Hotel Universo
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Summary of reviewsHotel Universo in Turin is a well-regarded choice for travelers, particularly due to its strategic location and excellent service. Positioned conveniently near the Politecnico and Porta Susa station, it provides easy access to the city's key attractions via seamless public transportation. The lively Borgo San Paolo neighborhood ensures guests have access to numerous shops, restaurants and supermarkets, making it ideal for both leisure and business visitors.
Guests frequently praise the hotel's abundant and varied breakfast, which includes both sweet and savory options such as pastries, fresh fruit, cheeses, cold cuts and excellent coffee. Although some suggest improvements such as adding vegetables and eggs for longer stays, the breakfast generally meets guests' expectations and is appreciated for its inclusiveness and quality.
The rooms at Hotel Universo are consistently noted for their cleanliness and essential amenities, despite some being described as vintage or smelling of cigarette smoke. While room sizes may vary with some being on the smaller side, they are often considered cozy and functional. Cleanliness remains a standout feature with daily housekeeping ensuring a well-maintained environment.
Staff at Hotel Universo receive high marks for their professionalism and friendliness. Guests feel genuinely cared for with many singling out specific staff members for their exceptional hospitality. This attentive service contributes significantly to the hotel's welcoming atmosphere.
The hotel does face some challenges, such as weak and unstable WiFi and occasional noise issues, particularly in rooms facing the street. Despite this, guests generally find the beds comfortable and conducive to a restful sleep, although there are mentions of beds being two singles pushed together rather than a genuine double bed.
Hotel Universo offers a balanced mix of comfort, practicality and affordability suitable for a three-star hotel. While some guests argue it edges closer to a two-star rating, many find it offers excellent value for its price range. The hotel is also favorably positioned for business travelers needing access to the Polytechnic area, providing a functional and comfortable stay.
Overall, Hotel Universo stands out for its strategic location, cleanliness and commendable staff, making it a preferred choice for those navigating Turin.
Categories
Guests frequently praise the hotel's abundant and varied breakfast, which includes both sweet and savory options such as pastries, fresh fruit, cheeses, cold cuts and excellent coffee. Although some suggest improvements such as adding vegetables and eggs for longer stays, the breakfast generally meets guests' expectations and is appreciated for its inclusiveness and quality.
The rooms at Hotel Universo are consistently noted for their cleanliness and essential amenities, despite some being described as vintage or smelling of cigarette smoke. While room sizes may vary with some being on the smaller side, they are often considered cozy and functional. Cleanliness remains a standout feature with daily housekeeping ensuring a well-maintained environment.
Staff at Hotel Universo receive high marks for their professionalism and friendliness. Guests feel genuinely cared for with many singling out specific staff members for their exceptional hospitality. This attentive service contributes significantly to the hotel's welcoming atmosphere.
The hotel does face some challenges, such as weak and unstable WiFi and occasional noise issues, particularly in rooms facing the street. Despite this, guests generally find the beds comfortable and conducive to a restful sleep, although there are mentions of beds being two singles pushed together rather than a genuine double bed.
Hotel Universo offers a balanced mix of comfort, practicality and affordability suitable for a three-star hotel. While some guests argue it edges closer to a two-star rating, many find it offers excellent value for its price range. The hotel is also favorably positioned for business travelers needing access to the Polytechnic area, providing a functional and comfortable stay.
Overall, Hotel Universo stands out for its strategic location, cleanliness and commendable staff, making it a preferred choice for those navigating Turin.
Cheap Hotel
Provides reasonably priced rooms with essential amenities. A decent choice for visitors looking for value-for-money accommodation. It is well-located.
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
3-Star Hotel
About Hotel Universo
License: 001272-ALB-00211, IT001272A1Y6QHDW87
Guest Reviews
Location
The lively and safe neighborhood of Borgo San Paolo keeps guests close to a variety of shops, restaurants and supermarkets. The hotel's strategic locality not only lends itself to leisure travelers but also serves those visiting the nearby hospital or attending commitments at the university. Public transport with frequent services, makes traversing the city stress-free, taking guests to the central areas and major sights efficiently.
While the hotel is not bang in the center, it stands out for its well-connected location, linking guests to tram lines 15 and 16, which head towards significant city landmarks. Porta Nuova and Porta Susa train stations are easily reachable, facilitating smooth commutes. Despite some challenges with parking, the hotel's strategic placement offers considerable convenience for anyone looking to navigate Turin using public transport.
Hotel Universo’s advantageous location, combined with friendly and helpful staff, ensures that guests enjoy both comfort and accessibility during their stay in Turin.
Breakfast
While the majority of guest feedback is favorable, noting the great value for money and friendly staff, some reviews suggest areas for improvement. A few guests mentioned limited variety, particularly a lack of vegetables and eggs, leading to some monotony over longer stays. Despite this, many still found the breakfast fulfilling and in line with their expectations given the hotel's category and price range. Highlights include specific mentions of fresh croissants, delicious cakes and the staff's attentiveness in preparing hot drinks like coffee and cappuccino.
Overall, Hotel Universo manages to offer a good breakfast experience, balancing quality and variety with many guests appreciating the inclusive nature and the well-stocked buffet.
Rooms
Despite the cleanliness and functionality, the hotel's furnishings and decor are often described as outdated or vintage. Some rooms reportedly smell like cigarette smoke and require modern updates. While the small room sizes are a frequent concern, guests generally describe them as cozy and functional for short stays. Larger rooms receive praise for their spaciousness and comfort, contributing to a more enjoyable experience.
Noise insulation appears to be inconsistent with some rooms being quiet and well-insulated, while others suffer from street noise and thin walls. Bathrooms receive mixed reactions; they're described as clean but often cramped with small shower cabins.
Overall, Hotel Universo offers a balance of cleanliness, basic comfort and practical amenities, although modernization of the rooms would enhance the guest experience.
Beds
A recurring theme was the comfort of the beds compared to other nearby hotels, adding a competitive edge to the establishment’s reputation. Some guests specifically mentioned clean and comfortable rooms and bathrooms, as well as the friendly staff and rich buffet breakfast, which added to their positive experience.
However, there were a few concerns noted by some visitors. Several guests mentioned that the beds were two singles pushed together rather than a genuine double bed and a few pointed out uncomfortable mattresses and bedding. These issues occasionally detracted from their overall comfort.
In summary, while 'Hotel Universo' offers largely comfortable and clean beds that enhance the stay for many, there are sporadic issues with bed configurations and mattress discomfort that could be improved.
Cleanliness
The hotel's overall structure, including shared spaces and amenities, consistently receives praise for being clean and well-kept. Some reviews mention that while the decor might be dated, the overriding cleanliness more than compensates for this. Guests appreciate the neatness and order of the entire facility with several pointing out the fresh smell of cleaning products, adding to their comfort and satisfaction.
Despite the overwhelmingly positive remarks, there are a few minor critiques suggesting that in some instances, the cleanliness of certain areas could be improved, such as occasional mold in bathrooms and rooms that needed more attention to detail. However, these comments are exceptions rather than the norm, as the overall consensus demonstrates that Hotel Universo places a high premium on maintaining an impeccably clean environment for its guests.
Staff
Guests frequently described interactions with the staff as pleasant and genuine with words like courteous, kind and accommodating recurring throughout the reviews. The hotel staff is praised for making every effort to address issues promptly and efficiently, enriching the overall experience. Their availability and readiness to help at any time of the day were also appreciated.
Furthermore, specific staff members like Stefano were singled out for their exceptional hospitality, adding a personal touch to the service. Whether it's providing helpful information, ensuring a seamless check-in process or simply greeting guests with a warm smile, the team's dedication to customer service is evident.
Overall, Hotel Universo's staff contributes significantly to the hotel's welcoming atmosphere, making guests feel valued and well-cared-for during their stay.
Wi-Fi
Nightlife
Despite the bustling nightlife, the hotel's rooms offer a peaceful retreat, especially those not facing the street. Some guests have noted that rooms on certain sides may experience noise from the street or neighboring rooms, which might impede a restful night's sleep. However, the convenience of being close to public transport and numerous dining venues is a positive aspect frequently mentioned.
The neighborhood, while working-class in character, provides all necessary amenities, including proximity to well-known fast food franchises and local pizzerias. Although public transport and some facilities can get noisy at times, the hotel’s location ensures guests can enjoy both a spirited nightlife scene and quiet accommodation.
3 Star
Business
No, Hotel Universo doesn't have any pool.
No, a spa isn't available at Hotel Universo.
Yes, Hotel Universo welcomes dogs.
No, parking facilities aren't available at Hotel Universo.
No, Hotel Universo doesn't have a gym.
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