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Summary of reviewsClarion Pointe New Bern receives a wealth of positive reviews from guests, particularly highlighting its ideal location, cleanliness and exceptional staff. Positioned conveniently near highways, shops, restaurants and other amenities, the hotel offers easy access to touring spots and workplaces in New Bern. Guests frequently appreciate the cleanliness and quiet atmosphere, enhanced by well-maintained facilities and outstanding customer service, which together create a valuable choice for travelers.
In terms of breakfast, while the hotel delivers a clean and satisfactory selection including waffles, cereals, fruits and coffee, some guests hope for more variety and freshness, particularly in terms of hot items like eggs and meat.
The rooms at Clarion Pointe New Bern are praised for their cleanliness, comfort and spaciousness. Guests find them unexpectedly nice with fresh-smelling interiors and cozy bedding, contributing to a pleasant stay. Although there were minor mentions of smoky smells and desires for softer beds, the overall response towards the rooms remains positive.
Cleanliness is a standout feature with both the interior and exterior of the hotel maintaining high standards. Guests appreciate the immaculate environment, pleasant scents and the diligent efforts of the cleaning staff who ensure daily freshness.
The hotel's staff is consistently commended for their exceptional service. Described as friendly, professional and welcoming, the team enhances the guest experience with their attentiveness and helpfulness. The positive engagement from the front desk to the cleaning crew leaves a memorable impression.
Despite a few isolated concerns about bed comfort with some guests noting hardness or dampness, the majority find the beds very comfortable and conducive to a good night’s sleep.
Overall, Clarion Pointe New Bern excels in delivering a clean, comfortable and friendly environment, making it a highly recommended option for visitors seeking a pleasant and convenient stay.
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