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Turquoise Tulum Hotel

Tulum , Zona 9, Lote #13, Manzana 724 La Veleta (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsTurquoise Tulum Hotel is an immaculately clean and well-maintained hotel ideally located at the outskirts of Tulum. It offers a calm and peaceful atmosphere without being too far away from shops, restaurants, cafes and bars within walking distance. The hotel boasts beautifully designed and spacious rooms with comfortable beds, some of which even have private pools, outdoor jacuzzis and balconies or terraces. The staff is friendly, professional and accommodating with Judith and Karen standing out for their exceptional service. The hotel's outdoor pool options, including an infinity pool and private pools, are stunning and well-maintained. The breakfast has its ups and downs, but it's still a satisfactory start to the day. The Wi-Fi connection is strong, although there were a few occasional issues. Although a few negative comments mentioned issues such as smell, noise, construction noise early in the morning, dirty pool water and areas in need of repair or better maintenance, the vast majority of reviews are overwhelmingly positive. Overall, Turquoise Tulum Hotel is a great choice for travelers looking for a hygienic, well-maintained and welcoming retreat in Tulum, Mexico.
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Categories

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

Private Pool Outdoor Pool

Hotel for Adults Only

Small Hotel

Hotel with Outdoor Pool

Hotel with Private Pool Rooms

Room Types

Queen Suite This air-conditioned room features a queen size bed, high ceilings and an bathroom with rainhead shower. Glass doors open out to the pool area. Complimentary organic toiletries and a bathrobe are included.

King Suite This air-conditioned room has 1 bathroom with a rainhead shower, and includes a bathrobe and complimentary organic toiletries.

Twin Room with Balcony The spacious twin room offers air conditioning, a seating area, a terrace with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Junior Suite with Private Pool Guests will have a special experience as this suite provides a private pool. The suite offers air conditioning, a seating area, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

King Room with Balcony The spacious double room provides air conditioning, a seating area, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Suite with Private Pool The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite has a terrace with outdoor furniture and city views for your convenience. The unit offers 1 bed.

Deluxe Double Room The double room features air conditioning, a terrace and city views. The unit offers 1 bed.

About Turquoise Tulum Hotel

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Guest Reviews

8.0

Very Good

Location

Turquoise Tulum Hotel is a beautiful accommodation located at the outskirts of Tulum, providing a calm and peaceful atmosphere while still within walking distance to various shops and restaurants. The hotel's location is perfect for those who want to avoid the hustle and bustle of the town center, but still have easy access to it by foot or bike. The staff delivers excellent service and maintains spotless and cozy rooms, making it the ideal venue for a cozy vacation in Tulum. Despite being a bit far from the beaches, the hotel is conveniently situated near many cafes, bars, rental shops for bikes or motorbikes and has a good array of restaurants within a stone's throw away.

Breakfast

Guests at Turquoise Tulum Hotel have mixed reviews of the breakfast offered. Some describe it as excellent, enjoyable, great and delicious, while others say it could be better and more varied. The breakfast includes options for eggs, fresh fruit, muesli, toast, cereals and yogurt. Some guests appreciate the choice of how their eggs are cooked, while others criticize the repetition of the same items each day. The breakfast area is located near the pool, making for a pleasant atmosphere. Some guests appreciate the free coffee all day long. While some describe the staff as friendly, others criticize their behavior during breakfast. Overall, while the breakfast has its ups and downs, it provides a satisfactory start to the day.

Rooms

Welcome to Turquoise Tulum Hotel! Guests have raved about the beautiful and spacious rooms with comfortable beds and some even come with private pools. The decor is modern and stylish with cool design elements. The hotel has two lovely pools and friendly staff who keep the rooms clean and well-equipped with fridges and air conditioning. The location is great with plenty of nice restaurants and shops nearby. While some guests found the rooms small and lacking in storage, most agree that they were clean and comfortable. However, a few negative comments mentioned issues such as smell and noise. Overall, Turquoise Tulum Hotel is a great choice for those looking for a stylish and comfortable stay in Tulum.

Beds

The Turquoise Tulum Hotel boasts beautiful rooms with large beds and well-decorated interiors. Guests rave about the comfort of the beds with many highlighting the king-sized options available. Daily cleaning ensures rooms remain spacious and well-maintained. While a few negative comments mention uncomfortable mattresses or smelly bathrobes, the vast majority of reviews are overwhelmingly positive about the comfortable and roomy beds, making for a great night's sleep.

Cleanliness

Turquoise Tulum Hotel receives high praise for its immaculate cleanliness from many guests. The hotel is aesthetically designed and guests appreciate the well-maintained pools. The staff is incredibly friendly and helpful. Some guests have reported issues with musty smells and stained linens in their rooms, although most have had no complaints. The location is excellent, although some mention that it is a bit far from the center of Tulum and the beach. However, the hotel makes up for it with its super-clean facilities and accommodations. Guests speak very highly of the hotel's housekeeping staff and note that their rooms are cleaned daily. Food service areas could use some improvement, according to some guests. Overall, Turquoise Tulum Hotel is a great choice for travelers looking for a hygienic, well-maintained and welcoming retreat in Tulum, Mexico.

Staff

Turquoise Tulum Hotel has a friendly and helpful staff who are always willing to go out of their way to assist guests. The personnel are described as attentive, professional, courteous and accommodating, ensuring that guests have a comfortable and enjoyable stay. While some guests have mentioned that there were communication barriers due to staff's lack of English proficiency, many other guests have praised the staff for their exceptional service. Some standout staff members include Judith at the concierge who went the extra mile to help guests with their requests and Karen who flagged taxis for guests to get them better prices. Guests also appreciate the welcoming and fun atmosphere of the hotel. Despite a few negative reviews mentioning rude or unprofessional staff members, the majority of guests have found the hotel personnel to be helpful and friendly.

Wi-Fi

Turquoise Tulum Hotel provides a great Wi-Fi connection for its guests with many positive reviews stating that the connection was strong and super good. Some guests enjoyed good Wi-Fi in their room as well. However, a few guests faced instable and bad Wi-Fi connection with some saying that it did not work at all or was very slow. It was suggested that the hotel should work on improving the Wi-Fi connection. Some guests also mentioned that they only got a Wi-Fi connection on their balcony or faced bad connection in their part of the hotel. Nevertheless, overall, the hotel does provide a satisfactory Wi-Fi experience for most of its guests.

Pool

The Turquoise Tulum Hotel boasts a beautiful pool area with two pools, one of which is an infinity pool. Guests praise the cleanliness and design of the pools, as well as the comfortable surroundings and tropical atmosphere. The hotel has favorable reviews on its location, amenities and excellent staff service. Some rooms even have a private outdoor jacuzzi. However, some guests reported construction noise early in the morning, dirty pool water and some areas in need of repair or better maintenance. Despite these occasional issues, the pool area and design is cool and unique, offering plenty of places to chill and enjoy the jungle-like surroundings.

Private Pool

Turquoise Tulum Hotel offers guests a variety of private pool options. Rooms with balconies or terraces boast private pools perfect for a relaxing retreat. The Royal Suite in particular offers a generously sized pool for ultimate enjoyment with one guest even describing it as a "mega" way to unwind. Although one guest experienced a mix-up upon arrival, the staff quickly resolved the issue and ensured a smooth transition. Guests rave about the beautifully designed hotel with some rooms featuring outdoor jacuzzis for added luxury. With friendly staff and clean pools, Turquoise Tulum Hotel delivers a wonderful stay.

Outdoor Pool

The Turquoise Tulum Hotel boasts a selection of beautiful outdoor pools for guests to enjoy. Some guests raved about the private pools included with certain rooms, allowing for a truly relaxing escape. The hotel's infinity pool was also a highlight with guests describing it as both beautiful and well-maintained. Additionally, the hotel features a small garden pool and two larger communal pools, one of which is more decorative. While some guests noted that the communal pool area was not very large and lacked sun exposure, they still found the shared pool enjoyable and clean. Overall, the hotel's outdoor pool options received high praise for their beauty and cleanliness and the staff was described as friendly and helpful.

Yes, Turquoise Tulum Hotel has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.

No, a spa isn't available at Turquoise Tulum Hotel.

No, Turquoise Tulum Hotel doesn't allow dogs.

No, parking facilities aren't available at Turquoise Tulum Hotel.

No, Turquoise Tulum Hotel doesn't have a gym.

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