SmartAppart Troyes
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Summary of reviewsSmartAppart Troyes enjoys a central and strategic location, perfect for exploring the city's historical and cultural sites. Guests laud its proximity to the city center, ease of access to shops, restaurants and pubs and convenient nearby parking facilities. The accommodation is set in a pleasant yet quiet neighborhood, facilitating easy exploration of Troyes on foot. The vicinity to the train station adds to its appeal. The apartments are well-maintained and the beds are noted for their comfort.
Many guests commend the cleanliness and functionality of the apartments, particularly the small studios which are described as tidy and well-located. Larger apartments are deemed spacious enough for families. The beds receive positive feedback for being comfortable with separate sleeping arrangements appreciated by families.
However, some reviews highlight concerns about the size and cleanliness of the rooms, especially the bathrooms, which are often described as extremely small. Issues such as dirty mattresses, unchanged sheets, lack of air conditioning and WiFi, as well as difficult access via steep stairs, contribute to a less favorable experience for some guests. Cleanliness feedback is mixed with many praising the high standards while others note significant lapses, particularly regarding window ledges and floors.
The staff receives mixed reviews; guests appreciate the friendly cleaning staff and responsive communication over the phone. However, the lack of a visible staff presence and instances where phone calls went unanswered are noted as major drawbacks.
In summary, SmartAppart Troyes is warmly recommended for its outstanding location and comfortable, clean accommodations, though some improvements in room size, cleanliness consistency and staff availability would enhance the overall guest experience.
Categories
Many guests commend the cleanliness and functionality of the apartments, particularly the small studios which are described as tidy and well-located. Larger apartments are deemed spacious enough for families. The beds receive positive feedback for being comfortable with separate sleeping arrangements appreciated by families.
However, some reviews highlight concerns about the size and cleanliness of the rooms, especially the bathrooms, which are often described as extremely small. Issues such as dirty mattresses, unchanged sheets, lack of air conditioning and WiFi, as well as difficult access via steep stairs, contribute to a less favorable experience for some guests. Cleanliness feedback is mixed with many praising the high standards while others note significant lapses, particularly regarding window ledges and floors.
The staff receives mixed reviews; guests appreciate the friendly cleaning staff and responsive communication over the phone. However, the lack of a visible staff presence and instances where phone calls went unanswered are noted as major drawbacks.
In summary, SmartAppart Troyes is warmly recommended for its outstanding location and comfortable, clean accommodations, though some improvements in room size, cleanliness consistency and staff availability would enhance the overall guest experience.
Dog Friendly Aparthotel
This aparthotel is listed as pet friendly.
Cheap Aparthotel
This aparthotel provides a budget-friendly stay in Troyes with the convenience of apartment-style living. It offers a practical option for travelers seeking affordable comfort.
3-Star Aparthotel
Located in the heart of Troyes, this aparthotel is close to the city's attractions. The rooms feature kitchenettes with full-sized refrigerators and stovetops, offering a self-catered stay.
Small Aparthotel
Guest Reviews
SmartAppart Troyes receives high praise for its central location, making it an ideal spot for travelers looking to explore the city's historical and cultural attractions. Guests appreciate the proximity to the city center, which allows for easy access to shops, restaurants and pubs, often describing the location as perfect, central or ideal. Many reviews highlight the convenience of leaving the car in nearby parking facilities due to the hotel's walkable distance to key sights.
The accommodation is noted for being in a pleasant, quiet neighborhood, yet centrally situated, allowing guests to discover Troyes on foot. The vicinity to the train station and ample parking options further add to its appeal. Cleanliness and comfort remain consistent themes in the feedback with many guests acknowledging the well-maintained apartments and comfortable beds. Overall, the strategic location combined with responsive staff and practical amenities make SmartAppart Troyes highly recommended for enjoying a stay in the heart of the city.
SmartAppart Troyes offers a mix of experiences for guests with its rooms. Many visitors appreciated the cleanliness and well-equipped nature of the apartments. Those staying in the small studios found them to be perfect and functional with rooms tidy and very well located. Families found the more spacious apartments to be sufficiently roomy.
However, a significant number of reviews pointed out the cramped and tiny nature of many rooms, particularly the bathrooms, which have been described as extremely small and likened to a boat cabin. Additionally, some guests encountered issues with cleanliness, such as dirty mattresses and unchanged, wrinkled sheets.
While some found the rooms to be satisfactory despite their size, others were inconvenienced by the lack of air conditioning, especially in attic rooms prone to high temperatures. The absence of WiFi and the challenging access due to steep, uncomfortable stairs also contributed to a less favorable experience for several guests. Overall, while the cleanliness and location of SmartAppart Troyes are commendable, the compact and sometimes uncomfortable living space is a notable concern for many visitors.
At SmartAppart Troyes, guests frequently mention the comfort of the beds, highlighting phrases such as the bed was comfortable, good bedding and very comfortable bedding. The separate sleeping arrangements for children and adults particularly stand out with guests appreciating the cozy beds and well-equipped accommodations. However, comfort levels varied, as some found the beds either too soft, too hard or slightly narrow for two people. The overall consensus leans towards a generally good sleep experience with several reviews pointing out the clean and spacious rooms equipped with everything needed for a pleasant stay.
SmartAppart Troyes receives mixed feedback regarding cleanliness. On the positive side, many guests appreciate the rooms and apartments as clean, functional and well-equipped. The bedding is frequently noted as comfortable and several reviews commend the hotel's prime location combined with a high standard of cleanliness. Comments such as "everything was clean and perfect," "clean and up to expectation," and "clean and comfortable bedding" are recurrent praises.
However, there are significant negative remarks about the cleanliness that cannot be overlooked. Multiple reviews highlight areas like window ledges and floors, noting pigeon droppings and a lack of thorough cleaning. Some guests report serious concerns, describing their rooms as very dirty or mentioning an unpleasant smell. Phrases like "cleaning leaves a lot to be desired" and "cleanliness really needs to be improved" indicate inconsistency in housekeeping standards.
Despite its favorable aspects like cleanliness in many instances and a convenient location, it's clear that SmartAppart Troyes has variability in maintaining its cleanliness standards, leading to a varied guest experience.
Reviews of SmartAppart Troyes offer a mixed perspective on the hotel's staff. Positive comments highlight the friendly demeanor of the cleaning staff and their morning greetings. Guests appreciated the smooth communication and responsiveness of the staff, especially over the phone, addressing issues promptly and efficiently. This suggests that when staff are reachable, they provide adequate customer service.
On the downside, numerous reviews point out the hotel's lack of visible staff presence with some guests noting a complete absence of staff during their stay. Several instances were reported where phone calls went unanswered or management did not respond, indicating a significant gap in availability and accessibility. This lack of staff presence seems to be a recurring issue, which can negatively impact the overall guest experience, despite the positive interactions some guests had with the cleaning staff and customer service over the phone.
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Location
The accommodation is noted for being in a pleasant, quiet neighborhood, yet centrally situated, allowing guests to discover Troyes on foot. The vicinity to the train station and ample parking options further add to its appeal. Cleanliness and comfort remain consistent themes in the feedback with many guests acknowledging the well-maintained apartments and comfortable beds. Overall, the strategic location combined with responsive staff and practical amenities make SmartAppart Troyes highly recommended for enjoying a stay in the heart of the city.
Rooms
However, a significant number of reviews pointed out the cramped and tiny nature of many rooms, particularly the bathrooms, which have been described as extremely small and likened to a boat cabin. Additionally, some guests encountered issues with cleanliness, such as dirty mattresses and unchanged, wrinkled sheets.
While some found the rooms to be satisfactory despite their size, others were inconvenienced by the lack of air conditioning, especially in attic rooms prone to high temperatures. The absence of WiFi and the challenging access due to steep, uncomfortable stairs also contributed to a less favorable experience for several guests. Overall, while the cleanliness and location of SmartAppart Troyes are commendable, the compact and sometimes uncomfortable living space is a notable concern for many visitors.
Beds
Cleanliness
However, there are significant negative remarks about the cleanliness that cannot be overlooked. Multiple reviews highlight areas like window ledges and floors, noting pigeon droppings and a lack of thorough cleaning. Some guests report serious concerns, describing their rooms as very dirty or mentioning an unpleasant smell. Phrases like "cleaning leaves a lot to be desired" and "cleanliness really needs to be improved" indicate inconsistency in housekeeping standards.
Despite its favorable aspects like cleanliness in many instances and a convenient location, it's clear that SmartAppart Troyes has variability in maintaining its cleanliness standards, leading to a varied guest experience.
Staff
On the downside, numerous reviews point out the hotel's lack of visible staff presence with some guests noting a complete absence of staff during their stay. Several instances were reported where phone calls went unanswered or management did not respond, indicating a significant gap in availability and accessibility. This lack of staff presence seems to be a recurring issue, which can negatively impact the overall guest experience, despite the positive interactions some guests had with the cleaning staff and customer service over the phone.
No, SmartAppart Troyes doesn't have any pool.
No, a spa isn't available at SmartAppart Troyes.
Yes, SmartAppart Troyes welcomes dogs.
No, parking facilities aren't available at SmartAppart Troyes.
No, SmartAppart Troyes doesn't have a gym.
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