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Summary of reviewsHotel Plaza Palmas offers a generally positive experience for its guests, with several highlights that stand out across various aspects of the hotel. The location is appreciated for its convenience, offering proximity to Tuxpan's city center while maintaining a tranquil atmosphere. The hotel's beautiful gardens and unbeatable cleanliness enhance this serene setting, making it an inviting prospect for visitors who aren't fixated on immediate beach access.
Breakfast at Hotel Plaza Palmas is widely praised for its taste and inclusion within the room rate, though some guests desire more variety and efficiency in service. Dinner at the hotel's restaurant frequently garners acclaim for its delicious and high-quality dishes, despite occasional wait times and pricing concerns. The restaurant's reputation is supported by a clean and safe dining environment.
The rooms at Hotel Plaza Palmas are spacious and maintained to high cleanliness standards, contributing to a welcoming ambiance. Excellent staff service underscores the hotel's appeal, although comfort varies with some guests noting hard mattresses and outdated amenities. Accessibility is a plus, especially for visitors with mobility concerns, boosted by helpful and friendly staff who ensure a pleasant stay.
The hotel's pool emerges as a favorite feature, spotlighted for its cleanliness, design, and pleasant temperature, offering a relaxing escape surrounded by lush gardens. The family-friendly atmosphere is enriched by a children's play area and ample space for relaxation, making it a desirable choice for families. Although the Wi-Fi service presents inconsistencies, the hotel's many strengths, particularly attentive service and a relaxing ambiance, position it as a reliable option for a comfortable and enjoyable stay. Show more
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Categories
Hotel with Parking
This hotel is listed as offering parking facilities, making it a convenient choice for guests with vehicles.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Tennis Courts
Hotel with Outdoor Pool
Room Types
Quadruple Room with BathroomThis air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Family SuiteThis suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a dining area as well as lake views. The unit has 3 beds.
Guest Reviews
10
Excellent
Location
Hotel Plaza Palmas offers a mixed experience regarding its location, as reflected in recent guest reviews. The property boasts a convenient position close to the city center and the Tuxpan town hall, making it accessible for urban explorers. Visitors appreciate the tranquility and serenity the area offers, complemented by the hotel's beautiful facilities, gardens, and cleanliness. While the hotel is about 10 to 15 minutes away from the beach, this distance is balanced by reasonable pricing, comfort, and the attentive staff. However, some guests note the absence of nearby shops for quick grocery runs, suggesting it might not be ideal for those seeking immediate beach access or those wanting to stay right in the hustle of the city center. Despite some critiques on location, the overall accessibility and ambiance make it a pleasant stay for visitors to Tuxpan.
Breakfast
The breakfast at Hotel Plaza Palmas is generally well-received, with many guests praising its taste and flavor. While the breakfast package is described as excellent, and some guests noted that it exceeded their expectations, there are mentions of limited variety and occasional slow service. Many reviews highlight the breakfast as tasty and delicious, yet the lack of varied options and small portion sizes sometimes left guests wanting more. There are also comments suggesting a need for more staff to manage the breakfast service effectively. Despite these areas for improvement, the breakfast is often appreciated for being included in the room rate and maintaining a good standard of quality and cleanliness.
Dinner
Hotel Plaza Palmas boasts a restaurant that is frequently praised for its delicious and high-quality food. Many guests commend the restaurant for serving very good and super tasty dishes, often mentioning that the meals are highly recommended. Reviewers note that the food is not only exquisite but also offered in a variety of options, ensuring a satisfying dining experience. However, the service can be notably slow at times, and guests have remarked on dinner taking longer than expected. Some find the food to be somewhat expensive, with a few opinions suggesting that the cost doesn't align with the regional standards. There's also a mention of the restaurant closing early during weekdays, which could be inconvenient for late diners. Despite these minor criticisms, the overall impression of the food at Hotel Plaza Palmas remains positive, with flavors that delight and satisfy.
Rooms
Hotel Plaza Palmas offers rooms that are notably spacious and often praised for their cleanliness. Guests appreciate the accessibility features for those with wheelchairs, making it convenient for all visitors. Additionally, the staff receive high marks for their excellent and friendly service, enhancing the overall experience. Despite a somewhat remote location requiring car access for convenience, the charm and attentiveness of the hotel compensate for this minor inconvenience.
However, several areas could benefit from improvement. Many guests have commented on the discomfort of hard mattresses and old, worn pillows. Issues such as rooms that are dark or damp have also been noted, alongside functional concerns like broken bathroom fixtures and inadequate privacy due to hallway-facing windows. Some rooms faced problems with insects and occasional lapses in cleanliness. Despite these drawbacks, the general consensus is that while the facilities might be dated, the hotel offers ample space, comfort, and a welcoming atmosphere driven by a courteous staff.
Beds
At Hotel Plaza Palmas, guests frequently comment on the quality of the bedding, with a significant number finding the mattresses to be on the firmer side. While the hard beds do not appeal to everyone and some have noted issues with the mattresses being uncomfortable or even deformed, others might find them acceptable based on personal preference. There is mention of a mix of comfort levels, with a minority expressing satisfaction with both the beds and pillows, indicating there might be some variation in standards across rooms. However, the primary feedback leans towards the need for improvement in the bedding department, especially concerning mattress firmness and pillow comfort.
Cleanliness
Hotel Plaza Palmas consistently impresses visitors with its high standards of cleanliness, creating a comfortable and inviting environment for all guests. The rooms and facilities are frequently praised for being clean and well-maintained, contributing to a pleasant atmosphere for those seeking a tranquil getaway. The hotel's pool is highlighted as particularly pristine, with daily cleaning ensuring the water is always spotless and at an ideal temperature.
In addition to clean rooms and common areas, guests have noted the hotel's facilities are spacious, enhancing the overall experience. The attentive staff contribute to the hotel's welcoming ambience, managing cleanliness efficiently and maintaining a safe environment. While there are mentions of occasional cleanliness issues in specific areas, these are minor compared to the overarching positive feedback regarding the hotel's standards.
Dining experiences complement the cleanliness, with a good restaurant offering a safe and appetizing atmosphere. The combination of diligent cleaning practices and attentive service ensures guests enjoy a relaxed and satisfying stay at Hotel Plaza Palmas, making it an ideal choice for family vacations or peaceful retreats.
Staff
Hotel Plaza Palmas boasts a commendable level of service from its staff, frequently described as attentive, friendly, and professional. Many guests have appreciated the warm and helpful nature of the employees, noting excellent service and kindness throughout their stay. The front desk staff often receives praise for being both welcoming and efficient, contributing to a positive first impression upon arrival.
While there are isolated reports of less favorable encounters, such as waitstaff being less attentive in certain situations and specific incidents where service did not meet expectations, these appear to be exceptions rather than the norm. Some guests experienced issues with communication regarding charges and received inadequate responses from management. Nevertheless, the overarching sentiment is that the hotel staff generally exhibits a genuine hospitality, reflective of a team that is caring and committed to ensuring guests have a pleasant experience.
The collective effort of the staff in providing a satisfactory level of service, coupled with the hotel's advantageous location and cleanliness, positions Hotel Plaza Palmas as a reliable choice for travelers seeking attentive service with a personal touch.
Wi-Fi
At Hotel Plaza Palmas, the Wi-Fi experience seems to be a mixed bag. While some guests encountered issues such as slow connectivity and occasional disconnections, others found the internet service satisfactory during their stay. Guests appreciate when the Wi-Fi functions well, suggesting that when it does work, it meets basic expectations. However, there appears to be room for improvement, as several visitors noted challenges accessing a consistent connection throughout the hotel. Overall, it may be advisable for guests requiring reliable internet access to prepare for varied experiences.
Pool
Nestled within the lush gardens of Hotel Plaza Palmas, the pool stands out as a significant highlight for guests. It is praised for its spaciousness, attractive design, and cleanliness, making it an inviting spot for relaxation. Families will appreciate the children's games, providing entertainment for the younger ones. The pool area is conveniently located close to the rooms, easing access for those looking to enjoy a quick dip.
Guests consistently note the pool's water temperature as pleasantly managed, although a few have mentioned encounters with cooler water. The attention to cleanliness extends beyond the pool to the entire hotel, including the well-maintained facilities and neatly kept rooms. The ambiance by the pool is complemented by the well-tended gardens, creating a serene environment for visitors to unwind.
Overall, the combination of an excellent pool, delicious on-site dining, and attentive service by hotel staff ensures a satisfying experience at Hotel Plaza Palmas. Whether guests are taking a morning swim, lounging by the water, or enjoying meals in the breezy poolside atmosphere, the hotel seems to cultivate an environment of relaxation and enjoyment.
Family
Hotel Plaza Palmas offers an inviting and family-friendly environment, making it an excellent choice for those traveling with children. The hotel features a dedicated children's play area, providing ample space for kids to play and run. Families appreciate the hotel's beautiful and spacious facilities, along with a delicious breakfast to start the day. The atmosphere is calm and peaceful, offering an ideal setting for family relaxation. Guests frequently note the family-oriented ambiance and the spaciousness of the rooms, which enhance the overall comfort of their stay. The hotel's cleanliness and affordability further add to its appeal as a family-friendly destination. Despite occasional disturbances due to noise, Hotel Plaza Palmas remains a recommended spot for families seeking a pleasant and relaxed getaway.
Yes, Hotel Plaza Palmas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Plaza Palmas.
No, Hotel Plaza Palmas doesn't allow dogs.
Yes, parking facilities are available at Hotel Plaza Palmas.