Crowne Plaza Torreon by IHG
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Summary of reviewsCrowne Plaza Torreon by IHG is highly praised for its strategic location that caters to both business and leisure travelers, providing easy access to Torreon's main industrial zones, airport, and key destinations. The hotel is situated in a safe and secure area, which adds to the convenience for guests despite being slightly removed from the city center. Visitors frequently commend the cleanliness of the environment and the ample parking facilities, although some suggest certain areas could benefit from maintenance.
A standout feature of the hotel is its breakfast offerings, which are celebrated for their quality, variety, and reasonable pricing. The buffet impresses with delicious, diverse flavors complemented by attentive service from the dining room staff. The availability of customizable cook-to-order options further enhances the dining experience and is a favorite among guests.
The rooms at Crowne Plaza Torreon are appreciated for their comfort and modernity, featuring spacious layouts, comfortable beds, and pillows, as well as recent renovations that enhance the cozy atmosphere. While there are occasional mentions of maintenance issues such as outdated furniture and noisy air conditioning, guests generally find the accommodations satisfactory, offering good price-quality value.
The hotel's staff is consistently recognized for their friendliness and attentiveness, contributing to excellent customer service. From reception to restaurant personnel, the team’s professionalism and courteousness leave a positive impression, making the hotel’s hospitality highly recommendable.
The pool area, equipped with a heated pool and jacuzzi, is valued for its pleasant temperature and relaxation opportunities, although cleanliness lapses have been occasionally reported. When well-maintained, the pool enhances the overall guest experience.
Business travelers find Crowne Plaza Torreon well-suited to their needs, with updated rooms and practical meeting spaces. The efficient service during check-in and check-out processes facilitates a smooth stay, although a few guests have noted challenges with booking communication. Overall, the hotel delivers a comprehensive and enjoyable experience for all visitors, whether their stay is for business or leisure.
Categories
A standout feature of the hotel is its breakfast offerings, which are celebrated for their quality, variety, and reasonable pricing. The buffet impresses with delicious, diverse flavors complemented by attentive service from the dining room staff. The availability of customizable cook-to-order options further enhances the dining experience and is a favorite among guests.
The rooms at Crowne Plaza Torreon are appreciated for their comfort and modernity, featuring spacious layouts, comfortable beds, and pillows, as well as recent renovations that enhance the cozy atmosphere. While there are occasional mentions of maintenance issues such as outdated furniture and noisy air conditioning, guests generally find the accommodations satisfactory, offering good price-quality value.
The hotel's staff is consistently recognized for their friendliness and attentiveness, contributing to excellent customer service. From reception to restaurant personnel, the team’s professionalism and courteousness leave a positive impression, making the hotel’s hospitality highly recommendable.
The pool area, equipped with a heated pool and jacuzzi, is valued for its pleasant temperature and relaxation opportunities, although cleanliness lapses have been occasionally reported. When well-maintained, the pool enhances the overall guest experience.
Business travelers find Crowne Plaza Torreon well-suited to their needs, with updated rooms and practical meeting spaces. The efficient service during check-in and check-out processes facilitates a smooth stay, although a few guests have noted challenges with booking communication. Overall, the hotel delivers a comprehensive and enjoyable experience for all visitors, whether their stay is for business or leisure.
Hotel for Honeymoon
Located in Torreón, this hotel provides a luxurious and convenient base for honeymooners. It features comfortable rooms, on-site dining options, and amenities such as a pool and fitness center.
Family Friendly Hotel
This hotel provides an easy access to companies and major attractions, such as the Cristo de las Noas, the Revolution Museum and Parque Fundadores. It features amenities and services suitable for both business and leisure travelers.
Hotel with Swimming Pool
This hotel features a swimming pool and spa. It offers comfortable rooms and easy access to nearby companies, making it suitable for both business and leisure travelers.
Indoor Pool
Business Hotel
This hotel offers 193 deluxe rooms and suites, along with meeting rooms that can accommodate up to 600 people. It provides easy access to companies like John Deere, Delphi, and Caterpillar. The hotel also features an executive floor with a private area and a business center.
Hotel with Parking
This hotel offers free self-parking, valet parking, and an onsite car park, providing convenient and secure options for guests with vehicles. Reviews highlight the safe parking lot.
Hotel with Gym
The hotel offers a fitness center equipped with modern exercise machines. Guests can maintain their workout schedule with cardio equipment and weight training options.
4-Star Hotel
This hotel offers a spa with an indoor pool and free Wi-Fi. The air-conditioned rooms include flat-screen satellite TV and a CD player. It provides upscale amenities and impeccable service, including spacious rooms and fine dining options.
Hotel with Indoor Pool
The hotel features a spa with an indoor pool. Free Wi-Fi is available. The air-conditioned rooms include flat-screen satellite TV and a CD player.
Hotel with Spa
Romantic Hotel
Accessible Hotel
Guest Reviews
Crowne Plaza Torreon by IHG boasts an ideal location for various activities in Torreon, making it a convenient choice for both business and leisure travelers. It's particularly well-situated for access to the city's main industrial zones and key destinations, offering proximity to both the airport and bus terminal. Guests appreciate its central position, which allows easy navigation to essential parts of the city through Torreon’s main avenues. Despite being somewhat distant from the city center, the hotel's strategic location compensates by being close to el Campestre and other essential sites. The safety and security of the area are additional positives, along with the hotel’s cleanliness and parking facilities. While there are mentions of needing maintenance in some facilities, the overall consensus points to a comfortable stay with excellent service from the staff. The hotel also receives praise for its enjoyable breakfast offerings.
The breakfast experience at Crowne Plaza Torreon by IHG leaves guests thoroughly impressed, consistently earning high praise for its quality and variety. The buffet is frequently described as delicious, complete, and reasonably priced, showcasing an array of flavors that cater to diverse tastes. Guests appreciate the kind, attentive dining room staff who enhance the dining experience with excellent and quick service.
Notable mentions of the cook-to-order options add to the appeal, making the breakfast not only a culinary delight but also customizable to individual preferences. Whether indulging in the rich Mexican breakfast or savoring the diverse offerings of the buffet, visitors find the meal to be a standout aspect of their stay.
The breakfast at Crowne Plaza Torreon shines as a highlight of the hotel, with numerous guests considering it the best part of their visit. Alongside excellent facilities and attentive staff, the breakfast sets a high standard, making it an integral feature that contributes to a memorable stay for travelers.
Guests at the Crowne Plaza Torreon by IHG consistently appreciate the comfort and quietness of the hotel rooms. Many reviews highlight the modern and super comfortable beds and pillows, along with spacious rooms equipped with necessary amenities. Visitors frequently mention the cleanliness of the rooms, which adds to the pleasant experience of staying at the hotel. The recent renovations have contributed to the positive perception of the rooms, making them seem more welcoming and cozy. Although some rooms are described as old, many guests find them comfortable overall and appreciate the good price-quality ratio. However, there are occasional remarks about maintenance issues such as noisy air conditioning, cleanliness in certain areas, and outdated furniture. Overall, guests find the accommodations at Crowne Plaza Torreon satisfactory, particularly valuing the comfort and ample space of the rooms.
Travelers visiting Crowne Plaza Torreon by IHG can anticipate exceptional comfort when it comes to the sleeping arrangements. The beds receive abundant praise for their comfort, with guests frequently describing them as very comfortable or even extraordinary. Many visitors find the mattresses particularly delightful, often expressing that they've enjoyed some of their best rest in weeks. In addition to the beds, the pillows are also noted to enhance the restful experience, being ideal for a good night's sleep. Guests are generally pleased with the quality of their sleep thanks to the combination of comfortable beds and pillows. However, there is a mention that one guest experienced an issue with the bed linens, which presumably detracts from the overall experience. Despite this isolated concern, the overall sentiment towards the beds at Crowne Plaza Torreon is overwhelmingly positive, suggesting a stay that promises relaxation and rejuvenation.
Crowne Plaza Torreon by IHG receives generally favorable remarks for its cleanliness across many reviews. Guests frequently note that the hotel rooms are kept clean and comfortable, contributing to a restful stay. The property's housekeeping staff receives praise for maintaining high hygiene standards, ensuring that rooms are in good condition upon guests' arrival. The common areas, including the facilities, are often described as clean, making the hotel feel safe and welcoming.
While many aspects of the hotel’s cleanliness impress, some areas are noted as needing improvement, particularly the maintenance of carpets in hallways and certain facilities like bathroom fixtures. There are mentions of occasional cleanliness lapses requiring more attention, particularly in certain rooms and common areas. Despite these points, the hotel is often seen as clean and secure, supported by a friendly and attentive staff who are eager to assist guests.
Overall, Crowne Plaza Torreon offers a clean and comfortable environment for travelers, bolstered by its well-regarded housekeeping services, though there is room for improvement in specific maintenance areas.
At Crowne Plaza Torreon by IHG, the reviews consistently highlight the exceptional friendliness and attentiveness of the staff. Guests frequently note the warm and kind service provided by everyone, from the reception team to the restaurant personnel. Visitors are made to feel welcomed and appreciated, with many commenting on the hotel's great customer service and the accommodating nature of its staff. The waiters, in particular, are praised for their attentiveness and kindness, contributing to an overall positive dining experience. The service is described as excellent, clean, and efficient across the board, with specific mentions of staff going out of their way to ensure a pleasant stay. The professional and friendly treatment, especially from the cleaning and reception staff, leaves a memorable impression on guests, making the hotel highly recommendable for its hospitality.
The pool area at Crowne Plaza Torreon by IHG generally receives positive feedback from guests who appreciate its pleasant temperature and the comfort it provides. The heated pool is praised as one of the best, offering warmth that is perfect for a relaxing swim, while the jacuzzi adds an extra layer of comfort. Located on the third floor, the covered pool offers an excellent experience, allowing guests to exercise comfortably before taking a dip. However, there are some concerns about cleanliness, with reports of the pool occasionally appearing dirty and lacking maintenance, including occasional sightings of cockroaches and insufficient air conditioning making it feel humid. Despite these issues, when well-maintained, the pool is noted for being very clean, enhancing the overall experience for guests.
Crowne Plaza Torreon by IHG is equipped with commendable facilities that are particularly suited for business travelers. Guests have noted the hotel's well-maintained infrastructure, including updated rooms with quality amenities like a good television setup, ensuring comfort during extended stays. The hotel provides practical spaces suitable for business meetings, making it a convenient choice for professionals. Service throughout the check-in and check-out process is reliably efficient, contributing to a smooth experience. Guests have appreciated the good breakfast offered, although some expressed concern about the high cost relative to the region and the exclusion of breakfast in certain rates. While the hotel has been praised for its upkeep and services, a few reviews pointed to issues with communication between booking platforms and the hotel. Overall, Crowne Plaza Torreon delivers a solid experience for those visiting with business needs.
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Location
Breakfast
Notable mentions of the cook-to-order options add to the appeal, making the breakfast not only a culinary delight but also customizable to individual preferences. Whether indulging in the rich Mexican breakfast or savoring the diverse offerings of the buffet, visitors find the meal to be a standout aspect of their stay.
The breakfast at Crowne Plaza Torreon shines as a highlight of the hotel, with numerous guests considering it the best part of their visit. Alongside excellent facilities and attentive staff, the breakfast sets a high standard, making it an integral feature that contributes to a memorable stay for travelers.
Rooms
Beds
Cleanliness
While many aspects of the hotel’s cleanliness impress, some areas are noted as needing improvement, particularly the maintenance of carpets in hallways and certain facilities like bathroom fixtures. There are mentions of occasional cleanliness lapses requiring more attention, particularly in certain rooms and common areas. Despite these points, the hotel is often seen as clean and secure, supported by a friendly and attentive staff who are eager to assist guests.
Overall, Crowne Plaza Torreon offers a clean and comfortable environment for travelers, bolstered by its well-regarded housekeeping services, though there is room for improvement in specific maintenance areas.
Staff
Pool
Business
Yes, Crowne Plaza Torreon by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Crowne Plaza Torreon by IHG.
No, Crowne Plaza Torreon by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Torreon by IHG.
Yes, Crowne Plaza Torreon by IHG has a gym.
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