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Summary of reviewsTorrejoven Hotel, located centrally in Punta Prima, is praised for its convenient proximity to beaches, restaurants, bars, shops and key highways, making it well-suited for both tourists and business travelers. The strategic location not only offers ease of access to major attractions and necessary amenities, but also combines the charm of a tranquil environment despite being on a main road. Visitors often highlight the convenience of secure and free parking as a significant advantage.
The breakfast receives varied feedback, though many guests appreciate the generous, varied and well-priced options, including freshly made dishes. The attentive and friendly staff enhance the breakfast experience. However, there are some criticisms regarding variety and quality with instances of poor service and food quality issues noted.
Dinner services are limited with the lack of meal options within the hotel premises being a common complaint. Guests often find it inconvenient to seek dinner outside the hotel, although the friendly and efficient staff improve the overall dining experience.
Guest reviews of the rooms are mixed. On the positive side, the rooms are described as spacious, clean and comfortable with useful amenities such as air conditioning, fridges and balconies. Large family suites, daily cleaning and friendly staff are particularly appreciated. However, noise issues, outdated decor and occasional maintenance problems are mentioned as areas needing improvement.
Cleanliness at the hotel is often praised with many finding both rooms and common areas well-maintained and spotless. The housekeeping staff’s diligence and the provision of fresh towels daily are frequently highlighted. However, there are occasional lapses in cleanliness reported with some rooms and specific areas showing signs of neglect.
The hotel’s staff receives high praise for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. The efficient and personal service provided by the staff is noted as a key contributor to the positive reviews.
WiFi at the hotel has mixed feedback. While some guests commend the strong and excellent signal, others experience intermittent and unreliable connections, impacting their stay.
The pool area garners varied reactions. Many guests enjoy the clean and peaceful environment conducive to relaxation, especially enjoyable for children. However, critiques focus on the pool’s small size, occasional overcrowding, limited sunbeds and periodic maintenance issues.
Parking facilities at Torrejoven are well-received with a variety of options available including free, private and underground parking. Guests appreciate the ease and convenience of parking, though signage to these areas could be improved.
The hotel is recognized as family-friendly with spacious rooms, a clean pool area and overall good service contributing to an enjoyable stay for families. Suggestions for more children’s activities exist, but overall satisfaction is high with many families planning return visits.
Lastly, the beds receive mixed reviews. Some guests find the large, comfortable beds and clean new bedding excellent, while others report varying levels of comfort, indicating an inconsistency in bed quality.
In summary, Torrejoven Hotel offers a tranquil, convenient stay with friendly service and key amenities although there are areas in need of improvement, particularly in room decor and dining services. The positive experiences of location, parking, cleanliness and the staff's exceptional service stand out prominently. Show more
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Categories
Family Friendly Hotel
Torrejoven features a nightclub, an outdoor pool, and a children's pool. It is recognized as a family-friendly hotel that caters well to those traveling with children and offers spacious family rooms.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi to guests. It is conveniently located. The establishment also features an arcade/game room and a seasonal pool.
Business Hotel
Located in Torrevieja, this hotel provides essential services for business travelers. Its offerings cater to those with straightforward lodging requirements.
Accessible Hotel
Hotel Torrejoven provides adapted rooms specifically designed for guests with physical disabilities. These rooms include accessible bathrooms with floor-level showers, seats, support handles, and WCs with support bars. The entire unit is wheelchair accessible, and upper floors can be reached by elevator.
3-Star Hotel
This hotel features a swimming pool and comfortable rooms. It offers a relaxing environment and a convenient base for exploring the area. The accommodations are well-regarded for their cleanliness and service.
Hotel with Outdoor Pool
This hotel provides two distinct swimming areas: an outdoor pool for adults and a separate pool for children. The pool facilities also include a sun terrace equipped with sun loungers and parasols.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Room Types
Queen Suite with Spa BathThe hot tub and spa bath are the special features of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Boasting a terrace with sea views, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Quadruple RoomThis quadruple room features air conditioning, tile/marble floor.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, a tiled floor as well as city views. The unit offers 1 bed.
Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, a tiled floor as well as city views. The unit has 2 beds.
Deluxe Double Room with Sitting RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, heating as well as city views.
Standard Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned triple room offers a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as city views.
Deluxe Double Room with BalconyThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit has 1 bed.
Guest Reviews
7.4
Good
Location
Located in a central position in Punta Prima, Torrejoven offers an advantageous spot for travelers seeking convenience and proximity to local amenities. The location is praised for being ideally suited for a variety of purposes, making it a fitting choice for both short and extended stays. Guests highlight its proximity to beautiful beaches, restaurants, bars and shops, providing easy access to everything needed for a pleasant stay.
Although situated on a main road, the area remains quiet and peaceful, adding to the charm of the location. Free and secure parking is an added benefit, making it convenient for those driving. The hotel's location also offers easy access to highways and bus stops, facilitating trips into Torrevieja, Cartagena and other nearby attractions.
While the proximity to the beach is a significant draw, it's noted that the nearest beaches are not always the most idyllic with some rocky terrains and limited sandy spots. Despite this, the overall geographical setting is regarded as exceptional with the sea and numerous shops nearby enhancing the appeal.
The vicinity boasts various facilities like supermarkets (Aldi and Lidl) and the famous La Zenia shopping center, ensuring guests have everything they need within reach. The area is also described as touristy with a mixture of local and international cuisine available in the surrounding restaurants.
For those seeking peace and quiet, the hotel's tranquil environment by the poolside is an added bonus. The value for money is frequently highlighted with the location contributing significantly to the overall positive experience. Though some guests found the distance to the center of Torrevieja and some beaches to be a bit far, the strategic position of Torrejoven remains its most lauded feature.
Breakfast
The breakfast at Torrejoven Hotel receives mixed reviews with a notable number of guests expressing satisfaction. Many appreciated the breakfast for being good, varied and well-priced, calling it generous and more than expected. Specific mentions include freshly made dishes, a decent variety of options such as coffee, juice, toast, fruit, cold cuts, yogurt and cereals and a notable recommendation to opt for the breakfast due to its quality. The eggs and bacon, as well as the selection of pastries, were highlighted as enjoyable. Some reviews mention excellent value for money and commend the attentive and friendly staff.
However, there are considerable criticisms particularly concerning variety and quality. Some guests found the breakfast to be limited, insufficient and repetitive with stale bread and lukewarm cooked food. There are also reports of poor service and specific instances of food quality issues, like moldy cheese. Some guests skipped the hotel breakfast altogether, preferring nearby restaurants. For others, the breakfast did not meet their expectations based on the advertised menu and photos.
Overall, while many found the breakfast satisfactory, there is room for improvement in quality control and variety offered.
Dinner
Torrejoven offers a pleasant dining room with attentive and quick service. While the café-bar is satisfactory for light refreshments, the main drawback is the lack of meal services for lunch and dinner within the hotel premises. Guests frequently mentioned the inconvenience of having to seek dinner options outside the hotel, as both dining rooms were closed during these meal times. Breakfast is available, though many found it overpriced and lacking in variety with a minimal buffet selection. Despite these limitations, the hotel is well-equipped in terms of service, but improvements are needed in food availability and variety to enhance the overall dining experience.
Rooms
The rooms at Torrejoven offer a mixed bag of experiences for guests. On the positive side, many reviews highlight the spaciousness and cleanliness of the rooms, making them comfortable and functional for the price. Several guests appreciate the added amenities such as air conditioning, fridges and balconies with some rooms offering impressive features like jacuzzis and saunas. Family suites, in particular, are noted for their ample space, including separate rooms, which adds to the comfort for larger groups.
However, some aspects need improvement. The soundproofing is often criticized with noise from neighboring rooms and traffic being a common complaint. The decor is described as outdated and in need of renovation with broken lights, furniture and stained walls detracting from the overall experience. Additionally, some rooms have issues with unpleasant odors, such as the smell of tobacco or mustiness.
Despite these drawbacks, the daily cleaning service and the provision of clean linens and towels are generally appreciated. The room sizes are more than adequate and the presence of features like balconies and sitting areas add value. The staff is frequently mentioned as friendly and helpful, enhancing the overall stay even if the facilities are not up to modern standards.
In summary, Torrejoven's rooms provide basic, spacious and clean accommodation with some notable amenities, but they suffer from noise issues, outdated decor and occasional maintenance problems.
Beds
When it comes to the beds at Torrejoven, guest experiences dramatically vary. While many visitors found the beds super comfortable, even describing some as delicious and very comfortable, a significant number of reviews highlighted discomfort. Some praised the large, king-size beds and comfortable mattresses that provided a good night’s rest. The comfort is further noted with clean and new bedding adding to a positive experience for several guests.
However, the inconsistency in bed quality is noticeable. Several guests reported encountering hard and uncomfortable beds with a few mentioning mattresses that were deteriorated and in need of urgent replacement. Specific complaints about the beds include issues with very hard mattresses, springs poking through and an overall lack of comfort due to coils and firmness.
Pillows also contributed to mixed sentiments with some guests finding them too soft or too low, while others considered them adequate. Maintenance of the beds seems to be a recurring theme with calls for improvements to mattresses and pillows echoing through several reviews. Additionally, issues such as beds dipping in the center, noise from springs and cleanliness concerns, like dust under the bed and occasional bugs, were pointed out by some guests.
Indeed, while there are notable positive mentions about the size and comfort of these beds, it's clear that experiences at Torrejoven can differ greatly depending on the room or maintenance state at the time of the stay.
Cleanliness
Torrejoven Hotel has garnered varied reviews regarding its cleanliness. The overall consensus leans positive with many guests repeatedly highlighting the hotel's cleanliness. Phrases like "clean," "very clean," "spotlessly clean," and "exceptionally clean" frequently appear, emphasizing that both rooms and bathrooms often meet high standards of hygiene. Reviewers particularly appreciated having fresh bath towels replaced daily and beds made regularly, contributing to a sense of daily refreshment and order.
Several guests noted that the rooms, though often described as outdated, were maintained consistently with thorough cleaning practices. The room cleaning staff were generally praised for their efforts with numerous comments about meticulous daily cleaning of rooms and facilities. Visitors also mentioned that the hotel's common areas, such as corridors and lobby, were kept neat and orderly.
However, not all feedback was rosy. A minority of reviews indicated issues such as initial rooms being dirty upon check-in, poor cleaning around the outdoor pool and occasional findings of trash and dust. Some mentioned the unpleasant discoveries of dirty socks and cockroaches, hinting at lapses in cleaning routines. Several complaints also pointed to worn and shabby rooms with cleanliness not being very thorough in certain cases. Instances of bad odors and unclean bathroom fixtures further suggested inconsistencies in maintaining the hotel's cleanliness standards.
In summary, while Torrejoven Hotel is frequently commended for its high level of cleanliness, it also has notable exceptions where the cleaning standards faltered, particularly in specific rooms and outdoor areas. The staff's regular upkeep of rooms largely leaves a positive impact, but the occasional oversights indicate room for improvement.
Staff
Torrejoven is frequently praised for its exceptional staff, who are described as friendly, helpful and professional. Many guests specifically mention the welcoming and kind nature of the team, from the receptionists to the room cleaners. Frequent positive comments highlight the staff's politeness, attentiveness and efficiency. Guests appreciate the daily room servicing and the overall cleanliness of the hotel, often attributing these qualities to the diligent housekeeping staff.
Despite a few mentions of isolated delays and occasional language barriers at the reception, the general consensus is that the staff go out of their way to provide excellent service. They are noted for their personal attention, quick responses to requests and overall hospitable attitude. Many reviewers emphasize the superb and fantastic quality of the staff's service, which significantly enhances the value for money at the hotel. It's clear that the friendly and accommodating atmosphere created by the staff plays a crucial role in the pleasant experience of staying at Torrejoven.
Wi-Fi
Visitors to 'Torrejoven' have shared mixed experiences regarding the hotel's WiFi. Many reviews highlight that the WiFi connection was good with some describing it as having an excellent signal and connection. However, there were mentions of the WiFi being a bit intermittent and stopping occasionally with some guests finding it unreliable or even describing it as lousy. Overall, while there are positive remarks about good and excellent WiFi, inconsistencies in the service were noted by several guests.
Pool
The pool area at Hotel Torrejoven receives mixed feedback from guests. Many highlight the cleanliness of the pool, which is frequently described as clean and well-maintained. It's also noted as being peaceful and quiet, making it a great spot for relaxation without the hustle and bustle of crowds – kids notably enjoy it too.
However, several reviews point out that the pool is smaller than it appears in photos and it can get overcrowded with a scarcity of sunbeds available. The sun exposure around the pool is sometimes limited and the area surrounding the pool, including loungers and accessories, shows signs of wear and tear. Some guests found the pool uninviting due to cleanliness issues and others mentioned that it was closed during their stay or not maintained well in the afternoons.
Despite these critiques, many guests found the pool to be satisfactory for their needs and enjoyed their time there, especially appreciating the calm atmosphere and the convenience for families with children. The overall experience with the pool area can vary significantly depending on the timing of the visit and maintenance conditions.
Parking
Torrejoven Hotel offers a variety of parking options that cater to different needs, which guests have appreciated. The availability of free parking is a significant highlight with many noting the ease of finding a parking spot and the convenience it provides. The hotel features multiple parking types, including free and private gated options and even an underground lot. Guests can also park right near their rooms or just outside the hotel, making it convenient for those with a lot of luggage or tight schedules.
Quick access to the highway and proximity to cozy terraces and restaurants add to the convenience of the parking facilities. For those looking to explore the area by car, the hotel's location serves as a strategic base thanks to the easy parking and quick highway access.
However, it's worth noting that some parking spaces are not located directly on-site with a few being described as far from the hotel. Despite this, many guests found no problem parking and appreciated the free, secure options available. There's even private parking for a small fee, although some felt that the signage to these parking areas could be improved for easier navigation.
Overall, Torrejoven Hotel's parking facilities, whether free, private or street options, have been largely praised for their accessibility and convenience, making the stay hassle-free for those traveling by car.
Family
Torrejoven is recognized as a family-friendly hotel that caters well to those traveling with children. Many families appreciated the spacious and comfortable family rooms, making it an ideal spot for short family vacations. Multiple reviews highlight the clean and safe pool area as a key feature with children particularly enjoying their time there.
The hotel offers good service, described as attentive and helpful, contributing to a comfortable stay for families. The overall ambiance seems to promote a home-like feeling, which is appreciated by those staying with children. Families were satisfied with the hotel's location, being close to the beach which added value to their stay.
While the hotel has many suitable features for families, such as tripled family rooms and a friendly pool area, some reviews suggested that the variety of children's activities could be improved. Despite these few suggestions for improvement, families expressed overall satisfaction with their visits with some even planning to return.
Torrejoven seems to offer good value for money with several families recommending it based on their positive experiences, particularly highlighting the pool and family-friendly environment.
3 Star
Torrejoven is a three-star hotel that stands out for offering great value for money, making it an appealing choice for budget-conscious travelers. While some guests believe it should be rated as a two-star hotel due to outdated and neglected facilities, others find it more than acceptable for its category. The hotel excels in providing a top breakfast and many visitors appreciate its overall cleanliness. Despite mixed opinions on whether it truly deserves its three-star rating, it remains a favored option for those seeking an affordable stay.
Rooms with Jacuzzi / Hot-Tub
Torrejoven provides guests with a range of relaxing amenities, particularly highlighting the in-room jacuzzi feature. Visitors frequently praised the spaciousness and comfort of the whirlpool tub in the suites, noting its large size conducive to a pleasant stay, ideal even for family trips. Additionally, some suites offer the added luxury of a small sauna for two. While the lack of bath salts or gels for the jacuzzi was mentioned, the overall feedback underscores the jacuzzi's appeal and the helpfulness of the staff. However, it’s important to exercise caution as some reviews mentioned safety concerns about the bathroom.
Accessible
The accessibility of Torrejoven Hotel for guests with disabilities shows a mixed picture. On the positive side, some facilities are described as wheelchair accessible, including the bathroom which guests found suitably adapted for those with reduced mobility. However, accessibility seems to fall short in other critical areas. Notably, the pool area is only accessible via stairs, presenting a significant obstacle for those with mobility issues. The balcony in some rooms poses a danger due to cracks. While the hotel advertises itself as being adapted for individuals with reduced mobility, experiences suggest otherwise, making the overall suitability for wheelchair users and those with limited mobility questionable. Additionally, the need for a wheelchair ramp highlights the lack of thorough accessibility planning. Despite some positive mentions such as good air conditioning and scenic views from the 5th floor, the consensus points to a general inadequacy in catering to guests with special mobility needs.
Outdoor Pool
The outdoor pool at Torrejoven offers a generally peaceful and quiet experience for visitors seeking relaxation. Guests have appreciated its cleanliness with many noting that it is nice and warm, making for a pleasant swim. Despite its small size, the pool doesn’t often get overcrowded, allowing for a more tranquil environment. However, several reviews suggest that the pool area could benefit from improvements, such as more umbrellas and better maintenance of both the pool itself and the surrounding loungers, some of which appear worn-out. Instances of dirty tiles and lounges were mentioned alongside comments about the pool’s size not meeting expectations based on photographs. Despite these critiques, the pool remains a pleasant spot for a serene swim.
Yes, Torrejoven has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Torrejoven.
No, Torrejoven doesn't allow dogs.
Yes, parking facilities are available at Torrejoven.