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Summary of reviewsHotel Kristal, centrally located in Torremolinos, receives high praise for its exceptional location and affordability. Guests appreciate the hotel's proximity to the train station, beaches, shops and nightlife venues, enabling easy exploration without reliance on a vehicle. The convenience of its location is often mentioned as a significant benefit, making it suitable for both business and leisure travelers keen to experience everything the city has to offer.
Cleanliness is a strong point at Hotel Kristal. Reviews frequently highlight the diligent housekeeping, ensuring that rooms and common areas are tidy and well-maintained. The hotel staff, particularly at the reception, are commended for their friendliness, professionalism and helpfulness with notable mentions for individuals like Marcelo and Antonio. Their service significantly enhances the overall guest experience.
Despite the positive aspects, there are areas that could use improvement. Breakfast at the hotel often receives mixed reviews. While some guests enjoy the pleasant terrace setting and find the buffet satisfactory, many others criticize it for its limited variety and quality. Dinner service also tends to disappoint with numerous guests describing the food as repetitive and lacking in quality and variety.
The rooms, while clean and adequately spacious, are often described as outdated and lacking modern amenities. Many reviewers comment on the need for upgrades, including better soundproofing and more comfortable beds. The lack of natural light and poor views from windows also feature in the critiques.
The hotel WiFi is generally well-received with many guests reporting a stable and reliable connection throughout the premises. Additionally, the proximity to the beach is valued, making it convenient for sun-seekers, despite some mentioning a slightly tiring walk due to the stairs and distance.
One of Kristal's standout features is its prime location for nightlife, offering easy access to a variety of bars, nightclubs and LGBTQ+ venues. However, the vibrant nightlife scene does contribute to noise, which could be a drawback for light sleepers.
In summary, Hotel Kristal provides a strategic base in Torremolinos with friendly staff, cleanliness and affordability being its main highlights. While it excels in location and basic amenities, improvements in food quality, room comfort and modern facilities would significantly elevate the guest experience. Show more
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Hotel near Nightlife Spots
Located on Cauce, this hotel is near the town center and provides convenient access to the nightlife options. Guests can easily reach the bars and clubs in the area.
Cheap Hotel
The Kristal hotel is known for providing essential amenities at a reasonable cost. Its practical offerings cater to budget-conscious travelers looking for a straightforward stay.
3-Star Hotel
Kristal is centrally located in Torremolinos and offers good value. It provides practical accommodation with easy access to the city's attractions, making it a convenient base for exploring the area.
Hotel near The Beach
Room Types
Twin RoomThis air-conditioned room features satellite TV, a safe and a private bathroom.
Single RoomThis air-conditioned room features satellite TV, a safe and a private bathroom.
About Kristal
License: H/MA/00650
Guest Reviews
6.9
Rated
Location
Hotel Kristal, situated in the heart of Torremolinos, boasts an exceptional location that places guests at the center of all the action. The hotel is conveniently near the train station, making it easy to take a quick trip to Málaga or the airport. Guests appreciate the close proximity to an array of shops, bars, restaurants and the beach, all within walking distance. This prime spot makes it ideal for those looking to explore the city on foot without relying on a vehicle.
Many reviews highlight the hotel’s clean rooms and friendly, helpful staff, adding to the overall positive experience. The central location not only offers convenience but also tranquility, despite being in such a bustling area. Guests also note the good value for money, matching the quality of service and accommodation provided.
Whether visiting for leisure or business, Hotel Kristal’s unbeatable location offers everything at the doorstep, from shopping and nightlife to easy access to public transport—the perfect place for an immersive Torremolinos experience.
Breakfast
Kristal's breakfast experience seems to be a hit-or-miss affair, heavily leaning towards the latter for many guests. On the positive side, the terrace setting for breakfast and the solarium received mentions, adding a pleasant ambiance to the meal. Some guests did enjoy the breakfast, terming it good or even excellent with a varied and well-stocked buffet offering both savory and sweet choices, which was continuously replenished.
However, a significant number of reviews pointed out numerous shortcomings. The breakfast was often described as limited in variety and quality with a common absence of fruits, vegetables and eggs. The offerings were frequently limited to industrial pastries, cold cuts, bread with cheese and jam and tasteless juices. Several guests found the coffee and other beverages substandard, often referring to them as purely sugary options from machines.
Many guests were dissatisfied with what they perceived as a very basic, repetitive and sparse selection, sometimes comparing it unfavorably to neighboring establishments. Some noted that the breakfast wasn't worth paying for and advised against eating there. For vegetarians, the options were particularly scant, leading to further disappointment.
In summary, while there are some positive remarks about the breakfast at Hotel Kristal, the overwhelming sentiment suggests significant room for improvement in variety, quality and service.
Dinner
The dinner experience at Kristal has consistently received criticism from guests. The common feedback indicates that the dinner offered is unappetizing and lacks variety with many describing the food as low-quality and repetitive. The buffet reportedly features the same dishes every day, largely consisting of French fries, different ways of cooking potatoes, fish and meat, which many find unoriginal.
Guests frequently mention the dinner buffet being limited, often only offering a few dishes and a salad and expressing dissatisfaction with the paucity of fruit and its quality. Another major complaint is that the food is sometimes served cold and even the soup selection lacks diversity, repeating the same options daily. For those with dietary restrictions, like gluten-free diets, the options were found insufficient.
While the restaurant itself is appreciated, suggesting that including dinner could be beneficial, it's clear that the dinner service does not meet guest expectations. Guests often recommend seeking better dining options at nearby restaurants due to the inadequacy of the hotel's food service.
Rooms
At the heart of Torremolinos, the Kristal Hotel offers a strategic location and affordability, but guest experiences vary widely. The hotel's rooms are noted for their cleanliness and adequate space, providing a satisfactory stay for short visits. However, the outdated decor and minimalist amenities are commonly mentioned with rooms often described as dark and lacking modern comforts like fridges and proper shelving in bathrooms.
The soundproofing is poor with noise disturbances from both inside and outside the hotel being a frequent complaint. Windows often overlook narrow corridors or other parts of the hotel, limiting natural light and views. The air conditioning seems to be an issue in multiple rooms, requiring maintenance or room changes.
On a positive note, some guests found the rooms spacious and comfortable, appreciating the central location for easy access to city highlights. While the aesthetic and equipment may need an upgrade, Kristal Hotel delivers on basic expectations, particularly for budget-conscious travelers or those needing a convenient base in Torremolinos.
Beds
Hotel 'Kristal' has garnered a mix of feedback about their beds with a strong tilt towards criticism regarding comfort. Many guests mention that the beds, often set up as twin or single units, are not comfortable. Descriptions of the mattresses include terms like firm, hard and creaky with numerous complaints about noticeable springs and worn-out conditions. The pillows have also drawn critique, often being described as thin and unsupportive. Positive remarks were scarce with only occasional mentions of beds being okay or suitable for a short stay.
The hotel could benefit from significant upgrades to bed quality to enhance guest comfort and overall satisfaction, as the consensus highlights an urgent need for better mattresses and bedding amenities.
Cleanliness
Kristal Hotel offers a generally clean and pleasant environment for guests. Reviews highlight that the rooms and hallways are consistently tidy with daily room cleaning and regular changes of towels and linens being standard practice. Many guests appreciate the cleanliness maintained by the diligent housekeeping staff, who are commended for their thorough work. Additionally, the hotel features a clean bathroom in each room, contributing to an overall sense of neatness.
However, the minimalist approach to room decor might not suit everyone's taste and on occasion, the cleaning service is described as only adequate rather than exceptional. Some guests did mention areas where cleaning could be improved, such as occasional unfresh bedspreads or sheets not being changed consistently. Despite a few critical remarks about cleanliness, the central location and friendly staff make Kristal a valued choice for many travelers.
Staff
The guest reviews for the staff at Kristal Hotel predominantly reflect positive experiences. The reception staff are frequently described as friendly, professional and attentive with particular mentions of individuals like Marcelo and Antonio for their exceptional service. The staff's kindness and responsiveness are highlighted, exhibiting a helpful and welcoming attitude towards guests. Many reviews commend the overall hotel's staff competency with a consistent note on their fluency in English, making communication smoother for international visitors.
However, there are mixed mentions about the breakfast staff and night shift with some guests encountering less favorable interactions. Despite these occasional hiccups, the reception and cleaning staff are often praised for their amiable and accommodating behavior, which contributes significantly to guest satisfaction.
Overall, the majority of guests appreciate the politeness and helpfulness of the staff at Kristal Hotel, making their stay pleasant and comfortable.
Wi-Fi
Guests of Hotel Kristal generally had positive experiences with the hotel's WiFi. Many mentioned that the WiFi was good with some even describing it as excellent throughout the hotel, including in rooms and common areas. The connection was often noted as stable and reliable. However, a few reviews pointed out issues such as a non-functional QR code for accessing the internet and no internet connection in certain rooms. Despite these occasional problems, the overall sentiment towards the hotel's WiFi was favorable.
Beach
Just a short stroll from Kristal, the beach is easily accessible and offers a convenient escape for sun-seekers. Many guests appreciate the hotel's prime location, which is generally a five-minute walk from the shoreline, making it perfect for those wanting to spend their days by the sea. The proximity to the beach was highlighted as a significant advantage with guests finding it handy and very close. However, a few noted that while it's not extremely far, the journey can feel longer due to the stairs and slight distance, approximately 15-20 minutes on foot. Along the way, visitors can also enjoy nearby restaurants and cafes, adding to the overall appeal of staying at Kristal. Despite a few mentions of the walk being somewhat tiring, overall, the beach remains a strong feature contributing to the hotel's favorable location.
Nightlife
Kristal hotel boasts an exceptional location for those seeking to immerse themselves in the vibrant nightlife of Torremolinos. Situated near the main nightlife area, guests are within easy reach of major nightlife spots, including nightclubs, bars and popular LGBTQ+ venues like those hosting MadBear activities. Its central position makes it ideal for party-goers, offering proximity to the party area of La Nogalera and a host of cafes, bars, gay pubs and clubs just minutes away.
The hotel's surroundings are teeming with social life, both day and night, making it a dynamic place to stay. While this offers great value for nightlife enthusiasts, it's worth noting that the area can be extremely noisy. Guests may experience loud music from the street and noise in the early morning, both inside and outside the hotel, which might affect light sleepers. Despite this, the convenience for those wanting to shop, dine and enjoy the dynamic nightlife makes Kristal an attractive choice for party-centric travelers.
3 Star
Kristal's three-star rating has brought mixed reactions from its patrons with many asserting that it falls short of expectations and should possibly be considered a one or two-star establishment. The facilities are often cited as outdated, lacking modern amenities such as a swimming pool and balconies in the rooms, elements typically expected from a three-star hotel. Despite these shortcomings, one notable highlight is the exceptional staff, who stand out with a service level described as five-star. However, when considering the overall package and the quality-price ratio, guests frequently find it difficult to justify the three-star rating attributed to Kristal.
No, Kristal doesn't have any pool.
No, a spa isn't available at Kristal.
No, Kristal doesn't allow dogs.
No, parking facilities aren't available at Kristal.