Mercure Townsville
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Summary of reviewsMercure Townsville receives favorable reviews for its central, yet tranquil location, providing easy access to the city center, shopping hubs and dining options. The proximity to the airport makes it a convenient choice for transit travelers. Guests enjoyed peaceful surroundings, including a river and well-maintained gardens, which added to the serene atmosphere.
The breakfast service is well-regarded for its variety and quality, offering a delicious start to the day with an extensive array of hot and cold foods, fruits and pastries. The friendly staff enhance the experience, although occasional issues with food running out or cleanliness were noted. Dinner offerings similarly received positive feedback with guests praising the well-prepared meals and quality ambience, especially by the poolside. Some mixed opinions on menu variety and pricing were observed, but the overall dining experience was positive.
Rooms at the hotel are noted for their cleanliness and comfort with sufficient amenities and some boasting beautiful lake views. Nonetheless, many guests pointed out the need for modernization, citing outdated furnishings and minor maintenance issues. Cleanliness in general areas received mixed reviews with some reporting issues like dusty curtains and grubby bathrooms.
The staff at Mercure Townsville stand out for their friendliness and professionalism, significantly enhancing the guest experience. While most encounters were positive, a few inconsistencies in the reception team's demeanor were noted. The strong, positive feedback on staff performance underscores their key role in ensuring a welcoming environment.
The pool area is a highlight, described as clean, beautiful and family-friendly. Although some minor critiques regarding temperature and occasional lack of maintenance were mentioned, most guests found the pool area inviting and enjoyable. The hotel's plentiful and easily accessible parking is appreciated, though some found the distance from parking spaces to rooms inconvenient.
Families find the hotel accommodating with appropriate facilities and a welcoming atmosphere for children. While some enhancements, like solar heating for winter, were suggested, the consensus is that Mercure Townsville is well-suited for family stays.
Beds receive mixed reviews; many guests praise their comfort, particularly in deluxe rooms, while others express issues with older, worn-out beds and unsatisfactory pillows. For business travelers, the hotel offers excellent amenities, including a business center and reliable WiFi, making it a suitable choice for work-related stays.
Accessibility features are commendable with thoughtful additions such as ramps and Braille letters, ensuring ease of movement for all guests. Despite being somewhat distant from the city center, Mercure Townsville provides good value and a welcoming environment, contributing to a generally positive guest experience.
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The breakfast service is well-regarded for its variety and quality, offering a delicious start to the day with an extensive array of hot and cold foods, fruits and pastries. The friendly staff enhance the experience, although occasional issues with food running out or cleanliness were noted. Dinner offerings similarly received positive feedback with guests praising the well-prepared meals and quality ambience, especially by the poolside. Some mixed opinions on menu variety and pricing were observed, but the overall dining experience was positive.
Rooms at the hotel are noted for their cleanliness and comfort with sufficient amenities and some boasting beautiful lake views. Nonetheless, many guests pointed out the need for modernization, citing outdated furnishings and minor maintenance issues. Cleanliness in general areas received mixed reviews with some reporting issues like dusty curtains and grubby bathrooms.
The staff at Mercure Townsville stand out for their friendliness and professionalism, significantly enhancing the guest experience. While most encounters were positive, a few inconsistencies in the reception team's demeanor were noted. The strong, positive feedback on staff performance underscores their key role in ensuring a welcoming environment.
The pool area is a highlight, described as clean, beautiful and family-friendly. Although some minor critiques regarding temperature and occasional lack of maintenance were mentioned, most guests found the pool area inviting and enjoyable. The hotel's plentiful and easily accessible parking is appreciated, though some found the distance from parking spaces to rooms inconvenient.
Families find the hotel accommodating with appropriate facilities and a welcoming atmosphere for children. While some enhancements, like solar heating for winter, were suggested, the consensus is that Mercure Townsville is well-suited for family stays.
Beds receive mixed reviews; many guests praise their comfort, particularly in deluxe rooms, while others express issues with older, worn-out beds and unsatisfactory pillows. For business travelers, the hotel offers excellent amenities, including a business center and reliable WiFi, making it a suitable choice for work-related stays.
Accessibility features are commendable with thoughtful additions such as ramps and Braille letters, ensuring ease of movement for all guests. Despite being somewhat distant from the city center, Mercure Townsville provides good value and a welcoming environment, contributing to a generally positive guest experience.
Hotel with Swimming Pool
This resort-style hotel features the largest freeform swimming pool in Townsville, along with a spa area for children. It also offers tennis courts and a poolside restaurant, making it ideal for families and leisure travelers.
Children's Pool Outdoor Pool
Hotel with Parking
Mercure Townsville includes parking amenities. Situated on Woolcock Street, it offers comfortable accommodation and is easily accessible.
EV charging stations
Accessible Hotel
Mercure Townsville offers dedicated accessible rooms on the ground floor with walk-in showers, toilets with railings, and wide openings for access. The hotel also provides car parks close to reception with reserved bays for guests with disability permits. Facilities for disabled guests are available, including a lower bathroom sink and a toilet with grab rails.
Hotel with Outdoor Pool
Mercure Townsville boasts the largest freeform outdoor swimming pool in Townsville. The resort-style hotel is set on 11 acres of tropical gardens and includes a spa and a children's area as part of the pool facilities.
Hotel with EV Charging Stations
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Tennis Courts
4-Star Hotel
Hotel with Children's Pool
Guest Reviews
Mercure Townsville is a conveniently located hotel appreciated for its accessibility and proximity to various attractions and amenities. With its central position, guests found it easy to reach the city center, shopping centers and a variety of dining options. The hotel's closeness to the airport makes it an ideal choice for those on transit with quick access facilitated by a short cab ride.
Surrounded by tranquil views, including a river and well-maintained gardens, the setting of the hotel offers a peaceful atmosphere despite being centrally located. Guests highlighted the convenience of nearby food outlets and grocery stores, making it easy to grab a quick meal or essential supplies. Additionally, it’s a practical base for visitors attending nearby venues, medical appointments or events.
Whether visiting for business or leisure, guests noted that the Mercure Townsville's location was exceptionally favorable, offering a mix of quietness and access to the bustling parts of the city. The hotel's proximity to the strand city, various shopping hubs, fast food outlets and major city attractions was also repeatedly praised.
In summary, the Mercure Townsville stands out for its central yet serene location, making it a suitable choice for a wide range of travelers looking for convenience and accessibility in Townsville.
Breakfast at Mercure Townsville offers a generally pleasant experience with many guests appreciating the variety and quality of the buffet. Positive remarks highlighted the great selection of hot and cold foods, fruits and pastries, often described as delicious, excellent and very good. The buffet breakfast is noted for its abundance with options ranging from fresh to cooked dishes and providing good value for money.
Guests particularly enjoyed the well-cooked fresh breakfast and the massive selection available. Families seemed pleased with the breakfast offerings and many found it to be a nice, laid-back start to the day. The breakfast service was commended for having kind and friendly staff, which added to the overall positive experience.
However, a few critiques were noted, such as instances where food ran out or the buffet area was not kept as clean as expected. Some guests encountered cold dishes, particularly with items like scrambled eggs and mentioned that the breakfast buffet could be repetitive. Despite these occasional issues, the general sentiment was that breakfast at Mercure Townsville is substantial and satisfying, making it a good choice for guests staying at the hotel.
Mercure Townsville offers a commendable dining experience that has generally impressed its guests. Most visitors found the dinner to be very good with many enjoying delicious, well-prepared meals such as BBQ baby octopus and barramundi, often praised highly. The on-site restaurant is appreciated for its quality food, diverse selection and great ambience, particularly when dining by the poolside. Many guests specifically lauded the attentive and lovely staff who contributed significantly to their positive dining experiences.
However, opinions on the menu and food quality were somewhat mixed with a few guests finding the options limited or not to their taste and some expressing concerns about the prices. There were occasional comments about inconsistencies in service speed and food preparation. Despite these minor drawbacks, the overall feedback highlights that guests found the restaurant, bar and dining facilities beautiful and welcoming, making for a generally satisfying culinary experience at the hotel.
Visitors to Mercure Townsville often find a blend of mixed experiences when it comes to the hotel rooms. On the bright side, many guests appreciate the cleanliness and tidiness maintained in the rooms with several reviews noting the rooms to be comfortable and spacious. Some guests also enjoyed the beautiful views from lake-facing rooms and the convenience of in-room amenities such as microwaves, kettles, toasters and fridges. Furthermore, refurbished rooms have been received well for their modern feel.
However, a prevalent theme in these reviews is the dated and tired nature of many rooms with comments frequently mentioning the need for upgrades and renovations. Issues highlighted include outdated furnishing, dark and small rooms, worn-out décor and basic facilities not aligning with the guests’ expectations for the price. Problems such as non-working lights, dirty windows and mismatched furniture further underscore the need for an overhaul in many areas.
In summary, while the hotel offers comfortable and clean accommodation that some guests absolutely love, there is a significant call for Mercure Townsville to modernize its rooms to better align with contemporary standards and guest expectations.
Mercure Townsville offers a mixed experience when it comes to its beds. Many guests remarked positively about the comfort of the beds, describing them as very comfortable and frequently highlighting the comfy experience they enjoyed. Several noted that the beds in the deluxe rooms were particularly accommodating.
However, some guests encountered issues, particularly with older beds that have become lumpy or sagging, indicating a need for replacement. While a significant number of reviews mentioned the beds were comfortable, others faced discomfort with some beds being described as hard or sunken in. Pillows also received mixed feedback with some guests finding them unsatisfactory, citing them as flat and lumpy.
Overall, while there are reservations about older beds and pillow quality, many visitors found their sleeping arrangements at Mercure Townsville comfortable and satisfactory during their stay.
Mercure Townsville presents a mixed bag when it comes to cleanliness. Many guests appreciated the general cleanliness of the rooms, describing them as clean, tidy and well-kept. The property’s upkeep, including its clean surroundings, tidy gardens and clean pools, also received positive remarks. Beds were often noted to be very clean and comfortable, contributing to an overall good impression of cleanliness for several guests.
However, various reviews pointed out significant issues that harmed their experience. Some rooms were described as dated and in need of a fresh coat of care and cleaning. Specific areas often mentioned requiring attention included dusty curtains, stained carpets and grubby bathroom facilities. Guests encountered problems such as dusty skirting boards, mold on bathroom grout, stained carpets and overall dated appearances that detracted from their stay. Instances of missed housekeeping tasks, such as unemptied bins and soap dispensers not refilled, were also reported.
Bathrooms seemed to be an especially problematic area with issues like dirty showers, black mold on grout and sinks with residual hairs frequently noted. Several guests pointed out musty or stale smells in the rooms, further dampening their stay. It's clear that while the property has its strengths in terms of cleanliness, there are areas that need significant improvement to fully meet guests' expectations.
Mercure Townsville garners high praise for its exceptional staff, consistently described as friendly, helpful and professional. Guests repeatedly highlight the front desk and reception teams for their courteous and efficient service during check-in and check-out. Specific mentions indicate that certain individuals, like Jimmy and Shivon, stand out for their exceptional assistance, further enhancing the guest experience.
Moreover, the hotel staff across all areas, including housekeeping and the bar, are frequently commended for their attentiveness and willingness to go the extra mile. Reviewers appreciate the seamless transitions facilitated by the staff, describing their interactions as pleasant and welcoming.
Despite the overwhelmingly positive feedback, a few guests noted inconsistencies with some reception staff members occasionally being perceived as unfriendly or unwelcoming. However, these instances appear to be exceptions rather than the norm.
Overall, the staff at Mercure Townsville significantly contribute to the hotel's welcoming atmosphere with their consistent hospitality and dedication to providing excellent service, making guests feel valued and well-cared for during their stay.
The WiFi experience at Mercure Townsville appears to be a mixed bag according to guest reviews. While some guests found the WiFi to be fantastic with no issues, the majority of comments reflect a less favorable experience. Common issues highlighted by guests include slow and spotty connections, difficulties connecting to the free WiFi and occasional instances where the WiFi was completely unavailable. The signal strength seemed to vary with some guests mentioning poor signal strength in their rooms. Overall, while there were a few positive mentions, the general consensus suggests that the WiFi service could use improvement to ensure a more consistent and reliable internet experience for all guests.
Mercure Townsville boasts a remarkable pool area that garners widespread praise from its guests. Visitors frequently describe the pool as beautiful, clean and inviting. Families and children, in particular, seem to enjoy the space, noting the child-friendly facilities, ample deck space and the overall pleasant environment. The pool's proximity to the bar further enhances its appeal, providing a convenient spot for enjoying a refreshing drink.
Though the pool's temperature has mixed reviews—some guests find it too cold or too tepid—most find it a lovely place to relax and unwind. The surrounding gardens and well-maintained grounds add to its charm, creating a resort-like atmosphere that many guests appreciate. Cleanliness is frequently highlighted with many reviewers mentioning the well-kept pool area and the availability of clean towels.
However, a few guests noted that the pool area can appear tired or messy in places and some mentioned a lack of shade as a downside. Despite these minor concerns, the general consensus is that Mercure Townsville offers an excellent pool experience that many are eager to return to.
Mercure Townsville offers a mixed experience when it comes to parking facilities. The hotel is equipped with plentiful on-site parking, which is both free and easily accessible. Guests particularly appreciate the convenience and availability of parking spaces. However, many note that the car park is located a considerable distance from the rooms with some describing it as a long walk or even close to a kilometer away.
While the parking is unrestricted and open-air, the lack of security features such as gates has been pointed out. Additionally, for electric vehicle owners, it's worth noting that the Tesla chargers on the premises were not operational at the time of review.
Guests also mentioned the presence of potholes in the parking area, which could benefit from maintenance. Despite these drawbacks, the abundance of free on-site parking remains a significant perk for many visitors.
Mercure Townsville is a family favourite, ideally suited for those traveling with children. The facilities are praised for meeting family needs, providing adequate space and offering family villas designed for comfort. Guests appreciate the family-friendly atmosphere, noting the accommodation as fit for family stays and holidays. The hotel is deemed convenient and accommodating, particularly for family visits. Some guests suggest improvements like solar heating for the winter months to enhance comfort for out-of-state and international visitors, especially during colder periods. Overall, Mercure Townsville is well-regarded for its family-oriented amenities and welcoming environment.
The Mercure Townsville offers impressive facilities and services for business travelers. Highlights include an excellent business center and 24-hour reception, catering well to the needs of professionals. The central location is convenient for business trips, complemented by good parking options. Guests appreciate the accessible and reliable WiFi available both in the business center and in the rooms, ideal for work purposes. The accommodations are described as comfortable and clean, further enhancing the suitability for business stays. Additionally, the hotel capably supports those traveling as part of a business party.
Mercure Townsville offers commendable accessibility features for guests with disabilities. The hotel rooms are designed with ramps to each building, ensuring ease of movement. Accessible bathrooms connect directly to the rooms, while the reception area and seating are also easily reachable. Guests appreciate the clean, accessible facilities at the hotel and the Braille letters on safety points add an extra layer of support. The business center and swimming pools are similarly accessible. While the hotel is a bit far from the city center, it provides good value for the price. Guests who cannot manage stairs are advised to request ground floor rooms for added convenience.
Mercure Townsville boasts a well-received children's pool that delights both kids and parents. The children's pool is a standout feature with many kids thoroughly enjoying their time playing and swimming. The pool area, though not private, offers a great spot for families to relax as adults can watch over their children while enjoying a drink. Additionally, the outdoor pool area seems to be a hit among young guests, providing them with ample fun and entertainment. Overall, the pool facilities, including specific areas for both kids and adults, contribute significantly to the positive experiences families have at the hotel.
The outdoor pool at Mercure Townsville consistently receives high praise from guests. Highlights include the pool being very warm and heated, making it a pleasant experience any time of the year. Families particularly appreciate the pool with kids loving the fun space and even adult kids enjoying their time there. Guests frequently mention the pool's cleanliness, describing it as very clean and well-maintained. The surrounding area also garners positive feedback for being lovely, tidy and relaxing, contributing to a tranquil atmosphere. The pool's location close to the rooms is an added convenience. Although some have noted that the pool is on the smaller side, this does not seem to detract significantly from the overall enjoyment of the facility.
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Location
Surrounded by tranquil views, including a river and well-maintained gardens, the setting of the hotel offers a peaceful atmosphere despite being centrally located. Guests highlighted the convenience of nearby food outlets and grocery stores, making it easy to grab a quick meal or essential supplies. Additionally, it’s a practical base for visitors attending nearby venues, medical appointments or events.
Whether visiting for business or leisure, guests noted that the Mercure Townsville's location was exceptionally favorable, offering a mix of quietness and access to the bustling parts of the city. The hotel's proximity to the strand city, various shopping hubs, fast food outlets and major city attractions was also repeatedly praised.
In summary, the Mercure Townsville stands out for its central yet serene location, making it a suitable choice for a wide range of travelers looking for convenience and accessibility in Townsville.
Breakfast
Guests particularly enjoyed the well-cooked fresh breakfast and the massive selection available. Families seemed pleased with the breakfast offerings and many found it to be a nice, laid-back start to the day. The breakfast service was commended for having kind and friendly staff, which added to the overall positive experience.
However, a few critiques were noted, such as instances where food ran out or the buffet area was not kept as clean as expected. Some guests encountered cold dishes, particularly with items like scrambled eggs and mentioned that the breakfast buffet could be repetitive. Despite these occasional issues, the general sentiment was that breakfast at Mercure Townsville is substantial and satisfying, making it a good choice for guests staying at the hotel.
Dinner
However, opinions on the menu and food quality were somewhat mixed with a few guests finding the options limited or not to their taste and some expressing concerns about the prices. There were occasional comments about inconsistencies in service speed and food preparation. Despite these minor drawbacks, the overall feedback highlights that guests found the restaurant, bar and dining facilities beautiful and welcoming, making for a generally satisfying culinary experience at the hotel.
Rooms
However, a prevalent theme in these reviews is the dated and tired nature of many rooms with comments frequently mentioning the need for upgrades and renovations. Issues highlighted include outdated furnishing, dark and small rooms, worn-out décor and basic facilities not aligning with the guests’ expectations for the price. Problems such as non-working lights, dirty windows and mismatched furniture further underscore the need for an overhaul in many areas.
In summary, while the hotel offers comfortable and clean accommodation that some guests absolutely love, there is a significant call for Mercure Townsville to modernize its rooms to better align with contemporary standards and guest expectations.
Beds
However, some guests encountered issues, particularly with older beds that have become lumpy or sagging, indicating a need for replacement. While a significant number of reviews mentioned the beds were comfortable, others faced discomfort with some beds being described as hard or sunken in. Pillows also received mixed feedback with some guests finding them unsatisfactory, citing them as flat and lumpy.
Overall, while there are reservations about older beds and pillow quality, many visitors found their sleeping arrangements at Mercure Townsville comfortable and satisfactory during their stay.
Cleanliness
However, various reviews pointed out significant issues that harmed their experience. Some rooms were described as dated and in need of a fresh coat of care and cleaning. Specific areas often mentioned requiring attention included dusty curtains, stained carpets and grubby bathroom facilities. Guests encountered problems such as dusty skirting boards, mold on bathroom grout, stained carpets and overall dated appearances that detracted from their stay. Instances of missed housekeeping tasks, such as unemptied bins and soap dispensers not refilled, were also reported.
Bathrooms seemed to be an especially problematic area with issues like dirty showers, black mold on grout and sinks with residual hairs frequently noted. Several guests pointed out musty or stale smells in the rooms, further dampening their stay. It's clear that while the property has its strengths in terms of cleanliness, there are areas that need significant improvement to fully meet guests' expectations.
Staff
Moreover, the hotel staff across all areas, including housekeeping and the bar, are frequently commended for their attentiveness and willingness to go the extra mile. Reviewers appreciate the seamless transitions facilitated by the staff, describing their interactions as pleasant and welcoming.
Despite the overwhelmingly positive feedback, a few guests noted inconsistencies with some reception staff members occasionally being perceived as unfriendly or unwelcoming. However, these instances appear to be exceptions rather than the norm.
Overall, the staff at Mercure Townsville significantly contribute to the hotel's welcoming atmosphere with their consistent hospitality and dedication to providing excellent service, making guests feel valued and well-cared for during their stay.
Wi-Fi
Pool
Though the pool's temperature has mixed reviews—some guests find it too cold or too tepid—most find it a lovely place to relax and unwind. The surrounding gardens and well-maintained grounds add to its charm, creating a resort-like atmosphere that many guests appreciate. Cleanliness is frequently highlighted with many reviewers mentioning the well-kept pool area and the availability of clean towels.
However, a few guests noted that the pool area can appear tired or messy in places and some mentioned a lack of shade as a downside. Despite these minor concerns, the general consensus is that Mercure Townsville offers an excellent pool experience that many are eager to return to.
Parking
While the parking is unrestricted and open-air, the lack of security features such as gates has been pointed out. Additionally, for electric vehicle owners, it's worth noting that the Tesla chargers on the premises were not operational at the time of review.
Guests also mentioned the presence of potholes in the parking area, which could benefit from maintenance. Despite these drawbacks, the abundance of free on-site parking remains a significant perk for many visitors.
Family
Business
Accessible
Children's Pool
Outdoor Pool
Yes, Mercure Townsville has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Mercure Townsville.
No, Mercure Townsville doesn't allow dogs.
Yes, parking facilities are available at Mercure Townsville.
No, Mercure Townsville doesn't have a gym.
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