Uberaba-19.76582300,
-47.94852600,
Rua Dona Leonor Borges De Carvalho, 333 Bairro São Benedito(Show on Map)
7.7
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsThe ibis Uberaba hotel enjoys high acclaim for its prime location, conveniently situated next to the Uberaba Shopping Center with easy access to various restaurants, shops and amenities. Its proximity to the bus station and airport adds to its appeal, especially for those seeking seamless transportation options. Ample parking facilities, cleanliness and comfortable accommodations, particularly the beds and showers, further enhance the experience for most guests.
Service quality is also frequently praised with staff noted for their courtesy, professionalism and attentiveness. Efficient check-ins and a general standard consistent with the Accor network contribute to a pleasant stay. Business travelers find the hotel's facilities and location favorable with reliable Wi-Fi and good breakfast often adding to the value. The pet-friendly policies also receive positive feedback, allowing guests to comfortably stay with their pets, provided vaccination cards are presented.
Breakfast offerings tend to be well-received for their variety and taste, though some guests suggest improvements in variety and value for money, especially for those with dietary restrictions. The dinner experience, however, garners mixed feedback with many guests suggesting a need for fresher, higher-quality food options and better value.
Rooms receive mixed reviews; while many appreciate their cleanliness and comfort, others highlight issues related to room size, maintenance and occasional cleanliness inconsistencies. Enhanced attention to these areas could significantly elevate the guest experience. Cleanliness overall, while generally positive, also has room for improvement based on some reports of superficial cleaning and maintenance issues.
While most guests commend the helpful and friendly nature of the staff, some have noted areas for improvement, particularly regarding occasional understaffing and varied customer service experiences.
The Wi-Fi service generally performs well with good reliability, though some guests note occasional connectivity issues during peak hours.
In conclusion, ibis Uberaba offers a strategically located and comfortable stay with commendable service and amenities. However, there remain opportunities for improvement in breakfast variety, dinner quality, room maintenance and overall cleanliness to better meet guest expectations. Show more
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Categories
Dog Friendly Hotel
Ibis Uberaba is a pet-friendly hotel with a restaurant and bar. It offers rooms with air conditioning and free WiFi, ensuring a comfortable stay for both guests and their pets.
Accessible Hotel
This hotel is wheelchair accessible with an elevator, wheelchair-accessible registration desk, and accessible parking. It has 7 dedicated rooms for people with reduced mobility, featuring accessible bathrooms. Rooms are also equipped with audible smoke alarms and visual alarms for the hearing impaired.
3-Star Hotel
This hotel provides a shared lounge, restaurant, and bar. Rooms are air-conditioned and include free WiFi and a private bathroom. It is a practical choice for travelers looking for a standard and reliable experience.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Room Types
Standard Double RoomThe double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 1 bed.
Double Room with Extra BedPlease note, only children up to 12 years old can be accommodated in the extra bed.
Standard Twin RoomThe twin room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
The 'ibis Uberaba' hotel consistently receives high praises for its prime location and accessibility. Ideally positioned next to the Uberaba Shopping Center, the hotel offers guests easy access to various restaurants, shops and amenities, making it convenient for travelers who prefer to explore on foot. The proximity to the bus station and airport further enhances its appeal for those needing seamless transportation options.
Guests appreciate the ample parking space provided, adding to the convenience of their stay. Many reviews highlight the cleanliness and comfort of the accommodations with particular mention of comfortable beds and effective showers, ensuring a pleasant overnight experience.
Service quality is also commended with staff known for their courtesy and professionalism. A reliable standard consistent with the Accor network reassures guests of a comfortable stay.
Those traveling for work find the hotel's location and facilities advantageous, while complimentary Wi-Fi and a good breakfast often add to the value of staying here. Overall, the positive feedback centers around the excellent location, cleanliness and dependable service, making 'ibis Uberaba' a favored choice for travelers in the area.
Breakfast
Guests at ibis Uberaba hold diverse opinions about the hotel's breakfast offerings. Many highlight the breakfast as good or very good, praising its variety and taste. Some guests were delighted with the excellent and sensational breakfast options, while others appreciated the early morning coffee service available before the official breakfast hours.
However, several guests felt the breakfast could be improved, particularly in terms of variety with suggestions for more fruit, light bread and options for those with dietary restrictions like lactose or gluten. There were also comments about the scrambled eggs being watery and the overall offerings being insufficient for the price charged.
The price of breakfast was frequently mentioned as a downside, considered expensive by several guests, especially given the sometimes limited options. Some noted cleanliness issues and occasional problems with food being cold or trays empty during peak hours.
Overall, while the breakfast at ibis Uberaba receives many positive remarks for its taste and variety, there is room for improvement in terms of value, variety and service efficiency.
Dinner
Guests at ibis Uberaba have shared mixed feedback regarding the dinner experience at the hotel. While the snack bar service is available, some visitors found the food options outside of meal times to be severely lacking with choices limited to cookies and canned drinks. Several reviews suggested that the meals seemed to be from many days ago and the presentation was poor, often describing the food as frozen and lacking in freshness.
Additionally, concerns were raised about the high cost of items like bottled water. The atmosphere in the restaurant was also mentioned with comments about loud and inappropriate music detracting from the dining experience. Some guests were disappointed to find that the restaurant was not operating during their stay, limiting their options to packaged snacks and frozen food. Overall, the hotel’s dinner offerings have left some guests wanting a better and fresher food experience.
Rooms
The rooms at ibis Uberaba have received mixed reviews from guests. On the positive side, guests appreciated the well-organized and clean rooms, noting the excellent shower, comfortable beds, good internet connection, functional air conditioning and double windows that ensure a quiet night’s rest. Some rooms offer a more pleasant view, particularly those facing the shopping mall and the hotel provides great cost-benefit with essential amenities in place.
However, many guests pointed out several issues. Rooms were commonly described as very small and cramped with various maintenance problems such as broken furniture, moldy walls and poor soundproofing. There were also frequent complaints about the cleanliness of the rooms and bathrooms, where incidents of dirt and worn-out sheets and towels were noted. Additionally, some rooms had a lingering cigarette smell and other unpleasant odors. A few guests also mentioned inconsistent customer service and reservation issues.
Overall, while the basics for a comfortable stay are provided, the hotel’s room size and maintenance leave much to be desired. Guests might find the standard lower than other Ibis hotels and attention to room conditions and cleanliness needs improvement.
Beds
When considering a stay at ibis Uberaba, the beds might require careful consideration. While some guests found the mattresses to be soft and comfortable, describing them as very comfortable or even unbeatable, others highlighted significant issues. Reports of old, noisy mattresses and worn-out, stained bed linens were common. Several reviews mentioned uncomfortable, small double beds and unsatisfactory extra beds. There were also concerns about thin, hard and creaking mattresses that did not provide a restful night's sleep. In summary, while a number of guests appreciated the comfort of the beds, many others felt they needed serious improvement to meet expectations for a relaxing stay.
Cleanliness
The ibis Uberaba hotel garners mixed reviews concerning its cleanliness. On the one hand, many guests have praised the hotel for being clean and organized, describing the rooms as very clean with fresh-smelling bedding. The common areas are also noted to be clean and the staff is frequently mentioned as friendly and attentive.
However, some reviews indicate that the hotel's cleaning standards are inconsistent. Issues such as moldy walls, dirty hallway carpets, unclean bathrooms and superficial cleaning have been reported. Instances of poor room maintenance, dusty curtains and not up-to-the-mark bathroom hygiene are also highlighted. Several guests noted that while certain aspects of the rooms were well-maintained, the overall cleanliness, particularly in the bathrooms, needed more attention.
Despite these inconsistencies, the hotel still maintains a generally positive impression regarding its cleanliness, thanks to the many reviews that point out its clean environment and well-kept rooms. Improvements in specific areas of maintenance and thoroughness could significantly enhance the overall guest experience.
Staff
At 'ibis Uberaba', the service experience can be quite varied, but there is a notable emphasis on positive interactions with the staff. Many guests have applauded the friendliness and attentiveness of the team, describing the staff as polite, professional and helpful. The check-in process often receives praise for its efficiency and the overall hospitality from the receptionists.
Guests frequently appreciate the courteous and attentive nature of the employees, noting that these positive attributes make a significant difference during their stay. The staff's willingness to assist and their positive attitude contribute to many guests feeling well-cared-for during their visit.
However, there are also mentions of areas that could be improved. Some reviews point out that the reception can occasionally appear understaffed, leading to long wait times and a sense of unwillingness from some attendants. Instances of rude behavior from certain receptionists and a few grumpy employees were mentioned as well. Additionally, the cleaning standards have been highlighted as unsatisfactory by several guests, indicating a need for improvement in this area.
Despite these occasional setbacks, many guests leave with positive impressions, noting the excellent customer service and the great value offered by the hotel. The attentive and helpful nature of the staff remains a strong point, ensuring a generally favorable experience for most visitors.
Wi-Fi
The reviews for the wifi at ibis Uberaba are generally positive with many guests describing it as good, reliable and of good quality. Some standout comments mention the internet as very fast and the WiFi connection as great. However, there are occasional mentions of difficulties in connecting, particularly during peak hours and some guests noted that the wifi signal in the rooms could be weak or not very strong. Overall, while the wifi is available and generally effective, some improvements could be made to ensure a consistently strong and reliable connection throughout the hotel.
Family
When staying at ibis Uberaba, guests can expect a calm and comfortable environment complemented by very good service. Those traveling with family, however, should note a few considerations, particularly concerning facilities for children. While the hotel is ideal for excursions and professional engagements, it falls short on dedicated spaces and amenities for kids.
The shared facilities for children could benefit from better accessibility and maintenance. The environment in areas like the children's zone requires attention to meet families' needs more effectively, especially during meals where breakfast service has presented some challenges.
Room size can be a limitation, especially for families. Accommodations tend to be smaller and fitting a baby or additional children can be challenging due to limited space for suitcases and other essentials.
Despite these concerns, many guests found their stay pleasant, pointing to the hotel's potential with the right improvements.
3 Star
The 'ibis Uberaba' hotel presents a typical Ibis experience with its standard rooms and services, which are consistent with what guests expect from this global chain. Guests have appreciated the hotel's strategic location, making it convenient to access various parts of the city. Additionally, the breakfast offered, although at an extra cost, is a highlight for many with some describing it as very good. Despite this, some reviews point out areas for improvement, particularly the cost-benefit ratio and the hotel's readiness to handle a large number of guests. However, overall, the hotel delivers what it promises within its three-star category with everything functioning as anticipated for this type of accommodation.
Dog Friendly
The 'ibis Uberaba' hotel generally receives positive reviews regarding its pet-friendly policies and facilities. Many guests have appreciated the hotel's acceptance of pets and see it as a truly pet-friendly establishment. It is noted that the hotel has welcomed pets of various sizes, including medium-sized dogs. This flexibility has allowed pet owners to stay comfortably with their furry companions while traveling.
However, there are some important rules and guidelines to be aware of. A notable point raised by guests is the requirement to present a pet's vaccination card upon check-in. One guest faced inconvenience due to not knowing about this requirement beforehand, which led to the cancellation of their stay. Additionally, guests have mentioned that there can be occasional noise disturbances due to dogs barking at night.
There have been some inconsistencies noted with reports of the hotel turning away pets on certain occasions despite their general pet-friendly policy. Overall, pet owners seem to have had positive experiences at 'ibis Uberaba', appreciating the ability to travel and stay comfortably with their pets, though being aware of all pet-related requirements and potential noise issues is advised.
No, ibis Uberaba doesn't have any pool.
No, a spa isn't available at ibis Uberaba.
Yes, ibis Uberaba welcomes dogs.
No, parking facilities aren't available at ibis Uberaba.