro Cister Hotel Resort welcomes dogs.

Yes, parking facilities are available at Douro Cister Hotel Resort.

Yes, Douro Cister Hotel Resort has a gym.

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