The Terrace by Ladder Mgd by Citrine

Trivandrum 8.49056200, 76.95137700 , Ss Kovil Road Thampanoor (Show on Map)
7.9
Good


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Summary of reviewsThe Terrace by Ladder Mgd by Citrine has garnered positive reviews across various categories, highlighting its appeal to travelers seeking comfort and convenience in the heart of the city.

The hotel's prime, central location is a standout feature with guests praising its proximity to major attractions like the Padmanabhaswamy temple and local markets, as well as key transport hubs. This convenient positioning makes it an ideal choice for those relying on public transport and looking to explore the city's major spots.

The breakfast experience at the hotel is generally well-received with many guests commending the excellent and varied offerings, specifically the tasty and amazing meals available. Despite minor suggestions for improvement and occasional shortages, the overall sentiment reflects a satisfying dining experience, bolstered by the presence of a dedicated chef.

Dinner at the hotel's restaurant also receives positive feedback. Guests particularly enjoyed the traditional Keralan Easter buffet and overall food quality with notable praise for the flavors and helpful staff. While there are some remarks on the limited vegetarian options, the general dining experience is described as enjoyable and service-oriented.

Rooms at The Terrace by Ladder Mgd by Citrine are consistently praised for being spacious, clean and comfortable. The well-furnished and beautifully decorated interiors, combined with sturdy door locks and a peaceful atmosphere, contribute to a satisfying stay. Though there are isolated comments on cleanliness issues, the general consensus is one of a neat and well-maintained environment.

Cleanliness is a strong point for the hotel with frequent mentions of clean, tidy and well-maintained rooms. The high standards of housekeeping and the polite demeanor of the staff further enhance the positive experience, creating a hygienic and welcoming environment for guests.

The staff at The Terrace by Ladder Mgd by Citrine are highly praised for their friendliness, generosity and sweet nature. Both the front desk and restaurant teams are noted for their warm hospitality, politeness, enthusiasm and cooperative attitude, ensuring guests feel welcome and well-attended. The security personnel also add to the sense of care and safety. Although a few comments suggest some staff could be better trained, the overall impression remains one of courteous, supportive and eager-to-please service. The management's polite and friendly demeanor further enhances the positive guest experience.

Overall, The Terrace by Ladder Mgd by Citrine is well-regarded for its excellent location, satisfying dining options, comfortable and clean rooms and exceptional staff, making it a popular choice for travelers.
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Categories
Hotel with Parking
This hotel offers a variety of parking options for guests, including free parking, private parking, on-site parking, and valet parking services.

4-Star Hotel
This hotel is known for its location and responsive staff. The rooms are comfortable and well-maintained, providing a pleasant stay for guests.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Business Hotel

Accessible Hotel

Room Types
Deluxe Room Offering free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

Superior Double Room Providing free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers soundproof walls, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.

Guest Reviews
7.9
Good
Location
The Terrace by Ladder Mgd by Citrine boasts a prime, central location that has garnered praise from its guests. Positioned in the middle of the city, the hotel is conveniently close to major attractions such as the Padmanabhaswamy temple and local markets. Its proximity to key transport hubs, being just a short five-minute walk from the train station and very near the main bus stand, makes it an ideal choice for travelers relying on public transport. Visitors will find the property easily accessible and ideally situated for exploring the city's major spots. The central location, combined with excellent customer service and a restaurant, makes this hotel a well-regarded choice for travelers looking for convenience and comfort in the heart of the city.

Breakfast
The breakfast experience at The Terrace by Ladder Mgd by Citrine is generally well-received by guests. Many reviewers praise the excellent and brilliant breakfast offerings with some specifically noting the tasty and amazing meals. The inclusion of breakfast within the stay is appreciated and there's a variety of options available, including a continental breakfast.

However, some guests believe the breakfast spread could use improvement and there were occasional instances of running out of certain items like dosa batter. Additionally, breakfast service sometimes isn't ready until 8:30 AM, which may be a slight inconvenience for early risers. Despite these minor issues, the overall sentiment points to a satisfying and enjoyable breakfast experience with particular commendation for the quality and variety of the buffet breakfast and lunch. The presence of a chef in the restaurant also adds to the positive dining experience.

Dinner
Visitors to The Terrace by Ladder, managed by Citrine, have had largely positive experiences with the hotel's dining offerings. The Easter buffet was described as delightful, showcasing the excellent traditional Keralan menu which garnered praise from many guests. The overall quality of the food at the restaurant was noted as quite good with tasty flavors and a menu that, while it might not be impressive to all, generally satisfied diners. Although there were mentions of limitations regarding vegetarian options, the non-vegetarian dishes tended to please. Staff received commendations for their excellent service, contributing to an enjoyable dining experience. While there was some feedback suggesting room for improvement in food quality, the combination of good flavors and helpful staff left a favorable impression on many guests.

Rooms
The Terrace by Ladder Mgd by Citrine consistently receives positive feedback for its spacious, clean and comfortable rooms. Guests appreciate the well-furnished and beautifully decorated interiors, which often exceed expectations. Many reviewers highlight the sturdy door locks and the quiet, peaceful atmosphere within the rooms. Despite a few isolated incidents of bad odor and insufficient cleaning, the general consensus points to an overall neat, well-maintained environment. Facilities are commonly described as comprehensive and in good working order, contributing to an enjoyable stay. The combination of good location, cleanliness and roominess seems to create a satisfying experience for most visitors.

Cleanliness
The Terrace by Ladder Mgd by Citrine impresses with its dedication to cleanliness. Guests frequently highlight the clean, tidy and well-maintained rooms, noting that the spaces are comfortable and spacious. The hotel itself is consistently described as very clean and the housekeeping appears to maintain high standards, although their service ends in the evening. Polite staff further enhance the cleanliness experience, ensuring that the atmosphere remains positive for visitors. Despite a few mentions of unclean areas and specific issues, the predominant sentiment reflects a commitment to maintaining a hygienic and welcoming environment for all guests.

Staff
The Terrace by Ladder Mgd by Citrine is highly praised for its remarkable staff, consistently mentioned as friendly, generous and sweet. Both the front desk and restaurant teams stand out for their warm hospitality, ensuring guests feel welcome and well-attended. The staff’s behavior and attitude are frequently highlighted with numerous reviews acknowledging their politeness, enthusiasm and cooperative nature. Even the security personnel have been noted for their helpfulness, contributing to a sense of care and safety for guests. While a few mentions suggest some staff might be less trained, the overall impression remains that the team is courteous, supportive and eager to please. The hotel’s management also receives commendations for their polite and friendly demeanor, enhancing the positive guest experience. Overall, the staff at The Terrace by Ladder is a key feature that significantly adds to the enjoyment of guests’ stays.


No, The Terrace by Ladder Mgd by Citrine doesn't have any pool.

Yes, a spa is available at The Terrace by Ladder Mgd by Citrine.

No, The Terrace by Ladder Mgd by Citrine doesn't allow dogs.

Yes, parking facilities are available at The Terrace by Ladder Mgd by Citrine.

No, The Terrace by Ladder Mgd by Citrine doesn't have a gym.

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