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Summary of reviewsHotel Shibari - Restaurant & Cenote Club is a visually stunning establishment nestled on the Tulum beach strip, offering guests an exceptional location characterized by the enchanting presence of a cenote instead of a traditional pool. This setting creates a unique environment that combines the tranquility of a hidden oasis with easy access to Tulum's vibrant beach scene, thanks to the hotel's proximity to fine beach clubs and restaurants. Guests are particularly impressed by the hotel's luxurious and modern design, featuring beautiful rooms that overlook the serene jungle landscape.
A standout feature is the hotel's exceptional breakfast offerings, where guests enjoy a la carte menus with top-quality ingredients and excellent coffee, all enhanced by the beautiful cenote view. The breakfast experience is complemented by memorable dinners at the hotel restaurant, where the culinary delights, especially those crafted by Chef Diego, consistently receive high praise for their flavor and presentation.
Rooms at Hotel Shibari are highly commended for their spaciousness, stylish decor, and modern amenities like private jacuzzis and balconies. Cleanliness is impeccable throughout the property, with meticulous maintenance and daily housekeeping ensuring a welcoming and relaxing environment. The hotel staff play a significant role in enhancing the guest experience, consistently recognized for their friendliness, helpfulness, and genuine hospitality.
The unique cenote, a natural attraction within the property, provides a refreshing swimming experience that distinguishes Hotel Shibari from other establishments. It is complemented by additional pools and a swim-up bar, creating various options for relaxation amidst the peaceful ambiance.
Though service occasionally falls short of full five-star expectations, Hotel Shibari remains a luxurious retreat, offering a refined escape characterized by its serene environment, outstanding location, and exceptional dining experiences. The thoughtful integration of natural elements into the hotel's design ensures an elegant yet organic experience, making it a coveted haven for travelers seeking both luxury and tranquility. Show more
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Categories
Hotel with Parking
Hotel Shibari Tulum provides self-parking for its guests. The proximity of the parking area to the hotel entrance adds to the convenience.
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Private Pool Outdoor Pool
Hotel with Gym
Hotel for Adults Only
Small Hotel
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Room Types
Junior Suite with Garden ViewFeaturing a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also offers a minibar and a flat-screen TV. The unit offers 1 bed.
Suite with Garden ViewFeaturing a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also provides a minibar and a flat-screen TV. The unit offers 1 bed.
Junior Suite with Private PoolThe private pool is the special feature of this suite. Featuring a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also provides a minibar and a flat-screen TV. The unit offers 1 bed.
Suite with Private PoolThis suite's standout feature is the private pool. Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony with garden views, this suite also offers a minibar and a flat-screen TV. The unit has 1 bed.
Superior SuiteBoasting a private entrance, this spacious suite also comes with 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.
Deluxe SuiteFeaturing a private entrance, this spacious suite also is comprised of 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. Boasting a terrace with garden views, this suite also offers air conditioning and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
Location
Hotel Shibari - Restaurant & Cenote Club is nestled on the Tulum beach strip, offering guests an exceptional location with a unique twist—an enchanting cenote instead of a traditional pool. This stunning property is perfectly situated near some of Tulum’s finest beach clubs and restaurants, making it easy to explore local attractions either by foot or using the hotel's complimentary bicycles. The hotel is touted as a hidden oasis, offering a peaceful retreat with accessibility to the vibrant beach scene just a short walk away. Guests have highlighted the property's beautiful design, with its gorgeous rooms and the breathtaking cenote at the heart of the hotel—creating a distinctive experience that is beyond description. The location offers a serene environment, slightly quieter than the beachfront, yet still within walking distance to numerous dining and entertainment venues. With upscale services and amenities, guests are treated to a spectacular experience amidst this remarkable setting, ensuring their stay is both luxurious and memorable.
Breakfast
Hotel Shibari - Restaurant & Cenote Club delights guests with its exceptional breakfast offerings, boasting a variety of delicious and tastefully presented dishes. Many guests praise the breakfast as an incredible start to their day, with a versatile menu and an enjoyable à la carte experience. Though the lack of a buffet and some limitations in the daily selection might not cater to everyone's preferences, the quality and presentation consistently receive high marks. Diners often appreciate the fresh ingredients, hearty serving sizes, and excellent coffee. The scenic view of the cenote adds to the ambiance, making breakfast a memorable experience for many. While additional service charges might accompany the complimentary breakfast, the general consensus remains positive, highlighting the culinary experience as one of the hotel’s standout features.
Dinner
Hotel Shibari - Restaurant & Cenote Club offers a captivating dining experience that stands out for its exceptional quality, making it a noteworthy culinary destination in Tulum. Guests frequently commend the restaurant for delivering delicious and high-quality food, with many considering it some of the best they've tasted in the area. Despite the somewhat high prices, the value aligns well with the quality delivered, providing diners with memorable culinary experiences marked by fantastic flavors and exceptional taste.
The ambiance of the restaurant adds to its allure, described as beautiful, pleasant, and dreamlike, perfect for enjoying dinner and breakfast amidst nature's embrace. Guests have had opportunities to savor their meals while soaking in the views of the surrounding jungle, especially during sunsets, enhancing the overall dining experience.
While the menu, especially for vegetarians, might be limited and occasionally repetitive, the restaurant compensates with the excellent quality of its offerings. Natural juices further complement the flavorful dishes, adding a refreshing touch to the meals. Staff, though sometimes prone to minor errors, are generally attentive and nice, contributing positively to the dining atmosphere.
The venue may not be the most prestigious in the region, but its charm and culinary standards are undeniable, making it a worthwhile addition to the Tulum culinary landscape. Guests frequently highlight the fantastic dinners, with special mention to Chef Diego's creations, giving credit where due for delivering delightful and satisfying meals.
Rooms
Hotel Shibari's rooms have consistently garnered praise for their stylish and comfortable atmosphere. Guests appreciate the spaciousness, with many highlighting the large size and abundant features that cater to both comfort and convenience. The cleanliness stands out as a recurring theme, with rooms often described as very clean, beautifully decorated, and thoughtfully designed. Modern amenities, such as well-appointed bars and cleverly integrated wristband access, enhance the guest experience. The luxurious touch is unmistakable, with rooms offering stunning views, private jacuzzis, and balconies overlooking the jungle, providing a serene and picturesque stay. The beds receive high marks for comfort, complemented by great shower facilities in many of the rooms. The harmonious integration with nature, notably centered around a charming cenote, adds an extra layer of tranquility to the accommodations. Overall, the hotel rooms are recognized for their unique design, luxurious features, and attention to detail, creating a perfect blend of comfort and elegance.
Beds
Hotel Shibari - Restaurant & Cenote Club is renowned for its exceptional bed comfort, with many guests noting the super comfortable and wonderful beds. The bedding is frequently highlighted for its high quality, contributing to a restful night's sleep. Descriptions like extremely comfortable and sleeping like babies frequently appear in guest feedback, suggesting a deeply relaxing experience. Some guests did mention that the pillows might be a bit wide and hard, and the beds, while comfortable, could cause minor disturbances if one person moves. Overall, the hotel provides a soothing and cozy sleeping environment for guests.
Cleanliness
Hotel Shibari - Restaurant & Cenote Club receives high praise for its meticulous attention to cleanliness and maintenance, creating a relaxing and welcoming atmosphere for guests. The facilities are consistently described as new, modern, and impeccably clean. The cenote, a natural highlight of the hotel, impresses visitors with its stunning beauty and the exceptional maintenance carried out by the staff. Rooms are noted for their spaciousness and absolute cleanliness, with daily housekeeping ensuring fresh towels and amenities. The hotel's prime location and well-organized structure add to its appeal, providing a safe and comfortable environment. Guests also appreciate the friendly, customer-oriented staff who aim to ensure an exceptional stay. With a thoughtful balance between nature and luxurious comfort, the hotel offers a well-rounded experience characterized by cleanliness and thorough upkeep.
Staff
Hotel Shibari - Restaurant & Cenote Club boasts a truly remarkable staff, consistently praised for their friendly and helpful demeanor. Guests notably appreciate the attentive and genuine kindness shown throughout their stay, whether during breakfast or at the Cenote. The level of hospitality is exceptional, with staff members like Jorvan, Giselle, Santos, Diego, Ali, Fernando, John, and Ruben receiving special recognition for their outstanding contributions in making each visit memorable. The team is dedicated to customer satisfaction, going above and beyond to ensure comfort and a welcoming environment. From the concierge desk to the waiters, every member of the team is both professional and personable, demonstrating a commitment to excellent service and maintaining well-kept facilities. This high standard of service consistently leaves guests impressed and appreciative of the staff's efforts to meet their needs, creating a warm and hospitable atmosphere.
Pool
Hotel Shibari - Restaurant & Cenote Club stands out with its magnificent cenote, which serves as a central point and a highlight for guests. This natural swimming area is described as both beautiful and refreshing, offering a unique opportunity to snorkel amidst abundant fish. The cenote's remarkable presence provides a tranquil and magical ambiance that differentiates the hotel from others, despite the occasional challenge of mosquitoes, which the hotel actively manages.
In addition to the cenote, the hotel offers several pools, including a striking swim-up bar favored by introverts for its serene atmosphere. However, some guests noted concerns with cleanliness and maintenance, such as a private pool leaking water and another being less pristine. While the hotel also briefly experienced issues with flooding that led to pool closures, these appear to be isolated incidents.
Beyond the aquatic features, guests appreciate the calming music that permeates the property, as well as the thoughtful design intended to enhance guest comfort. Complementing the aquatic amenities is a small but well-equipped gym, providing additional opportunities for exercise. With the hotel still gaining recognition since its recent opening, it promises a unique and enjoyable experience centered around its iconic cenote.
5 Star
Hotel Shibari - Restaurant & Cenote Club presents itself as a visually stunning establishment nestled in a great location, making it an ideal choice for travelers seeking a picturesque getaway. Guests have praised every aspect of their stay, highlighting the perfection of the setting, including the unique cenote, and expressing satisfaction with the service, rooms, and breakfast offerings. The hotel is noted for exceeding expectations with the amenities typically associated with a five-star experience.
While the property is notable for its beauty and appeal, there is room for improvement in terms of service, as some visitors felt that the service was not consistently reflective of a true five-star establishment. However, the hotel staff are attentive and supportive in handling bookings, transfers, events, and providing necessary information, ensuring guests are well taken care of throughout their stay.
Overall, Hotel Shibari stands out for its exceptional location and amenities, though the service could better align with five-star standards according to some reviews.
Luxury
Hotel Shibari - Restaurant & Cenote Club offers a luxurious stay that sets it apart from other destinations. This brand-new establishment has quickly become a coveted haven for couples seeking a refined escape, thanks in part to its unique cenote, described as heavenly and a true highlight of the experience. Visitors find the property to be exceptionally nice and luxurious, with stylish rooms and a tranquil ambiance that promotes relaxation.
The property’s design seamlessly integrates natural elements, ensuring a total change of scenery that feels both elegant and organic. The hotel complex itself is stylish and meticulously crafted, demonstrating a keen attention to detail that enhances its appeal. Guests praise the cleanliness and comfort of the rooms, contributing to an overall sense of luxury.
Dining at the hotel's restaurant is noted for its quality, though some may find the prices on the higher side. The staff receive accolades for their exceptional service, further elevating the overall experience. Despite one dissenting opinion about the hotel not deserving five stars, the majority of reviews reinforce its standing as a very luxurious resort, promising a worthy luxury retreat where the cenote serves as an enticing centerpiece.
Yes, Hotel Shibari - Restaurant & Cenote Club has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Hotel Shibari - Restaurant & Cenote Club.
No, Hotel Shibari - Restaurant & Cenote Club doesn't allow dogs.
Yes, parking facilities are available at Hotel Shibari - Restaurant & Cenote Club.
Yes, Hotel Shibari - Restaurant & Cenote Club has a gym.