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Summary of reviewsHoliday Inn Express Hotel Twin Falls by IHG, boasts an excellent location praised for its convenience and accessibility. Situated in a charming town near the freeway and within walking distance to the popular Blue Lakes Blvd, the hotel provides easy access to eateries, shops and healthy restaurants. It serves as a great base for sightseeing local attractions such as Shoshone Falls, making it a favorite for travelers.
Breakfast at the hotel earns generally positive reviews. Guests appreciate the variety of hot and cold options available in a spacious, clean and well-decorated dining area. Many have described it as the best hotel breakfast, although occasional complaints about cold eggs were noted. Overall, the experience is enhanced by attentive and friendly staff, making breakfast a highlight of the stay.
The rooms are frequently noted for their comfort and cleanliness. Spacious and tastefully decorated, they offer a restful, quiet environment with comfortable beds and ample amenities. Daily cleaning services and secure features like reliable locks contribute to the positive experience, although minor issues such as problematic bathroom fixtures and occasional room type mix-ups were reported.
Cleanliness is a strong point with the hotel and rooms being well-maintained and common areas like the pool receiving favorable mentions. The environment is described as quiet and comfortable, supported by an organized and friendly staff. While some guests encountered isolated issues such as stained linens and hallway odors, the overall upkeep of the hotel is deemed satisfactory.
The hotel staff receives high praise for their friendliness, helpfulness and professionalism. Guests frequently commend the knowledgeable and accommodating team with specific mentions of the polite and proactive front desk personnel. While there were a few mentions of less enthusiastic service, the overall impression is one of a welcoming and supportive staff.
The pool and hot tub facilities garner mixed but generally positive feedback. Families particularly appreciate the kid-friendly pool, though some guests found the pool temperature occasionally too cold. Cleanliness of the pool area received varied comments, yet the facilities overall contribute positively to guests’ stay.
Lastly, the beds provide a mixed experience. Many guests found them extraordinarily comfortable, enhancing their sleep quality along with the supportive pillows. However, some guests reported the beds being too firm and occasional discrepancies in bed size and cleanliness. Despite these critiques, the overall feedback about the bedding leans towards a positive sleep experience.
In summary, Holiday Inn Express Hotel Twin Falls by IHG, offers a well-located, comfortable and clean stay with an excellent breakfast and a friendly, helpful staff, making it a suitable choice for a variety of travelers. Show more
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Categories
Hotel with Parking
Free onsite car parking is available, including free self-parking. Nearby parking is also an option if the main lot is full.
3-Star Hotel
Known for its reliable quality and service, this hotel offers a comfortable stay with amenities suitable for both business and leisure travelers. Guests can enjoy complimentary breakfast and well-maintained facilities.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
Standard King RoomFree Wi-Fi, cable TV, a microwave and small fridge are included in this room.
King Suite with Sofa BedThis suite features a sofa bed, free Wi-Fi, cable TV, a microwave and small fridge.
Suite - Hearing Accessible - Non-SmokingThis accessible suite features a sofa bed, free Wi-Fi, cable TV, a microwave and small fridge.
Queen Suite with Two Queen Beds and Sofa BedThis suite features a sofa bed, free Wi-Fi, cable TV, a microwave and small fridge.
Queen Room with Two Queen Beds and Communications Mobility Accessible Roll-In ShowerFree Wi-Fi, cable TV, a microwave and small fridge are included in this room.
Standard RoomBed type is determined by the hotel based on availability. Not all requests may be honored.
Standard Room with Two Queen BedsFree Wi-Fi, cable TV, a microwave and small fridge are included in this room.
King Room - Hearing AccessibleThis double room's standout feature is the hot tub. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture. The unit has 1 bed.
Queen Room with Two Queen Beds - Hearing Accessible/Non-SmokingThe hot tub is the standout feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture. The unit has 2 beds.
King Room - Mobility Access/Hearing AccessibleThis double room provides a hot tub. This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
Nestled in a very nice town, Holiday Inn Express Hotel Twin Falls offers a prime location that guests frequently praise for its convenience and accessibility. Positioned near the freeway and within walkable distance to much of Blue Lakes Blvd, it’s easy to get to and places visitors close to a variety of eateries, shops and healthy restaurants. This hotel is ideally situated near Shoshone Falls, providing an excellent base for sightseeing and exploring the local attractions. Guests consistently highlight the hotel's great location and its perfect proximity to everything they wanted to see, making it simple to access numerous amenities and facilities. Whether it's the convenience for shopping or the vicinity to the highway and restaurants, the location of this property proves to be fantastic for meeting travelers' needs.
Breakfast
At the Holiday Inn Express Hotel Twin Falls by IHG, breakfast receives a generally positive reception from guests. Many appreciated the varied options, noting both hot meals and cold choices. The spacious dining room was another highlight, contributing to an enjoyable dining experience. Several guests even described the breakfast as the best they’ve had at a hotel with well-stocked and well-prepared food. Cleanliness and good decoration of the breakfast area also added to the overall positive experience.
However, a few guests found the breakfast just okay or mediocre with some mentioning specific issues like cold eggs. Despite these occasional criticisms, the breakfast offerings were often described as delicious, above average and even exceeding expectations with the majority of guests seeming quite satisfied. The attentive and friendly staff further enhanced the experience. While there were minor areas for improvement, such as ensuring food freshness, the breakfast at this hotel generally garners favorable reviews, making it a notable aspect of a stay here.
Rooms
At the Holiday Inn Express Hotel Twin Falls by IHG, guests consistently remark on the comfort and cleanliness of the rooms. Many highlight the spaciousness and the overall pleasant decor, noting features like secure locks and great flooring. The beds receive frequent praise for their comfort and rooms are described as quiet, offering a restful environment.
The facilities within the rooms are appreciated with everything guests need provided, including plenty of towels. Daily cleaning and bed-making services further enhance the stay. The location of the hotel is also noted as being in a nice, safe area, which adds to the overall sense of comfort.
While most reviews are positive, some guests pointed out minor issues such as bathroom door locks, hooks and light fixtures not working properly. Additionally, there were occasional mix-ups with reserved room types and some rooms being smaller with less comfortable beds. However, these instances do not overshadow the general satisfaction with the room conditions and the quality of service provided by the staff.
Beds
The beds at the Holiday Inn Express Hotel Twin Falls offer a mixed experience for guests. Many visitors found the beds to be comfortable, surpassing their expectations with some describing them as super comfy and awesome. The comfort extends to the pillows as well, contributing to a restful sleep. However, there are instances where guests found the beds too firm, likening them to a piece of plywood or a brick. Some also mentioned that the size of the beds did not meet their expectations and there were occasional discrepancies in cleanliness. Despite these mixed reviews, the overall impression leans towards a positive sleep experience with several guests highlighting the comfort and quality of the bedding.
Cleanliness
The Holiday Inn Express Hotel Twin Falls by IHG, generally receives positive remarks regarding its cleanliness. Visitors frequently mentioned that the hotel and rooms were very clean and well-maintained with some appreciating the cleanliness of common areas such as the pool. Many guests noted the hotel's quiet and comfortable atmosphere, further enhanced by friendly and organized staff. The regular morning cleaning services were also highlighted positively. The hotel’s convenient, safe location near restaurants makes it suitable for family trips. However, a few guests reported issues such as stained towels, sheets, a hallway odor and a noisy bathroom door hinge. Overall, the hotel's cleanliness was consistently praised, contributing to an enjoyable and comfortable stay.
Staff
The staff at the Holiday Inn Express Hotel Twin Falls by IHG, consistently receive high marks for their friendliness and helpfulness. Guests often describe the team as knowledgeable, courteous and accommodating. The front desk staff in particular have been noted for their calm demeanor and informativeness. Several visitors have praised specific staff members, highlighting their politeness and willingness to go above and beyond to meet guests' needs, from assisting with late-night check-ins to helping with baggage and parking. Despite a few isolated incidents of less enthusiastic service, the overall experience with the hotel staff is overwhelmingly positive, making a stay here both pleasant and welcoming. The hotel's cleanliness and the satisfactory breakfast offerings further complement the excellent service provided by the staff.
Pool
The Holiday Inn Express Hotel Twin Falls by IHG, receives mixed but generally positive remarks regarding its pool facilities. Families find the pool ideal for kids with many reviews highlighting that children had a blast and loved spending time there. Guests often mention the combination of the pool and hot tub with particular praise for the spa's good size and pleasant temperature.
However, there are mentions of the pool temperature sometimes being uncomfortably cold, especially contrasting with warm expectations. Nevertheless, the warm pool experience is still reported, suggesting occasional variability. Cleanliness receives pointed remarks with some guests reporting satisfaction while others note the pool area's occasional lapses in upkeep. Despite these minor drawbacks, the pool and hot tub are frequently enjoyed by guests, contributing positively to their overall stay experience.
Yes, Holiday Inn Express Hotel Twin Falls by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Holiday Inn Express Hotel Twin Falls by IHG.
No, Holiday Inn Express Hotel Twin Falls by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Hotel Twin Falls by IHG.
Yes, Holiday Inn Express Hotel Twin Falls by IHG has a gym.