Ona Mar Menor - The Residences

Torre-Pacheco 37.74400400, -0.91478400 , Ceiba, S/n (Show on Map)
8.5
Very Good


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Summary of reviewsOna Mar Menor - The Residences is consistently praised for offering a serene retreat surrounded by a beautiful golf course and lush greenery, making it ideal for those looking to unwind and enjoy nature. The resort's tranquil environment, stunning views and well-maintained surroundings offer a sense of peace and privacy. Its central location is highly convenient for golf enthusiasts and is easily accessible to cities like Cartagena and Murcia, which are perfect for day trips. Although the resort's somewhat remote setting necessitates a car for easy access to restaurants, beaches and other attractions, this does not detract from its overall appeal for many guests.

The breakfast buffet, often highlighted for its variety and quality, provides a satisfying start to the day with many enjoying the grill station and the good service from restaurant staff. While there are occasional logistical hiccups such as the need for a car to reach the breakfast location and occasional overcrowding, the positive reviews far outweigh these minor inconveniences.

Dining experiences at the resort and nearby locations are generally well-received with a selection of cuisines including Italian, Spanish and Irish. While some noted issues with restaurant availability and service, the diversity of dining options caters to various tastes. However, some guests found specific restaurants like the Asian one lacking in portion size and value.

Accommodations at Ona Mar Menor - The Residences are often noted for their spaciousness and suitability for families with many guests appreciating the cleanliness, comfort and well-equipped kitchens. Features like large terraces with beautiful views, good air conditioning and convenient parking further enhance the appeal. Nonetheless, some apartments could benefit from renovations and more thorough maintenance to address issues like weak Wi-Fi, poor water pressure and minor cleaning oversights.

The staff frequently receive high praise for their helpfulness, friendliness and professionalism, contributing significantly to positive guest experiences. Efficient reception services and quick responses to issues through WhatsApp highlight the dedication of the staff in ensuring a pleasant stay, despite occasional reports of unhelpful behavior.

Wi-Fi service receives mixed reviews; while some guests praised its quality, others encountered significant connectivity issues. Efforts to resolve these issues indicate ongoing improvements.

The swimming pools are highlighted for their cleanliness and aesthetic appeal, providing a relaxing and enjoyable environment. However, better maintenance and more amenities like sun loungers and parasols would improve guest comfort. Bed comfort also receives varied feedback with many finding the beds comfortable but others citing issues with stability and noise.

Accessibility is generally good with spacious ground-floor apartments, elevators and conveniently located parking enhancing the experience for guests with disabilities. However, improvements in accessibility measures and notifications about pool use restrictions could further enhance the overall guest experience.

In summary, Ona Mar Menor - The Residences offers a peaceful, family-friendly retreat with commendable amenities and services, making it a notable choice for travelers seeking relaxation amidst beautiful natural surroundings. Enhanced maintenance and accessibility measures could further elevate the resort's appeal.
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Dog Friendly Apartment

Apartment with Swimming Pool

  Outdoor Pool  


Apartment with Free Wi-Fi

Accessible Apartment

Apartment with Outdoor Pool

Room Types
Guest Reviews
8.5
Very Good
Location
Ona Mar Menor - The Residences offers a serene retreat surrounded by a stunning golf course and lush greenery. Guests frequently praise its tranquility, beautiful views and the secure, well-maintained environment. The resort's central location is ideal for golf enthusiasts with several excellent courses nearby. It presents a peaceful, family-friendly atmosphere, making it a perfect spot for relaxation. Proximity to cities like Cartagena and Murcia, all accessible within a short drive, makes the location convenient for day trips.

However, the resort is somewhat remote and having a car is essential for accessing restaurants, beaches and other attractions. Although on-site amenities like the Spar store and swimming pools are convenient, the distance to the main building and some services can be a minor drawback. Despite this, many appreciate the setting for its privacy and calmness, away from the hustle and bustle of city life. Ideal for those looking to unwind and enjoy nature, but those seeking frequent beach visits or city attractions might find the location somewhat isolated.

Breakfast
The breakfast at 'Ona Mar Menor - The Residences' receives numerous positive remarks from guests. The buffet, referred to repeatedly, offers a big selection with varied and good quality options, including a grill station that stands out. The breakfast is often described as great, satisfying and worth it with many appreciating the good service from the restaurant staff. Despite these positives, some logistical issues are mentioned, such as the need to use a car to access the breakfast location and occasional overcrowding during events. A few guests noted organizational lapses like missing items and a lack of cereal bowls, though these seemed to be more the exception than the rule. Overall, the breakfast experience is largely praised, especially when enjoyed within the hotel's main breakfast room.

Dinner
Ona Mar Menor - The Residences features a mix of dining experiences at the resort itself and nearby. The resort offers several good dining options with great food and drinks and guests can enjoy a variety of cuisines including Italian, Spanish and a cozy Irish tavern, all set around the main pool area of the luxurious Caleia hotel. However, availability at the hotel restaurant can sometimes be an issue and a few reviews mention that the waiters could be more courteous. While the dining options were appreciated, some restaurants on-site were not always open and there were comments about the limited restaurant options accessible from the resort. Specific feedback about the Asian restaurant was notably negative, mentioning small portions and high prices. Directions to the restaurants could also be clearer. Despite some mixed reviews, the on-site dining experiences are designed to cater to diverse tastes and preferences.

Rooms
The reviews for 'Ona Mar Menor - The Residences' highlight several standout features of the apartments. Guests frequently mention the spaciousness of the accommodations, making them particularly suitable for families. Many reviews appreciate the cleanliness and comfort of the apartments, noting well-equipped kitchens and excellent facilities. The large terraces and beautiful views, often of the golf course, add to the appeal.

Reviewers emphasize that the environment is quiet, clean and safe, providing a relaxing atmosphere. The convenience of having parking spaces in front of the apartments and access to pools is also a plus for many. Modern furnishings, comfortable beds and good air conditioning contribute to a pleasant stay.

Despite the predominantly positive feedback, some guests point out that certain apartments need renovations and have minor maintenance issues, such as weak Wi-Fi, poor water pressure and the occasional cleaning oversight. Additionally, some rooms appear slightly dated and basic. There are also mentions of some areas lacking specific amenities like coffee machines and dishwashers.

Overall, the complex receives praise for its spacious and comfortable accommodations with good facilities, although some areas could benefit from updates and more thorough cleaning protocols.

Beds
At Ona Mar Menor - The Residences, guests frequently commented on the beds with a blend of positive and less favorable opinions. The majority found the beds to be comfortable with many describing them as very comfortable, firm but comfy enough and featuring comfortable mattresses. These aspects contributed to a generally pleasant sleeping experience.

However, some guests experienced issues with the beds' stability, noting that they were often unstable, wobbly or moved on wheels, which impacted their comfort. The noise from the beds during movement was a common concern with several reviews mentioning beds that squeaked or made noise.

A recurring theme was the presence of single beds instead of double beds, which some found impractical, especially for couples preferring a unified sleeping arrangement. Additionally, the sofa bed received negative feedback for being uncomfortable and of poor quality.

Pillows were another common sticking point; a number of guests remarked on the poor quality and lack of quantity, which led to discomfort for some.

While the opinions on comfort varied and there were notable issues with bed stability and the types of beds offered, many guests still appreciated the overall comfort that the beds provided.

Cleanliness
Nestled in a tranquil and beautiful area, Ona Mar Menor - The Residences offers a mix of experiences when it comes to cleanliness and upkeep. Guests frequently applaud the outdoor areas and spacious apartments for their cleanliness and maintenance. Many reviews highlight spotlessly clean apartments and well-maintained communal spaces, providing a pleasant first impression and an overall sense of comfort and hygiene.

The pool areas have garnered mixed feedback; some guests find them clean and enjoyable, while others have noted that the pool and surrounding areas can sometimes be neglected with reports of dirt and even dead insects. The cleanliness of the apartments is similarly varied. While some guests found their accommodations immaculate and well-equipped, others were disappointed by dusty floors, dirty kitchens and occasional sightings of pests such as cockroaches.

Maintenance issues appear intermittently with wear and tear evident in some apartments, marked walls and occasional rust or broken furnishings. Cleaning service frequency also received mixed reviews; although some guests were content with the scheduled cleaning every five days, others felt it was insufficient and superficial.

Despite these inconsistencies, the reception service and overall hospitality frequently receive high marks, contributing to the positive aspects of the stay. The combination of serene surroundings, ample amenities and the generally clean and comfortable atmosphere makes Ona Mar Menor - The Residences a notable option for travelers, though guests should remain cognizant of potential variability in cleanliness standards.

Staff
The staff at Ona Mar Menor – The Residences often received high praise for their helpfulness, friendliness and professionalism. Guests commented on their polite, accommodating nature, noting the good service they consistently provided. The reception staff were frequently described as attentive and considerate, efficiently managing check-ins and addressing concerns promptly. The maintenance staff also garnered positive feedback for their swift and competent service.

Many reviews highlighted the staff's dedication to ensuring a pleasant stay with specific praise for their kindness and the ability to address issues effectively, such as relocating guests even when the hotel was full. The communication via WhatsApp was appreciated with responses typically received within half an hour.

However, some guests did encounter challenges, noting instances of unhelpful or rude behavior from a few reception employees. Issues such as difficulty in contacting management, delays in receiving responses and strict adherence to check-in and check-out times were mentioned. Despite these few negative experiences, the general sentiment towards the staff's attention and service remained largely positive, contributing significantly to satisfactory stays at the hotel.

Wi-Fi
When considering a stay at Ona Mar Menor - The Residences, the reviews reveal a mixed experience regarding the Wi-Fi service. While some guests lauded the exceptional and great Wi-Fi, describing it as very very good with no issues, a significant number encountered substantial problems. Many reported weak or non-existent Wi-Fi with difficulties connecting inside the apartments, leading some to only manage to surf the internet with great difficulty from the balcony. Issues varied from poor quality and slow internet to a complete lack of connection, exacerbated by the fact that Wi-Fi wasn't installed in certain apartments. Some guests also faced challenges in acquiring the Wi-Fi password and receiving timely assistance from the management. Despite these inconsistencies, there were mentions of attempts to resolve the issues, which indicate ongoing efforts to improve the internet service at the property.

Pool
Visitors to Ona Mar Menor - The Residences generally praised the swimming pools for their aesthetic appeal and maintenance. The pools are described as beautiful, clean and well-maintained, providing an enjoyable atmosphere for relaxation. Several guests noted that the pools are numerous and easily accessible, offering convenient options for all ages. Families particularly appreciated the presence of children-friendly pools, although some issues like occasional closures and children's noise were mentioned.

However, some reviewers pointed out various areas for improvement. There were frequent mentions of a lack of adequate sun loungers and parasols, often leaving visitors without sufficient shade or seating. Complaints about broken sunbeds and the overall scarcity of poolside amenities suggest a need for better upkeep and more resources. Additionally, concerns about too much chlorine, occasional dirt and the presence of insects were noted, hinting at inconsistencies in cleanliness standards.

In terms of atmosphere, some visitors desired more amenities like relaxing music and a better ambiance around the pool area. It's also worth noting that while some pools were described as quiet and tranquil, others suffered from overcrowding and noise, particularly from children. Some guests reported restricted access to certain pools and other areas, which could influence the overall experience.

In summary, the pools at Ona Mar Menor - The Residences are largely appreciated for their visual appeal and cleanliness but could benefit from better maintenance and more amenities to enhance guest comfort.

Accessible
Ona Mar Menor - The Residences offers a tranquil and relaxing accommodation set within a beautifully landscaped golf resort. The temporary housing is creatively designed with colorful houses and excellent apartments. For those requiring accessibility, the site generally fares well. Many apartments, especially those on the ground floor, are spacious and adapted for disabled guests. The presence of elevators and parking spots right in front of the door enhances accessibility, making movement easier within the premises.

The communal swimming pool is notably accessible to guests with disabilities, though better notifications about pool use restrictions might be necessary to avoid any inconvenience. The surrounding area provides good amenities, suitable for families, though local transportation options are limited and some may find the distance to the beach by car a bit too far.

The golf resort itself is equipped with not only a golf course but also padel courts and a Spar supermarket, contributing to a comfortable stay. However, the lack of wheelchair-specific parking spots and the limited accessibility of various restaurants and hotel facilities could present challenges.

Despite these issues, guests consistently find the location peaceful and the accommodation beautiful, reflecting a general satisfaction with the resort's offerings for those seeking a serene getaway. Improved accessibility measures could enhance the overall experience, making it more enjoyable for all guests, including those with disabilities.

Outdoor Pool
Ona Mar Menor - The Residences is an excellent destination for those who enjoy outdoor swimming, as the pools consistently earn high marks from guests. Visitors highlight that the pools are clean, well-maintained and present a superb atmosphere especially for children, thanks to a very convenient pool area. The swimming pools are spacious and offer good access with many apartments situated just steps away from the communal pools.

Despite the excellent maintenance, some guests feel the pools can get crowded and there are issues with the availability and condition of sun loungers, including a lack of shade. Families have noted a particular highlight in the children's pool area, although there were instances when it was closed. Many appreciate the tranquility and good scheduling, making the pool a major highlight of their stay. Overall, the outdoor pools at Ona Mar Menor offer a satisfying experience with just a few areas needing improvement.

Dog Friendly
'Ona Mar Menor - The Residences' is notably welcoming to pets, making it an ideal destination for those looking to travel with their furry companions. The resort stands out for its pet-friendly environment, allowing guests to bring along their dogs for an additional fee, which many find to be a significant advantage. Pets weighing up to 14kg are accepted and they must be kept indoors.

Feedback from guests highlights that the area is fantastic for pet owners, providing ample space and amenities that cater to both pets and their owners. Features such as multiple balconies have proven particularly enjoyable for pets and guests have appreciated the ease and comfort of bringing their beloved animals.

Ideal for family outings, 'Ona Mar Menor - The Residences' offers all the necessary amenities, including access to pools, though it's worth noting that dogs aren't permitted in pool areas. This rule is intended to maintain hygiene and safety for all guests, despite the occasional report of a dog being found in the pool.

Overall, the resort is praised for its family-friendly and pet-friendly environment, comfortably accommodating guests who want to travel with their pets while providing plenty of activities for the whole family. Some minor issues, such as furniture quality and occasional poolside pests, were mentioned but don't detract significantly from the generally positive experience of staying at this resort with a pet.


Yes, Ona Mar Menor - The Residences has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Ona Mar Menor - The Residences.

Yes, Ona Mar Menor - The Residences welcomes dogs.

No, parking facilities aren't available at Ona Mar Menor - The Residences.

No, Ona Mar Menor - The Residences doesn't have a gym.

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