Mercure Hotel Trier Porta Nigra
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Summary of reviewsThe Mercure Hotel Trier Porta Nigra is renowned for its prime location, directly facing the historic Porta Nigra. This centerpiece allows guests to enjoy magnificent views from their rooms and the breakfast area. Situated at the entrance of Trier's old town and close to the train station, the hotel provides easy access to key attractions, dining options and shopping areas, while maintaining a tranquil atmosphere. Many visitors commend the hotel for its spacious, clean rooms and friendly staff, in addition to a highly praised breakfast spread.
The breakfast at the hotel receives broad acclaim for its richness, variety and quality. Guests enjoy the sumptuous buffet, which caters to diverse tastes with options ranging from traditional continental fare to indulgent treats like mimosas. The dining area itself enhances the experience with panoramic views of the Porta Nigra. While some guests find the breakfast slightly pricey, many consider it worth it due to the broad selection and quality.
Dinner experiences at the hotel are somewhat mixed. Many guests appreciate the pleasantly modern bistro and the bar, which offer quality evening meals and drinks. The bar is noted for its delicious dishes and fine wines. However, there have been mentions of high prices, limited menu options and occasional issues with staff training and organization. Despite this, the hotel's location next to the Porta Nigra makes it a handy dining option.
Rooms at the hotel are generally well-received for their spaciousness, comfort and cleanliness. Many feature views of the Porta Nigra, adding to their appeal. While the facilities are well-maintained, some furnishings and decor are considered outdated. Effective air conditioning and soundproofing, along with the availability of bathtubs, contribute positively to the stay. However, the absence of amenities like minibars and some maintenance issues, such as minor plumbing problems, are noted.
Cleanliness at the hotel is mostly praised with many guests finding the rooms spotless and maintaining good hygiene protocols. Some reviews, though, mention inconsistencies such as dusty surfaces and occasional lapses in daily cleaning routines, especially in bathrooms.
The staff at the Mercure Hotel Trier Porta Nigra are frequently lauded for their friendliness and attentiveness. Most interactions with the staff are positive and guests appreciate their helpfulness and professionalism. Nonetheless, inconsistent friendliness and occasional untrained behavior at reception are mentioned by a few reviewers.
WiFi service at the hotel has received mixed feedback. Some guests report good, fast connections, while others face issues with slow speeds and weak signals. Additionally, a lack of clear information about WiFi access sometimes contributes to frustration.
Parking facilities at the hotel are highly valued with secure underground parking and additional options such as a backyard lot and lockable garage for bicycles. The convenience and security of parking are frequently highlighted positives, despite a few guests finding the fees slightly high.
Opinions on the beds vary with some guests finding them comfortable and others noting issues with mattress firmness and noise. Inconsistencies in bed quality may affect sleep quality for some guests.
While the hotel is marketed as a four-star establishment, some reviews suggest it falls short of this classification, citing dated facilities and the lack of certain amenities. However, its central location, ample parking and business-friendly features like excellent soundproofing and well-equipped conference facilities make it an attractive option for business travelers.
In summary, the Mercure Hotel Trier Porta Nigra offers a generally positive stay with an unbeatable location, great views, friendly staff and good breakfast. However, certain areas such as room decor, bed comfort and consistent WiFi connectivity could benefit from improvements.
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The breakfast at the hotel receives broad acclaim for its richness, variety and quality. Guests enjoy the sumptuous buffet, which caters to diverse tastes with options ranging from traditional continental fare to indulgent treats like mimosas. The dining area itself enhances the experience with panoramic views of the Porta Nigra. While some guests find the breakfast slightly pricey, many consider it worth it due to the broad selection and quality.
Dinner experiences at the hotel are somewhat mixed. Many guests appreciate the pleasantly modern bistro and the bar, which offer quality evening meals and drinks. The bar is noted for its delicious dishes and fine wines. However, there have been mentions of high prices, limited menu options and occasional issues with staff training and organization. Despite this, the hotel's location next to the Porta Nigra makes it a handy dining option.
Rooms at the hotel are generally well-received for their spaciousness, comfort and cleanliness. Many feature views of the Porta Nigra, adding to their appeal. While the facilities are well-maintained, some furnishings and decor are considered outdated. Effective air conditioning and soundproofing, along with the availability of bathtubs, contribute positively to the stay. However, the absence of amenities like minibars and some maintenance issues, such as minor plumbing problems, are noted.
Cleanliness at the hotel is mostly praised with many guests finding the rooms spotless and maintaining good hygiene protocols. Some reviews, though, mention inconsistencies such as dusty surfaces and occasional lapses in daily cleaning routines, especially in bathrooms.
The staff at the Mercure Hotel Trier Porta Nigra are frequently lauded for their friendliness and attentiveness. Most interactions with the staff are positive and guests appreciate their helpfulness and professionalism. Nonetheless, inconsistent friendliness and occasional untrained behavior at reception are mentioned by a few reviewers.
WiFi service at the hotel has received mixed feedback. Some guests report good, fast connections, while others face issues with slow speeds and weak signals. Additionally, a lack of clear information about WiFi access sometimes contributes to frustration.
Parking facilities at the hotel are highly valued with secure underground parking and additional options such as a backyard lot and lockable garage for bicycles. The convenience and security of parking are frequently highlighted positives, despite a few guests finding the fees slightly high.
Opinions on the beds vary with some guests finding them comfortable and others noting issues with mattress firmness and noise. Inconsistencies in bed quality may affect sleep quality for some guests.
While the hotel is marketed as a four-star establishment, some reviews suggest it falls short of this classification, citing dated facilities and the lack of certain amenities. However, its central location, ample parking and business-friendly features like excellent soundproofing and well-equipped conference facilities make it an attractive option for business travelers.
In summary, the Mercure Hotel Trier Porta Nigra offers a generally positive stay with an unbeatable location, great views, friendly staff and good breakfast. However, certain areas such as room decor, bed comfort and consistent WiFi connectivity could benefit from improvements.
Family Friendly Hotel
This hotel is explicitly tagged as family friendly, indicating its suitability for guests with children.
Business Hotel
This Trier hotel is part of the Mercure chain, providing business travelers with essential amenities like meeting rooms, Wi-Fi, and a central location near Porta Nigra.
Hotel with Parking
Guests have direct access to a public underground parking garage for a fee (€18 per day). Enclosed outdoor parking is also mentioned as available for a charge.
4-Star Hotel
This 4-star hotel is located opposite the famous Porta Nigra Gate, offering air-conditioned rooms and traditional food from the Rhineland-Palatinate region. It features a terrace with a view of Porta Nigra and is within walking distance of the old town.
Hotel Taking Steps Towards Sustainability
Guest Reviews
The Mercure Hotel Trier Porta Nigra is highly praised for its prime location, making it an ideal choice for exploring the charming city of Trier. Situated directly opposite the iconic Porta Nigra, guests can admire stunning views of this UNESCO site right from their rooms or the breakfast area. The hotel's position at the entrance of the old town places visitors within effortless walking distance of key attractions, shopping areas and numerous restaurants.
Proximity to the train station, just a short stroll away, is another notable benefit, ensuring easy accessibility for travelers. Guests appreciate the hotel's central yet quiet setting, which allows for convenient access to city tours, museums and historic sights without compromising tranquility.
The superb location of the Mercure Hotel Trier Porta Nigra is complemented by friendly staff, spacious and clean rooms and a highly commended breakfast spread. Whether visiting for a city trip or business, the hotel's unbeatable location and excellent amenities make it a top choice for those looking to explore Trier.
Guests at the Mercure Hotel Trier Porta Nigra have generally praised the breakfast experience, offering a variety of positive feedback. The breakfast is described as rich, extensive and very good with a wide selection that meets various tastes and preferences. Many reviews highlight the sumptuous buffet, noting it as delicious, tasty and plentiful with some calling it fabulous and extraordinary.
The breakfast room itself adds a special touch, providing a direct and magnificent view of the Porta Nigra, which is frequently mentioned as enhancing the dining experience. The room is described as spacious and well-furnished, avoiding overcrowding of tables, which contributes to a pleasant atmosphere.
While the breakfast is often deemed pricey with some guests feeling that the value does not entirely justify the cost, many still consider it worth the expense due to the variety and quality of the food available. The inclusion of freshly prepared items and an extensive choice ranging from traditional continental breakfast items to more indulgent options like mimosas is well appreciated.
A few criticisms do emerge, mostly related to the price and occasional issues with replenishment and freshness of specific items like rolls. Some guests mention that the breakfast could benefit from greater variety or higher quality on certain offerings.
Overall, the breakfast at Mercure Hotel Trier Porta Nigra is seen as comprehensive and well-cared-for, providing a satisfying start to the day, enhanced by the stunning view of one of Trier's most iconic landmarks.
The dining experience at Mercure Hotel Trier Porta Nigra garners mixed reviews from guests. Many praised the hotel for its pleasant bistro and good food with several visitors describing their dinners as delicious and the evening meals as enjoyable. The bistro, integrated into the hotel, was noted for having a limited but satisfactory menu and the bar received positive remarks for its decent offerings and friendly, helpful service, available until 9 PM.
However, some guests were less impressed, mentioning the high price and mediocre quality of the buffet dinner and the limited choice available. Instances of poor organization and untrained staff were also highlighted. Despite these setbacks, the hotel restaurant opens at 5 PM and offers à la carte options, which some guests appreciated.
The bar, which closes at 11 PM on Saturdays even when busy, serves delicious dishes and excellent wine, enhancing the dining experience with its quality offerings. The hotel's prime location next to the Porta Nigra adds to its charm, making it a convenient option for meals within walking distance of the city's attractions. Overall, while there are areas for improvement, the dining options at Mercure Hotel Trier Porta Nigra are generally well-received by guests.
The rooms at Mercure Hotel Trier Porta Nigra are generally described as spacious, comfortable and clean. Guests appreciate the large beds, good-sized bathrooms and the ample space the rooms provide. Many rooms offer stunning views of the Porta Nigra, adding to the appeal. The rooms are well-equipped with modern amenities, though some reviews indicate that the furnishings and decor are a bit outdated and could benefit from renovation. Despite the age, the facilities function well and the ambiance remains comfortable and inviting.
Cleanliness across the rooms is highlighted positively, though a few instances of subpar hygiene and maintenance issues, such as plumbing problems and outdated bathrooms, are mentioned. Guests also valued the effective air conditioning, especially during warmer weather and the soundproofing that provides a peaceful stay. The availability of rooms with bathtubs is noted, offering a touch of rarity in modern accommodations.
The absence of some in-room conveniences like a minibar, refrigerator or hotel folder was pointed out by a number of guests. Additionally, occasional noise from adjacent areas or concerning the air freshener in the bathroom was mentioned. Overall, while the room decor might feel a bit dated to some, the spaciousness, comfort and views from the rooms significantly contribute to a positive guest experience at the hotel.
Many guests had mixed feelings about the beds at Mercure Hotel Trier Porta Nigra. While some praised the beds as comfortable, noting their large size and good firmness which ensured a good night's sleep, others felt the beds were too hard or too soft with some mentioning sagging mattresses and creaky frames. Several guests highlighted the comfort of the beds in some rooms, while others experienced worn-out mattresses and noisy beds that impacted their sleep quality.
For those who found the beds comfortable, the bedding and pillows were also appreciated, despite a few mentioning the generic quality of the polyester pillows. Unfortunately, some guests with back issues found the beds unsuitable, waking up with back pain. Room conditions varied and while a few rooms had comfortable bedding, others needed renovation, particularly in terms of bed comfort.
In summary, while there are some comfortable beds at Mercure Hotel Trier Porta Nigra, inconsistencies in mattress quality and bed noise seemed to affect the overall guest experience. If bed comfort is a top priority, it may be advisable to check specific room reviews or inquire directly with the hotel for the most updated bedding options.
The guest reviews of the Mercure Hotel Trier Porta Nigra reveal varying opinions about the hotel's cleanliness. Generally, many guests praised the cleanliness of the rooms, describing them as clean, well-equipped and spacious. Several reviews highlighted that the hotel and rooms were spotless, very clean and maintained good hygiene protocols.
However, the reviews also pointed out some inconsistencies in upkeep. A number of guests encountered issues such as dust on surfaces like wardrobes and bedside tables, outdated room conditions and occasional lapses in daily cleaning routines like unvacuumed carpets. Bathrooms drew particular attention with some guests noting they were not cleaned frequently enough, sometimes smelling of sewage and having wet floors due to bathtub showers.
The overall cleanliness of the hotel, including common areas and specific room conditions, received mixed feedback. While some appreciated the thoroughness of cleaning and hygiene measures, others felt that the cleaning was superficial with some areas needing more attentive cleaning practices. Despite these issues, several reviews confirmed that the hotel met their expectations in terms of general cleanliness.
Guests of the Mercure Hotel Trier Porta Nigra frequently commend the exceptionally friendly and attentive staff. The service provided by the team, from reception to the restaurant and bar, is described as professional, thoughtful and courteous. Many reviewers highlight the accommodating nature of the employees, noting their readiness to assist and their warm welcomes. Positive experiences include the prompt resolution of issues, such as room TV problems and the consistent attentiveness of the breakfast service staff.
However, some guests occasionally encountered unwelcoming or unmotivated behavior, particularly at the reception. There were mentions of inconsistent friendliness among the staff and a few noted that some personnel lacked adequate training. Despite these occasional shortcomings, the majority of interactions were positive with numerous guests finding the staff helpful, pleasant and cheerful.
Overall, while the friendliness and professionalism of the staff are highly praised, there is room for improvement in ensuring consistent welcoming attitudes across all interactions.
The WiFi experience at Mercure Hotel Trier Porta Nigra is a mixed bag. On the positive side, some guests have praised the hotel for offering good and fast WiFi with a strong signal that is free in all rooms. However, connectivity seems to be a significant issue for others with complaints ranging from slow speeds to no available connection at all. Guests have also noted that the strength of the WiFi signal can be weak and often interrupted. Furthermore, there appears to be a lack of clear information regarding WiFi usage with no instructions or passwords provided in the rooms and instances of invalid QR codes adding to the frustration. While some guests experienced reliable WiFi during their stay, others struggled with poor quality connections and frequent failures, indicating inconsistency in the hotel's internet services.
Mercure Hotel Trier Porta Nigra provides ample and convenient parking options for its guests, making it a favorable choice for those traveling by car. The hotel offers secure underground parking directly beneath the building, which guests found highly convenient. Parking facilities are well-arranged, integrated with the hotel and guarded, ensuring both the safety and satisfaction of guests.
The parking spaces are generally sufficient, spacious and easy to access. The hotel also offers parking in the backyard and a lockable garage for bicycles, catering to various needs. Public underground parking with hotel access is an added advantage and the central location combined with available parking makes it easy for guests to explore the city.
While there are fees associated with parking, many guests found them to be reasonable with some appreciating the discounted rates for hotel guests. The convenience of being able to use the parking lot even on the day of departure adds to the overall positive experience.
However, it is worth noting that a few guests found the parking fees to be high and there were occasional issues with the paid parking system. Despite these minor drawbacks, the majority of reviews highlight the practicality and accessibility of the parking facilities at Mercure Hotel Trier Porta Nigra.
Reviews of the Mercure Hotel Trier Porta Nigra suggest that it falls short of the expectations for a four-star hotel. Many guests expressed disappointment, noting issues such as dated facilities, mold and general wear and tear, which detract from the overall experience. There were also comments about the lack of amenities typically expected from a four-star establishment, such as minibars and fresh pastries at breakfast. The quality of the breakfast itself was often cited as not meeting the four-star standard, being described as meager and overpriced.
The unfriendly staff and insufficient service were pointed out, diminishing the overall guest experience. Even smaller details, like the absence of provided slippers and graffiti on the hotel's exterior, contributed to reviews that question the hotel's star rating. While some guests acknowledged an overall good stay, the consensus was that the hotel does not live up to the four-star classification, especially considering the price point.
Mercure Hotel Trier Porta Nigra boasts numerous features that cater to business travelers. The hotel's central location, excellent soundproofing and spacious accommodations make it an ideal choice for those on business trips. Guests appreciate the generous spaces and the excellent insulation against street noise, which ensures a quiet environment conducive to work and rest.
The hotel is noted for its business-friendly atmosphere and efficient business perspectives. It offers superb conference facilities, including rooms with fantastic views that enhance business meetings and other professional gatherings. Complimentary toiletries add a touch of convenience and the property is generally seen as a good fit for business purposes.
However, some challenges were noted, such as the absence of a gym or spa, a limited number of slow-moving lifts and occasional cleanliness issues. The reception has also been described as unwelcoming and there might be room for improvement in the overall business orientation of the hotel. Despite these drawbacks, the hotel's prime location and soundproofing make it highly suitable for business professionals.
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Location
Proximity to the train station, just a short stroll away, is another notable benefit, ensuring easy accessibility for travelers. Guests appreciate the hotel's central yet quiet setting, which allows for convenient access to city tours, museums and historic sights without compromising tranquility.
The superb location of the Mercure Hotel Trier Porta Nigra is complemented by friendly staff, spacious and clean rooms and a highly commended breakfast spread. Whether visiting for a city trip or business, the hotel's unbeatable location and excellent amenities make it a top choice for those looking to explore Trier.
Breakfast
The breakfast room itself adds a special touch, providing a direct and magnificent view of the Porta Nigra, which is frequently mentioned as enhancing the dining experience. The room is described as spacious and well-furnished, avoiding overcrowding of tables, which contributes to a pleasant atmosphere.
While the breakfast is often deemed pricey with some guests feeling that the value does not entirely justify the cost, many still consider it worth the expense due to the variety and quality of the food available. The inclusion of freshly prepared items and an extensive choice ranging from traditional continental breakfast items to more indulgent options like mimosas is well appreciated.
A few criticisms do emerge, mostly related to the price and occasional issues with replenishment and freshness of specific items like rolls. Some guests mention that the breakfast could benefit from greater variety or higher quality on certain offerings.
Overall, the breakfast at Mercure Hotel Trier Porta Nigra is seen as comprehensive and well-cared-for, providing a satisfying start to the day, enhanced by the stunning view of one of Trier's most iconic landmarks.
Dinner
However, some guests were less impressed, mentioning the high price and mediocre quality of the buffet dinner and the limited choice available. Instances of poor organization and untrained staff were also highlighted. Despite these setbacks, the hotel restaurant opens at 5 PM and offers à la carte options, which some guests appreciated.
The bar, which closes at 11 PM on Saturdays even when busy, serves delicious dishes and excellent wine, enhancing the dining experience with its quality offerings. The hotel's prime location next to the Porta Nigra adds to its charm, making it a convenient option for meals within walking distance of the city's attractions. Overall, while there are areas for improvement, the dining options at Mercure Hotel Trier Porta Nigra are generally well-received by guests.
Rooms
Cleanliness across the rooms is highlighted positively, though a few instances of subpar hygiene and maintenance issues, such as plumbing problems and outdated bathrooms, are mentioned. Guests also valued the effective air conditioning, especially during warmer weather and the soundproofing that provides a peaceful stay. The availability of rooms with bathtubs is noted, offering a touch of rarity in modern accommodations.
The absence of some in-room conveniences like a minibar, refrigerator or hotel folder was pointed out by a number of guests. Additionally, occasional noise from adjacent areas or concerning the air freshener in the bathroom was mentioned. Overall, while the room decor might feel a bit dated to some, the spaciousness, comfort and views from the rooms significantly contribute to a positive guest experience at the hotel.
Beds
For those who found the beds comfortable, the bedding and pillows were also appreciated, despite a few mentioning the generic quality of the polyester pillows. Unfortunately, some guests with back issues found the beds unsuitable, waking up with back pain. Room conditions varied and while a few rooms had comfortable bedding, others needed renovation, particularly in terms of bed comfort.
In summary, while there are some comfortable beds at Mercure Hotel Trier Porta Nigra, inconsistencies in mattress quality and bed noise seemed to affect the overall guest experience. If bed comfort is a top priority, it may be advisable to check specific room reviews or inquire directly with the hotel for the most updated bedding options.
Cleanliness
However, the reviews also pointed out some inconsistencies in upkeep. A number of guests encountered issues such as dust on surfaces like wardrobes and bedside tables, outdated room conditions and occasional lapses in daily cleaning routines like unvacuumed carpets. Bathrooms drew particular attention with some guests noting they were not cleaned frequently enough, sometimes smelling of sewage and having wet floors due to bathtub showers.
The overall cleanliness of the hotel, including common areas and specific room conditions, received mixed feedback. While some appreciated the thoroughness of cleaning and hygiene measures, others felt that the cleaning was superficial with some areas needing more attentive cleaning practices. Despite these issues, several reviews confirmed that the hotel met their expectations in terms of general cleanliness.
Staff
However, some guests occasionally encountered unwelcoming or unmotivated behavior, particularly at the reception. There were mentions of inconsistent friendliness among the staff and a few noted that some personnel lacked adequate training. Despite these occasional shortcomings, the majority of interactions were positive with numerous guests finding the staff helpful, pleasant and cheerful.
Overall, while the friendliness and professionalism of the staff are highly praised, there is room for improvement in ensuring consistent welcoming attitudes across all interactions.
Wi-Fi
Parking
The parking spaces are generally sufficient, spacious and easy to access. The hotel also offers parking in the backyard and a lockable garage for bicycles, catering to various needs. Public underground parking with hotel access is an added advantage and the central location combined with available parking makes it easy for guests to explore the city.
While there are fees associated with parking, many guests found them to be reasonable with some appreciating the discounted rates for hotel guests. The convenience of being able to use the parking lot even on the day of departure adds to the overall positive experience.
However, it is worth noting that a few guests found the parking fees to be high and there were occasional issues with the paid parking system. Despite these minor drawbacks, the majority of reviews highlight the practicality and accessibility of the parking facilities at Mercure Hotel Trier Porta Nigra.
4 Star
The unfriendly staff and insufficient service were pointed out, diminishing the overall guest experience. Even smaller details, like the absence of provided slippers and graffiti on the hotel's exterior, contributed to reviews that question the hotel's star rating. While some guests acknowledged an overall good stay, the consensus was that the hotel does not live up to the four-star classification, especially considering the price point.
Business
The hotel is noted for its business-friendly atmosphere and efficient business perspectives. It offers superb conference facilities, including rooms with fantastic views that enhance business meetings and other professional gatherings. Complimentary toiletries add a touch of convenience and the property is generally seen as a good fit for business purposes.
However, some challenges were noted, such as the absence of a gym or spa, a limited number of slow-moving lifts and occasional cleanliness issues. The reception has also been described as unwelcoming and there might be room for improvement in the overall business orientation of the hotel. Despite these drawbacks, the hotel's prime location and soundproofing make it highly suitable for business professionals.
No, Mercure Hotel Trier Porta Nigra doesn't have any pool.
No, a spa isn't available at Mercure Hotel Trier Porta Nigra.
No, Mercure Hotel Trier Porta Nigra doesn't allow dogs.
Yes, parking facilities are available at Mercure Hotel Trier Porta Nigra.
No, Mercure Hotel Trier Porta Nigra doesn't have a gym.
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