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Summary of reviewsHotel Silver Sand is notably praised for its prime and strategic location. Conveniently situated near the Trivandrum Central railway station and the main bus stand, the hotel's placement on the main road facilitates easy travel and access to various city destinations, landmarks and amenities. Guests find this proximity advantageous, making exploration and navigation around Trivandrum cost-effective and hassle-free.
The breakfast experience at Hotel Silver Sand receives mixed reviews. Guests commend the taste of the breakfast, which suggests a generally satisfactory culinary encounter. However, the variety and consistency of breakfast offerings show room for improvement. Some guests have encountered issues with the hotel's policy on breakfast inclusion, leading to discrepancies in service expectations versus delivery.
Rooms at Hotel Silver Sand vary in quality and maintenance. On the positive side, many visitors find the rooms clean, comfortable and adequately matched to their rates with good room service enhancing their stay. However, notable negatives include reports of cleanliness issues, unpleasant odors and small, congested spaces, especially those near the noisy railway platforms. Structural comfort also receives criticism with concerns about thin mattresses, hot conditions and overall outdated room conditions.
Cleanliness across the hotel is another area highlighted for improvement. While clean rooms and bedding are noted by some guests, other reviewers mention instances of unclean items, unpleasant smells and lack of maintenance, such as the need for repainted ceilings and updated bathroom amenities.
The staff at Hotel Silver Sand garners mixed feedback. Many guests appreciate the cooperative and pleasant demeanor of the staff, especially those at the reception with individual commendations such as Kailash receiving particular praise for professionalism. Nonetheless, inconsistent responsiveness and occasional unhelpful behavior from certain staff members are mentioned, indicating the need for more uniformly excellent service.
Guests' opinions on the beds are similarly divided. While some find the beds comfortable, many express dissatisfaction with the state of the mattresses and furnishings, noting them as old or damaged. Issues with bed pillows and sheets are also reported, highlighting the need for improvements in bedding quality and maintenance.
Overall, Hotel Silver Sand benefits from its excellent location and generally satisfactory staff interactions but faces significant areas for improvement in room maintenance, cleanliness, breakfast service and bed quality to ensure a consistently positive guest experience.
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