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Summary of reviewsWellness Hotel Eroplán is widely appreciated for its strategic location, providing excellent accessibility to numerous attractions and natural landmarks. Positioned next to a park and within walking distance to Rožnov's Open-Air Museum, the city center and nature trails, it serves as an ideal base for hiking, outdoor activities and exploring local landmarks. Despite being near a busy road, the benefits of its convenient location and the availability of ample parking and nearby public transport overwhelmingly outweigh this minor inconvenience.
The breakfast service is another strong suit of Wellness Hotel Eroplán, earning praise for its wide selection, quality and delicious offerings. Guests particularly enjoy the luxurious buffet and the pleasant option to dine on a glass terrace. Although there are occasional comments about inconsistencies in replenishment and variety towards the end of service, the overall sentiment remains highly positive.
Dinner at the hotel's restaurant is equally commendable with many guests highlighting the excellent cuisine and attentive service. Specific dishes like medallions with mushrooms and demi-glace sauce receive special mention. Despite some criticism over food variety, high prices and occasional early kitchen closing times, the dining experience generally leaves a favorable impression.
Rooms at the hotel are noted for their cleanliness and practicality. Many guests find them cozy, spacious and well-furnished with particular praise for the daily cleaning and spotless bathrooms. However, some furnishings appear dated and issues like non-functioning TVs, room noise and lack of air conditioning are mentioned. Despite these points, the overall experience is positive, particularly for short stays, due to the hotel's clean and well-maintained environment.
Cleanliness is a significant highlight, consistently earning high marks from guests. The meticulous efforts of the housekeeping staff ensure both the rooms and common areas are exceptionally clean. Despite an older building and smaller wellness area, the hotel's dedication to cleanliness significantly enhances the overall stay.
The staff at Wellness Hotel Eroplán are frequently lauded for their friendliness and professional demeanor. Reception and restaurant staff, in particular, receive commendations for their polite and helpful nature, contributing positively to guests' experiences. While there are minor instances of less pleasant attitudes, the general sentiment is that staff greatly enhance the guest experience with their genuine kindness and excellent service.
The spa area, though smaller than expected, is appreciated for its relaxing atmosphere and well-heated sauna. The quality of massages also gets positive feedback. However, some guests experience disappointment due to non-functioning facilities and misleading information about availability. Additional costs for wellness area access are also noted.
Parking at the hotel is highly commended with accessible, convenient and free parking options directly at the property. Guests appreciate the ease of parking and the ample space available, which adds to the overall convenience.
Opinions on the hotel beds are mixed but lean positively. Many guests find the beds comfortable and spacious, enhancing their stay. Nonetheless, some note that certain beds need replacement due to wear and tear with occasional complaints about pillows and mattress firmness.
While Wellness Hotel Eroplán holds a four-star rating, many guests feel it aligns more closely with a three-star experience due to dated equipment and underwhelming facilities in some areas. Despite this discrepancy, the hotel remains a popular choice due to its exceptional location, cleanliness, friendly staff and overall comfort.
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